home Credit Included in utility costs. Utility bills: what does it include? Mandatory services

Included in utility costs. Utility bills: what does it include? Mandatory services

Utilities have become firmly established daily life of people. It is difficult to imagine even a day of life without the usual electricity, hot and cold tap water and heating in winter.

providing housing with water;
provision of electricity;
gas supply;
elevator maintenance (if the building has them)
heating provision.

Supplier individual species services are provided by various specialized organizations.

Typically, contracts with suppliers are concluded apartment building management companies.

However, certain services (for example, gas supply) are connected directly under an agreement between the homeowner and the service provider.

Who can provide public utilities citizens:

housing cooperatives;
specialized companies that can provide this type of service.

Utility providers sell them, and therefore for them there is a monthly fee. The rules for calculating services will be discussed below.

Rules for providing services to owners

These rules are developed on the basis of legislation in this area. defined for each service provided.

Each of the services is provided according to the contract, concluded between the one who provides the service and the one who receives it.

The service agreement is concluded for an indefinite period. It can be changed or terminated on the basis of the relevant legislative clauses of the Rules.

The contract must be agreed upon with regional control services.

The consumer can legally protest his rights if he does not agree with something in the text of the contract.

The mode under which services are provided must necessarily comply with legislative standards and be confirmed by technical documents.

For example:

For heating, sanitary standards must be such that they determine the temperature in the rooms established by the contract during the entire period for which the service is provided.
Electricity must be supplied according to standard around the clock. Wastewater must be removed continuously and efficiently and cold water must be supplied.
The pressure of the supplied gas must meet the standard parameters specified in the contract throughout the year.
The service provider is also obliged to ensure the safety of using elevators if they are installed in the house.
The organization responsible for waste disposal must ensure its complete removal, creating sanitary and epidemiological safety.

Possible deviations from the service regime established by the contract must be specified in the signed contract.

Calculation of utility tariffs

A tariff is the cost of a utility resource supplied to a home (for example, the price 1 m3 of gas or cost 1 kW/h electricity).

Tariffs for services are determined by the municipal service or regional committee, which calculates the cost of utility bills. The same service installs .

The standard is average resource consumption, corresponding to the degree of improvement of the apartment or house.

Tariffs are set based on the cost of supplying resources, i.e. depends on the costs borne by their supplier.

This includes costs for:

construction, uninterrupted operation of all utility networks;
fuel and raw materials;
purchase of electricity and heat;
wages for supplier employees.

Each region has its own utility tariffs. This depends on various factors:

duration of the cold period,
temperatures in cold weather,
remoteness from sources of electricity, fuel and gas.

Calculation of resource consumption volume

If an apartment or house has meters for water, gas and electricity, they are paid according to the meters.

If there are none, there are special standards for the supplied resource per person.

Heating is in a special place. According to the decree of June 1, 2013, the payment for the provision of heating is not divided into 2 periods. According to the new rules heating fees are distributed evenly throughout the year and without dividing the payment for its consumption for the needs of residential premises and for general house needs.

But the amount of payment and heating standards, as before, are determined based on the duration of the cold period in the region.

What is the payment procedure for the resources provided?

. Now this is not a problem and you can do this, for example, through:

bank, by personally visiting the utility payment window;
the bank, writing an application to deduct payment from income passing through the bank account;
terminal, for example, the terminal of Sberbank of Russia;
Internet.

Many banks provide the opportunity to pay for utilities via the Internet 24/7.

Recalculation of service fees

Recalculation of payments for consumed utility services is possible in the cases specified in the Regulations on the procedure for recalculation.

Recalculation is possible if man goes to long time and does not have water and gas meters. But such recalculation is done in cases where a person warns about leaving in advance.

Recalculation service There are no elevators or rent.

If the fact of the citizen’s return during the period indicated by him as the period of absence is established, the fee for services is charged in full.

Suspension and restriction of the supply of individual resources

Limiting a utility service is a reduction in the quantity supplied to the consumer.

Suspension of the service or its limitation does not mean that the contract is terminated.

Without notification, this situation is possible when:

an emergency or threat of an emergency has occurred,
in utility networks are carried out renovation work to avoid emergency situations or repair and restoration after an accident.

Services may also be suspended in case of unfounded debts to pay them.

If a citizen cannot pay for “utilities” for a good reason, he. In this case, services are only limited for the period of registration of the right to a subsidy.

Where to go if you are overcharged?

If you think that your tariffs are too high, you can check this by contacting the regional tariff control service or the housing and communal services department. You can also contact the prosecutor's office if the regulatory agencies did not help you.

Resources whose supply paid by meters, in the quantities they show, proof that you used the service in the quantities indicated. As a rule, there are no disputes here.

If there is no counter, controversial situations often arise. But payments can be recalculated if there is documentary evidence.

It is illegal, for example, to include the area of a loggia or balcony in the heating calculation.

Video: Innovations in charging for utility services

The video talks about the new rules for calculating payments for housing and communal services in 2017:

1. Payment for residential premises and utilities under social tenancy agreements, rental agreements, rental agreements for residential premises in a non-subsidized building of the housing stock of the city of Moscow, rental of specialized residential premises of the housing stock of the city of Moscow includes:

1) payment for the use of residential premises (rental fee);

2) payment for the maintenance and repair of residential premises, including fees for services and management work apartment building, maintenance and current repairs of common property in an apartment building;

3) payment for utilities.

2. Citizens living in residential premises under social tenancy agreements, rental agreements, rental agreements for residential premises in a non-subsidized building of the housing stock of the city of Moscow, rental of specialized residential premises of the housing stock of the city of Moscow, classified as unsuitable for habitation, do not pay for services for routine repairs of common property in an apartment building.

3. Payment for the use of residential premises (rental fee), maintenance and repair of residential premises and utilities from citizens living in residential premises under social tenancy agreements, rental agreements, rental agreements for residential premises in a non-subsidized building of the housing stock of the city of Moscow, rental of specialized residential premises premises of the housing stock of the city of Moscow, is charged from the moment of conclusion of the relevant agreement, unless otherwise provided federal legislation, laws and other legal acts of the city of Moscow.

4. If an agreement is not reached between citizens living in residential premises under social tenancy agreements, rental agreements, on the procedure for paying for residential premises and utilities, the share of payments of each citizen for residential premises and heating is determined in judicial procedure.

5. The amount of payment for the use of residential premises from the housing stock of the city of Moscow (rental fees) are established depending on the quality, improvement of the residential premises, location of the house, property and housing security of users (tenants) and the conditions for the provision of residential premises in accordance with the city housing programs.

6. The amount and procedure for payment by citizens living in specialized residential premises of the housing stock of the city of Moscow for the use of residential premises, premises for cultural, household and other purposes, furniture, bedding and other equipment are established by legal acts of the city of Moscow and the rental agreement for specialized residential premises .

7. Citizens recognized in in the prescribed manner low-income people who occupy residential premises under a social tenancy agreement are exempt from paying fees for the use of residential premises (rental fees).

Article 74. Payment for residential premises and utilities under an agreement for the free use of residential premises of the housing stock of the city of Moscow

1. Citizens living in residential premises under an agreement for the free use of residential premises of the housing stock of the city of Moscow are obliged to pay:

1) services for the maintenance and repair of residential premises, which includes fees for services and work on managing an apartment building, maintenance and routine repairs of common property in an apartment building;

2) utilities.

2. Citizens living in residential premises under an agreement for the free use of residential premises of the housing stock of the city of Moscow, which are classified as unsuitable for habitation, do not pay for services for routine repairs of common property in an apartment building.

3. Payment for the maintenance and repair of residential premises and utilities is collected from citizens living in residential premises under an agreement for the free use of residential premises of the housing stock of the city of Moscow from the moment of conclusion of this agreement, unless otherwise provided by federal legislation, laws and other legal acts of the city Moscow.

4. If an agreement is not reached between citizens living in residential premises under an agreement for the free use of residential premises of the housing stock of the city of Moscow, on the procedure for paying for residential premises and utilities, the share of payments of each citizen for residential premises and heating is determined in court.

Article 75. Expenses of owners of residential premises in an apartment building in the city of Moscow

1. Payment for residential premises and utilities for owners of residential premises in an apartment building includes:

1) payment for the maintenance and repair of residential premises, including payment for services and work on managing an apartment building, maintenance, current and major repairs of common property in an apartment building;

2) payment for utilities.

2. The owner of residential premises in an apartment building is obliged to bear the costs of maintaining and repairing the residential premises belonging to him, to participate in the costs of maintaining and routine repairs of common property in an apartment building in proportion to his share in the right of common ownership of this property, unless otherwise provided by federal legislation and the legislation of the city of Moscow.

3. The owner of residential premises is obliged to bear the costs of major repairs of common property in an apartment building in proportion to his share in the right of common ownership of this property in the manner and on the terms established at the general meeting of owners of premises in an apartment building, unless otherwise provided by federal legislation, laws and other legal acts of the city of Moscow.

4. Payment for the management, maintenance and current repairs of common property in an apartment building and heating services is charged to the owner of the residential premises from the moment ownership of the residential premises arises, unless otherwise established by the management agreement of the apartment building or other agreement.

5. In an apartment building where an association of owners has been created (homeowners' association, housing, housing-construction cooperative), the decision on the amount of payment for the maintenance and repair of residential premises is made by the management bodies of this association, unless otherwise specified in its charter.

6. In an apartment building where an association of owners has not been created, the amount of payment for the maintenance and repair of residential premises is determined at a general meeting of owners of premises in the apartment building, which is held in the manner established by federal legislation, taking into account proposals management organization and is established for a period of at least one year.

7. If the owners of premises in an apartment building have not made a decision on choosing a method of managing the house or if the decision made on choosing a method of managing this house has not been implemented, the amount of payment for the maintenance and repair of residential premises is established by the Moscow Government.

8. If the owners of premises in an apartment building have chosen a method for managing such a building, but there is no solution general meeting owners of premises to establish the amount of payment for the maintenance and repair of residential premises, the amount of payment is established by the Moscow Government.

9. Payment for the maintenance and repair of residential premises is established in an amount that ensures proper maintenance and repair of common property in an apartment building, unless otherwise provided by federal legislation, laws and other legal acts of the city of Moscow.

10. By decision of the general meeting of owners of premises in an apartment building, a fee for insurance of objects of common property of owners of premises in an apartment building may be established.

Article 76. Payment for utilities

1. Payment for utilities (electricity supply, gas supply, including supply of network natural or liquefied gas, gas in cylinders, hot and cold water supply, water disposal (sewage) and heat supply (heating), including the delivery and purchase of solid fuel in the presence of stove heating) is carried out by citizens living in residential premises belonging to the housing stock of any form of ownership, according to uniform rules, conditions, tariffs in force in the city of Moscow.

2. The amount of payment for utility services is determined based on the volume of consumed utility resources (meter readings) and tariffs for the corresponding types of services, and in the absence of metering devices - based on the standards for the consumption of utility services and tariffs for the corresponding types of services, unless otherwise provided by legal acts Russian Federation and legal acts of the city of Moscow.

Article 77. Peculiarities of charging for residential premises and utilities

1. Payment for residential premises and utilities is paid monthly before the tenth day of the month following the expiration of the month, unless a different period is established by the apartment building management agreement.

2. Payment for the use of residential premises (rental fee), payment for the maintenance and repair of residential premises in an apartment building, as well as heating fees are charged regardless of the fact of use of the residential premises.

3. The amount of payment for the use of residential premises, maintenance and repair of residential premises in an apartment building is established differentially depending on the improvement of the house, its location, and the volume of services provided.

4. Payment for the use of residential premises (rental fees) owned by the city of Moscow is sent to the budget of the city of Moscow.

5. Changes in fees for the maintenance and repair of residential premises provided under social tenancy agreements, rent, free use, fees for the use of residential premises (rental fees) and utility tariffs can be made no more than once a year simultaneously with the adoption of the city law Moscow on the budget of the city of Moscow for the next period, with the exception of cases provided for by federal legislation.

Article 78. Liability for failure to fulfill the obligation to pay for housing and utilities

1. If payment for residential premises and utilities is made in violation of the deadlines provided for by federal legislation, as well as if it is not paid in full, penalties will be charged in the amount of established amount in accordance with federal law.

2. If a citizen fails to fulfill his obligations to pay for housing and utilities for more than six months, he is subject to judicial eviction from the occupied residential premises with the provision of another residential premises that meets sanitary and technical rules and standards, other requirements of federal legislation and the legislation of the city of Moscow, according to the standards for the area in the hostel.

3. If the owner of the residential premises fails to fulfill his obligations to pay for the maintenance and repair of the residential premises and utilities, the debt is subject to collection in the manner established by federal legislation and in accordance with the management agreement for the apartment building or in court.

Article 79. Subsidies for payment of residential premises and utilities

1. Subsidies for the payment of residential premises and utilities are provided to citizens in the manner and under the conditions established by legal acts of the Russian Federation, laws and other legal acts of the city of Moscow.

2. Subsidies for the payment of residential premises and utilities are calculated based on the size of the standard standard area of living premises used to calculate subsidies for the payment of residential premises and utilities, the standard for the cost of housing and utilities and the standard for the maximum allowable share of citizens' expenses for paying for residential premises and utilities in total family income.

Article 80. Compensation for expenses for living quarters and utilities

1. Certain categories of citizens may be provided with compensation for expenses for paying for residential premises and utilities from the budget of the city of Moscow in the manner and under the conditions established by legal acts of the city of Moscow.

2. Compensation for expenses for living quarters and utilities are included in the total family income when calculating subsidies for paying for living quarters and utilities.

Chapter 1. (Articles 1-4)
- Article 1.
- Article 2.
- Article 3.
- Article 4.
Chapter 2. (Articles 5-7)
- Article 5.
- Article 6.
- Article 7.
Chapter 3. (Articles 8-24)
- Article 8.
- Article 9.
- Article 10.
- Article 11.
- Article 12.
- Article 13.
- Article 14.
- Article 15.
- Article 16.
- Article 17.
- Article 18.
- Article 19.
- Article 20.
- Article 21.
- Article 22.
- Article 23.
- Article 24.
Chapter 4. (Articles 25-27)
- Article 25.
- Article 25.1.
- Article 26.
- Article 27.
Chapter 5. (Articles 28-45)
- Article 28.
- Article 29.
- Article 30.
- Article 31.
- Article 32.
- Article 33.
- Article 34.
- Article 35.
- Article 36.
- Article 37.
- Article 38.
- Article 39.
- Article 40.
- Article 41.
- Article 42.
- Article 43.
- Article 44.
- Article 45.
Chapter 6. (Articles 46-71)
- Article 46.
- Article 47.
- Article 48.
- Article 49.
- Article 50.
- Article 51.
- Article 52.
- Article 53.

Utilities are represented by activities that provide citizens with comfortable living conditions. The list of provided utility services must be reflected in the agreement between residents and the housing and communal services, management company, HOA or other responsible body. However, not every person has such a copy of the house, so many people ask the quite logical question of what is the responsibility of the house manager and what exactly needs to be paid for.

With the flow recent years Some changes have been made to Russian legislation regarding the sphere utilities. According to government regulations, utility providers can be either entity, or individual entrepreneur. This person is responsible for acquiring the necessary resources, carrying out the agreed work, and the serviceability of all communication systems.

By latest changes the right to use public services has:

The owner of an apartment or other residential premises with his family;
Citizens who received living space from the cooperative;
Tenants of housing in an apartment building;
Tenants of apartment building premises.

Main points

First of all, it should be noted what is included in the list of provided utilities:

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Name of communication	Explanation
Cold water supply	24-hour supply from a central or intra-house network in quantity and quality appropriate for domestic needs. If there is no water supply system, there must be a water supply to the street water pump.
Hot water supply	24-hour supply through the central water supply network.
Sewage drainage	Disposal of domestic wastewater through the intra-house and central sewer system. Such systems are equipped most of existing premises of an apartment building.
Electricity supply	Uninterrupted round-the-clock supply of electricity in sufficient quantities
Gas supply	24-hour supply via the gas supply network. Supply using gas cylinders is acceptable.
Heating	Supply of heat energy through centralized networks, as well as heat supply systems with the support of proper temperature regime during the heating season.

Of course, utilities cannot include an item that does not actually apply to a specific home. For example, if there is no sewerage system or hot water supply, they should not be included in the payment and, accordingly, are not included in the agreement with the management company.

Obligations of management companies and housing and communal services

General household needs that are satisfied by management companies, housing and communal services and other relevant structures are also included in the cost of utilities. Every resident should know what exactly he is paying for and whether he is getting what he is paying for. General utilities include:

Additionally, there may be other clauses that are included in the contract individually. If you need to find out exactly what additional utilities these are and what else they include, you can contact the management company or housing and communal services. Often such a need arises from overly vigilant citizens or in cases of unscrupulous performance by governing bodies of their duties.

Current standards

The changes that affected the rules for the provision of utility services include not only the division of responsibilities into items, but also the procedure for calculating and paying for receipts. Not counting heating, payment is divided into a common house payment and individual payment for each apartment owner. Receipts also arrive separately.

Innovations also affected regulatory coefficients. This was done in order to encourage citizens to install individual meters in their apartments. The principle turned out to be very simple: for those who have the technical ability to install a meter, but did not do so, an increased standard was introduced for all types of public services. Further, for the same category of the population, the tariff increased every six months by ten percent to a limit of sixty percent. In other words, further refusal to install meters risks an overpayment of sixty percent just two years after such an innovation, which was approved back in 2013.

The only advantage of such a change is the fact that this percentage overpayment is aimed at saving energy and increasing the efficiency of existing systems.

Improper fulfillment of contract terms

If Management Company still demands payment in full from residents, taking into account all the corresponding increases in tariffs, but at the same time fulfills its obligations in bad faith or does not fulfill them at all, then the law provides for certain actions. For example, if garbage is not removed in a timely manner, the surrounding area is not cleaned, there are no lamps in the entrance and windows are broken, then this and other violations must be recorded in an appropriate act. It can be drawn up by any resident of a given building, together with two neighbors and the chairman of the homeowners’ association.

It is worth considering that the reference period for the provision of low-quality utility services will be the date when the act was signed. In case of identified violations and mass discontent of residents, it is necessary to prepare a collective complaint with specific claims. The complaint must contain the last names, first names, patronymics, residential addresses and signatures of each resident participating. Such a document is submitted to the management company or housing and communal services. The complaint should clearly indicate the date by which the tenants demand that the deficiencies be corrected. You must keep a copy of it for yourself.

Next, a similar letter is sent to the Housing and Communal Services Department settlement requesting that appropriate measures be taken and violators held accountable. This is done if the first complaint has no effect. Further, if the second option does not work, you should go to court.

Housing and communal services(Housing and communal services) are such services that are necessary to create a comfortable residence for the consumer; they ensure and maintain the proper condition of all settlements.

There are several types of residential premises:

the first is a private (residential) house, or its residential part;
the second is the apartment, or part of it;
the third - a room, or several rooms.

All of the listed types of residential areas make up the housing stock, which has several divisions, which depend on the form of ownership:

private life fund;
State Life Fund;
Municipal ZhF.

What is included in housing and communal services?

Housing and communal services are provided with the following list of services provided:

Water supply(cold) – a continuous supply of cold water to the trustee of an established and acceptable quality standard is ensured, in the required quantity and volume in a certain way (through a network that is connected or through a column).
Water supply(hot) – continuous supply to the trusted person is ensured hot water established and acceptable quality standard, in the required quantity and volume in a certain way (via a network that is connected).
Water disposal– through the network that is connected, domestic and industrial wastewater is discharged.
Electricity supply– ensures continuous supply to the trustee electrical energy established and acceptable quality standard, in the required quantity and volume in a certain way (via a network that is connected). Read about it.
Gas supply– a continuous supply of gas of established and acceptable quality standards to the trustee is ensured, in the required quantity and volume in a certain way (through a network that is connected); gas is also sold in cylinders for household use.
Heating– a continuous supply of warm energy is provided to the trustee, during the heating season (from autumn to spring), in accordance with certain standards, to ensure optimal air temperature in the residential area; solid fuel is also supplied in the case of stove heating.

New rules

The rules that were set by the government of the Russian Federation on May 6, 2011 define the following concepts:

the concept of “performer”;
the concept of “consumer”;
resource supply organization"
utility consumption standard;

Since July 1, 2012, there have been some changes in tariffs; they have increased for the following services:

payment for the use of cold water;
payment for the use of hot water;
payment for sewerage;
payment for heating use;
payment for the use of electrical energy;
payment for gas use.

From September 1, 2012, the following price increase occurred for payment of tariffs for housing and communal services.

Since January 2015, payments for repair work have become mandatory for all apartment owners. If payment is not made within the specified time frame, a penalty will therefore be charged.

The new rules define:

necessary respect for rights and obligations, which must be performed by the contractor and the consumer as a result of the consumption of utilities;
necessary control on the quality of services provided;
size is determined and tariffs for services rendered;
tariffs are recalculated for certain utilities during the absence of owners;
the tariffs for the provided utility services are recalculated inadequate quality;
the order is determined if it is necessary to suspend the provision of utility services.

Housing services

Housing and communal services consist of the following list of services:

payment for living space(can be: house, apartment or room);
payment for maintaining the residential area in proper condition, including also payment for certain services provided for work performed in a multi-storey building and management;
payment for repairs to residential areas, including payment for maintenance and scheduled repairs of the entire territory in a multi-storey building. Major repairs of the entire territory in a multi-storey building are carried out at the expense of the owner of the housing stock;
payment for utilities(water supply (cold and hot), sewerage, electricity supply, gas supply (this also includes the sale of gas in cylinders for domestic use) and heating (payment for solid fuel in the case of stove heating);
planned repairs;
payment for using the elevator;
payment for waste removal from multi-storey buildings(removal of solid and liquid waste).

On the provision of utility services for electricity supply

The supply of electricity to owners and their residential areas must be carried out in accordance with all the necessary parameters and standards established by the organization. It is necessary that this process be carried out around the clock and throughout the year.

Are major repairs included in utilities?

The owner of the apartment is obliged to pay for housing and communal services, as well as additional investments and payments for major renovation living space.

The receipt that arrives at the address indicates the total amount for housing and communal services, which the apartment owner is obliged to pay.

All tariffs for covering major repairs of a residential building are determined and certified in individual constituent entities of the Russian Federation.

There are several options for transferring finances for major home repairs:

First way- This is to transfer funds to a special account.
Second way- is to transfer money local organization, also on the bill.

When paying to a special account, you need to carry out a considerable number of operations yourself:

deal with the bank;
provide account insurance;
be fully responsible for finances;
search for companies that will provide estimate services and inspection of repair work;
calculate tariffs for the work provided.

When making payments to the accounts of state-owned companies, all these operations are handled by regional operators.

Tariffs for paying for services for major repairs differ for each region. On average, the bill comes out to about six rubles per square meter of area.

List of works to be performed:

Repair and restoration of the roof of the house.
Repair and strengthening of facades.
The elevator is undergoing repairs.
Restoration and renovation of the basement area.
Certain works with engineering system Houses.
Installation and maintenance of home meters.

Payment procedure for communal housing utilities

owner of private territory;
master non-residential premises, namely, shops, beauty salons, private firms and others;
owner of municipal property;
owner of government facilities.

Payments made by residents of the house are transferred to certain accounts of regional operators.

On this moment There are four options for paying for housing and communal services:

Cash payment at a bank, or through Russian Post;
Using an ATM or terminal;
Online payment is possible via the Internet or using an electronic wallet;
Using the reference and information portal of the city of Moscow.

Tariffs for housing and communal services– this is a certain cost, which is expressed in rubles to pay for resources.

Rates:

tariffs for heating use – ruble per 1 Gcal;
tariffs for water supply and sanitation – ruble per 1 cubic meter;
tariffs for the use of electricity – ruble per 1 kWh.

The size of tariffs for payment of housing and communal services depends on various factors:

Firstly, size matters total area residential area.
Secondly, the number of people who are officially registered in the residential area.
Third, monthly volume of utilities that were consumed.
Fourth, may be entitled to benefits for payment of housing and communal services.

As a result of changes and variations in all of these factors, tariffs for housing and communal services may change.

Major repairs are not paid for by the owner of a residential premises in two situations:

first option– if the house is in disrepair or unfit for habitation;
second option– if housing property is confiscated by order of a state or municipal executive body.

In case of failure to pay for necessary housing and communal services, the organization has grounds to sue the defaulter to collect the debt.

The final cost of housing and communal services depends on the size and area of the residential area owned by the owner. For example, if the entire area of a house or apartment is sixty square meters, then in this case the amount of monthly payments for the maintenance of the residential area will be equal to 480 rubles.

How to establish the fact of improper provision of CG?

In accordance with the established Rules, owners and owners of residential areas must be informed of problems, emergency situations that arise.

You can also submit a written complaint about the provision of housing and communal services of inadequate quality.

In this case, the organization must establish that the service was not fully provided or not provided at all. After confirming and establishing the fact of the provision of housing and communal services of inadequate quality, it is necessary to contact the organization with a mandatory requirement to change the amount of payment for the services provided.

Where to go if you are overcharged?

The seventeenth article of the Federal Law talks about the regulation and control of certain tariffs. This is the responsibility of the federal executive authority in a specific area.

In order to submit an application for inflated payments, first of all, you need to be one hundred percent sure of this fact; employees of the regional department who are competent in this matter can help in this process.

If in specified service the service was not provided properly, you must contact the prosecutor's office. If there is no help from this organization, you must go to court.

Housing and communal services is a set of services provided to maintain and maintain an apartment building in appropriate condition. Tariffs for services provided are determined by the area of living space and the number of officially registered people.

Payment for utilities is a mandatory part of living in a residential area and receiving housing and communal services.