Fix price email address on complaint. All Fix Price stores in Russia
I worked in the "best price" store at Moscow pr, Novoyasenevsky 1b, building 4, shop number 750, for only 10 days, and I suffered a lot. I am an honest girl, from a very good and decent family. It all started with the fact that I have the phone was always lying next to the cash register, but no one saw it, and I didn’t use it, it was lying because my mother was sick, God forbid that .... because of this, we had our first conflict with the manager. More precisely, she broke the bar. And she screamed in her own language, since I was Russian and did not understand anything. A little later, I had a slight plus at the checkout, for which the manager ordered me to write an explanatory note, to which I sat down at the table and began to follow the order, at that time she and the administrator started a scandal, they screamed, fought, the work computer flew, the admin. mouse, honestly I was very scared. I have worked in fixed price stores for many years and this is the first time for me. Further, on 12/1/2018, a delivery of 8 pallets with products came, I, a cashier, a girl who had an internship and a mobile loader, were forced to manually lift this product from the first to the second floor, since the freight elevator does not work. Everything would be fine, the three of us brought it all in, the administrator lit up supposedly working, but when I went into the manager’s office, he was lying on chairs, the manager was looking at the cameras, the minor daughter was sitting at the cash register, this is disrespectful to us. Further on December 2, 2018, I came to work exactly at 9:00, there were no higher ones as usual, the store opened at half past 10. We had a conflict with the manager, due to the fact that there were more than 4 people in the queue, honestly I don’t see which queue , and I do not pay attention, knowing that I can serve customers within 5 minutes. Further, they often considered me, at the checkout there is always plus 10.20 rubles, since it is inconvenient to work with these kopecks, and people like that leave a ruble, two, five at the checkout, they say change is not needed. Although the manager said not to remove this trifle, but to put it in the cashier, and then the day before she said to remove it so that it would not be visible. Well, I did that, because I put a lot of people in the pocket of my work jacket. Then I was accused of stealing, at the checkout a man tried 4 cans of energy drink, its cost is 25 rubles per can. As a result, the final amount is 100 rubles. The administrator comes up and begins to turn out his pockets and there is a trifle, he starts shouting they say a thief and took me to the office of the manager, they say there is a video proof that I am stealing, they showed it to me, supposedly I broke through not 4 cans but 2. And the cost of the energy drink is not 25r, but 50r . In general, I appropriated 100 rubles for myself. The store administrator reached into the pockets of the jeans and pulled out 250 rubles of my personal last money, and took it for themselves. And they forced me to write an explanatory note, to which I refused, packed my things and left. I ask you to take action to the administrator and manager of the store. Don't leave it like this... I'm not the only one....
Hello, a complaint about one of your stores in Novokuznetsk, Kosygina 69. Controller Bukarev Sergey Nikolaevich is rude, the display of goods is not correct, paper boxes on the stand are all around and in the middle you can’t see breaking boxes that fall and break when you want to take a box! I wrote a complaint in the complaint book, and I will continue to complain. Rudeness! Violation of the personal rights of a citizen! Contempt! Sergey Nikolaevich Bukarev, the controller filmed me on the phone, violating my rights, raised his voice, shouting at the whole store, although I paid for the box that fell by myself! when I was standing next to you! How can you hire an employee who does not respect visitors, is rude, allows himself to violate the constitutional rights of a citizen! Shop 4438, CEO Ltd. "Best Price" Kirsanov D.N. pay attention to the store and the employee Bukarev Sergey Nikolaevich, having such an employee, you can be left without buyers.Take Action
Good afternoon! From time to time I go to the Fixprice store located in the city of Kursk at Daineki Street 21/13. Recently appeared there new employee, cashier Tatarinova Tatyana, and this is a mistake of the management that hired her. Tatyana is always in some kind bad mood, rude, feeling as if in front of her a poor person once came here, I want to note that my wage per month is about 50,000 shaking rubles. I myself work in the customer service industry and I know what kind of friendly customer service is, which this cashier does not have. For such an attitude with clients, I fire an employee. nowadays the service should be good and pleasant because it is one of the factors that the customer will come back again! Please take action to this seller! Thank you!« fix price» - large commercial network, represented in Russia, mainly engaged in the retail sale of non-food products. management company is Best Price LLC, which has its head office in Moscow.
Distinctive feature network "Fix Price" is to use the format "shop fixed price", also called "single price shop". This format was first proposed in 1879 in the USA and very quickly spread to North America and Western Europe. At the beginning of its activity in FixPrice, the price was set at 30 rubles, for February 2016 - 50 rubles.
So low prices are obtained through own imports of the entire range of goods in large volumes (excluding intermediary companies) and low transaction costs.
The company has introduced a quality control system for the products supplied. Specifications with the required characteristics of the goods are attached to the supply contracts. Maximum control is ensured through the involvement of independent laboratories. To evaluate and compare products, regular tastings are held. In addition, the factories of manufacturers of goods are audited by internal or external experts. It includes input control of raw materials and technological processes, check administrative procedures, workers' hygiene and transportation conditions.
Story
The Best Price LLC company appeared relatively recently. It was founded by Artem Khachatryan and Sergey Lomakin in 2007. Prior to that, they were co-owners of the Kopeika network and sold it in order to bring it to retail market Russia is a completely new format of stores, which has long gained popularity in other countries. First trade point Fix Price opened in December 2007.
Network structure
At the beginning of 2016, the Fix Price network included 2075 stores in more than six hundred settlements Russian Federation. All stores are standardized, their area on average (with rare exceptions) ranges from 200 to 300 sq.m. They are located near residential areas and in crowded places.
