home Accounting Where to file complaints for deceived self-regulatory members. Complaint to SRO as a way of feedback How to write a complaint to SRO in Nostroy

Where to file complaints for deceived self-regulatory members. Complaint to SRO as a way of feedback How to write a complaint to SRO in Nostroy

1.1. This document defines the policy of the Company with limited liability" " (hereinafter - the Company) in relation to the processing of personal data.

1.2 This Policy has been developed in accordance with applicable law Russian Federation about personal data.

1.3 This Policy applies to all processes for the collection, recording, systematization, accumulation, storage, clarification, extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data, carried out using automation tools and without the use of such funds.

1.4. The policy is strictly followed by the Company's employees.

Definitions

personal data- any information relating directly or indirectly to a specific or identifiable natural person (subject of personal data);

operator - government agency, municipal authority, legal or individual, independently or jointly with other persons organizing and (or) carrying out the processing of personal data, as well as determining the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data;

processing of personal data- any action (operation) or set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data;

automated processing of personal data- processing of personal data using computer technology;

dissemination of personal data- actions aimed at disclosing personal data to an indefinite circle of persons;

provision of personal data- actions aimed at disclosing personal data to a certain person or a certain circle of persons;

blocking of personal data- temporary suspension of the processing of personal data (unless the processing is necessary to clarify personal data);

destruction of personal data- actions, as a result of which it becomes impossible to restore the content of personal data in the personal data information system and (or) as a result of which material carriers of personal data are destroyed;

depersonalization of personal data- actions, as a result of which it becomes impossible without the use of additional information determine the ownership of personal data by a specific subject of personal data;

personal data information system- a set of personal data contained in databases and providing their processing information technologies and technical means.

Principles and conditions for the processing of personal data

3.1. The processing of personal data is carried out on the basis of the following principles:

1) The processing of personal data is carried out on a legal and fair basis;

2) The processing of personal data is limited to the achievement of specific, predetermined and legitimate purposes. It is not allowed to process personal data that is incompatible with the purposes of collecting personal data;

3) It is not allowed to combine databases containing personal data, the processing of which is carried out for purposes that are incompatible with each other;

4) Only those personal data that meet the purposes of their processing are subject to processing;

6) When processing personal data, the accuracy of personal data, their sufficiency, and, if necessary, their relevance in relation to the stated purposes of their processing, are ensured.

7) The storage of personal data is carried out in a form that allows you to determine the subject of personal data no longer than required by the purposes of processing personal data, if the period for storing personal data is not established by federal law, an agreement to which the subject of personal data is a party, beneficiary or guarantor. Processed personal data is subject to destruction or depersonalization upon achievement of the purposes of processing or in case of loss of the need to achieve these purposes, unless otherwise provided by federal law.

8) The Company in its activities proceeds from the fact that the subject of personal data provides accurate and reliable information during interaction with the Company and notifies the Company's representatives about changes in their personal data.

3.2. The company processes personal data only in the following cases:

the processing of personal data is carried out with the consent of the subject of personal data to the processing of his personal data;
processing of personal data is carried out in connection with the participation of a person in constitutional, civil, administrative, criminal proceedings, proceedings in arbitration courts;
the processing of personal data is necessary for the execution of a judicial act, an act of another body or official subject to execution in accordance with the legislation of the Russian Federation on enforcement proceedings (hereinafter referred to as the execution of a judicial act);
the processing of personal data is necessary for the performance of an agreement to which the subject of personal data is a party or beneficiary or guarantor, as well as to conclude an agreement on the initiative of the subject of personal data or an agreement under which the subject of personal data will be the beneficiary or guarantor;
the processing of personal data is necessary to protect the life, health or other vital interests of the subject of personal data, if obtaining the consent of the subject of personal data is impossible;

3.4. The Company has the right to entrust the processing of personal data of citizens to third parties, on the basis of an agreement concluded with these persons.
Persons processing personal data on behalf of Start Law Company LLC undertake to comply with the principles and rules for the processing and protection of personal data provided for by Federal Law No. 152-FZ "On Personal Data". For each person, a list of actions (operations) with personal data that will be performed by a legal entity processing personal data, the purposes of processing, the obligation of such a person to maintain confidentiality and ensure the security of personal data during their processing, as well as requirements for the protection of processed personal data data.

3.5. If the Company entrusts the processing of personal data to another person, the Company shall be liable to the subject of personal data for the actions of the said person. The person who processes personal data on behalf of the Company is liable to the Company.

3.6. The Company does not make decisions on the basis of exclusively automated processing of personal data that give rise to legal consequences in relation to the subject of personal data or otherwise affect his rights and legitimate interests.

3.7. The Company destroys or depersonalizes personal data upon reaching the purposes of processing or in case of loss of the need to achieve the purpose of processing.

Subjects of personal data

4.1. The company processes personal data of the following persons:

employees of the Company, as well as entities with whom contracts of a civil law nature have been concluded;
replacement candidates vacancies in company;
clients of LLC Legal company "Start";
users of the website of LLC Legal Company "Start";

4.2. In some cases, the Company may also process personal data of representatives of the above personal data subjects authorized on the basis of a power of attorney.

Rights of personal data subjects

5.1. The subject of personal data whose data is processed by the Company has the right to:

5.1.1. Receive the following information from the Company within the terms provided by the Law:

confirmation of the fact of personal data processing by Start Legal Company LLC;
on the legal grounds and purposes of processing personal data;
on the methods used by the Company to process personal data;
the name and location of the Company;
about persons who have access to personal data or to whom personal data may be disclosed on the basis of an agreement with Start Law Company LLC or on the basis of federal law;
a list of processed personal data relating to the citizen from whom the request was received and the source of their receipt, unless a different procedure for providing such data is provided by federal law;
on the terms of processing personal data, including the terms of their storage;
on the procedure for the exercise by a citizen of the rights provided for by the Federal Law "On Personal Data" No. 152-FZ;
name and address of the person who processes personal data on behalf of the Company;
other information provided for by the Federal Law "On Personal Data" No. 152-FZ or other federal laws.

5.1.2. Require clarification of their personal data, their blocking or destruction if the personal data is incomplete, outdated, inaccurate, illegally obtained or not necessary for the stated purpose of processing.

5.1.3. Withdraw your consent to the processing of personal data.

5.1.4. Require Elimination misconduct Company in relation to his personal data.

5.1.5. Complain about the actions or omissions of the Company in Federal Service on supervision in the field of communications, information technology and mass communications or in judicial order in the event that a citizen believes that Start Law Company LLC processes his personal data in violation of the requirements of Federal Law No. 152-FZ “On Personal Data” or otherwise violates his rights and freedoms.

5.1.6. To protect their rights and legitimate interests, including compensation for losses and / or compensation for moral damage in court.

Company Responsibilities

6.1. In accordance with the requirements of Federal Law No. 152-FZ “On Personal Data”, the Company is obliged to:

Provide the subject of personal data, at his request, with information regarding the processing of his personal data, or legally provide a reasoned refusal containing a reference to the provisions of the Federal Law.
At the request of the subject of personal data, clarify the processed personal data, block or delete if the personal data is incomplete, outdated, inaccurate, illegally obtained or not necessary for the stated purpose of processing.
Maintain a Register of Personal Data Subjects’ Applications, which should record the requests of personal data subjects for obtaining personal data, as well as the facts of providing personal data on these requests.
Notify the subject of personal data about the processing of personal data in the event that personal data was not received from the subject of personal data.

The following cases are an exception:

The subject of personal data is notified of the processing of his personal data by the relevant operator;

Personal data is obtained by the Company on the basis of federal law or in connection with the execution of an agreement to which the subject is a party or beneficiary or guarantor.

Personal data obtained from a public source;

Providing the subject of personal data with the information contained in the Notice on the processing of personal data violates the rights and legitimate interests of third parties.

6.2. If the purpose of processing personal data is achieved, the Company is obliged to immediately stop processing personal data and destroy the relevant personal data within a period not exceeding thirty days from the date of achieving the purpose of processing personal data, unless otherwise provided by the agreement, the party to which, the beneficiary or the guarantor of which is the subject personal data, another agreement between the Company and the subject of personal data, or if the Company is not entitled to process personal data without the consent of the subject of personal data on the grounds provided for by No. 152-FZ "On Personal Data" or other federal laws.

6.3. In the event that the subject of personal data withdraws consent to the processing of his personal data, the Company is obliged to stop processing personal data and destroy personal data within a period not exceeding thirty days from the date of receipt of the said withdrawal, unless otherwise provided by an agreement between the Company and the subject of personal data. The Company is obliged to notify the subject of personal data about the destruction of personal data.

6.4. In the event of a request from the subject to stop processing personal data in order to promote goods, works, services on the market, the Company is obliged to immediately stop processing personal data.

6.5. The company is obliged to process personal data only with the consent of writing the subject of personal data, in cases provided for by the Federal Law.

6.7. The Company is obliged to explain to the subject of personal data the legal consequences of the refusal to provide his personal data, if the provision of personal data is mandatory in accordance with the Federal Law.

6.8. Notify the personal data subject or his representative of all changes regarding the relevant personal data subject.

Information about the implemented measures for the protection of personal data

7.1. When processing personal data, the Company takes the necessary legal, organizational and technical measures to protect personal data from unauthorized or accidental access to them, destruction, modification, blocking, copying, provision, distribution of personal data, as well as from other illegal actions in relation to personal data.

7.2. Ensuring the security of personal data is achieved, in particular:

determination of threats to the security of personal data during their processing in information systems ah personal data;
application of organizational and technical measures to ensure the security of personal data during their processing in personal data information systems necessary to meet the requirements for the protection of personal data, the implementation of which ensures the levels of personal data protection established by the Government of the Russian Federation;
application of past in due course the procedure for assessing the conformity of information security tools;
evaluating the effectiveness of the measures taken to ensure the security of personal data prior to the commissioning of the personal data information system;
taking into account machine carriers of personal data;
detecting facts of unauthorized access to personal data and taking measures;
recovery of personal data modified or destroyed due to unauthorized access to them;
establishing rules for access to personal data processed in the personal data information system, as well as ensuring the registration and accounting of all actions performed with personal data in the personal data information system;
control over the measures taken to ensure the security of personal data and the level of security of personal data information systems.
an assessment of the harm that may be caused to personal data subjects in the event of a violation of the legislation of the Russian Federation in the field of personal data, the ratio of the said harm and the measures taken to ensure the implementation of the legislation of the Russian Federation in the field of personal data.

If you are sure that your rights are being violated by the AC in a bankruptcy case, you do not need to endure it. It does not matter whether you are a creditor or actually bankrupt. Each person or legal entity in cases under consideration there are rights, the violation of which is unacceptable. As soon as such violations have been recorded, it is important to immediately file a complaint against in an attempt to resolve the problematic issue.

AU, despite its key role at some stages of bankruptcy, only a hired employee who does not have the right to arbitrariness. Naturally, his actions may cause disagreement on the part of the participants in the case, but far from always this dissatisfaction has objective grounds. Let's figure out when it is necessary to write a complaint, and when appealing against the actions of an arbitration manager is useless.

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The role of the arbitration manager

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One of the consequences of the introduction of the territorial principle of the formation of construction SROs was the need for a large number of contracting companies and individual entrepreneurs to withdraw from one self-regulatory organization and join the one established in their region. AT federal law№372-FZ similar procedure spelled out in sufficient detail.

However, in practice, a situation often arose when SROs dragged out the exit procedure in every possible way, taking various illegal actions for this. In this case, the contractor faced the question of where to complain about the SRO.

The most common violations in the work of SRO

Before describing how to file a complaint against the SRO, it is necessary to dwell in more detail on the illegal methods of work of some unscrupulous trade union associations. Their interest is quite understandable - to keep the participant's funds paid by him to the SRO compensation fund. However, this seriously violates not only the requirements of the law, but also the rights contractor.

The most frequently encountered in practice following methods work of unscrupulous SROs:

forcing a participant to write an application for voluntary withdrawal from the SRO without transferring to another trade union;

refusal to transfer the funds of the compfund due to the bankruptcy of the bank or the revocation of its license;

an attempt to forcibly expel a member of the SRO under various far-fetched pretexts;

delaying the procedure for transferring funds from the compfund.

Of course, the peak of the situations described above occurred in the second half of 2017. However, conflict situations associated with the activities of SROs may also arise for other reasons. In this case, information on how to file a complaint with the SRO correctly and competently will be extremely useful.

Ways to file a complaint against illegal actions of the SRO

In most cases, in practice, there are three options for filing a complaint against the actions of a self-regulatory organization:

to the leadership of the SRO. The easiest and most obvious way is to try to solve the problem within the trade union. Quite often, the occurrence of problems is associated with the activities of some negligent employee. In this case, it is recommended to indicate further actions in the complaint. former member SRO and addressees of its following complaints;

to Rostekhnadzor. A complaint to the supervisory authority is submitted either in writing or in in electronic format. In the first case, you must personally deliver or mail a letter to the Moscow address of Rostekhnadzor: 105066, st. Lukyanova, 4, building 1. In the second, you need to go to the official portal of the department and send an e-mail to the address indicated there;

in NOSTROY. Another addressee of the complaint may be NOSTROY. it non-profit organization, which brings together builders from all over the country. The document can also be submitted either on the NOSTROY website or at its postal address.

When applying directly to the SRO, the formalities in filing a complaint are not of great importance. It is much more expedient to show the seriousness of the intentions of the former member of the trade union association and his desire to achieve a legitimate result.

At the same time, when filing a complaint with Rostekhnadzor or NOSTROY, it is recommended to comply with legal formalities. Therefore, the document must include the following information:

the name of the SRO, as well as information about the employees of the trade union who made illegal decisions;

the name, details and contact details of the applicant organization and the employee involved in resolving this issue;

a list of violations committed by the self-regulatory organization;

documentary evidence of illegal actions.

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GRK RF Article 55.14. Consideration by a self-regulatory organization of complaints against the actions of its members and appeals

1. The self-regulatory organization considers complaints about the actions (inaction) of its members and other appeals received by the self-regulatory organization. Complaints against actions (inaction) of members of the self-regulatory organization and other appeals received by the self-regulatory organization are subject to consideration by the self-regulatory organization within thirty calendar days from the date of their receipt, unless another period is established by the legislation of the Russian Federation. The self-regulatory organization, based on the results of consideration of a complaint against the actions (inaction) of its members, as well as an appeal that is not a complaint, but requiring consideration in accordance with the internal documents of the self-regulatory organization, makes an appropriate decision. The said decision or, if no decision is required, the response to the appeal is sent to the person who filed the complaint or other appeal, by means of postal item at the postal address indicated in the complaint or other appeal, or in the form electronic document by the address Email specified in the complaint or other appeal.

2. If, as a result of consideration of a complaint against actions (inaction) of a member of a self-regulatory organization or other appeal, a violation by a member of a self-regulatory organization is detected mandatory requirements the self-regulatory organization shall apply disciplinary measures against such member in accordance with Article 55.15 of this Code.

(see text in previous edition)

3. The procedure for considering complaints against actions (inaction) of members of the self-regulatory organization and other appeals received by the self-regulatory organization is approved by the internal documents of the self-regulatory organization, provided for in Article 55.5 of this Code.

(see text in previous edition)

4. When considering a complaint against the actions of a member of a self-regulatory organization, the person who filed such a complaint and the member of the self-regulatory organization against whose actions such a complaint is directed must be invited to a meeting of the relevant body of the self-regulatory organization.

5. If a self-regulatory organization discovers a fact of violation by a member of such a self-regulatory organization of the requirements of technical regulations, project documentation when performing work in the process of construction, reconstruction, overhaul, demolition of a capital construction object, the self-regulatory organization is obliged to notify the federal executive body authorized to exercise state construction supervision in case of detection of these violations during construction, reconstruction, overhaul, demolition of objects specified in