Operators / 10/24/2017

Why doesn't MTS get 4G on my phone?

One of the giants mobile communications MTS also provides access to 4G – a high-speed network. Another name for the standard is LTE. The speed can reach 100Mbit/s. In reality it is of course lower, but still the connection is faster than with 2G/3G. But sometimes it turns out that you don’t see the treasured symbols on your device. Let's find out why MTS does not receive 4G on the phone.

Why MTS 4G Internet does not work - reasons

First of all, if MTS 4G has disappeared, check your account status - you might have run out of money. Another reason, if there was a connection and suddenly the Internet stopped working, you left the reception area. If the connection is poor, you may be in a low-lying area or some other place where there are obstacles between your device and the tower. In this case, to gain access you need to look for a place where there is a connection.

The operator himself gives the following reasons why he does not receive 4G:

1. The phone does not support LTE.
2. You are out of coverage area.
3. The Internet is not configured correctly.
4. The smartphone is not configured correctly.
5. An old SIM card is being used.

LTE support

Dial *464# on your phone and press call. You will receive a message indicating that your device supports LTE. If it is not there, then the phone high-speed Internet doesn't catch.

Coverage area

You need to check whether you are within the 4G coverage area of ​​the MTS operator.

This information can also be viewed on the MTS website.
Go to the website and select your region. In chapter "Mobile connection" click on the item "Network coverage".

Pink spots on the map indicate the area where 4G is received.

Check if you fall into it.

Incorrect Internet settings

The phone does not receive 4G if the Internet is not configured. Select the Settings menu.

Then "Mobile network".

Click "APN access point".

And we create a new access point.

Enter data:

• profile name - MTS Internet;
• access point - internet.mts.ru;
• standard login/password – mts.

Save and select the created point.

Reboot the device.

Incorrect phone settings

The phone does not receive 4G if it is not configured. Go to the network menu. To do this, in the settings, click “More...” (for most phones). Then "Mobile network" and "Network mode".

If you have any of the items, you should activate it:

• LTE/WCDMA/GSM
• 4G/3G/2G
• LTE only
• 4G only

Old SIM card

You can change your SIM card at any MTS store completely free of charge.

Why does the MTS Connect 4G LTE modem not work?

Check the availability of money in your account. If everything is ok, check if you are in coverage area. Also try inserting the modem into another computer. Perhaps the reason is that the computer does not see the MTS 4G modem. If the modem still does not work, then there is a problem with it. There may also be an operator failure. Call technical support and find out.

Sometimes you may see the message “Unable to register online.” The reason for its appearance is poor network access. Something is shielding the signal and the modem is not receiving the connection. Even if the indicator shows good signal, move the device to another location anyway. It's best to go to the window.

We hope the information will help you get high-quality, uninterrupted Internet. On the website you can also find out about the problems of other operators. In particular, what to do when.

4G (LTE) is a new technology that provides high speed access to the Internet. It appeared not so long ago, and not all mobile operators provide such a service. But large ones, such as MTS, Beeline and Megafon, are already actively offering LTE to their subscribers. However, we are not always able to achieve the declared speed (up to 100MB/s). So why doesn't 4G work? The answers to this question are below.

How to get high speed access?

For fourth generation access to work, four conditions must be met:

1. The device supports LTE.
2. The SIM card supports LTE.
3. The operator provides such a service.
4. You are in coverage area.

So, if you are wondering why your gadget does not receive 4G, you need to check that all points have been completed. But first of all, look into your Personal Area or send an SMS with a balance request. Maybe you just ran out of money? In this case, communication will not be available even at 2G/3G speeds. For example, Beeline with a zero balance operates at speeds of up to 64K/s.

Why doesn't 4G work on my phone?

Let's go through the points. Once you have ensured that you have sufficient funds in your account, you need to find out if the device supports LTE. To do this, go to settings.

Then go to the "More..." section

And select "Mobile networks".

And switch to LTE if available.

But if the gadget does not support it, then you will only see 2G/3G.

Another reason why the phone does not receive 4G is an old SIM card. If it was released before 2013, then LTE will definitely not work. To check, take it out. The corresponding inscription must be printed on the surface.

If the card is old, contact the communication store and change it. They do this completely free of charge.

New technology does not work when there is no specialized equipment nearby. To find out if you are in the coverage area, go to other pages of our site; for convenience, we have divided them into telecom operators.

It happens that it doesn’t work on Xiaomi Mobile Internet, although all settings are entered correctly, as indicated in . Sometimes this problem affects all access in worldwide network, and sometimes only the 4g connection refuses to work. In this article we will analyze the most popular solutions.

Make sure all parameters are entered correctly. Ask the operator to send you the settings via SMS message.

If the mobile Internet does not work well on Xiaomi, check whether the firewall is blocking applications from accessing the Internet. To do this, open the “Security” application (green icon) – Traffic – Application Control, there look at the “restrictions” column, perhaps programs’ access to wi-fi and 3g/4g networks is blocked there.

Make sure that you have enough funds on your balance and that your traffic package has not yet been completely used up.

Restart your smartphone. In any non-standard situation, reboot your device; usually, most glitches are fixed with this banal method.

Make sure your SIM card is working properly. Insert it into another device and check the presence and functionality of the connection.

If you are in Crimea, try enabling roaming on your device, this usually helps if the SIM card was purchased on the mainland.

Call the operator, perhaps this moment they experience a network failure and after some time the work will be restored.

If your phone supports two SIM cards (for example, Xiaomi Redmi 3 Pro), you should check that the Internet settings are assigned to the desired SIM card.

Check if the “Mobile Internet” option is enabled in the settings

If the Internet on your smartphone is lost after updating the firmware, check the availability in the “about phone” section. In rare cases, it can be erased when the device is flashed, which is why communication modules begin to work unstable.

If there is no 4g

Initially, you should contact the office of the operator company or call technical support and tell them about your problem. Quite often it happens that 4g is additional service, which needs to be connected separately, for example, this was observed with the Beeline operator.

Make sure you have a new SIM card. Most operators cannot support fourth generation networks on older SIM cards.

Go to the operator's website and check the lte network coverage; perhaps you are in an area where this type of connection is not yet supported.

Be sure to check if your phone supports the required frequencies. For example, Tele2 uses the 800 MHz band (band 20), but Xiaomi Redmi Note 3 does not support this band. The same operator may use different frequencies in different areas, so always check this point with technical support.

Check the priority network type in the SIM card settings. Select "4G Preferred". If after this the Lte network does not appear, and all the previous tips have been taken into account, you should switch the device only to the 4th generation network. Unfortunately, this cannot be done with standard settings. Enter the following characters in the dialer *#*#4636#*#*. You will see an extended settings menu, select “LTE Only”. Now the phone will only receive the 4g network. With this test we find out whether a smartphone can connect to 4g in forced mode. After this, we recommend returning the previous (automatic) value.

If you were unable to access the special menu, there is a second method, it is presented in this video.

If nothing helps you, but the phone should catch lte, you should try resetting the settings or updating to a different firmware, sometimes this helps.

I don’t know which Internet is not working for you: mobile, 3g, Yota, Mts, Beeline, Tele2, Megafon, Kyivstar, Life or any other.

Also, I can’t determine what version of Android you have: 7.0, 6.0, 5.1, 5.0, just like on what device the Internet stopped working - on a phone, on a Samsung Galaxy a3, asus, Lenovo, Sony xperia, zte, lg smartphone or on a Samsung tablet, oysters or snow leopard and so on.

I only know that you now have grief and joy - grief, the Internet does not work on your Android and joy - you still have access to the network to find solutions to what to do to fix the connection.

There are many reasons why, when the Internet is paid for, it does not work or works poorly, or rather slowly, among users of smartphones, phones and tablets with the Android OS.

Of course, I will only focus on the basic lack of Internet connection on the phone via a SIM card (SIM card) and Wi-Fi (wifi) with the Android system.

I think everyone understands that the quality of coverage has a great impact on the speed and performance of the Internet.

NOTE: if the Internet was available and disappeared, then I recommend that you first reset the network settings. How – (this is not a hard reset and all your files will remain intact).

ATTENTION: Another solution has appeared to fix the broken Internet. Based on the comments, it helped a lot of people to find out about it. Try it? It's seconds in the making.

The most common reasons why the Internet stopped working on Android

The most common reasons are at the same time the simplest, but to fix them, basic knowledge of the settings of your phone, smartphone or tablet is still required. Here are 6 main reasons:

• The first is that if the mobile Internet or 3G does not work, you simply may be out of coverage area. What to do? Go to a place where the network will be available.
• The second is a zero or even negative balance in your account. What to do? Top up your SIM card.
• Third - the “Data Transfer” service is not activated. What to do? Contact the operator to get it connected.
• Fourth, the access point is not configured correctly. What to do? Setting up an access point depends on your provider. Contact him for setup details.
• Fifth – mobile Internet is disabled. What to do? Open “Settings” and select “Wireless & Networks”, “More”, or “Advanced” (depending on the Android version). Then “Mobile network” or “Mobile networks”. In this section, check the box next to “Data transfer enabled.”
• Sixth - the android did not automatically register on the network. What to do? Reboot your device manually

Mobile Internet or 3G does not work on Android via a bad APN

Let's start with the most common problem - APN. For the Internet to work, the APN must be correctly configured on the phone.

For different operators (Yota, MTS, Beeline, Tele2, Megafon, Kyivstar, Life), these parameters are completely different.

The easiest way is to ask the provider's employee to set up an APN, but not everyone is ready to do this.

I don't know if this is mandatory, but it would be good for the employee if he helped the customer.

Moreover, this is not a complicated operation. However, if you are far from the operator, you can call him or look at the settings on his website.

After updating your Android smartphone or tablet, the Internet stops working - how to fix it

The very first thing you should always do if the Internet on your smartphone, tablet or Android phone disappears or stops working is turn it off and remove the battery for a few minutes.

The method seems naive - you can believe me or not, but it fixed my mobile Internet several times.

A more effective and at the same time not very desirable option is a reset to factory settings. It is better to use it when nothing else helps. Who doesn't know...

The next reason why the Internet may not work is a virus that blocks your access to the network, or you yourself installed some malicious programs.

In this case, resetting will also help. Just be sure to check the SIM card in another phone before doing this.

You should also remember that mobile Internet may not work if the smartphone was dropped on the floor or hit against a wall - the days of unbreakable Nokia 3310 are already over and modern phones should be treated gently and respectfully.

Internet does not work on Android via Wifi

It happens that the phone cannot connect to the Wi-Fi network or it connects to Wi-Fi, but the Internet does not work. If you only have one network, this may be due to your router settings.

When home network, check the encryption settings in the router (if your smartphone does not detect the network, you can temporarily disable encryption).

Changing the 802.11 router settings may also help, configure the router from "a" to "b/g".

Unfortunately, not all routers interact correctly with specific phone models.

If your smartphone is not connected to any network, you can delete all saved WiFi networks. Touch and hold a network until a menu appears.

In general, the Internet on your smartphone should work with any modern router (which is currently on the market for sale).

To be honest, the last time I had a problem was with the D-Link 524 router, but it is no longer produced.

It didn't work with anyone Android device, at least with standard settings.

What helped me then was the decision to create an open Wi-Fi network and setting up mas address filtering.

At the moment I am using the FRITZ 7490 router, which works great with any Android device.

I dare say that the correct router configuration will allow you to connect to the Internet without any problems.

Cases in which it is not compatible with smartphones or tablets are already rare and are often caused by a lack of knowledge about these devices.

Internet does not work on Android - airplane mode is on

Most Android users, especially beginners, do not understand that one simple action can turn off the Internet on your smartphone.

Therefore, make sure that the settings allow data transfer. Make sure you don't accidentally turn on Airplane Mode.

This mode is most often found in wireless network and should always be turned off, unless of course you are really on an airplane, although now it seems that the Internet is already allowed on airplanes or is being considered to be allowed.

The Internet on the phone still does not work - how to fix it

There is another method that can be taken into account if nothing else fixes the network.

It involves removing the battery from the phone while it is turned on. Then, once the battery is out, hold the Power (Off) button for 30 seconds and release.

Insert the battery and turn on the phone. If this does not work, then there is nothing left to do except reboot the smartphone to factory settings.

That's probably all. Of course, the reasons are not all, but in order not to waste your time, at the beginning of the recording I mentioned that I would only touch on the basic reasons.

If you couldn't fix your Internet, write in the comments - we'll solve the problem together. Good luck.

Stumbled upon interesting article about problems with LTE and decided to cover this topic on our website for Apple users. Moreover, we often receive questions in the comments about why LTE does not work on an iPhone or iPad. Moreover, the problem can be either permanent or temporary. We'll look at what to do if LTE doesn't work in this article.

How to enable LTE?

Captain Obvious is back with you. I'll start with the simplest thing. Well, what if our instructions are read by complete beginners in technology, older people who have seen a smartphone or tablet for the first time, etc.

LTE and 4G are the same thing! In iOS, LTE is written in the status line, in Android phones it may say 4G...

To have LTE Internet, you need to insert a SIM card into the device. Go to Settings->Cellular. And turn on the switch Cellular data. In theory, you don’t need to configure anything else... An LTE icon should appear at the top next to the operator logo.

No additional configuration is required in 2018, but I do not have the opportunity to check absolutely all Russian operators, so perhaps you need to manually configure the APN. Settings->Cellular->Data Options->Cellular Data Network. Enter the parameters here that you google for your operator. Search for “ APN Settings OPERATOR NAME.”

SIM card does not support LTE

All modern SIM cards from major operators support LTE by default. Therefore, support may not be available in one case - you have an old SIM card. In this case, you need to go to the telecom operator’s office with your passport and ask to replace the SIM card. As a rule, this is a free operation. The replacement takes about 5 minutes. You keep your number.

Your SIM card may also be damaged. Or break. I don’t even know how to write it correctly. But it happens that replacing a SIM card that seemed to be working otherwise solved the problem. By the way, you can easily come to your operator’s office and ask your employees to set up LTE. It's free! Do not under any circumstances pay money for this. It is the operator's task to help his clients.

You are out of LTE coverage area

Each operator has a coverage area. If you are in a village or small town, then you need to find out which operator supports LTE. It may well be that the conditional Beeline will support LTE, but Megafon will not. Or vice versa. At the same time, all sorts of tricks can happen in large cities. For example, in the center of Krasnodar there are areas where Beeline LTE does not work. In the very center!

Error in iOS

Anything can happen! Even Apple can do something tricky in the system and at some point your LTE module may stop working. I came across it. What to do about it?

• restart iPad/iPhone;
• If it doesn’t help, then reset the network settings. Settings->General->Reset->Reset network settings. After this, you will have to reconfigure Wi-Fi, but perhaps the problem with LTE will be solved.

Broken LTE module

If you have tried SIM cards from different operators, resetting the settings does not help, if you do not have a beta version and the network does not write globally about problems with LTE on your phone model, then most likely your LTE module itself is broken.

The LTE module can be replaced in service centers. Surprisingly, the vast majority of the websites of these centers write the price “from 500 rubles”, “from 900 rubles”. Who cares! It's like they're hiding some secret information. Call the centers of your city and find out the exact cost of repairs. If anyone has repaired LTE, please share specific prices in the comments?!

I wish everyone fewer breakdowns! Take care of your iPhone!