Can I return expired cosmetics? Cosmetics cannot be returned or exchanged
If in 2019 you wondered whether it is possible to return cosmetics back to the seller after purchase (to the store or to an individual) and get money - read the article and find out in which cases it is possible to return cosmetics and how to do it.
The relevance of the article was checked by our lawyers as of December 21, 2019.
Important!
Please pay attention to the following:
So, you have purchased, but now you want to donate cosmetics and there is a need to return it. Now you need to decide on the following.
The cosmetics you bought turned out to be of poor quality for a variety of reasons, for example:
- factory marriage of cosmetics (breakage as a result of factory marriage, poorly working goods);
- coating marriage - the paint burst or cracked, there was a scratch;
- individual parts and elements are faulty;
- defects of a different nature that do not allow the use of the goods to the extent necessary, etc.
The purchased cosmetics are in good condition, but you did not like them for any characteristics, For example:
- did not like the color of cosmetics, its shape or dimensions;
- not satisfied with its design or the design of individual elements;
- its size, color or equipment did not fit, etc.
Return of defective cosmetics
The following circumstances are of fundamental importance when returning cosmetics:
- is there a guarantee for cosmetics;
- if the warranty period is set, whether it has ended;
- whether a Lifetime is set for cosmetics;
- If a lifetime is set, whether it has expired.
Return of defective cosmetics within the warranty period
Important!
The type of defect and its significance in this case does not matter - you have the right to return cosmetics with any defects that have arisen through no fault of yours, if the warranty period has not yet expired.
The return period for cosmetics in this case is within the warranty period | .
Money back period
The refund period for cosmetics of inadequate quality, for which the warranty period has not expired - 10 days from the date of the claim | .
- general passport ();
Important!
if a warranty period is established for cosmetics, the seller (authorized person) is responsible for the defects of the cosmetics, unless he proves that they have arisen:
- after the transfer of cosmetics to the consumer;
- due to violation by the consumer of the rules for the use, storage or transportation of goods, actions of third parties or force majeure.
Thus, the circumstances of the occurrence of deficiencies proves the seller (authorized person) | .
In most cases, in order to return the cosmetics back to the seller (authorized person), only your verbal request is required. Many sellers are customer-oriented enough to check the obvious defective goods on the spot and immediately return your money.
If it doesn't, go to Step 2.
Algorithm of actions in the case when the seller (authorized person) does not agree to an indisputable refund
Step 3 | Cosmetics expertise
If, after checking the quality of the goods, the seller (authorized person) believes that the consumer is the cause of the defects in cosmetics, then he (the seller) is obliged to conduct an examination of the cosmetics. Detailed information about the examination can be found on our website.
- The term for the examination is 10 days from the date of presentation of the request.
- The examination is carried out at the expense of the seller (another authorized person).
- The consumer has the right to be present during the examination.
If the consumer does not agree with the conclusion of the examination, he has the right to challenge it in judicial order.
Important!
if, as a result of the examination of the goods, it is established that its defects have arisen due to circumstances for which the seller (authorized person) is not responsible, the consumer is obliged to reimburse him for the costs of the examination, as well as the costs associated with its implementation for the storage and transportation of the goods | .
Step 4 | Going to court
Step 6 | Receiving the money
Step 7 | Return of defective cosmetics
In case of refusal to fulfill the contract for the sale of cosmetics, the seller (authorized person) has the right to demand that you return the defective cosmetics if it was not provided earlier.
The cost of returning cosmetics is borne by the seller (authorized person) | .
Return of defective cosmetics after the warranty period has expired (including when the warranty has not been established), but within 2 years from the date of purchase
You can return cosmetics even if the warranty period has already expired or has not been established.
If you find any deficiencies, you have the right to:
Important!
The type of defect and its significance in this case does not matter - you have the right to return cosmetics with any defects that arose before the transfer of the goods to the consumer or for reasons that arose before that moment.
The period during which you can return the goods
The term for the return of cosmetics in this case is 2 years from the date of transfer | .
Money back period
The refund period for cosmetics of inadequate quality, for which the warranty period has expired (or if the warranty has not been established) - 10 days from the date of the claim | .
Who can claim
The demand for refusal to perform the contract and the return of the amount paid can be presented:
- seller– organizations, regardless of its organizational and legal form, as well as individual entrepreneur selling goods to consumers under a sales contract - clause 2 of Art. 18 POZPP;
- authorized organization or authorized individual entrepreneur- persons authorized by the manufacturer (seller) to accept and satisfy the requirements of consumers in relation to goods of inadequate quality - p. 2 tbsp. 18 POZPP.
In addition, you can return cosmetics of inadequate quality and demand a refund of the amount paid from:
Documents to bring with you when making a claim
- general passport ();
- contract for the sale of cosmetics (if any);
- sales or cashier's check, cashless payment check, other document certifying the fact and conditions of purchase.
Important!
You can return without a receipt. No cash register or sales receipt or any other document certifying the fact and conditions of the purchase of cosmetics in this case is not a basis for refusing to satisfy the request for a refund (you can return it without a receipt) | .
Who proves the circumstances of the occurrence of deficiencies
The burden of proof lies with the consumer, he himself must prove that the defects of the cosmetics arose before it was transferred to the consumer or for reasons that arose before that moment | and .
Algorithm of actions in the case when the seller (authorized person) agrees to an indisputable refund
Step 1 | negotiations with the seller (authorized person)
First of all, it is advisable to contact the store where you purchased the cosmetics or any other official representative with an explanation of the reason for the marriage and an offer to return the money.
Not very often, but it happens that the seller (authorized person) in this case agrees to return the money even after a verbal request.
Step 2 | Filing a claim (application) for cancellation of the sales contract and refund of the amount paid
Step 3 | Return of defective cosmetics
If you refuse to fulfill the contract for the sale of cosmetics, the seller (authorized person) has the right to demand that you return the defective cosmetics.
The cost of returning cosmetics is borne by the seller (authorized person) | .
Step 4 | Receiving money for low-quality cosmetics
When receiving money, the following should be considered:
The algorithm of actions in the case when the store does not agree to an indisputable refund
Step 1 | Filing a claim (application) for cancellation of the sales contract and refund of the amount paid
Step 2 | Checking the quality of cosmetics
seller (authorized person) entitled check the quality of cosmetics. Quality control is carried out according to the rules set out in, in which you will find more detailed information.
- The deadline for the quality control is 10 days from the date of the request.
- Quality control is carried out at the expense of the seller (other authorized person).
- The consumer has the right to participate in the quality control of cosmetics.
if the seller (authorized person) does not want to carry out a quality check, go to Step 3.
Step 3 | Cosmetics expertise
If the seller (authorized person) believes that the consumer is the cause of cosmetic defects, then the consumer is obliged to conduct an examination of the cosmetics in order to establish that the cosmetic defects arose before it was transferred to the consumer or for reasons that arose before that moment | .
Important!
If the examination establishes that the defects of cosmetics arose before its transfer to the consumer or for reasons that arose before that moment, the authorized person is obliged to return the money paid for the examination | .
Detailed information about the examination can be found on our website.
Step 4 | Going to court
If the seller (authorized person) did not satisfy your requirements in a pre-trial order, you must go to court. Appeal to the court requires legal qualifications, therefore, to conduct a case in court, we advise you to contact professionals.
Step 5 | Enforcement of a court decision
If the seller (authorized person) does not wish to voluntarily comply with the court decision, you have the right to:
- apply to the federal bailiff service Russian Federation which is entrusted with the functions of enforcement of judicial acts;
- send the executive document to the bank where the seller (authorized person) has an account.
Step 6 | Return of defective cosmetics
If you refuse to fulfill the contract for the sale of cosmetics, the seller (authorized person) has the right to demand that you return the defective cosmetics.
The cost of returning cosmetics is borne by the seller (authorized person) | .
Step 7 | Receiving the money
When receiving money out of court, the following should be considered:
In the event of a refund of the amount paid for cosmetics in court:
- the amount of the penalty is established in the court decision;
- the term and procedure for the return is regulated by the legislation on enforcement proceedings.
Return of cosmetics after 2 years from the date of purchase
You can return cosmetics after 2 years from the date of purchase, subject to the following conditions.
The period during which you can return the goods
Deadline for the return of cosmetics in this case | :
- during the service life established for cosmetics;
- within 10 years from the date of transfer of the goods - If the service life is not established.
Money back period
The refund period for cosmetics of inadequate quality after 2 years from the date of purchase - 10 days from the date of the claim | .
Who can claim
You can apply for a refund:
Documents to bring with you when making a claim
- general passport ();
- contract for the sale of cosmetics (if any);
- sales or cashier's check, cashless payment check, other document certifying the fact and conditions of purchase.
Important!
You can return without a receipt. The absence of a cash or sales receipt or other document certifying the fact and conditions of the purchase of cosmetics in this case is not a basis for refusing to satisfy the request for a refund (you can return it without a receipt) |
5/5 (2)
What is enshrined in legislation
It should be clearly understood that cosmetic products, the quality of which fully meets the requirements, based on the standards enshrined in Decree of the Government of the Russian Federation of 19.01.1998 No. 55 “On approval of the Sales Rules certain types goods, a list of durable goods that are not subject to the buyer's requirement to provide him free of charge for the period of repair or replacement of a similar product, and a list non-food items of good quality, not subject to return or exchange for a similar product of a different size, shape, size, style, color or configuration”, cannot be returned or exchanged within 14 days from the date of purchase.
Remember! Everything changes if significant shortcomings were identified in the purchased cosmetics, or the seller did not provide all the necessary and reliable information about the cosmetic.
Such a case will fall within the scope of Article 18 of the Law of the Russian Federation of 07.02.1992. No. 2300-I "On consumer protection".
Based on the norms of the above article, a citizen who has purchased a cosmetic product and found significant shortcomings in it has the right to demand from the seller:
- replace the purchased cosmetic product with another one produced under the same brand;
- replace the purchased cosmetic product with an equivalent one, but produced under a different brand. In this case, the exchange will be accompanied by an appropriate recalculation. If the cosmetic product received by exchange costs more, then the citizen must pay extra to the seller, and if it is cheaper, then the seller returns the difference to the citizen;
- reduce the cost of the purchased cosmetic product in proportion to the detected shortcomings;
- terminate the contract under which the cosmetic product was purchased and return the paid Money in full.
Attention! Our qualified lawyers will assist you free of charge and around the clock on any issues.
How to return quality cosmetics
Even in the case when a citizen has not violated the integrity of the packaging of a cosmetic product and has a financial document confirming the fact of purchasing cosmetic products, it will not be possible to return them to the seller.
talking plain language if the quality of the purchased cosmetic products meets all the requirements, but the purchased cosmetics simply did not suit the citizen for some reason, it cannot be returned or exchanged. The seller, on completely legal grounds, will refuse to carry out such a procedure.
Return of defective cosmetic product
If a citizen has purchased a cosmetic product, the quality of which does not meet the requirements, then the law will stand up to protect the interests of the citizen.
Please note! There are several cases when a cosmetic product can be returned:
- the expiration date of the cosmetic product at the time of its purchase has expired, and the citizen did not notice this;
- the actual shade of the cosmetic product (hair dye, varnish, mascara, lipstick, and so on) turned out to be different from the shade declared by the manufacturer on the package;
- the actual properties of the cosmetic product do not correspond to the properties declared by the manufacturer on the packaging. For example, on the packaging of the cream it was written that this cosmetic product has no smell. But after opening the package, it was found that the cosmetic has a pronounced unpleasant odor;
- when selling a cosmetic product, the seller hid from the citizen reliable information about the properties of the cosmetic product or did not provide reliable information in full. For example, information was hidden that a cosmetic product can cause an allergic reaction, as a result of which damage was caused to the health of a citizen;
- there is no marking on the packaging of the cosmetic product, which, in accordance with the norms of the Technical Regulations Customs Union"On the safety of perfumery and cosmetic products" (TR CU 009/2011), approved by the decision of the Commission of the Customs Union of 23.09.2011. No. 799 "On the adoption of the technical regulations of the Customs Union", must be applied to the packaging. In accordance with the above regulations, the packaging must contain information on the composition of the cosmetic product, manufacturer and country of origin, release date and expiration date. In addition, the packaging should contain information about the precautions that should be observed during the use of the cosmetic product. All information must be printed on the packaging in Russian;
- as a result of the independent expertise it was found that the composition of the cosmetic product included ingredients dangerous to the life and health of consumers.
Based on the norms enshrined in Article 18 of the Law of the Russian Federation of February 7, 1992 No. 2300-I"On Protection of Consumer Rights", a citizen who bought a cosmetic product, the quality of which does not meet established requirements has the right to demand from the seller:
- replace the cosmetic product that turned out to be of poor quality with exactly the same, the quality of which will meet the established standards;
- replace a defective cosmetic product with an equivalent with an appropriate recalculation;
- reduce the cost of a low-quality cosmetic product. Note that the cost reduction should be commensurate with the identified shortcomings;
- terminate the contract under which the defective cosmetic product was sold and return the money paid for the cosmetic product.
Get it back within 14 days
Important! Cosmetic products can only be returned in the following cases:
- the quality of the purchased products does not meet the requirements for the quality of this type of product;
- cosmetic products have led to a side effect (for example, caused a severe allergic reaction), the possibility of which was not declared by the manufacturer;
- Ingredients that differ from those declared by the manufacturer were identified in the composition of the cosmetic product. For example, the manufacturer stated that only natural components were included in the composition of the released cosmetic product, but later components of clearly artificial origin were found in the composition of the cosmetic product;
- The cosmetic product purchased by the citizen turned out to be counterfeit.
Attention! If, within 14 days from the date of purchase of the cosmetic product, a citizen has identified at least one of the above reasons for the return, then you can safely go to the store where the cosmetic product was purchased and demand a return or exchange.
How to return a cosmetic product if the receipt is lost
Based on the norm enshrined in part 5 of article 18 of the Law of the Russian Federation of 07.02.1992. 2300-I “On Protection of Consumer Rights”, the absence of a financial document confirming the fact of purchasing a cosmetic product by a citizen cannot in itself become a basis for refusing to carry out an exchange or return procedure.
But this does not mean at all that a citizen will be able to return a cosmetic product, the quality of which meets all the requirements.
A high-quality cosmetic product cannot be returned or exchanged even on the day of purchase. The rule on the possibility of returning goods of good quality within 14 days from the date of purchase does not apply to cosmetics.
If a citizen purchased a certain cosmetic product in a store and when he came home he decided that he did not like the smell of the cosmetic product, then it would be impossible to return the cosmetic product on this basis.
The same applies to cases when a citizen who has purchased a cosmetic is suddenly not satisfied with other characteristics, for example: volume, type of packaging.
ATTENTION! View the completed sample of the application for the restoration of the check:
Can I return cosmetics if the package is not opened?
If a citizen can prove that the quality of the cosmetic product contained inside the closed package does not meet the requirements for the quality of this product, then a return will be possible.
However, practice clearly shows that it is impossible to establish how the quality of a cosmetic product in a sealed package meets the requirements without violating the integrity of the package.
True, there is one exception here. It concerns the expiration date, information about which is applied to the packaging.
Note! However, if a citizen decides to refuse a cosmetic product for reasons that are not related to its quality, then it will be impossible to do this regardless of whether the package with the cosmetic product is opened or the integrity of the package is preserved. There are no exceptions to this rule.
Return of cosmetics to the online store
For citizens who have purchased cosmetics through the Internet information and telecommunications network, the return process will be much simpler.
Remember! In accordance with the norms of the current legislation of the Russian Federation, any product purchased through the Internet information and telecommunications network can be returned to the seller within 7 days from the date of receipt. It does not matter what reasons caused the return of the goods.
In the event that the seller did not notify the citizen about the procedure for returning the goods purchased through the Internet information and telecommunication network, the period for the return is increased to three months.
If the goods were purchased by a citizen via the Internet, then the only condition that must be met for the exchange is to preserve the presentation.
This rule applies to any purchases made through the Internet information and telecommunications network, including purchases of cosmetics.
Thus, a citizen who bought a cosmetic product via the Internet can return it within 7 days from the date of receipt without explaining the reasons.
ATTENTION! View the completed sample claim for the return of goods purchased in the online store:
Watch the video. Return of good quality goods:
Conditions for the return of cosmetics
Before going to the store and attempting to return a previously purchased cosmetic product, a citizen should carefully examine the packaging of the cosmetic product and consider whether there are legal grounds for issuing a return.
The law will protect the rights of a citizen, but only if the citizen himself does not violate the norms established by law. Therefore, if there are no legal grounds for returning a cosmetic product, it is better not to even try to return it.
But if there are legal grounds for issuing a return, you can safely go to the store and demand that legitimate requirements be met.
Important! Legal grounds for returning or exchanging a cosmetic product include:
- at the time of sale, the cosmetic product has expired, and the citizen did not know this, or the seller intentionally concealed information about the expired cosmetic product;
- the characteristics of the cosmetic product indicated on the packaging differ significantly from the actual characteristics. For example, one color of lipstick is indicated on the package, and the actual color has a significant difference;
- the parameters of the cosmetic product declared by the manufacturer differ from the actual parameters. For example, on the packaging of the cream it is stated that there is no smell, but in fact the cosmetic product has a pronounced unpleasant odor;
- the packaging does not contain comprehensive information about the ingredients that make up the cosmetic product, as well as recommendations for using the cosmetic product;
- the marking applied to the packaging of the cosmetic product does not meet the requirements established by the Technical Regulations of the Customs Union "On the safety of perfumery and cosmetic products" (TR TS 009/2011), approved by the decision of the Commission of the Customs Union dated 23.09.2011. No. 799 "On the adoption of the technical regulations of the Customs Union "On the safety of perfumery and cosmetic products". Among the most frequent violations there is a lack of information on the packaging in Russian about the expiration date of the cosmetic product, the composition of the cosmetic product, the manufacturer and place of production of the cosmetic product;
- lack of information about the passage of cosmetic research and certification.
The presence of any of the above violations gives the citizen the legal right to seek the return of a previously purchased cosmetic product from the seller.
Please note! If the seller does not want to bring the case to trial, he will have to satisfy one of the following legal requirements of the citizen:
- based on the shortcomings of the cosmetic product identified by the citizen, reduce the cost. The cost is reduced in proportion to the identified shortcomings;
- return to the citizen the funds paid by him for the purchase of the returned cosmetic product;
- exchange a cosmetic product that turned out to be of poor quality for exactly the same, only of the appropriate quality;
- exchange a low-quality cosmetic product for an equivalent one with a recalculation.
The chances of reaching a pre-trial settlement of the issue are quite high. This is especially true in cases where the cost of the returned cosmetic product is not very high.
How to start a return
Unfortunately, quite often sellers refuse to satisfy the legitimate demands of citizens for the return or exchange of cosmetics that turned out to be of poor quality. Failures are especially common when we are talking about expensive cosmetics, and negotiations on their return or exchange are conducted not with the management of the store, but with ordinary employees.
Employees will do everything to reduce the store's losses. After all, the losses will significantly affect their wages. Therefore, if a citizen was denied satisfaction of legal requirements for the return or exchange of cosmetic products of inadequate quality, you should not enter into a senseless dispute.
Remember! It is necessary to start acting in full accordance with the requirements of the current legislation of the Russian Federation:
- First of all, it is necessary to confirm the fact that a citizen purchased a low-quality cosmetic product in a particular store. You can use various financial documents, confirming the payment, as well as executed in accordance with the requirements of the current legislation of the Russian Federation, the testimony of eyewitnesses;
- think over and write a pre-trial claim. A correctly executed claim must contain information about the fact of a purchase with detailed characteristics of the purchased cosmetic product. About how the actions of the seller infringe on the legitimate rights and interests of a citizen. It should be as clear as possible to formulate the requirements that you expect from the store. It is necessary to refer to specific norms of the current legislation confirming the legitimacy of the requirements put forward. If an examination was carried out, the results of which confirm the fact that the quality of the purchased cosmetic does not meet the requirements, the results of the examination should be attached to the claim;
- the claim should be sent to the management of the store where the low-quality cosmetic product was purchased, by any available means.
Most often, especially when it comes to chain stores, a well-written claim is preferred to be satisfied. This is explained by the fact that bringing the case to trial can cause serious reputational costs for the entire network as a whole.
But if the claim filed by the citizen is drawn up illiterately, or the seller's representatives suspect fraud, the claims will be denied.
If the requirements set forth in the claim were not satisfied, the citizen should contact the territorial subdivision Federal Service on supervision in the field of consumer protection and human welfare, as well as start preparing a lawsuit.
Pre-trial claim to the seller
If, during oral negotiations with the store employees, the citizen failed to obtain the return of the defective cosmetic product, it is necessary to draw up and send a written claim to the store.
Important! The claim must include the following information:
- on the circumstances of the purchase by a citizen of a cosmetic product, including the date and time of purchase;
- about specific shortcomings of a cosmetic product discovered by a citizen;
- about the ways of resolving the situation that has arisen, offered by the citizen.
A sample pre-trial claim can be easily found on the Internet.
Please note! A well-formed pre-trial claim must include:
- information about the full legal name of the store where low-quality cosmetics were purchased. It is advisable to indicate the position and surname of the person to whom the claim is sent;
- information about the last name, first name and patronymic of the citizen filing the claim. Below are the addresses of registration and actual residence. Be sure to include a contact phone number;
- both of these items are written in the upper right corner.
- the name of the document is written in the center of the sheet: “Pre-trial claim”;
- then the main part of the claim is drawn up. Here, in as much detail as possible, and as briefly as possible, the circumstances under which the cosmetic product was purchased, and how it turned out that its quality did not meet the requirements, are stated;
- after that, it is necessary to clearly formulate the requirements that the citizen seeks to meet;
- a detailed list of materials attached to the claim.
The claim is drawn up in two copies, each of which is sealed with the citizen's handwritten signature indicating the transcript and date of signing. One copy of the claim is sent to the store, and the second remains in the hands of the citizen.
If, after the expiration of the period allotted by the current legislation of the Russian Federation for consideration of the claim on the merits and satisfaction of the requirements, the store does not satisfy the requirements put forward by the citizen, then in order to protect the legitimate rights and interests, you will need to apply to the courts.
The copy of the claim remaining with the citizen will serve as confirmation of compliance with the mandatory claim procedure.
ATTENTION! View the completed sample claim for the return of cosmetics:
Return of cosmetics - high-quality and low-quality goods If you have purchased a product that does not suit you for certain characteristics or qualities, you can return it back to the store. This right consumer is provided for by law, and is subject to mandatory implementation. However, do not forget that there is a certain list of goods, the exchange or return of which is prohibited. AT this list includes medicines and medicines, products for the development of newborns and gifts for them, perfumes, personal hygiene products and more. Many women and girls are concerned about the question of whether cosmetics can be returned. Return and exchange of cosmetics If the buyer has purchased cosmetics that do not suit him for some reason, then it cannot be returned back or exchanged for another product.
Can I return cosmetics to the store?
In such cases, the seller does not have the right to refer to the list of goods that are not subject to exchange and return. What do you need to return? So, are cosmetics returnable? In the event that you have purchased a quality cosmetic product that does not suit you for certain qualities, then a return is prohibited. If you become a buyer of low-quality cosmetic products, then the seller is obliged to return the money for it.
However, it is required to keep labels and labels, in addition, the presence of a sales receipt is desirable. If it is missing, then you can use the testimony of witnesses. In such matters, it is recommended to seek the help of a specialist.
He will be able to give an answer about how to behave with the seller, and what rights you have.
Is it possible to return cosmetics to the store and for what reasons?
Full protection requires the following conditions:
- At the time of purchase, it was not noticed that the period of use this product expired, the seller did not indicate this fact.
- The designation of the color on the packaging box, the shade of dyes, lipsticks, varnishes do not correspond to reality.
- The description in the instructions contradicts the actual signs, these may be statements about the absence of odors in a cosmetic product, but in fact the cream smells unpleasant.
- There is no complete information about the product with its possible contraindications, useful properties, rules of use indicating caution, resulting in harm to the health of the consumer.
- Incorrect product labeling, non-compliance with technical regulations.
Is it possible to return cosmetics to the store - what the buyer has the right to
In this case, the procedure is possible if the product has inadequate quality in the form of a manufacturing defect, or the buyer, during the consultation and selection of the necessary funds, received inaccurate information about its condition. In accordance with article 18 of the consumer protection law, the client has the right to:
- replacement with a similar product;
- exchange of goods for other cosmetic products, taking into account the recalculation of their cost;
- receiving a discount on defective goods;
- refund of money spent on the purchase.
Important! When consulting or selecting the necessary cosmetics, the seller is obliged to warn the buyer about the possible nuances of using the purchased product (for example, whether the cream matches age and skin type).
Cosmetics are returnable or not
Attention
Practical examples Proceedings in court Each dispute among the organizers of trade and their client base is special, individual, therefore arbitrage practice did not single out a single characteristic line. The Judicial Collegium, when they have to consider such applications, take into account the peculiarities of each clerical work. Practical examples so far prove to others that consumer rights have been violated, when citizens are trying to restore justice, they go through a network of bureaucratic procedures.
It is often found that legal illiteracy of people plays a big role on the side of sellers, which is what sellers use, pushing their customers expensive not quality goods, use various tricks. To protect the interests of a major trading network there is a staff of qualified specialists who effectively use a veiled legal language that is incomprehensible to the common man.
the beauty
When buying low-quality cosmetics, you can:
- Refund the purchase.
- Demand a discount for the purchased low-quality product.
- Change it to a similar product of the same brand.
- Replace with another brand with a refund (if the price is lower than the original one) or surcharge (in the opposite situation).
What needs to be done to return the goods to the store? Unfortunately, it is difficult to get back money spent on damaged or defective cosmetics. Simply approaching and returning it back, asking in words to give money or replace the goods, can only work out in the case of inexpensive means. And where it is a question of the large sums, sellers often refuse.
Can cosmetics be returned?
Can I legally return cosmetics to a store? The specified decision in its last chapter contains an exhaustive list of formal products in respect of which a return cannot be made. Cosmetics are noted here in point 3, along with medicines and hygiene products. It turns out that it is impossible to return it to the store if it does not fit in a number of qualities.
For such qualities are accepted:
- the size;
- conditional style;
- name/brand.
In particular, with cosmetics - this is color, smell, package content, volume, side properties, purpose. In article 41 of the described decree, one exception is made: a return to the store will be possible if the perfumery was originally of poor quality. In this case, the return restriction will not apply.
Can I return cosmetics to the store?
This is a wide range of products, which also include cosmetics and perfumes. Therefore, before making a purchase of a cosmetic product or decorative cosmetics, you need to carefully familiarize yourself with the product, consult with the seller, select the desired product according to all the characteristics and only after that buy, since it will not be possible to return it back in the future for no apparent reason
- In what case can cosmetics be returned to the store?
- How can I return goods from the category in question?
- In what cases is it impossible to return such products?
In what case can cosmetics be returned to the store? Cosmetics, decorative cosmetics and perfumery belong to the category of goods that cannot be exchanged or returned for no apparent objective reason.
Under what conditions is it possible to return decorative cosmetics
Can cosmetics be exchanged or returned? You should know that the seller will be able to take the perfume back only if it is overdue, or the packaging has been opened before. If the product is of good quality, then you cannot return it. The store will have full right refuse, guided by Article 41 of the said resolution.
Important
Often, buyers misinterpret the provisions of the disposition, believing that unopened packaging and the presence of a receipt can play an important role in this case. Therefore, be sure to remember that if such products are of fully appropriate quality, then a return will not be possible. Packaging and check in this case should not be taken into account.
Can I return cosmetics to the store if the package is not opened? Yes, if the buyer can prove that the cosmetics were originally of poor quality.
We return cosmetics to the store
It is also necessary to have time to return the goods on time until the warranty period expires. In addition, if the buyer was sold a defective product, the store will have to compensate him not only for its cost, but also pay for the examination services. The consumer also has every right to write a complaint against the manufacturer of this product to Rospotrebnadzor.
Please note: you can return cosmetics to the store only when the product turned out to be defective or expired. If you don’t like it or don’t like it, then the product cannot be returned or exchanged. When he can't As it was written earlier, the buyer will not be able to return cosmetics to the store, which simply did not suit him. Another thing is if the product turned out to be defective or if it has expired. Often there are situations in which it is simply impossible to return cosmetics to the store.
A set of decorative cosmetics The law always stands on the side of consumers, but to solve the problem - whether it is possible to return cosmetics to the store, the answer is unequivocal: a quality product cannot be returned. The ideal safety of items, confirming checks, will not help the buyer. But a number of legal norms, together with some nuances, provide an opportunity to return low-quality products.
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- 1 What can be referenced
- 2 How to start a refund
- 3 Practical examples
What you can refer to Before you go with claims to find out if you can legally return cosmetics to the store, you should pay attention to the packaging, read warranty periods, suddenly the products lay at home until they were finished. The law fully protects the interests of the buyer, if the manufacturers endowed him with a marriage.
