Tsss rzhd reference railway numbers. Hotline for employees of JSC Russian Railways

Gennady Tikhonov

Articles written

JSC "Russian Railways" has been a monopoly in the field of railway transport and passenger traffic. Externally, Russian Railways is a successful and efficient company, but the level of service and quality of service today does not please the majority of passengers. Often, citizens are faced with various troubles, such as rudeness of cashiers, unreasonable increase in tariffs, exceeding the powers of conductors, lack of heating for electric trains or trains, etc.

Not every citizen of the Russian Federation knows what to do in this situation. An effective solution would be to write a complaint to the competent authorities or leave an oral message by phone hotline. Only by paying attention to your problem, you can achieve the protection of your constitutional rights and interests, uphold justice, and stop illegal actions against Russian Railways passengers. How and where to complain at any time can be found on our website.

Here, consultations of the best lawyers in this branch of law are available around the clock. Expert services are completely free and available to residents of all parts of the country, not just Moscow. Consultants can be contacted by phone or online. Remotely, lawyers will study your problem and promptly provide an effective algorithm of actions aimed at protecting the interests of the client.

Where to complain about Russian Railways

Faced with problems on the railway, it is always necessary to try to resolve the conflict within the Russian Railways company. There are several options for how you can contact the carrier's manual:

• write an application to the regional representative office of the company;
• complain to the central department of Russian Railways in Moscow;
• leave a request on the site transport company.

Citizens also have the right to write a complaint directly to the head of Russian Railways JSC Vladimir Yakunin. Going by email address v-yakunin.livejournal(dot)com, you can leave your comments, complaints, claims, wishes, etc.

It is worth noting that Yakunin in most cases does not respond to passengers' requests, arguing that the problems are too small and can be resolved at the local level. Therefore, it should be written to him in exceptional cases.

If the central department of Russian Railways in Moscow did not respond to complaints from citizens, it is necessary to contact the Moscow Interregional Transport Prosecutor's Office. You can contact MMTP representatives through the official website of the organization. On the fact of the application, the structure will conduct an audit and call the violators to account. If you have not just become a victim of rudeness and incompetence, but have received severe moral, physical or material harm, you should immediately dial the police phone number. Such problems are authorized to solve law enforcement agencies.

Russian Railways hotline and its benefits for passengers and conductors

Almost all citizens today have a mobile phone. This is sometimes quite enough to solve problems with Russian Railways. Today, the company has two hotlines for employees and passengers. They began to work since 2000 and have already proven their effectiveness, convenience and efficiency.

Often, citizens are faced with various troubles, such as rudeness of cashiers, unreasonable increase in tariffs, exceeding the powers of conductors, lack of heating for electric trains or trains, etc.

Here, consultations of the best lawyers in this branch of law are available around the clock. Expert services are completely free and available to residents of all parts of the country, not just Moscow. Consultants can be contacted by phone or online. Remotely, lawyers will study your problem and promptly provide an effective algorithm of actions aimed at protecting the interests of the client.

Where to complain about Russian Railways

Citizens also have the right to write a complaint directly to the head of Russian Railways JSC Vladimir Yakunin. By going to the email address v-yakunin.livejournal(dot)com, you can leave your comments, complaints, claims, wishes, etc.

It is worth noting that Yakunin in most cases does not respond to passengers' requests, arguing that the problems are too small and can be resolved at the local level. Therefore, it should be written to him in exceptional cases.

Russian Railways hotline and its benefits for passengers and conductors

Dissatisfied citizens can call the number-00-00. Here you will be answered by a robot that will provide all necessary information about ticket prices, train schedules, the ability to complain about poor quality of service, etc. It is quite easy to get through to the hotline, because the operator department consists of 2,400 people who serve up to 60 million requests from citizens a year. Operators have full access to the company's software and also provide passenger service online.

Free 24/7 support telephone lawyer:

(call is free)

There is also another number - -15-20. Employees of Russian Railways in Moscow and other regions of the country can call here. Experienced lawyers, psychologists and sociologists will answer you and help you resolve any conflict situation. This number was created in order to better understand the problems of the company's employees, provide them with a wide range of knowledge about their rights and obligations, and improve the quality of service on trains.

Free legal advice:

Complaints about Russian Railways

The Russian railway can hardly be called perfect. It is for this reason that passengers often face problems during the journey. In order to resolve conflict situations, they have to apply to the relevant authorities with complaints. However, most people who regularly use the services of Russian railways are still not aware of where they can turn if necessary.

On what grounds can complaints be filed?

• the wagons do not meet technical and sanitary standards.
• no long-distance trains working system heating.
• RZD employees are disrespectful to passengers.
• benefits are not provided for people who fit the category of socially vulnerable.
• unreasonably rising prices for passenger services, as well as increasing the cost of tickets.
• workers require additional payment for services provided on the way.

Be sure to write a complaint to the Russian Railways company if one of the train staff uses physical violence against the passenger or expresses rudeness towards him. Do not turn a blind eye to the theft by employees. In these situations, a complaint is mandatory.

In the event of such violations, the passenger must contact the appropriate authorities, for example, the court or the prosecutor's office. It also does not hurt to apply to the head of Russian Railways.

Features of filing a complaint

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

If you want to know how to solve your particular problem, please use the online consultant form on the right or call:

Free legal advice:

(St. Petersburg)

It's fast and free!

To resolve the conflict without the intervention of a third party, it is necessary to send complaints directly to the owners of Russian Railways. The passenger can use one of the following methods:

• He will have the opportunity to seek assistance from the regional office. It is also worth considering the option of visiting the main office of the state structure in the capital of Russia. So, a person has a chance to complain personally to company representatives. All claims must be made in writing.
• If the first option is not suitable, then the passenger who has encountered inappropriate treatment on the train must file a claim with the central department of the state structure. To do this, you need to make an appointment in advance. All phone numbers and address Email anyone can find out on the official website of Russian Railways (http://www.rzd.ru).
• You can submit a claim online through the official website. To do this, visit the "Public Reception" section. This is where electronic complaints are accepted.

The passenger has the right to choose any convenient option for filing a complaint letter.

Free legal advice:

Drafting a complaint to MMTP

MMTP (Moscow Interregional Transport Prosecutor's Office) will help resolve the conflict. The reason for applying to this body must be a serious violation. Therefore, before serving, the passenger should make sure that their arguments and accusations are true.

Appeal to the head of Russian Railways

Each passenger can write a claim to the head of Russian Railways. He accepts such letters on his page at v-yakunin.livejournal.com. It was created specifically to support conversations with employees and clients of the state structure who have encountered violations.

The head of the company undertakes to deal with the problem if he is given serious grounds and violations that other authorities are unable to deal with.

Contacting the company hotline

Another hotline number exists specifically for employees. They, too, from time to time face conflicts in their work area. Such calls help management to improve the functionality of Russian Railways and correct existing shortcomings that prevent employees from performing their duties efficiently.

You should not consider the hotline of the state structure as a method of resolving a controversial issue. It is more suitable for informing passengers and employees. Absolutely anyone can call one of the numbers listed above. These calls are completely free.

Free legal advice:

Experts in the field of jurisprudence strongly recommend that passengers, before using the services of the Russian railway, carefully read the rules and standards for such transportation. This will protect them from committing offenses that are punishable by large fines, and will also help to defend their own interests in a timely manner.

The attitude of Russian Railways to passengers

You will be interested

Didn't find an answer to your question? Find out how to solve exactly your problem - contact the online consultant form on the right or call:

(St. Petersburg)

It's fast and free!

Free legal advice:

Add a comment

Cancel

Recent Entries

Get a free legal consultation

Free legal advice

PravoGrajdan.ru © gg. Any use of materials is allowed only with an active hyperlink to the source.

The information on the site is provided for informational purposes only. Consult a lawyer before making any decision.

For what reasons can I file a complaint against the Russian Railways and where to file it

Russian Railways, complaint - these two words come from the lips of passengers who have used the services of Russian Railways. Why is this happening? After all, if we compare trips by rail during perestroika and today, then this moment a lot has changed in the company's service, and in better side. Modern world is rapidly changing, new technologies are emerging that make life easier for people. But if you look closely, it is as if time has stopped at Russian Railways. Passengers travel across the country in old cars, if it has a working air conditioner in summer and heating in winter, then we can assume that the trip was a success. To this we can add dirt, unpleasant odors and rude attitude of workers. Then you begin to understand why complaints about Russian Railways are a frequent occurrence.

Free legal advice:

Reasons for writing complaints about Russian Railways

When traveling by rail, a person often encounters unpleasant moments. In such cases, the passenger must write a complaint against the company so that all negative phenomena are corrected. People often say that to go against such big company- it's more expensive. Maybe they are right, but everyone knows the case when a small violation (the cost of bed linen was included in the ticket price) resulted in a colossal fine of 68 million rubles for the company. And this is from one complaint of a disgruntled passenger!

Violations that passengers often face:

• the wagons do not meet the technical and sanitary requirements;
• lack of heating systems in the carriages;
• unprofessional and rude attitude of Russian Railways employees to their duties and passengers;
• socially unprotected segments of the population do not have any benefits;
• the constant rise in travel prices;
• during the trip, they are often asked to pay extra for the services provided.

This list could be continued indefinitely.

Where can I file a complaint

Faced with offenses or with the banal rudeness of the conductor, the passenger must know where he can complain. At the moment, in the event of a conflict in railway transport, the passenger has full right complain to several places.

The complaint is written in free form, by hand. It is required to indicate to whom it is addressed, as well as from whom. Write down your address and contact phone number. This is necessary for clarifications, if necessary, and for a written response on the measures taken. The document contains a description of the problem and conflict. Everything is written clearly, concisely, using business style. For greater significance, you can make footnotes to the laws violated by the company. At the end of the completed application, the date and signature are put.

Free legal advice:

If it is possible to resolve the conflict situation within the company, then it makes sense to write an application addressed to the director of Russian Railways. The more competently a claim is drawn up, the greater the chance of it being considered by the company's management and receiving a response.

1. The complaint can be sent to the central Moscow office at the address: Moscow st. New Basmannaya, 2.
2. And also deliver personally: Moscow st. New Basmannaya, 4-6, building 16. Appointments are allowed by fax or by writing a registered letter:, Moscow, st. Masha Poryvaeva, 34.
3. You can also apply at any regional branch of Russian Railways. When visiting, you need to describe the essence conflict situation and demand a solution.
4. Submit a claim using the official website of Russian Railways. The portal has a line "Public Reception". Using this window, you can write and send a claim without leaving your apartment.

If the company did not respond to the application, then you can write a claim to the MMTP (Moscow Interregional Transport Prosecutor's Office). This authority is serious about considering applications from citizens, which means that checking the work of Russian Railways will be appropriate. All contact details of the organization are on its website.

MMTP requires the complainant to prove the fact of violation of the law.

Letter to the head of Russian Railways

The head of Russian Railways has his own website. It was created for direct communication of the head with the company's employees and passengers. A client of the company can write a complaint to this page, but no one guarantees that it will be considered.

Hotline call

Russian Railways have their own multi-channel free line. Her passenger number is 00-00. This line is served by 2,400 operators, so the passenger can easily get through and consult on a question of interest to him. Usually people specify the train departure time, planning their route, the cost of the trip, booking conditions, what services are provided during the trip. This number functions as an advisory resource. This means that if a passenger calls him with any claim, there is little chance of getting its proper consideration.

Free legal advice:

Call to the regional branch of Russian Railways

In some cases, the passenger needs to call the regional branch of Russian Railways. To do this, you need to make a call to the Unified Information and Service Service of Russian Railways, and the operator will connect the passenger to the required office or give his contact number.

Thus, the passenger can choose different options for submitting his claim. It remains only to choose how and where to contact the client of the company in connection with the poor quality of services and the rude attitude of Russian Railways employees.

How to file a complaint against Russian Railways on a hotline or official website

Russian Railways is a monopoly in Russia in terms of railway services. The company is rapidly developing, growing, improving, but despite this, it is still far from reaching the European level. Passengers still face numerous problems and conflicts during their journeys. Citizens fall into panic and indignation, not knowing what to do and where to write a complaint against Russian Railways.

It is rather difficult to understand this branch of legal relations on your own, so the necessary solution will be to seek help from an experienced lawyer. The specialist knows all the legislative norms and will help to reasonably file a claim against the carrier. There are many law firms in Russia that work with citizens on a paid basis. A more profitable alternative for Russians is to consult a lawyer on the Internet. Legal support online is characterized by various advantages and prospects. The expert will remotely answer any questions, study the circumstances of the case and offer effective method settlement of the conflict with Russian Railways.

You can ask for help directly from the train car at any time of the day. If necessary, users can leave electronic application or call an expert by phone.

Free legal advice:

Online lawyers save time, effort and money of citizens. Each consultation is conducted taking into account personal facts, and not according to a template. An individual approach guarantees a positive outcome of the dispute.

Grounds for complaining about Russian Railways

There is an opinion among the population that it is not worth contacting Russian Railways, therefore, faced with gross violation right, people don't always complain. Quite common are cases when Russians simply “turn a blind eye” to the rudeness or incompetence of guides. Experts in this branch of legal relations recommend not to be afraid and not to panic, but to contact a specialist in a timely manner, consult on the prospects for a dispute and write a complaint to higher authorities.

Not all Russians know the reasons why one can complain about the work of Russian Railways. According to the current Russian legislation, the grounds for filing a claim are:

• non-compliance of the wagon with sanitary or technical standards and norms;
• lack of a functioning heating system in long-distance trains;
• incompetence of Russian Railways employees;
• lack of benefits for socially vulnerable categories of the population;
• rising prices for tickets and services;
• requirements to pay extra for services during the journey.

It is important to note that in a situation where train passengers are faced with theft or physical violence, psychological trauma and moral damage, a complaint against Russian Railways employees is indispensable.

The victim is obliged to file a petition directly with law enforcement agencies, the prosecutor's office or the court. One should not be afraid of radical measures, because they will help to guarantee the rights and interests of Russians.

Free legal advice:

Today, cases are known when Russian Railways had to pay huge compensation for a minor violation of the order of service on a train. A resident of Novosibirsk, who was forced to pay for a set of bed linen in the car, the transport company paid more than 65 million rubles.

Features of filing a claim against Russian Railways from passengers in 2018

When faced with violations of the rule of law or the interests of passengers, citizens must know where to complain. Today, there are several options for the development of events in a conflict with Russian Railways. The most promising would be to file a complaint with:

• RUSSIAN RAILWAYS. Those citizens who advocate loyal methods of dealing with violators of law and order can file a complaint with the management of the transport company. Today it is possible to file a claim with the regional representative office of Russian Railways, the central office of the company located in Moscow, or on the official website. Each of the available options guarantees that the complaint will be considered and action will be taken. When visiting the Russian Railways office in person, you need to receive a document confirming that the application has been accepted.
• Moscow Interregional Transport Prosecutor's Office. This state structure must be contacted, having good reason and confirmation of violations. Also, the reason for filing a complaint with the MMTP is the lack of a decision after the submission of the document to the management of Russian Railways. The website of the Transport Prosecutor's Office has all the necessary contact information that allows you to contact specialists and clarify your situation. Upon the fact of the complaint, a check will be carried out and a strict decision will be made.

Also, some dissatisfied Russians can write a letter to the head of Russian Railways, Vladimir Yakunin.

However, it should be understood that the head of the transport company will personally deal with the issue only if the conflict has important grounds and the situation goes beyond the standard. In other cases, one may not wait for an answer from Yakunin, and delays on this issue play against the applicant.

It is best to choose the appropriate option after consulting with a lawyer. It is the expert who knows where it is better to apply in each case. If necessary, the lawyer himself will draw up the text of the complaint.

Free legal advice:

Hotline for passengers and employees of Russian Railways - prospects for remote support

There is another option available to Russians who are dissatisfied with the work of Russian Railways - the company's "hot line". Today, two telephone numbers are available to residents of the Russian Federation. The first one is used by passengers. It is important to note that the line works around the clock, but it is not always possible to achieve results. This number will be answered by a robot that will provide background information, but will not be able to help resolve a particular conflict. The dispute that has arisen will need to be resolved by personal appeal to higher authorities.

The second phone number is . It was created for complaints from Russian Railways employees, because they also quite often face problems and conflicts in the workplace. this line was created so that the management of Russian Railways was aware of the problems of employees, could improve working conditions, and help employees. Live people work at the indicated number - psychologists and lawyers who will acquaint conductors, controllers and cashiers with their rights, duties and responsibilities, provide moral support, help to survive stress, etc.

The Russian Railways hotline was created for convenience, but is not aimed at solving pressing problems. Today, 2,400 operators work here to process requests, online help passengers. Calls here are completely free and available to users of all telecom operators.

Train Moscow-Anapa / Kazansky railway station.

Free legal advice:

A ticket in a compartment is 10 thousand rubles. Not bad. And the rugs are DIRTY! The rest I will evaluate on my next trip.

the leadership of the Russian Railways of Russia, think about how you can ensure that elderly people with disabilities get on the train only MOSCOW AND PETER how people sit down and we, like monkeys, push in the ass to help climb into the car, the steps are uncomfortable somewhere under the car on the rails HORROR!

they are monopolists as they want and turn back as it is written

Free legal consultation by phone:

Free legal advice:

Russian Railways hotline

You won’t surprise anyone by issuing travel documents through the official website of the Russian Railways, it’s enough to register and enter Personal Area. However, if there is no Internet access at hand, then an urgent issue can be resolved with a single call to the Unified Information Center of Russian Railways.

Russian Railways hotline

The constant phone number of the Russian Railways hotline: 00 00. Calls from mobile and landline numbers throughout Russia are free. With the help of the Russian Railways support service, passengers usually resolve issues related to rail travel:

• Timetable passenger trains, trains, long-distance trains.
• Actual changes to the existing schedule.
• Long distance train route.
• In the absence of places, the selection of a travel option with transfers.

In addition, call center operators accept passenger complaints, as well as proposals for improving the quality of service for Russian Railways employees.

Free hotline of Russian Railways

The free hotline of the Russian Railways information and service center can be contacted around the clock. And you no longer need to waste personal time and go to the station to clarify information on train traffic, ticket availability and other issues. By dialing a single number, there is no need to wait in line for the possibility of solving the problem, but to quickly talk with a knowledgeable specialist.

Hotline for passengers

To resolve a specific issue, passengers can use different methods of communication:

Free legal advice:

Complaints are usually transmitted on the official website of the company or by a single number of the information and service center.

For participants in the RZD-Bonus program, there is their own feedback form on the rzd-bonus website. Attached to the appeal are pictures or screenshots, the size of which does not exceed 1 MB. Each application is reviewed by experts within 30 days. The response will be sent to the sender's e-mail address specified in the request.

• Hotline for ticket inquiries.

To resolve issues related to the purchase or return of tickets, passengers are invited to use the feedback form on the company's website or the hotline.

Hotline for employees

Employees of Russian Railways can resolve all emerging issues at a special phone number 15 20. Employees of all departments of Russian Railways can call.

Russian Railways employees can file a complaint by calling the Hotline number. The complaint usually contains facts of violation of labor rights.

What is the hotline for?

By dialing the Hotline number, passengers will learn:

Free legal advice:

• Possible delays in train traffic.
• Cost of baggage transportation
• Calculation of the return of travel documents.
• Availability of seats of different categories of convenience and their cost.
• Rules for traveling with children
• Rules for carrying baggage, hand luggage, pets.
• Rules for purchasing and returning tickets online.
• Changes in the cost of travel documents.
• Rules for trips to the CIS countries and abroad.
• Opening hours of ticket offices at railway stations of Russian Railways.
• The name of the services provided and their cost.

In what situations can specialists not help?

If a passenger needs to book tickets, then it is unlikely that it will be possible to do this through the Russian Railways Hotline. It is better to contact the station at the place of stay.

Russian Railways hotline statistics

The full-fledged work of the Russian Railways hotline is provided by operators. Every day they receive more than 150 thousand calls from residents of the country and more than 60 million calls a year.

Other contact methods

To communicate with Russian Railways employees, it is convenient to use other methods of communication:

The Russian Railways group in Kontakte was launched in 2006. There is also information about the cancellation or transfer of train traffic.

For active users of Odnoklassniki, a special group has been created to obtain the latest information about the company's activities and clarify issues of interest.

In the Russian Railways communities on Facebook and Twitter, passengers learn about the latest company news and ask questions that arise. Chat in the Telegram messenger application is used to communicate with other Russian Railways passengers and company employees.

Free legal advice:

By writing a letter to the address of the company, the client will be able to solve the problem with the purchase or return of electronic tickets.

Link on the official website.

The virtual reception, organized on the Russian Railways website, is not engaged in advising passengers on the availability of seats or the current schedule. The service helps to cope with more complex problems regarding passenger service and the services provided. Through the virtual reception, the client has the right to leave a complaint or gratitude to an individual employee or the company as a whole.

• Through mobile app users will find out the current train schedule and the availability of tickets on the specified date. Registered passengers buy tickets directly in the app.

When traveling by rail, problems are quite possible. Professional and prompt assistance can be obtained by calling the Russian Railways Hotline or using another convenient method.

• Registration

A request will be sent to the e-mail address you provided, follow the link to confirm your registration.

Free legal advice:

Password recovery instructions have been sent to the specified e-mail.

Complaints and reviews about Russian Railways

Good afternoon! We went from Kirov to Kazan on January 6 and from Kazan to Kirov on January 10, ticket prices are more expensive than in summer, and the service is getting worse and worse. Shame on you, comrades! Terrible carriages, smell and dirt in the reserved seat were traveling with a child. In the summer, the same thing happened twice, we went to Kazan and Moscow, for which we pay a lot of money. The train travels for 10 minutes, and stops at the stations for 20 minutes or more. Make email. Before Kazan at least once a week. You can write a lot, people in such cars are dangerous and unhealthy, after the war the cars and service were better.

Kiev direction: 1. Why do most of the old electric trains go to distant points (from 100 to 200 km from Moscow), where people suffer 2-4 hours a day? When to the points of the Moscow region 15m-1h mostly new ones go. Why the reduction of trains from 11 to 9 wagons? And 22.48 Kaluga 1 is generally terrible, sucks, and 6 cars in total. Toilets - do not go

The carriages of the Dubna-Moscow express were not at all comfortable! The seats are hard, the backs do not recline, there are no tables. The seats between the rows are narrower than in the train. The toilets are dirty from the terminus. For what, tell me, the payment remained the same? We went on January 6 by express train from the Bolshaya Volga, departing on 13.04. 8 car is full. I cried a lot Small child. I asked for an empty 9 car. She explained that from the shift - at least a couple of hours of sleep. The conductor stood up literally with her chest blocked the passage to the car. (and 10.

Free legal advice:

Tonight, on the train: Nizhnevartovsk - Tyumen - Volgograd No. 105 e dated 01/04/2018, the train guard beat my husband: handcuffed him and drove him into a corner, without any explanation! On the eve, the husband drank, he did not rowdy on the train. They approached him, tied him up as a “malicious offender” (a calm person in and of himself) and beat him. Moreover, he had previously worked in the field of train security and was very surprised by such behavior of security officers. We intend to apply, at least to the leadership of the Russian Railways (tp).

Hello. I live in the Primorsky Territory and periodically use the services of Russian Railways (since 2001) - I travel from Vladivostok to Dalnerechensk, Lesozavodsk and back. You have to buy a ticket at least 2-3 days before departure. It is almost impossible to buy a ticket later. I buy a seat. There is no need to talk about holidays and vacations: not only can you not get tickets, but also their cost increases significantly. Is it really impossible to let more wagons? Here is the density.

Good afternoon! My name is Julia! For the third day in a row (11/17/2017, 11/20/2017 and 11/22/2017) almost every hour I call the hotline, telephone for information, tel.: to consult about the transport of animals on long-distance trains. The operator answers, switching to another consulting department, where within 10 minutes. The operator to whom they switch does not answer (does not pick up the phone). Question: why do you need a phone for inquiries and switch to the next one.

Hello! For some unknown reason, the high-speed electric train "Sputnik" of the Kazan direction at the station. Ramenskoye is served all the time exactly at the minute of departure, due to which a flea market is formed and the departure is delayed, for this reason the electric train arrives at the terminal station late, because of which people begin to rush and push!

I was traveling with my mother from Moscow on October 11, 2017, I bought a ticket for the Moscow-Barnaul train, the train number, from Moscow to Omsk everything was fine, we drove normally, calmly. Further, as we arrived at Omsk, through a place not far from us, some kind of “Lokhushka” sat down from Omsk, she was going to Slavgorod like us, we were lying with my mother talking about our personal things, “secret”, “she” means that she allegedly heard obscene my vocabulary, she let's be so indignant that they say you are not cultured people, which I say from.

I was on the train 604 Solikamsk-Yekaterinburg on November 5th. The conductor from the 5th Vogon was very rude, shouted at the whole Vogon, was dissatisfied with everything. In the first compartment, there were bags of linen and blankets on the upper shelves, at the request to make room for the bag, she muttered something and left, she had to leave the bag on the floor in the aisle. I travel by train very often, this is the first time I have encountered such an attitude. Such rude behavior should be punished.

Today, on the holiday National Unity Day 04.11.17, This cashier at the Testovskaya railway station (towards the region) did not even deign to go to the window and help buy a ticket (she sat and said something under her breath). It's a pity that people in such places do not help passengers ((((

Hello. I ask you to pay attention to the illegal collection of money in the toilet of the Tsarskoye Selo station in Pushkin. On October 10, 2017, when visiting this institution, they demanded payment from me - 30 rubles. Arguments in favor of preferential categories of citizens - I am a pensioner, a disabled person of IIIgr. - had no effect. Motivation - lack of a railway ticket. It was useless to argue, and there was no time. I had to pay. I was not given a receipt for payment. By the way, the sanitary condition of this PAID “institution” leaves much to be desired. Please take action. Sincerely, Olga Selyutskaya.

Please consider the complaint against the cashier of the Russian Railways settlement of Chelyuskinsky Polishchuk L.V. 03.10.2017 at 7-50 I bought a ticket to Moscow and paid for it in ten and five ruble coins, to which she told me "it's that you poured little things for me, every day here they go with this little thing ”then she started yelling that I was detaining everyone. This is not the first time she clings and is rude to people at the workplace. Please take action.

Good afternoon! For a long time I have noticed long queues at the box office to buy train tickets, especially at rush hour! And then I ran into a fact, namely at the box office there was a break for lunch, a whole hour! I had to sit on the platform with three children, waiting for an hour! And I was not alone! It was a day off, namely it was the day of the city, and a lot of people gathered! The schedule always hung in the window, but when you leave in the morning, you just don’t pay attention to it! The village is large, according to official data there.

I ask you to take action and deprive the cashier of the Russian railway station in Fryazino by 100 times. Today, on September 26, when she asked for help at the train schedule and received a ticket, she gave incorrect information and then punched the ticket. After the ticket was asked on the train, it turned out to be invalid. But the cashier-controller even refused to listen and demanded that I either get off the train or pay double, but despite the fact that during the conversation I said that I needed to get on the Aleksandrovskaya branch, he punched the ticket in full, although he knew that there would be a station on this branch Mytishchi. Please take action.

Chkalovsky station in the direction of the region. The second time I already missed the train, because the terminal for paying by card does not work. There is only one cashier, there is a queue of 5 people. The payment machine, which is located near the cash register, also does not accept cards. We have to run to the other side, but there are even more queues.

I work until 22:00. Now you have to wait for the train to Podolsk 1 hour 15 minutes to a place of 40 minutes in the previous schedule. Riding in an empty train departing is creepy. Why not change the departure time an hour earlier. By the way, at that time the train used to be full. Maybe change the schedule for people? You have to get up at 6 in the morning for work. 4 hours for rest is not enough.

Yaroslavl direction. Travel from the station Malenkovskaya to the station. Losinoostrovskaya. Bought a ticket. Because of the musicians-beggars wandering around the car, I did not hear the announcement of my station and drove on. Got out on the next one (Moose), but could not get on the platform of the opposite direction to return. Not only is the transition only behind the turnstiles, that is, you need to leave the station and again buy a ticket to enter. Also, an exit ticket is more than 200 rubles. The worker girl was not imbued with the situation and refused to let her out.

Train 234 Adler-Yekaterinburg. Departed on 09/12/2017. And arrived on 09/15/2017. In the carriage we were accompanied by the conductor Iskortseva Irina, a young energetic girl. It shouldn't be like that - one on the legs for 3 days. Naturally, she became ill upon arrival. Respect and respect for her, she adequately fulfilled her duties. Management should take care of their employees. Do not leave conductors alone in a shift!

In the city of Novouralsk, fishukova s. B (cashier). The fact is that this woman repeatedly sold tickets not to the station that the buyer said. As a result, problems arose along the way. Yes, I know it was necessary to check the ticket, but the train was less than 5 minutes away. Another woman very incorrectly communicates with customers and for appearance she doesn't follow. How would a person work in the service sector and appearance should be monitored. Please take action against this employee.

I understand that nothing will change from my complaint, but still I want to speak out. This morning, after spending the whole night on the train, I needed to purchase a ticket at the Rzhevskaya station in order to continue my journey home. However, at the box office they refused to sell me a ticket, although everything was fine before me, the second cashier (or third, fourth, I don’t know how many people this gang has) stood in front of me and literally yelled at me to get out of line and go to the machine, which people can buy tickets at the box office.

Latest updates

Internet - dating - fraud

(2 hours 40 minutes ago)

Deception of the buyer when buying a product

(2 hours 46 minutes ago)

(3 hours 8 minutes ago)

They just take money and nothing can be done about it.

Faced with inappropriate behavior of company employees or poor-quality services, you should first of all think about writing a complaint to the management of Russian Railways. You can start both from the regional branch and from the central office.

A well-written complaint can give real results up to compensation for what has been caused.

Grounds for Complaint

In most cases, complaints about the work of Russian Railways arise for the following reasons:

• inappropriate quality of services(non-functioning wagon infrastructure: for example, heating or toilets);
• violation of sanitary or technical standards;
• or incompetence of company employees;
• sale of tickets without in cases where they are provided, or the imposition of additional services (, underwear, etc.);
• sharp and unreasonable rise in prices;
• unsatisfactory condition of the platforms and railway platforms.

There may also be other circumstances that need to be considered on a case-by-case basis.

If the client has suffered significant material damage or harm to health, the complaint will have to be written to the prosecutor's office, followed by filing an application with the court.

In order to file a complaint with the prosecutor's office and the subsequent trial, it is necessary to have evidence of a violation. Otherwise, grounds for verification may not arise.

Russian Railways hotline

For solutions urgent matters There is a round-the-clock telephone hotline of Russian Railways.

Calls to the number 8-800-775-00-00 are free of charge both from mobile and landline phones throughout Russia.

By contacting the hotline, the caller gets to the answering machine, which provides information on the most frequently asked questions and, if necessary, redirects to the operator.

What services are provided by the call center hotline?

Specialists of a single help desk will be able to advise on the following issues:

• schedule changes, time of arrival and departure of long-distance and suburban trains;
• train routes;
• availability and selection of alternative routes with transfers in case of their absence;
• ticket prices and conditions of tickets of various categories;
• rules for the passage of passengers, baggage and hand luggage, transportation of pets;
• ticket office hours at train stations and railway stations.

On the hotline, you can also leave your suggestions for improving the quality of service and comments about the work of the company.

Detailed answers to all questions of interest can also be obtained in the company's communities in social networks(VKontakte, Facebook, Twitter, Odnoklassniki, Instagram). In addition, Russian Railways has a mobile application where you can check the train schedule, find out prices and purchase.

There are a number of issues that the call center specialists cannot help with. These include:

• ticket booking;
• information about railway communication with the republic;
• claims for property damage or harm to health;
• complaints requiring a written response or conducting proceedings.

If a we are talking about the last point, the most convenient alternative to calling the hotline may be to contact the "virtual reception" on the official website of Russian Railways.

Where can I file a complaint against RZD?

There are three ways to submit a complaint:

• personally bring to the regional representative office or the central office of Russian Railways(you must have a second copy with you, on which a mark will be put on its acceptance);
• send by registered mail with notification(in this case, the documents confirming the receipt of the complaint will be a receipt for payment of the shipment and a notification);
• through the official website of Russian Railways using the "virtual reception" service (confirmation of the appeal will be a letter sent by e-mail).

All three methods are equally effective, and the choice can be safely made based on convenience.

Schedule of personal reception of the head of the company and its structural divisions can also be found on the "virtual reception" page.

In some cases, a personal appeal helps to quickly resolve the problems that have arisen.

"Virtual Reception" on the official website of Russian Railways

For a complaint filed via the Internet, the same rules apply as for an official document drawn up on a piece of paper.

The complaint must indicate the last name, first name and patronymic of the applicant, as well as contact details for receiving feedback. The complaint form can be downloaded from .

Applications without these details will not be considered. This also applies to incorrectly drafted complaints, in which there are obscene expressions, excessive emotional coloring in the description of what happened, or other deviations from the formal style. If necessary, you can attach a file with additional information to the appeal.

Other authorities

If the problem could not be solved at the level of the management of Russian Railways, it makes sense to contact transport prosecutor's office(MMTP).

An appeal to the MMTP can be drawn up in free form, but certified copies of documents confirming the violation that has occurred must be attached to it without fail.

If the grounds are considered sufficient, an inspection will be initiated upon the fact of the appeal.

Russian Railways is rightfully considered a monopoly in the field of services related to railway maintenance. The company is constantly developing, modernizing and improving, but the level of service is still far from perfect. Passengers continue to constantly face rudeness and become participants in conflict situations that arise during travel. In most cases, people start to panic, because they simply do not know what to do in a similar situation and where to write a complaint.

In fact, it is possible to call the violator to account, however, for this, it is necessary to have extensive knowledge in the field of jurisprudence. It will be extremely difficult for an ordinary person who has only basic knowledge of the law to independently understand all the nuances and subtleties of this area, avoid sharp corners and avoid accidental mistakes. The best option would be to contact an experienced lawyer who is able to correctly draw up a claim, backing it up with references to the current legislation.

Today in Russia there are many companies that provide legal services. It is no secret that applying to any of them will be accompanied by considerable financial costs. Fortunately, Russians have a more attractive alternative that allows them to quickly get professional advice and avoid unplanned financial investments.

In this case, we are talking about remote communication with a lawyer. Among the advantages of online consultation, one can also highlight its availability. In particular, you can communicate with an expert right during the trip, without waiting for the conflict situation to worsen. To receive a consultation, you will need a regular phone or any device that has access to the Internet.

Many Russians mistakenly assume that filing a complaint against Russian Railways will not bring any results, so they prefer to simply forget about rudeness and conflicts. As a result, guides begin to feel that they are not punished and problems become more frequent and serious.

In fact, a properly drafted complaint filed with higher authorities is an effective tool to influence the violator. The main thing is not to panic and not be afraid to take action. active actions. A timely appeal to an experienced lawyer will allow you to resolve the conflict as quickly as possible, saving strength, time and money.

Often, the reluctance to write a complaint is also due to the fact that the Russians simply do not know what kind of violations are the basis for filing a complaint. Answering such questions, it is necessary to highlight several situations provided for by the current legislation:

• The condition of the wagon does not meet technical or sanitary requirements;
• The long-distance train does not have a working heating system;
• Russian Railways employees, including conductors, demonstrate their incompetence;
• There are no benefits for pensioners, disabled people and representatives of other socially vulnerable segments of the population;
• Unreasonable increase in the cost of tickets and prices for services;
• The carrier is trying to charge extra cash during the trip.

It should also be understood that if during the trip you became a victim or witness of physical or psychological violence, theft or other illegal actions of a similar nature, filing a complaint against Russian Railways alone will not be enough. In this case, the petition must be filed with law enforcement agencies, courts or the prosecutor's office.

One should not be afraid of radical methods of influencing the violator, because they allow to effectively protect the rights and interests of citizens. There are many cases in practice when even a minor violation on the part of the carrier ended in a high-profile lawsuit and the payment of impressive compensation to the injured party.

Thus, one of the residents of Novosibirsk was required to pay for bed linen, and as a result he received compensation, the amount of which exceeded 65 million rubles.

Citizens who have encountered violations by the carrier should know which structures to file a complaint with. Today, Russians have several basic options to defend their rights and interests. If you become a victim of a violation by Russian Railways employees, you can file a complaint with the following authorities:

• Russian Railways management. Russians who are used to solving problems peacefully can file a complaint with the carrier's management. A claim can be sent to one of the regional representative offices, to the central office located in the capital, and also report a problem using the capabilities of the official Russian Railways website. Regardless of the method of filing a complaint, the document will be considered, and appropriate action will be taken against the violator. If the claim is handed in during a personal visit to the office, then you should have a copy of the document with you, but which will be marked with a mark on the acceptance of the document.
• MMTP. You should contact the transport prosecutor's office only if you have evidence of a violation in your hands, and the basis itself is strong enough. Also, MMTP is the next authority after the rocket engine. In other words, if a complaint to the carrier's management did not bring desired result, then you can safely file a claim with the transport prosecutor's office.

For determining the best option you can be guided by your own preferences, however, experts strongly recommend that you first consult with a lawyer who can assess the prospects for filing a complaint and draw up the most effective course of action.

Today, the Russians have another opportunity to defend their rights and interests in a conflict situation involving Russian Railways. In particular, we are talking about a call to the hotline at the number 8 800 775 0000 . Although this service works around the clock, contacting it does not always bring the desired result.

It is not uncommon for a robot to answer calls from passengers, capable of providing only information of a reference nature. In this case, the only option is to file a complaint with the management of Russian Railways. It should also be understood that even if you manage to communicate with the operator "live", he will only be able to advise where it is best to contact or provide contact information.

As practice shows, the hotline was created for comfort. It will not be able to become an effective tool in solving current problems related to violations by the carrier. About 2.5 thousand operators receive calls and provide assistance online. You can call the service from any mobile number. Calls are not charged.

The hotline also allows the RJ employees themselves to receive remote assistance. In particular, we are talking about the consultation of a psychologist, lawyer or other specialist.

This approach is due to the fact that employees of the company can also become a victim of illegal actions on the part of the employer, which means they should be able to protect their rights and interests.

What are the passengers of Russian Railways complaining about?

Post Views: 3 473