Examples of good reviews in the book of complaints and suggestions: how to write a positive opinion? Registration of a thank-you letter to an employee for a good job Gratitude for the work of the seller from the buyer.

It doesn't take long to include a thank you note in your package. But thanks to it, you can make a positive impression on the buyer and show him your appreciation. Although, probably, someone might think “Who even needs this piece of paper with “Thank you”. But I am sure that the overall picture is just made up of such trifles. Let's discuss how to write a thank you note and what text other sellers write.

In fact, I already had 3 or 4 text options for a thank you note. But every time something didn’t suit me in it - either it sounded too dry, or it was too long. And to be honest, I am still working on packaging and corporate identity, I can’t come up with an ideal option for myself. I am constantly looking for ideas and constantly postponing the implementation until better times and the next next order.

Therefore, this morning, while preparing the parcel for shipment, I realized that it could not continue like this anymore. I sat down and made a plan - what needs to be done so that the corporate identity is like a needle. And just the same, one of the points was to come up with a design for a thank-you card and compose a new text.

I decided that I would have at least 2 options. The first is for new customers, and the second is for those who make a repeat order. My thank you card needs to be small enough to fit in the decoration box. The text of the note will be handwritten, so you need to make sure that there is enough space for both options. What to write inside, let's think together?

What do you want to say to your customer?

First you need to decide what kind of message you want to send to your buyer. Thank you for your purchase? Ask him to leave a review? Motivated to re-order? Or maybe invite him to become a subscriber to an account on a social network or blog?

On various English-language forums, I collected the opinions of other sellers about what they write to their customers. Some of the sellers, who themselves made purchases in online stores, were repelled in a note by a request to leave a review. They considered it a coercion and an obligation. Therefore, they themselves stopped writing about it in their messages.

Other sellers say they only write a few words, something like "Thank you for your purchase." And someone simply indicates the name of the store and the phrase “I will be glad to see you again.”

Someone combines a thank you note with care instructions: on the front side, placing the logo and the name of the store, on the reverse side, how to care for the product.

David from Kentucky Stick Chairs writes on a sticker that sticks to the box, only one word “Thank you”, explaining this by the fact that buyers will throw away any business cards and postcards anyway. And here Maribel from Christina's room puts a bookmark in the order with a picture of flowers or beautiful buildings, and on the back of the hand writes “Thank you” and his name. Maribel believes that in this case such a note of thanks will bring at least some benefit.

And one of the sellers simply duplicates in a thank you note the text from the automatic Etsy message that is sent to each buyer after the purchase.

Think back to your shopping experience

I often shop in online stores, in particular because I do not like to spend time shopping, but I really like to receive parcels. I keep postcards, notes, or any attachments that show the individuality and personal history of the seller / store. I like this approach, I feel that I am not treated as just another customer.

That is why, when I was writing the text for my current note, I decided to put a little personal into it. And along with a handwritten thank you, tell a few facts about yourself and your store.

How to compose your text for a note

Begin with a greeting using the customer's first name, for example,

• Hey Steve,
• Dear Steve
• Steve,
• hello steve,

Express your gratitude by clearly stating why you are sending the note, for example,

• I hope this letter finds you well…
• Thank you so much for…
• I just wanted to send you a quick note to thank you for…
• I hope you'll accept this expression of thanks for…

Add some personal information

If you've had a chance to chat with your customer and they've told you about something personal, it's great if you use that information in the note. This will show that you not only thoughtfully considered your dialogue, but also remembered what the buyer told you.

• Congratulate your niece on her birthday from me.
• Take good care of your knee. Hope you're up and walking soon.
• I wish you a wonderful holiday in San Diego.
• good luck working on your new project. I know you'll do great.

Repeat your thanks and complete your message by adding your name

• Best regards
• kind regards
• All the best
• Best Wishes
• Sincerely
• Sincerely yours
• Cordially
• Yours truly
• Many thanks
• Respectfully
• Thanks again
• With gratitude
• Keep in touch

Try to focus on the “thank you” itself, and not on the choice of a card or pen - as I had for a long time 🙂 And not on the potential sale that you will receive after reading the note.

And do not forget to check your text using the methods described.

Examples of letters from other sellers

If the algorithm described above does not help you in compiling your own version of the note, you can pay attention to the thank-you texts of other sellers:

Thank you for your purchase!
Let me offer you a 15% discount off your next order, with coupon code xxxxxxxx
Enjoy! Store name, website link and Etsy store.

Thank you for your purchase and for supporting the crafts. enjoy.

Thank you for shopping with me and supporting Handmade.

I just wanted to say thank you for your business and I hope you enjoy your products. Also, if you could spare a moment of your time to leave a review it would help other shoppers make informed buying decisions. Thanks and enjoy

Thank you for your purchase from Name of shop. I hope you enjoy your Product Name. Please visit Name of shop again! sincerely, Name.

Thank you for supporting handmade.

Want more texts and free postcard templates?

Download the file and get even more examples of texts for your thank you notes. As a bonus, you will find links to free postcard templates which you can print and attach to your next order.

All reviews, positive or negative, as well as various kinds of suggestions, are recorded in a special book called (read about what else can be recorded in the document). This document, by law, must always be present in organizations. public catering, trade and the provision of various services and be provided to the consumer at the first request (orders 139 and 346 of 09/28 and 07/23/1973).

Attention! In the absence of a book of complaints and suggestions, the company will be fined in accordance with Article 14.15 of the Code of Administrative Offenses.

In the article it looks like this:

Article 14.15 of the Code of Administrative Offenses of the Russian Federation. Violation of the rules for the sale of certain types of goods

Violation of the established rules for the sale of certain types of goods - shall entail a warning or the imposition of an administrative fine on citizens in the amount of three hundred to one thousand five hundred roubles; for officials - from one thousand to three thousand rubles; for legal entities - from ten thousand to thirty thousand rubles.

There is no clearly defined form for writing thanks.. Also they are not available for complaints and any suggestions. However, if the visitor wants to express gratitude, then it is better to do it like this:

1. specify the date and time of the event;
2. introduce yourself (insert full name);
3. indicate the phone or address of residence to receive a response, if he indicates such a method for this;
4. clarify the name of the employee (if possible, full name and position);
5. the main point in gratitude is the competent formulation of the basis. This means everything that the visitor liked, he must correctly state. You can divide the information into points so that the administration clearly analyzes all the advantages of this employee in order to take action on rewarding.

Do not write extra "water", or describe the situation from the very beginning to the end. It will be boring and not interesting. As a result, the main meaning may be lost, and gratitude will lose its power. The wording should be precise, concise, clear and meaningful.

If the reasons for gratitude are not accurate, and the information is "blurred", the company's management may not attach any importance to such a letter of thanks. Also, no one will read to the end gratitude, which is painted on 4-5 sheets, while the main essence is 2-4 sentences.

Examples

Example #1

I want to express my gratitude to the technician Oleg Vlasov, who fixed my car ahead of schedule. I also want to highlight the following points:

1. Vlasov has repeatedly repaired my old car. And he always did his job ahead of time.
2. Does the job very well.
3. The man is very polite and pleasant to talk to.
4. Competently and succinctly advises on any issues, and it is clear that he is well versed in his field.

Example #2

I thank the employees of the flower shop "Charm" for the perfectly assembled bouquet! These florists are truly masters of their craft! Maria and Veronica always work in one shift and delight customers with their wonderful mood, positive attitude, as well as the beauty that they fantasize from flowers. We ordered a bouquet for a wedding of several types of different flowers. We have collected a whole work of art, and when we saw it, we were speechless! Thanks, girls. We are your loyal customers for life!

Example #3

Chef Artyomov Mikhail is the best cook. We are regular visitors to your establishment, thanks to your insanely delicious dishes. The chef does wonders and the cutlery is always crystal clear. I love cleanliness and before I start eating, I always check everything is clean. I have never noticed, neither “chepinka”, nor other extraneous details (hair, etc.). Thanks for always being the best!

Instructions for writing a good review

1. We write a “cap” for the review: the day of the month and year, and also put down the time.
2. The main part includes:

• Name and position of the employee;
• grounds for gratitude (all favorable moments that the consumer considers necessary are listed).

It is worth paying attention to the fact that without the applicant's personal data, a letter of thanks may not be accepted by the company's management.

Management response to positive opinions

Currently, employers do not react in any way to positive reviews. The maximum you can hear: "Well done" or something like that. This is especially true for small firms and individual entrepreneurs.

In large companies, things may be better. And, for example, for a large number of positive reviews can be awarded diplomas, For example: "Best Client Recognition Employee 2016".

Of course, it would be best if these certificates were also accompanied by material rewards. Which is quite possible, but everything is at the discretion of the management. If there is an appropriate asset in the budget of the organization for bonuses on this basis, then the bonus will be assigned and paid.

Do I need to give the visitor a response?

For more information on what to do if a complaint or remark appears in the book, we talked about.

Of course, the administration must write a written response that they have read the message. Next, they prescribe the measures that have been or will be taken, for example: the employee was thanked, etc.

The management under a positive review puts down the date in the appropriate and allotted line for this. The text usually follows: "Reviewed" or "Message read and action taken".

More information on how to properly respond to entries in the complaints book can be found in.

Summing up, it can be noted that it is necessary to make entries in the book not only of a negative nature. But also positive. You need to be objective and if an employee really works well, you need to praise him. Praise is a good motivation for any person, and even more so for company employees in the labor process.

Any work should be rewarded - this is an axiom. The special merits of employees should be encouraged, thereby stimulating employees to even higher performance in the course of their work. Various types of incentives are provided for by the Labor Code of the Russian Federation. So, in article 191 of this legal act it is said that the employer's gratitude to individual employees can be expressed in the form of valuable gifts, bonuses or intangible benefits. A letter of thanks is a non-material reward for an employee for good work. The intricacies of its compilation will be discussed in this article.

As a rule, writing and presenting a letter of thanks to a particularly distinguished employee is timed to coincide with some significant event. This may be the anniversary of the employee himself, a professional holiday, the so-called birthday of the organization itself, or the employee's retirement. Psychologists reasonably believe that the expression of personal gratitude addressed to a certain person is a high motivating factor, so this encouragement tool should not be neglected.

A letter of thanks to an employee for good work is written on behalf of the head, or the immediate head of the unit, and before that it is written. Usually the delivery of such a letter takes place in a solemn atmosphere in front of the whole team.

Important! It is allowed not only to write a letter of thanks to an individual employee, but also letters of thanks can be addressed to partner organizations as a thank you for fruitful cooperation.

How to write correctly

A letter of thanks to an employee is written either on the letterhead of the company itself, or on specialized paper purchased for such purposes. A similar blank for writing a thank you letter can be purchased at any stationery store, or if the event to which the letter is delivered is of particular importance, custom-designed thick paper forms can be ordered at the printing house.

The letter itself is written in a business style. This is the main requirement. As for the design, various options are allowed. For example, you can design a “letter header”, where you can indicate to whom and from whom it is being given. At the same time, the “header” in the letter of thanks may not be drawn up - one way or another, the data of the compiler, his position and personal signature, certified by the seal of the organization, are affixed below. When writing, it is recommended to focus on the following:

• Use strictly official, business writing style;
• The appeal to the employee is made by name and patronymic after the word "dear (s)". Familiar, colloquial word forms are unacceptable;
• The text must necessarily mention the reason for the presentation;
• The text itself is written based on the personality of the employee, his merits, positive qualities that are significant for the organization. It is advisable to avoid standard, banal phrases that are the same and applicable to everyone;
• The end of the text usually consists of wishes for success and an expression of hope for further joint activities or partnerships if the letter is addressed not to an individual employee, but to business partners.

Example text and sample

In order to clearly demonstrate what a thank you letter should be to an employee for a good job, consider the possible spelling options:

Example #1

Dear Lev Alexandrovich!

On my own behalf and on behalf of the entire staff of the Company, I would like to express my gratitude to you for the long and fruitful work, as well as to especially note your merits and high labor indicators, which greatly contributed to the development of the entire production. Your innovative approach, coupled with first-class professional skills, has paid off, allowing you to significantly increase productivity. I would like to emphasize that your example inspires colleagues, in whom you have been respected from the very first day of your appearance in the team. For my part, I would like to wish you every success and express my gratitude for the excellent work.

Sincerely, General Director of the "Company" Ruslanov I.V.

Example #2

Dear Lilia Alexandrovna!

I want to thank you for the excellent work in our organization. Over the years that you have worked in our team, labor indicators, general discipline and the level of performance have improved, which, undoubtedly, is visible to your personal merit. Most of your colleagues speak of you as a sensitive, decent and sincere person, noting that they are proud that they had a chance to work with you. Joining the opinion of the employees, on my own behalf I would like to add that I appreciate everything that you do to promote our plans and tasks. I sincerely wish you health, prosperity and good spirits for many years to come with the hope for further fruitful cooperation.

Sincerely, Ruslanov I.V., General Director of the "Company"

Example #3

Dear Stanislav Eduardovich!

I express my sincere gratitude to you in connection with your activities in the development and promotion of our new product. Thanks to your efforts, the company managed to reach a new level and fill empty market niches. I also noted the fact that on the way to our common success you spent a lot of effort and a lot of time, including your personal time on weekends. In connection with the fifth anniversary of our organization, I would like to thank you from the bottom of my heart, wish you every success and personal well-being, and also express the hope that our professional tandem will last for many years.

Sincerely, Director of the "Company" Popov I.A.