The seller sent the parcel from Aliexpress, but it froze at a certain stage of delivery! Common situation? I think most people who order goods on Aliexpress are very familiar with the situation when parcel delivery hangs in one status. In most cases, the parcel is stuck in the “Crossed the Chinese border” status.

Time passes, a week passes, then two, but the parcel remains rooted to the spot and never appears in Russia. The seller from Aliexpress swears and swears that he sent everything and asks to wait. The Russian Postal Support Service cannot say anything other than “the parcel has not yet arrived in Russia.” Buyer in panic: What to do? Where to look for the parcel? Who should I contact?

Here, real example frozen parcel tracking. Please note that after the parcel left China, it appeared in Russia only 24 days later. For three weeks there was absolutely no information about the movement of the parcel, and the tracking status showed “Crossed the border of China.” Where the parcel was all this time remains a big mystery, it seems (judging by the delivery time) that the parcel was traveling from China to Russia on foot!

There is no point in going deeper into the topic: why there are delays in parcel delivery. The fact itself is important! It is clear that you want to receive the parcel on time, but, unfortunately, the recipient cannot influence the speed and quality of the mail! Therefore, first of all, it is important to understand not the reasons for the delay, but what to do in a situation where the parcel hangs in one status for a long time.

What to do if the package is stuck

First of all, don't panic! Secondly, if the mail item is stuck somewhere between China and Russia (in the status “Crossed the border of China”), this may sound strange, but you don’t need to do anything at all! And even more so, there is no need to overwhelm the seller with letters from Aliexpress. The seller will not be able to answer anything intelligible other than “wait a little”, and all because he, like you, can only find out about the movement of the parcel by the tracking number.

Of course, the Chinese seller can call his Chinese post office. But what will they answer him there? They will answer that the parcel has already left the territory of China and that’s it. You, as the recipient of the mail, can also call our Russian postal hotline (the number is on the postal website). But what do you think they will answer? Right! They will answer that a parcel with such a tracking number has not yet arrived in Russia. You will spend a lot of time, you will write, call, and additional information you won't get any! Therefore, if the postal item is stuck somewhere in the air, between China and Russia, just have a little patience and wait!

How much can a parcel cost?

In the “Crossed the border of China” status, the parcel may remain for quite a long time and you may have to wait two or three weeks, or maybe more, until new information appears. And there is no need to pull either yourself or the Chinese seller, there is no need for this! Yes, I really want to receive the order on time, but what can I do if there is a delay. Malfunctions happen everywhere and postal services are no exception, and most importantly: neither the seller nor the buyer can in any way influence the speed of movement of the postal item.

It is important to remember that all purchases on Aliexpress are protected, and sufficient time is allocated for delivery of goods. long term, and if you do not receive your order within this period, the store will return your money in full. To get a refund, it is enough, not long before the transaction is closed, to open a dispute and demand a full refund!

And yet, it happens that the parcel hangs while already on the territory of Russia. Often, this is due to the fact that the post office simply forgets to enter information about the movement of the parcel into the database on time. A call to the mail hotline usually clears everything up; you just need to tell the operator the tracking number.

If the operator hotline does not reveal anything new about the location of the parcel, the recipient can apply to search for the postal item. The application is sent by email to the search department postal items. The application form can be downloaded from the Russian Post website. It should be noted that the search department of the Russian Post works quite quickly!

If your package is stuck somewhere, don’t think that everything is lost! Nothing is actually missing! Either the parcel will show up or Aliexpress will return the money.

Having ordered a product on Aliexpress and tired of waiting for it, the buyer begins to panic and wonders why parcels from Aliexpress take so long. There is no need to worry too much about this because there is certain deadlines, during which the goods reach the customer safely, but sometimes you need to wait longer than a month.

It is important to control the process, because otherwise you can miss the deadline for protecting the transaction, when the customer has the right to open a dispute and return the money in case of non-receipt of the goods.

If you are very interested in why an order from Aliexpress takes so long, it is important to understand the delivery times. The standard time for delivery of a parcel to the buyer is from 20 to 45 days.

This period increases when we're talking about about the delivery of goods in the period January-February, since this is associated with the celebration of the New Year (first Russian, then Chinese).

The delivery time for parcels depends on the delivery services used by stores in Chinese Internet platform. For example, if a merchant sent a parcel to the state by Chinese post, then the customer will receive the goods after 30-45 days. When using the services of Singapore or Hong Kong post, you can receive the ordered goods much faster - in 20-30 days.

We wrote about the approximate delivery times for each Aliexpress postal service in the article -.

If the customer does not want to wait the standard number of days during which the goods usually reach the addressee, then when placing an order it is better to choose large delivery logistics company, pay from $25 and not wonder why the package from Aliexpress takes so long. In this case, the buyer will be able to receive his goods in 7-20 days.

Sometimes goods from Aliexpress really come long time– over 2 months. This happens for various reasons, which you should know in order to, if necessary, open a dispute on the site and return the money paid for the product.

When a parcel from Aliexpress takes a long time, this is due to:

1. problems encountered at customs;
2. workload postal services;
3. inattention of employees of these services;
4. incorrectly specified recipient's address when the customer made a mistake in his address;
5. an incorrectly specified address upon dispatch, that is, the seller made a mistake when specifying the customer’s address.

The delivery time also depends on the type of transport by which the parcel was sent - sea, by rail, by airmail. There is also courier express delivery, thanks to which the customer can receive his goods much faster than if it were sent by high-speed airmail.

Parcel from our country China is coming approximately 2-3 weeks if delivery is carried out by China Post international mail, which services 90% of parcels from the Chinese Internet site.

How is goods delivered from Aliexpress?

To understand why a package from China takes a long time, you need to know all the stages - from sending the goods to passing through various services:

As a result, it turns out that goods from a Chinese online platform reach the final buyer in our country in an average of 30-45 days. But sometimes you still have to wait much longer.

What to do if the deadline for confirmation of receipt of goods is coming to an end

When an order is taking too long and it seems like it will never arrive, it is important to take the right actions. Be sure to keep an eye on the counter showing how much is left until the buyer protection period expires. As a rule, the period during which the buyer will receive his goods is indicated on the order page.

If there are 2 weeks left before the end of this period, it is better to write to the supplier and ask to extend this period. For this purpose, the site provides a special button, by clicking on which the customer will be able to extend the protection period for some time, but with the approval of the merchant.

Typically suppliers respond to such requests within 3 days. If the seller conducts honest transactions on a Chinese online platform, he will confirm the extension of the protection period and ask the buyer to be patient.

Sometimes the merchant does not respond to the buyer's requests or does not want to extend the time to protect the transaction. But at the same time he assures that the order has already been sent and is on its way to the addressee. You can't take the seller's word for it.

If the seller does this or does not respond at all, then 5-7 days before the end of the protection period if the parcel is not received, it is better to open a dispute and demand a refund of the paid funds.

In the event that the customer did not receive his goods and opened a dispute on time, the money will be returned to him 100%. After all, the seller receives money only after the customer has confirmed receipt of the parcel, or when the protection period has expired. You should also open a dispute when the tracking number sent by the supplier is not readable, or this number is deliberately false.

Now you know how long a parcel from Aliexpress can take and why it is sometimes delayed. The main thing is to monitor her movements on her personal page and, if necessary, open a dispute.

When is the best time to open a dispute if the package is still on the way? and the time on the counter is running out

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I've been testing this variety for the entire month of February. I'll tell you about everything in more detail:
1) Pet Naturals of Vermont, Daily Multivitamin, for Cats, 60 Tablets - Biggest disappointment. Don't take them. Just don’t take it, even if your cat is not picky. These are tablets (not very big) and they are hard! How do you explain to a cat that you need to put them in your mouth, close your mouth and chew them????? She tried to lick, but didn't stop at all. They smell like iron and fish! Simply terrible. I ground them into dust and dipped a piece of raw meat - that’s how she ate. My attempts to mix it somewhere else were unsuccessful. Moreover, she devoured soft fish from this manufacturer: for joints and a fur ball, she ate it with a bang!
2) Jarrow Formulas, JarroSil, Activated Silica, 2 oz (60 ml) is a frequent purchase of mine. I’m ready to sing odes to silicon! There is an effect, it is very noticeable: nails, skin, and hair! Moreover, my mother’s friend has asked me to buy it for the 2nd time - she says it is the best of all hyaluronic collagens and complexes. It’s hard to say about bones and joints, but the fact that the effect is obvious is YES!
3) Natural Factors, WomenSense, RxOmega-3, 120 Enteripure soft gelatin capsules - my friend and I took a jar each. I've been drinking it for a month - the impression is pleasant, it doesn't smell like fish. Since I don’t suffer from PMS, and I don’t suffer from pain either, I can’t evaluate it from the point of view of these ailments and women’s misfortunes. And yet, Natural Factors is still at the top of my list of the best omegas.
4) Dr. Tung's, Ionic toothbrush with replaceable head, 1 toothbrush, 1 replaceable head - I've wanted it for a long time. And here it is:
First impressions - yes, it cleans thoroughly, they become a little whiter.
Impressions after a month - the teeth became whiter, smoother and, as it were, cleaner.
My gums are not sensitive, so the bristles do not scratch anything for me - on the contrary, they are very soft. The paste foams better with this brush. As for tartar: miracles do not happen, where it is, it has become a little thinner and even seems lighter. But it definitely won’t disappear completely.
5) Mild By Nature, Very soft baby wet wipes, 100 wipes - while samples are available, I definitely recommend getting them! The napkins are good, even too good - they are huge! And not every dispenser is the right size!
6) Neocell, Collagen +C, Pomegranate Syrup, 16 fl oz (473 ml) - Repurchase. I drank with my mother a year ago: she for joints and bones, I for eternal youth) I supplement with hyaluronic acid. The impressions were more than positive. So it's time to repeat.
7) Bob's Red Mill, Pure Baking Soda, Gluten Free, 16 oz (453 g) - at the request of a friend. She drinks it (oh horror). The bag had holes, soda covered my entire package. Feels smaller to the touch than ours.
8) Irwin Naturals, Liquid Collagen, Skin Revitalization, Tropical Strawberry and Kiwi, 10 tubes of 10 ml each - a pretty powerful thing in the fight for youth. The only inconvenience is that this tube needs to be mixed in the morning with a huge (by my standards) amount of water. It's hard to drink a lot in the morning. But I like the composition)
9) Petitfee, eye patches with gold hydrogel, 60 pcs - ambiguous. It seems to lighten dark circles under the eyes, and seems to refresh the look. But it does not somehow affect the number of wrinkles and skin tone. Well, trimming a corner is a classic)

After sending the goods to Aliexpress, the seller gives the buyer a tracking number by which the movement of the parcel can be tracked. And from this moment on, inexperienced buyers begin the most nervous period of waiting for their purchase. During which many regularly panic. One of the most common causes of concern is when the tracking status of a package is not updated for a long time. And with any minor delays in updating parcel tracking statuses, many panic. They are afraid of losing money, worried that the package will not arrive, and that they may need to do something urgently.

Let's take a closer look at why there are delays in updating tracking statuses, and what delay periods are considered normal. And what to do if the parcel status is not updated for a long time.

Why is my parcel tracking status not updated for a long time?

1. Information about the parcel has not yet entered the database of postal services and track number tracking systems.

If you have received a tracking number, this does not mean that your parcel has already arrived at the post office. On average, it is believed that before it begins to be read. Because first the seller will reserve a tracking number, then the courier will pick up the parcel, and it will go courier service to the post office. Next, it takes time until the parcel data is entered into the tracking system. In this case, you don’t need to do anything, just wait two weeks until the parcel information starts to be read.

2. The parcel has started to be tracked, but has not been sent.

It happens that the first tracking status appears in the tracking systems and on the Aliexpress website, indicating that the post office has received information about the parcel. This means that the seller reserved a tracking number, but did not physically send the parcel. It even happens that at this stage everything stops.

3. Your track number is tracked only in China.

When ordering cheap goods, parcels may be sent to you by courier companies or whose Track numbers are, in fact, internal invoice numbers. And they are only tracked within China. After passing the border, your parcel will be assigned a new track number with which it will travel further. You, like tracking systems, will not be able to recognize it. And the latest tracking status will show that the parcel has been sent to the destination country. There will be no further updates to the tracking system. Therefore, all that remains is to patiently wait for the notification that the parcel has arrived at your post office.

4. The parcel is at the import stage.

Basically, the process of importing a parcel is the longest stage. On average it can last two weeks. But there are particularly slow sorting points with old equipment or high loads, where parcels are stuck for a month or even more.

You cannot influence the speed of crossing the border in any way. Since it is not known in which country it may be located. It may be marked as “Shipped”, but in fact it was placed in a container that is awaiting shipment, and then it may lie in a temporary storage warehouse, awaiting its turn for further processing. Therefore, you need to be patient and monitor the terms of buyer protection.

5. The parcel is stuck at customs.

There are situations when the latest status in tracking a parcel means that it has arrived at customs. And the movement does not go further. There may be several reasons for this. Firstly, the customs office may be overloaded and the employees physically do not have time to process incoming parcels quickly. Secondly, the parcel may get lost at customs. If more than 2-3 weeks have passed since the parcel arrived at customs, then you can call the desired department yourself and ask the employees to find out what’s wrong with it.

Please note that the speed of parcel delivery is a seasonal phenomenon. If you made an order during the holidays (especially during), during or after a sale, then due to workload or a large number of weekends, parcels will be sent slowly. Not only may the mail physically not work for some time, but also huge traffic jams will form.

We also cannot influence this fact in any way. You just need to take this into account and calmly wait for the parcel to wait its turn and move.

7. Delays in updating tracking databases of some postal services.

Some mails are famous for the fact that information in databases is updated with huge delays. And the parcel can go far ahead, and the data about it has not yet appeared in the database. Or the buyer has already received the parcel, but in tracking it has not even reached the point of export. For example, this is very typical for Estonian post. And the standard problem with China Post is that their server may be unavailable for a long period of time. Accordingly, status updates will not occur because of this.

8. Physical movements of the parcel.

At the very beginning of the parcel's journey, tracking statuses can be updated frequently. And it seems that your product moves from city to city, quickly passing through various stages. And then, at the next stage, it freezes for a week. And all because she is physically now sailing on a ship. And, sometimes, she needs to cover long distances by shipping. Naturally, this stage takes time and the next status will appear when it arrives at the next intermediate point.

9. The parcel was lost.

And the last, rather rare case, is when your package is lost in transit or stolen. Many buyers are afraid of this very reason, because they believe that the loss of a parcel means the loss of their money. And what do they need somehow. Actually this is not true.

What to do if the parcel status is not tracked for a long time?

N but in reality everything is simple! There are two options.

First- if there is no information about the tracking number, then in the first 10 days you just need to wait. And only then or.

Second - if information appears in the tracking statuses, then the parcel is considered to have been sent to you. And no matter what happens to it in the future, you will not be able to open a dispute until the delivery guarantee period has passed (blue alarm clock). Therefore, seeing that your track is being read, just watch that your package does not go to another recipient and wait patiently for it. Experienced buyers on Aliexpress advise extending the timer 5 days before the end of the buyer protection period if the parcel is delayed somewhere in your country. Or, a couple of days before the end of the protection period, open a dispute saying that a lot of time has passed, but the parcel is still on the way. This will allow you to get your money back for items not received. And it no longer matters where and for what reason the package got stuck.

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