Pony Express reviews. Reviews and complaints PONY EXPRESS (Pony Express) courier service for express mail delivery How to write a complaint about Pony Express

The parcel took 8 days. The courier delivered it at the pre-agreed time. Everything arrived safe and sound. the couriers are polite. There are no complaints about delivery. Not enough speed. And I recommend it.

I never received my order from www.size.co.uk. Pony Express assures that the parcel did not arrive to them, that it arrived without the address and full name of the recipient (!) and as a result could not pass customs. A request for data from the store did not lead to any results, and it is not clear whether there was one. And the company itself made it clear that in such situations you should not hope for anything and it is better to immediately demand a refund. The store, with difficulty, returned the money and did not make any contact; the track number had to be literally knocked out of technical support. In general, the situation is very strange, perhaps one of the customs workers or their relatives is now wearing my sneakers.

Advantages: - After rescheduling the delivery date twice, the package was still delivered without damage. Disadvantages: - Phantom calls from the courier so that the client does not have time to answer. When calling back to this number, they do not pick up. After this, they put “no call to the client” and arbitrarily postpone the delivery date. - Repeated postponement of the delivery date for no apparent reason and without notice. Call to contact center at the end of the day it became clear that the warehouse did not receive information on time that the client had changed the delivery address, so it was moved again. Although I officially changed the delivery address the day before, through the same contact center. Bottom line: - If you have a choice, I recommend using other delivery services. Although, perhaps I was just unlucky.

Thanks a lot. The entire route was traced. When calling the office, questions were answered politely. The courier delivered at the time announced over the phone. Everything is fine. The parcel is intact. Thank you very much again.

The parcel arrived in six days. They called in the morning and asked what time was best for delivery. delivered exactly on time. Pony Express was satisfied.

Excellent delivery service. And if they called in advance (preferably the day before the delivery day), and not 30 minutes before delivery to the apartment, then they would not have had a price. Distinguished service

Very long customs clearance. The parcel was sent on March 12, on the same day a message was received in the mail about providing personal data about customs, I provided the data and began to wait. On March 17, the parcel arrived at customs, where it was detained with the wording “required additional documents", I did not receive any notifications from the Customs Committee about this, after lying at customs until March 25, I still received a notification, this time not by mail, but by SMS message, that additional documents are required, which need to be sent by email box in a scanned version. When I tried to send documents to an e-mail box, every time I received an automatic response that the recipient's box was full. After calling support, they told me that a specialist on this issue would call me back, the specialist never called back at all. Having written in a VK group with this question, I found out that all messages were getting through, despite the automatic response. The next day I received a notification on email that the documents have been received. The parcel successfully passed customs and went to the recipient. On April 2, I received an SMS telling me to expect the courier at the delivery address from 9 a.m. to 6 p.m. Having waited all day, without even receiving a call clarifying whether I would be there at that time, I did not receive the parcel and there were no notifications about the delay or rescheduling of delivery. The next day, having written to the group on VK, I received an answer that the delivery had been postponed due to the courier being late, after which I received a message on Viber about waiting for the courier. On the afternoon of April 3, the courier finally arrived, however, his statement indicated apartment No. 6, and not No. 63, which is why he waited at the other end of the house after I called him and said that my entrance from the other end of the house, the courier began to loudly indignant that he had apartment No. 6 written down and he wouldn’t go anywhere, but after a minute of dialogue, he still decided to get to the right entrance. While I was signing for receipt, the courier continued to grumble about the fact that he had to walk an extra 50 meters. The fact that the parcel indicated apartment No. 64, and he had No. 6, did not bother the courier at all, and without even checking the documents, the apartment No., he gave the parcel. I do not recommend using the services of this company when ordering in foreign Internet stores, even Russian Post delivers faster and with fewer problems and delays.

Terrible courier service! I do not recommend anyone to use their services! I'll tell you why. The parcel from Bonprix arrived to them on June 9, 2018. No one contacted me even after holidays(June 12 is a holiday), I called them myself on June 14 and began to find out where the parcel was, etc. Fine. They agreed with me the next day at the agreed time. After waiting the whole day, I still didn’t receive the parcel, they didn’t even bother to send me an SMS or call me, as is always done when the courier picks up the parcel from the warehouse! I called them again and asked where the courier was, etc. I was told that it would not be there, supposedly someone there had mixed everything up and the delivery was postponed to another day. I received this parcel with great sorrow on June 18, although I was very let down, because... I planned to receive it before June 16 (my birthday), because... I wanted to wear a new thing to go out! Then another package arrived to them and they agreed that the courier would arrive on June 19 from 14 to 18. Again, no SMS, no call from them or the courier. As a result, I waited all day again. I called and they told me: they have feedback no with the courier, since he didn’t arrive before 19.00, then don’t wait. Today, June 20, again no one called me from their office, apologized, or agreed on what day would be convenient for me to receive my parcel! I call again and ask what and how. They tell me that everything is fine - in the morning the courier picked up my parcel from the warehouse again! Expect from 14.00 to 18.00. But the courier again did not call back the whole day and no one sent any SMS! All courier companies, when the courier receives the parcel, send an SMS: the courier has collected the parcel from the warehouse, wait for the courier (his name and phone number) from such and such to such and such. And now, it’s already 21.35 and no one has come to me and no one has called me back! This is how they harass me every day! And I don’t know when I will receive this next parcel! I didn't choose this company! There was a contract with her online store Bonprix! I hope that in the future they will think a hundred times whether it is worth using such “services”! If you think that maybe I live somewhere in the middle of nowhere, then no - I live in the Universitet metro station, practically on Leninsky Prospekt, getting there is very easy and quick. I would like to ask the company management - where do they work like this??? Express delivery??? And people pay money for urgent delivery! So it was already possible to walk a hundred times from Tver to Moscow! For such unobtrusive service - I would have fired everyone and deprived them of pay for such a bestial attitude towards clients! I advise management to pay attention to their employees and draw certain conclusions so as not to lose a large number of clients, I don’t think it’s just me who’s unlucky!!!

Today, PONY EXPRESS is a leading national operator in the Express delivery market, a large 3PL operator with a developed production infrastructure in Moscow, cities of Russia and the CIS countries.

Over more than 20 years of successful work, we have created a professional team, built the widest regional network, including 60 branches, 126 representative offices in Russia, as well as divisions in Kazakhstan, Ukraine and Armenia. Today we serve more than 9,000 destinations in Russia and the CIS, 218 countries. Thousands of clients from different business sectors trust us to solve the most complex logistics problems. We offer our clients high-quality service that meets the international level, which is confirmed by a certificate ISO standard 9001:2008.

PONY EXPRESS serves more than 7,000 cities and settlements Russia and more than 2000 cities of Ukraine, Belarus, Kazakhstan, Moldova. Delivery to other CIS countries is carried out within the framework of international delivery services.

The acceptance of non-documentary shipments from individuals or individuals to foreign countries and the CIS (with the exception of Belarus and Kazakhstan).

Postal items weighing up to 20 kg (inclusive) are delivered in Express and Economy modes. Items weighing up to 2 kg (inclusive) are delivered in the “Super Express” mode. Cargo items weighing over 20 kg are delivered in Express and Economy modes.

Parcel SML - An economical way to send parcels in packaging of three sizes and weighing up to 10 kg inclusive from the regions to Moscow and St. Petersburg

Delivery on time - Guaranteed delivery of postal and cargo items, most focused on the needs of your business. Tariff options “Express 10:00”, “Express 13:00”, “Express 18:00”.

Super Express Mail Delivery - Guaranteed express delivery postal items weighing up to 2 kg (inclusive) by a certain time on the next working day to some cities in Russia.

- Urgent delivery of postal items weighing up to 20 kg (inclusive) throughout Russia and the CIS.

Economy Mail Delivery - An economical way of non-urgent delivery of postal items weighing up to 20 kg (inclusive). The service is provided on the routes Moscow - St. Petersburg and St. Petersburg - Moscow.

Cargo Express - Urgent delivery of cargo items weighing more than 20 kg throughout Russia and the CIS.

Cargo-Economy - An economical way of non-urgent delivery of cargo items weighing more than 20 kg throughout Russia.

Direct machine - Delivery of large volumes of cargo throughout Russia and CIS countries. The “Direct Car” service involves fully loading the car, freight forwarding and the ability to select vehicles depending on the type of cargo shipment.

Our values:

• Professionalism
• Openness
• Reliability
• Innovation

The Pony Express delivery service, part of the Basic Element holding, belongs to the holding of Oleg Deripaska.

Hello. There was a very unpleasant situation with receiving an order from the LAMODA online store. On Tuesday, July 16, 2019, a courier contacted me with the intention of delivering an order. Since it is inconvenient to receive an order on a weekday, I agreed on delivery for Saturday, July 20, 2019. On Saturday, after waiting until lunchtime and still not receiving a call from the courier, we called the office ourselves, and, to our great surprise, we learned that we would not be able to receive the order today, since they do not have couriers. Although a week earlier we received an order from the same store on SATURDAY! The young man who answered the call did not even introduce himself, and, as a result, hung up without even listening to me! And after that he didn’t pick up the phone for subsequent calls! What a disrespectful attitude towards customers! Why did we only find out that there were no couriers when we called??? Why didn't anyone call and coordinate delivery for another day???
The situation is unpleasant and so I contacted the Lamoda store to report it and solve the problem. A conversation took place with Senior Manager Valentina, who promised to contact the management of your delivery service and try to resolve the issue. When she called back, she said that the order would not be delivered, the management of the delivery service refused! This is impossible! How can such a large and self-respecting company not solve the delivery problem and correct its own mistake! The logical conclusion suggests itself that the head of the department simply did not want to do his direct responsibilities on his day off! How could a self-respecting leader treat the problem so negligently! Once again, I note that this is not my whim, the date was agreed upon and I, for my money, have the right to receive a more respectful attitude! I shouldn’t be interested in the fact that your couriers have a vacation, day off or sick leave! We gave two hours of time to wait for the courier, hoping that the professionalism and responsible attitude to the work of your employees would prevail, but during this time no one arrived or even called back!!!
Naturally, I told Valentina that we were refusing this order, because such a disrespectful attitude towards the client does not suit us. What Valentina should have reported to your delivery service. I was even more surprised by the fact that when I left a complaint at your central office, the manager said that this order included information about a REQUEST to cancel the order. REQUEST??? I called not with a request, but with confidence that your employees are able to correct their mistakes, and not brush off clients with REFUSAL!
Even more indignation was caused by the fact that this morning you still decided to bring the order!!! And the managers are not even aware of the current situation! That is, I conclude that either your employees are so irresponsible that they did not even try to resolve the problem, or your company’s policy allows such an attitude towards customers!!!