Negotiation etiquette.

Negotiation etiquette.

When preparing for negotiations, arranging meetings, think: how much could people earn for the company without attending the meeting?! If the benefit from the event is less, then it is not justified and should not be carried out.

Preparation for negotiations.

The success of negotiations largely depends on how carefully they are prepared. Conventionally, the process of preparing for negotiations can be divided into two stages: organizational and substantive. These two stages are closely related, since the nature of the upcoming negotiations determines the organizational issues.

The first step is to determine the time and place of the meeting (the meeting place should correspond to the general concept of the future meeting). You should avoid scheduling a work meeting in the morning or late evening hours, as well as lunch time. The best time to meet is in the morning. Avoid large meetings at the end of the year when the results are summed up and financial reports are made.

If necessary, an expert is involved in the negotiations. The content of the negotiations is of great importance: it is important to determine the negotiating positions, formulate proposals and arguments for them, prepare instructions for the participants in the negotiations, documents and materials.

Representation.

When you are introduced, the most polite response would be: “Hello” or “Nice to meet you,” while you need to reach out and look the person in the eye. If there is no one to introduce you to, introduce yourself. The phrase: “You remember me!” is not allowed; if you are not sure whether your opponent remembered you, it’s better to introduce yourself again.

At the first meeting, if the participants are not familiar, it is necessary to introduce yourself. The head of the host delegation is introduced first, then the head of the visiting one. After that, the heads of delegations introduce their staff. The host delegation should also be represented here first. First, those who occupy a higher position are introduced, then those who rank lower. After that, participants can exchange business cards. With a large number of delegations, such an exchange is difficult, and therefore optional. In this case, before the start of negotiations, each participant is given a list of delegations, if possible with full names and positions.

When introducing people, use their first and last names. Smile and speak clearly. Say a few non-personal words about each person you introduce. The younger is always introduced to the older. Gender doesn't matter. In public etiquette, it is customary to introduce a man to a woman, but in business this rule is not necessary. Everyone is equal here.

Young couples are introduced to older couples. In a large group, introduce one person to several at once. If you are introducing people of equal standing, introduce the one you are less familiar with the one you know best. An untitled person should be introduced to a person with titles.

When you are being introduced, always remove your gloves, unless they are part of formal attire or it is too cold outside. If your hands are suddenly busy (with folders, for example), it is not forbidden if you simply nod your head in response.
If the person representing you suddenly forgot your name, tell him immediately to eliminate embarrassment. If you forgot his/her name while introducing someone, make it a joke. If the person did not think to tell you his name, ask him about it directly.

Representation of powers.

This moment is especially important in any negotiations. In the simplest case, this may be a letter of attorney from the head of your company, assuring that you are instructed to negotiate on a specific topic. In such a document, it is useful to mention that you are entrusted with signing (or only agreeing on) a joint document. If the text of the agreement that you are instructed to prepare contains a reference to the Regulations on your organization or to its Charter, then you must have a copy of them with you for transfer to the other party.

The head of the firm, in order to confirm his authority, may present letters of recommendation from his bankers or business partners known to the other party. This is always persuasive. A kind of evidence of authority can be a story about your company or organization, accompanied by the transfer of a copy of the audit report, an article about your organization published in a reputable magazine or newspaper.

In turn, you, accepting previously unknown partners, have the right to ask about their powers, during the conversation ask about their partners, bankers, about whether they have the right to sign joint documents. In some cases, it is better to instruct such questions to ask your lawyer or the person in charge of paperwork in your delegation (this can be done during the preparation of negotiations or a conversation on the sidelines).

Business meeting.

The success of business meetings depends on the preliminary preparation of the agenda. At the same time, its strict observance is also important, a clear designation of the start and end times of the meeting, and the observance of the order of speeches. But the most important thing is that the meeting is productive. The business meeting starts on time, even if the group is incomplete. An effective method of dealing with lateness is to close and lock the door.

The agenda should be designed in such a way that people do not waste time. The issue under discussion should concern all participants of the meeting. It is inadmissible to analyze a question that concerns only two of those present. If a decision is to be made at the end of the meeting, then on the same day all participants must be given a protocol stating what they decided and who is responsible for implementing the decision.

Negotiation rules.

Being late is unacceptable, it can not only negatively affect your image, but also damage the course of negotiations. It is better to receive visitors by going out to meet them. The participants in the negotiations are seated so that members of each delegation, occupying an equal position, sit opposite each other. The head of the host country is the first to sit down at the negotiating table. The initiative during the negotiations belongs to him. He starts the conversation, makes sure that there are no pauses during the negotiations, which can be perceived as a signal for their end - in general, he leads it.

At the negotiations it is not customary to interrupt the speech of partners. After the presentation, clarifying questions can be asked. If, nevertheless, there is a need to clarify any detail during the speech, you must apologize, and make your statement as brief and specific as possible. During negotiations, it is widely practiced that the head of the delegation gives the floor to other members of his delegation, experts and advisers. Tea or coffee can be served during negotiations. Another option is to announce a coffee break (coffee break). It is usually used during fairly lengthy negotiations, and also, if you need to exchange "unofficial" opinions, "defuse the atmosphere", just relax a bit.

The host, as a rule, makes sure that there are pencils or pens, notepads or just blank paper on the negotiating table. If the delegations are large in composition and the room is large, then you need to take care of sound amplification. As a rule, the issue of the working language of negotiations is agreed with foreigners in advance. If simultaneous translation is envisaged, then you should think about a workplace for an interpreter - a special booth. In consecutive interpretation, the interpreter of each side sits to the left of the head of the entire delegation, or immediately behind him and slightly to the left.

Negotiation mistakes.

Preparation for negotiations is not given due attention. The participants believe that it will be easier to resolve all issues during the negotiations themselves. There are disputes within the delegation at the negotiating table. Not enough attention is paid to how concretely their proposals can be implemented. Avoid including in the delegation those who do not have a sufficient level of professionalism. This can negatively affect your image. The size of the delegation is often overestimated, which leads to a decrease in the effectiveness of the work at the negotiations. The peculiarities of business communication and etiquette of a partner from another country are not taken into account, which leads to mutual misunderstanding in negotiations.

Transcript.

The transcript must contain the obligatory attributes - confidentiality stamp, date, venue and name of the event, names or initials of the stenographers, visa or signature of the chairman or secretary (the transcript of the negotiations can be endorsed or signed by the heads of delegations). The transcript is used if necessary to ensure the full compliance of each speech, replicas of the chairman, etc. Each of the parties has the right to keep a transcript independently.

The presiding officer warns the participants about keeping records at the beginning of the work. Ready-made written texts of speeches are handed over at the end. After completion of the work, if a transcript common to all participants is kept, the chairperson makes a proposal on further work with the text and on the use of the transcript. The transcript may be included in the official documents of conferences, meetings, negotiations, or only mentioned in them - in such cases, a link is made to where it can be found.

Magnetic recording.

In general, the same basic requirements are imposed on the use of a dictaphone recording as on a transcript. As a rule, when conducting a tape recording, it is necessary to warn the negotiators about this, clearly indicating how this tape recording will be used in the future. When recording meetings and negotiations, it is appropriate for the presiding officer to invite the speakers to name themselves at the beginning of their speech - this will facilitate further processing of the recording. When conducting negotiations, the party organizing the joint tape recording usually provides a copy of the tape recording to the negotiating partners.

In no case is it allowed to transfer tape recordings of confidential negotiations, speeches or telephone conversations to third parties. This requires the written consent of the person whose speech was recorded. If you want to record an important conversation for you, then it is best to do it openly, without trying to hide the recorder.

Parting.

A protracted farewell is equally inconvenient for everyone - both for the departing and for the remaining. After the time allotted for a conversation or event, you should leave with a short goodbye. It happens that, as a sign of respect for the guests, the host escorts them to the exit. The temptation to turn this gesture of attention into a continuation of the negotiations should be avoided.

When parting with your negotiating partners, try to shake hands with them. If the delegations are large, then the heads of the delegations say goodbye, confining themselves to a polite slight bow to the rest of the delegation members.

TEST

From each pair of statements, choose the one that best matches your behavior. When answering, no pair should be omitted, nor can both statements be selected.

I love to act.

I work to solve problems in a systematic way.

I believe that working in teams is more effective than on an individual basis.

I really like the various innovations.

I'm more interested in the future than the past.

I really love working with people.

I like to take part in well organized meetings.

Deadlines are very important to me.

I am against procrastination and procrastination.

I believe that new ideas should be tested before they are put into practice.

I really like to interact with other people, which stimulates and inspires me.

I always try to look for new opportunities.

I love setting goals and plans myself.

If I start something, I finish it to the end.

I usually try to understand the emotional reactions of others.

I create problems for other people.

I hope to get others' reactions to my behavior.

I find that step by step actions are very effective.

I think that I can understand well the behavior and thoughts of others.

I love creative problem solving.

I'm always making plans for the future.

I am sensitive to the needs of others.

Good planning is the key to success.

Too detailed analysis annoys me.

I remain unperturbed when pressure is put on me.

I really appreciate the experience.

I listen to the opinions of others.

They say that I think fast.

Collaboration is the key word for me.

I use logical methods to analyze alternatives.

I love it when I have different projects going on at the same time.

I constantly ask myself questions.

By doing something, I am learning.

I believe that I am guided by reason, not emotions.

I can predict how others will behave in a given situation.

I don't like to go into details.

Analysis should always precede action.

I am able to assess the climate in the group.

I have a tendency to not finish things I start.

I see myself as a determined person.

I'm looking for things that challenge me.

I base my actions on observations and facts.

I can openly express my feelings.

I love to formulate and define the contours of new projects.

I perceive myself as a person capable of intensifying and organizing the activities of others.

I do not like to deal with several issues at the same time.

I love reaching my goals.

I like to learn something about other people.

I love diversity.

The facts speak for themselves.

I use my imagination as much as possible.

Long, painstaking work annoys me.

My brain never stops working.

An important decision is preceded by preparatory work.

I deeply believe that people need each other to get the job done.

I usually make decisions without much thought.

Emotions only create problems.

I love being the same as others.

I can't quickly add two to two.

I try my new ideas on people.

I believe in the scientific approach.

I love when the job is done.

Good relationships are essential.

I am impulsive.

I normally perceive differences in people.

Communication with other people is significant in itself.

I love being intellectually stimulated.

I love organizing things.

I often jump from one thing to another.

Communicating and working with others is a creative process.

Self-actualization is extremely important to me.

I really like to play with ideas.

I don't like wasting time.

I love doing what I can do.

By interacting with others, I learn.

Abstractions are interesting to me.

I like details.

I like to summarize briefly before reaching any conclusion.

I'm pretty sure of myself.

In the table below, circle the numbers you answered yes to and calculate the number of points you scored for each of the four styles. In this case, one positive answer is equal to one point. The maximum score for each style can be 20. The sum of the scores for the four styles must be 40.

Description of styles.

Style 1- the focus is on actions (action orientation). People of this style are characterized by discussion: results, specific issues, behavior, productivity, efficiency, progress, responsibility, confirmations, experience, obstacles, achievements, changes, decisions. These people are: pragmatic, straightforward, often agitated, determined, quick, energetic.

Style 2– the focus is on the process (process orientation). People of this style are characterized by a discussion of: facts, procedural issues, planning, organization, control, verification, testing, analysis, observations, evidence, details. These people are: systematic, consistent, cause-and-effect, honest, verbose, a little emotional, conceited and methodical.

Style 3– the focus is on human relationships (people orientation). People of this style are characterized by a discussion of: people in general, human needs, human motives, teamwork, communication problems, feelings, understanding, self-development, receptivity, awareness, cooperation, beliefs, values, expectations and relationships. These people are: spontaneous, empathic, warm, emotional and sensitive.

Style 4- the main attention is paid to the problems of people (orientation to people). People of this style are characterized by discussion: concepts, innovations, creativity, opportunities, probabilities, big plans, various issues, new ways and methods, improvements, problems, potential, alternatives. These people are: imaginative, charismatic, sometimes difficult to understand, self-centered, not realistic, creative, full of ideas, stimulating influence on others.

If your partner belongs to the representatives of the first communication style, first of all:

– focus on the results, i.e. formulate a conclusion immediately after the position statement;

- formulate your proposals while not offering too many alternatives;

– be as brief as possible;

- Emphasize the focus of your proposals;

- use visual aids.

If your partner belongs to the representatives of the second style:

- when communicating, be accurate and rely on facts;

- use a logical order in your speech;

- find out the background of the issue and its current state;

– when offering alternatives, indicate the positive and negative consequences of their adoption;

- do not rush your partner;

- Organize your sentences.

If your partner belongs to the representatives of the third style:

- when communicating, precede business relations with a small conversation;

- emphasize the connection between your proposals and the interests of the partner;

Use an informal style in business correspondence.

If your partner belongs to the representatives of the fourth style:

– when communicating, allocate sufficient time for discussions;

- do not get annoyed if your partner beats around the bush instead of discussing problems;

– emphasize the uniqueness of your idea or topic;

- in a written appeal, at the very beginning, try to highlight the key concepts that underlie your proposals;

Start with general sentences and then move on to specifics.

The final stage of the official part of the negotiations is the analysis of the results achieved and the orientation towards the implementation of bilateral agreements. The parties jointly develop options for the agreement and clarify the details.

Finding objective criteria for analyzing the results will help determine the validity of the solution found. Such criteria may be average prices on the market for a given product; the time it takes to deliver the goods; technical restrictions.

The signing of an agreement does not always indicate the success of the negotiations, as well as the absence of an agreement. After the completion of the negotiation cycle, it is necessary to correlate how the results obtained affect your interests, as well as how the agreements adopted are observed. After the end of the negotiations, the interaction of the parties continues. The actions of both parties in relation to each other are an indicator of the effectiveness of the negotiation process.

Successful meetings or sessions can both inform and motivate those present. In order to analyze the conduct of a meeting or session, you can use the following questions:

– What were the goals?

How was the communication between them?

– Were they achieved?

– How was the meeting (session) managed?

– What are the best and worst aspects of the meeting (meeting) you can note?

– How did you feel before, during and after the meeting (meeting)?

In conclusion, test yourself if you know how to negotiate by answering "yes" and "no" to the test questions.

Are you surprised by the reactions of people you meet for the first time?

Do you have a habit of finishing a sentence for others?

Do you often complain about insufficient funds to complete your work?

Do you mind when someone criticizes an opinion you share?

Can you predict what you will do over the next few months?

Are you giving a point of view in a meeting where you don't know the participants?

Do you agree with the phrase that in negotiations there is always a winner and a loser?

Do your colleagues think you are stubborn?

Do you think that in order to succeed in negotiations, you need to start with big demands?

Can you hide your bad mood?

Do you resort to point-by-point responses to criticism of you?

Are you changing from one activity to another?

Does the position you hold suit your desire?

Do you exploit the weaknesses of others to achieve your goals?

Is it easy for you to find arguments to persuade partners to your point of view?

Do you carefully prepare for negotiations?

One point is awarded for each answer that matches the key.

From 0 to 5 points. Negotiating is not your forte. It is best for you to do your job and act as a consultant or negotiator, but another person should lead this process and make decisions.

From 6 to 11 points. You are good at negotiating. But you can damage the course of negotiations by showing imperious traits of your character at an unnecessary moment.

From 12 to 16 points. You feel like a “fish in the water” in negotiations. But be careful, people who are close to you may envy your ease in establishing business contacts.

It lasts 1-2 hours and is organized in the afternoon. Participants are offered snacks and drinks in glasses on a tray. The cocktail table is served without plates and forks. Instead of forks, wooden or plastic sticks and special skewers are used. After a single use, they are removed. It is allowed to use small forks, with which they take small sandwiches and fruit for a cocktail. It is allowed to put vases with paper napkins on the cocktail table. Tables are covered with tablecloths, placed on them in groups, depending on the proposed range of drinks, wine glasses, glasses, glasses. A few minutes before the start of the banquet, bottles of drinks are uncorked and simple cocktails are prepared. The dishes are filled with drinks by 2/3 of the volume and placed on the table or on a tray. Drinks in a higher dish are placed in the center, and in a low one - at the edges. At a cocktail banquet, juices, fruit drinks, mineral or fruit sparkling waters can be served chilled or with ice. Snacks should be of such size that they can be put into the mouth immediately. It is best to serve small sandwiches of various shapes (triangular, square, round), prepared with various products. Tartlets, snack baskets and stuffed eggs look spectacular. Hot appetizers (cutlets, sausages, fish in dough) should be small.

Consideration should be given to whether guests will serve themselves or snacks and drinks will be served by waiters. It is recommended to serve soft drinks first. After 10-15 minutes snacks and spirits are served. Snacks on dishes are stacked in rows so that it is convenient to take them. A skewer can be stuck into each product or an additional cup with skewers can be placed on a dish. The tray with drinks should be held in the left hand at elbow level; With your right hand, you can pick up used dishes as needed. The tray is periodically supplemented with filled glasses or a new one is taken. Since the banquet is a cocktail banquet, utensils for preparing cocktails should be provided in advance. You may need a small manual juicer, a shaker (a vessel for whisking cocktails by hand), a measuring cup, a long-handled spoon, ice tongs, a tray, glasses or glasses for cocktails.

I would like to note that no matter how prosaically we treat this drink, tea contains more vitamin C than lemon juice and more than 100 different valuable substances that are very important for the body. A tea banquet is also held in the afternoon for a duration of approximately two hours. The table is covered with a colored tablecloth and the same napkins. It is allowed to use napkins in a contrasting color, but it is necessary that they are combined with the color of the tablecloth. For a tea banquet, dessert and fruit cutlery, conical or cylindrical glasses for juices, glasses, wine glasses, tea cups, sugar bowls, sugar tongs, lemon trays, lemon forks, jam sockets, fruit and confectionery vases, cutlery for unfolding. It is recommended to serve: ice cream, soufflé, creams, mousses, jams, sweets, chocolate, cakes, cakes, cupcakes, cookies, biscuits, berries, fruits.

From strong drinks, liquor or cognac is offered. Sometimes I provide snacks in the banquet menu. In this case, snack plates and cutlery are placed on the banquet table first, and then dessert plates and cutlery. Sweet food is served first, followed by soft drinks.

A tea or coffee table is organized from 17.00 to 19.00. The table is covered with colored tablecloths and colored napkins are placed. They serve small sandwiches, biscuits, muffins, cookies, sweets, fruits and berries, cakes. On the table you can put boxes of chocolates, cream and ice cream, lemon. It is recommended to serve juices and mineral water to the coffee table; for tea - omelettes.

The table is covered with a wide tablecloth hanging almost to the floor. Cold snacks, bread, various salads, confectionery, juices, mineral water, soft drinks are placed in the middle of the table. Glasses for drinks are placed in rows or triangles along the edges of the table, snack plates in piles. Knives and forks can be laid out in a pattern on the table. For each guest, two or three plates, two sets of knives and forks, one teaspoon are provided. Napkins are placed in several places. The table is decorated with flowers, which are placed in long vases. From such a table, the invitees themselves take a plate, cutlery and choose food. If the space and the allotted time allow, next to the large table, you can put several small ones for 4-5 people and cover them with a tablecloth of the same color as on the main table. Napkins and flowers in small vases are placed on small tables.

One of the most democratic types of banquets. Translated from French, "buffet" means "on a fork." Each of the guests moves freely around the hall, chooses drinks and dishes, using only a fork. Everyone can leave the banquet at any time convenient for him. Only appetizers that can be taken on a fork are offered. The tablecloth covering the table should go down from all sides so as not to reach the floor by 5-10 cm. It is desirable that the height of the table be slightly higher than usual, since people eat while standing behind it. In addition to the main one, you can put several additional tables on which napkins are placed. Near these tables you can eat and drink, as well as put used dishes. The table is served with glasses for soft drinks and juices, which are placed in rows or triangles. Snack and dessert plates are used, which are placed in piles along the edges of the table. Snack bars put in stacks of 10 pieces, desserts in 6 pieces. Nearby on a plate put napkins folded with a roller, 5 pieces per pile. To the right of the snack plates, several snack knives are placed with the blade to the plate. To the left of the plates, snack forks are placed according to the number of plates that are placed on the edge, with the concave side towards the plates. To the right of the dessert plates are several fruit knives, to the left - fruit forks.

Vases with fruits and flowers are placed on the table. Cold snacks are placed in the middle of the table. The edge of the table should be free from dishes and cutlery so that you can put a plate. Since guests eat standing up, all snacks are served in the form of small pieces that can be easily taken on a fork. After cold snacks, you can serve hot sausages or small cutlets. Dessert and coffee are served last. The buffet banquet menu should include from 12 to 16 cold appetizers, 2-3 hot appetizers, 1 dessert dish and coffee (or tea). Nearby is a table with trays for used dishes.

The invitee should remember that approaching the table with a stack of snack plates, you should take the top one, then take the snack fork and put it on your plate, holding it with your left thumb. After that, you can put a piece of bread on the edge of the plate and move to the right (or left) along the table, freeing up space at the stack of plates for another guest and choose a snack for yourself. You need to transfer the snack to your plate with the device that is on the dish with this snack, while not forgetting to put the device in place. It is not recommended to take a lot of snacks at once. It is better to start with fish and vegetables, and then put the used plate and utensils on the dirty dish tray, take a clean plate and utensils, and put meat snacks on them. Hot appetizers are served on trays by waiters, as is dessert, which is served 10-15 minutes after the hot appetizers. After the dessert is eaten, and the bowl with a spoon should be placed on a tray with used dishes, you can come up and take a glass of champagne. After champagne, they offer coffee poured into coffee cups, followed by cognac poured into brandy glasses. On this banquet-buffet ends.

Cutlery is held with fingers, not fists. Don't swing or point your knife at something to emphasize a point in a conversation.

Never chew with your mouth open, no matter how much you feel like adding your brilliant remark at the moment. And don't swallow too fast to start talking.

Do not flap the napkin to unroll it or wave it around. If necessary, apply the napkin to your lips gracefully.

Rapid swallowing of food is unhealthy and looks ugly from the outside. People who dine together should start and finish meals at the same time. If you see that you are lagging behind others, try to equalize the situation. If you're almost done with your main course while others are just starting, slow down. Nothing but food should be on the table. Bags and briefcases are placed on the floor. If you need any documents, keep them on your lap, not on the table.

If someone leaves the table, do not ask where he is going. Don't complain to your table mate about the quality of food and service.

Don't dip the bread into the plate. Pass dishes from left to right. Cut off a piece large enough to put in your mouth. Do not blow on liquid to cool it. Don't try to get something stuck in your teeth and don't try to "make faces" trying to reach it with your tongue. Do not leave lipstick marks on the glass.

When the bacon is crispy, you can eat it with your hands. Cutlery is used when the bacon is not crispy.

All berries can be eaten with a spoon, except when they are served with a sprig. In this case, it is better to take a twig and bite off one berry at a time. Spread caviar on toast with a knife and eat the toast with your hands. Poultry is eaten with a knife and fork. If oranges and tangerines are served whole, they should be peeled with a knife and eaten in slices. If they are served sliced ​​on a plate, use a fork.

Peaches should be cut in half with a knife and then quartered and eaten with a fork. Pineapple is eaten with a spoon when served in circles. And with a fork when it's cut into small pieces.

Shrimp cocktail should be eaten with a seafood fork. When dessert is served with both a fork and a spoon, the spoon is used for eating and the fork is used to place on top of the spoon. Cake and brownies only need a fork, while ice cream and pudding only need a spoon. Coffee signals the end of a formal dinner. Do not add excessive amounts of cream and sugar to coffee. Leave your habits at home. Don't stir too vigorously by hitting the spoon against the cup. Do not blow on coffee, no matter how hot it is. Let it cool down a bit. Do not leave the spoon in the cup, but put it on the saucer. Don't put the spoon in your mouth.

Continental and American cutlery styles. You need to consistently adhere to either one or the other. In the American style, the knife is used only for cutting. The fork is held in the left hand to hold the object to be cut. Then the knife is placed on the edge of the plate, and the fork is transferred to the right hand to put food in the mouth. When eating, the tines of the fork point upwards. The left hand is on the knees.

In the continental style, nothing is shifted. The knife remains in the right hand, and the fork in the left. After the food is cut, the knife is used to push it onto the fork.

Checklist

STAGES OF THE NEGOTIATION PROCESS AND THEIR FEATURES

Final checklist

A BRIEF GUIDE TO ORGANIZING AND HOLDING NEGOTIATIONS

The action of rejuvenating and restoring agentswill be especially strong- 5, 14, 23, 28 February.

IT IS STRONGLY UNDESIRABLE TO DO BOTOX, RESTYLINE, DYSPORT INJECTIONS - 8, 9, 10, 11, 12, 13, 15, 18, 21, 22, 23, 24, 26, 29 February.Such procedures on these days will not give the desired long-term effect and may lead to the appearance of neoplasms on the face, neck and severe pigmentation in the future.

Hair styling and straighteningwill be most effective - 1, 2, 3, 10, 11, 19, 20, 29 February.

perm it will be better to hold on if it is done - 1, 2, 3, 8, 9, 14, 15, 21, 22, 23, 29 February.

Hair coloring will be most stable if made -5, 17, 25 February.

Manicure and pedicure the best thing to do - 6, 7, 12, 13, 26, 27, 28 February.If a manicure or pedicure requires a mandatory cutting of all nails, then it is better to focus on the dates of nail cutting, which are indicated in the topic “Nail cutting”.

callus removal , healing foot baths are the most favorable - 4, 5, 10, 11, 17, 18, 21, 22, 23 February.

Depilation, depilation off the feet, especially effective - 10, 11, 19, 20 February.If within 3 years to remove hair from the legs on these days (the most effective days of each month), then as a result, the hair on the legs stops growing.

Categorically hair removal is prohibited off your feet - 14, 15, 16 February.However, if you want to have hairy legs, then hair removal is just what you need to do these days.

Buy a car the best thing - 16, 17, 18, 21, 22, 23 February. Categorically not recommended to buy a car - 1, 2 February.

Take things to the dry cleaners best and most efficient from 10 to 23 February.

Start of repair in an apartment or house is best to startfrom 10 to 23 February.

General monthly cleaning better spendfrom 10 to 23 February.

start a business, moving into a new office, opening a store, etc. - 22 February.

buy wallet to end up getting rich - 16 February.The wealth aspect develops over 3 years.

Set aside some money to attract financial improvement - 12 February.By tradition, you need to save money either under the tablecloth on the table, or in a box. But the deferred money cannot be taken during the year. They must accumulate throughout the year. And if you adhere to this rule, then in subsequent years, well-being will improve radically. After a year from the beginning of the ritual, the money can be taken out and used, and if you want, start saving it again.

Buy apartments , ground - 3, 4, 5, 6, 7, 9, 11, 12, 14, 15, 16, 20, 21, 22, 23, 24, 25, 26, 27 February.

Count money to improve your financial situation - 11 February.

DATEFOR POTENTIALLY GROWING RELATIONSHIPS INTO MARRIAGE : 9 February.

8, 9, 10 February - on the full moon, and in the days closest to the full moon, the deposition of fat in the body is more active. Arrange fasting days on vegetable juices or not too sweet fruits.

Most Suitable time for negotiations , conclusion of contracts, agreements, financial transactions in order to obtain the best financial opportunities - 22 February.

Operations prohibited to change breast forms, breast augmentation- 1-9, 11, 12, 16-22, 25-29 February.

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Knowing the rules of business cooperation can do a very good job: if the impression made on partners and clients is favorable, then the company's business will go uphill, as it is pleasant to deal with its representatives.

Today website will share useful tips from psychologist Elena Ber.

How to say hello

• When you enter a room, be the first to say hello.
• If there are other people in the office of the person you came to, limit yourself to a general bow and greeting. Then shake hands with the person who invited you.
• When greeting someone, do not limit yourself to a formal "Hello". Call the interlocutor by name.
• When meeting, when you are introduced or you introduce yourself, do not rush to shake hands. The person to whom you are introduced should do so first.
• At an official meeting, it is not customary to kiss the ladies' hand.
• If you are sitting, if possible, stand up when you greet.

How to shake hands

• If you approach a group of people and shake hands with one person, you need to shake hands with the rest.
• It is not customary to shake hands across a threshold, a table, or over the head of a person sitting between you.
• Do not shake hands with the interlocutor, keeping the other in your pocket.
• The leader is always the first to give a hand.
• Shaking hands with both hands is discouraged as it is meant to show a closer relationship with people.

How to meet

• If there are strangers around you, do not be shy: feel free to introduce yourself, do not wait to be introduced.
• When meeting at a business meeting (conference, reception), you should not immediately talk about your achievements - just indicate what you do and why you got to the meeting or event.
• The person to whom you introduce a stranger is mentioned first. The one you represent is the second.
• When someone is introduced to you, focus on remembering their name and use their name more often during the conversation.
• Forgetting the name of the interlocutor, try to soften the situation by correctly asking: “Sorry, I have become a little forgetful lately, could you remind me of your name?”

What should be a business card

• The business card should be designed in a strict, concise style.
• Those who often work with foreign partners should print business cards in the partner's language - this is especially welcome in Asian countries.
• If some information about you has changed, you need to order new business cards: in no case do not correct the data on old business cards, a card with blots and corrections is a sign of bad taste.
• It is considered good form for a business person to have business cards in two languages ​​- Russian and English.
• If you did not find a person in place, but want to show respect to him, bend the upper right corner of the business card you left.

How to end a meeting

• Leaving strangers, it is not necessary to personally say goodbye to everyone.
• If you leave a crowded reception before the rest of the guests, say goodbye only to the hosts of the meeting. Otherwise, your departure may serve as a signal to the party participants that it is time for everyone to go home.
• If the conversation is taking too long, invite the other person to meet new people, introduce them to each other, apologize, and bow out.
• Farewell should be short - for example, shaking hands, as in a meeting.
• End conversations politely with catchphrases such as "It was nice seeing you."
• If you need to leave the meeting early, wait for a pause in the conversation, stand up and say goodbye, expressing hope for a new meeting.

Language of the body

• When talking to people, you do not need to spread your legs wide, stoop and keep your hands in your pockets.
• The fig leaf pose (palms clasped in such a way that the hands form an inverted "V") indicates shyness and self-doubt.
• If you make fussy movements, sway from side to side, or touch your face or hair, you increase your own nervous tension and distract those around you.
• Excessive gesticulation during a conversation is not welcome. Gestures should be restrained - interlocutors may be confused by excessive expression.
• The distance between you and the interlocutor should be at least the distance of an outstretched arm.
• Do not sit cross-legged, especially in a chair. If it is deep, you can stretch your legs slightly.

How to negotiate

• Partners should be invited to negotiations at least two weeks in advance so that they can prepare.
• The venue of the negotiations is offered by the inviting party, but the invited party has the right to both accept and reject it.
• When there are many participants and they are unfamiliar, you can arrange cards with surnames on the table.
• The parties are located opposite each other in order of correspondence of positions.
• After the greeting, the participants should be introduced to each other. It is also necessary to designate their role and powers in the negotiations.
• If negotiations are conducted with a foreign delegation, it is necessary to agree in advance on the language of negotiations and provide technical means for interpreters.
• If a conversation is being recorded, guests should be informed about this.
• The optimal duration of the meeting is two hours. If negotiations drag on, a half-hour coffee break is necessary.

Reception of business partners

• The head of the delegation, corresponding in rank, must meet guests at the airport. He usually arrives accompanied by two or three people.
• If the guest arrives with his wife, then it is advisable for the host leader to come to the first meeting accompanied by his wife.
• The head of the host country is introduced first. Then he introduces the spouse, after that the employees (in descending order of positions).
• Think in advance how to seat guests in cars so that everything goes smoothly.
• If the head of the meeting party arrives driving a personal car, then the place of honor for the guest is next to him.
• When seeing guests to the hotel, part with them not on the street, but in the lobby.

mobile etiquette

• You need to call a mobile phone for business matters during business hours, on weekdays it is considered the time period from 09:00 to 21:00.
• Always turn off your phone during negotiations and a joint dinner.
• If you call someone and the answering machine turns on, do not hang up. Introduce yourself and ask for a call back at your convenience.
• If your call is not answered, call back no earlier than two hours later.
• It is impolite to wait for more than six rings - it is better to hang up after the fifth ring.
• The person who started it ends the conversation. If the connection is interrupted, the caller calls back.
• Dropping a call is considered impolite. You need to answer and ask to call back (or promise to call back) after a specific period of time.
• Do not give mobile phone numbers without the consent of their owners.