Sometimes even such a reliable watch as “RODANIA” may require repairs. If a breakdown occurs, the Timecode Service service center will help you fix it. Rodania watches are repaired here under warranty, as well as post warranty repair in the shortest possible time. It makes no difference where you bought the “RODANIA” watch. It is enough to present a correctly completed warranty card.

The most common reasons for contacting service center are:

• Water getting into the mechanism;
• Damage to glass;
• Strap wear;
• Inaccuracy of movement.

Any problems can be fixed. Timecode Service specialists can not only fix the breakdown, but also correct the accuracy of the movement, polish and restore the glass, and restore the bracelet.

The advantage of the Timecode Service service center is the use of only original parts supplied directly by the RODANIA plant. The quality of such spare parts is an order of magnitude higher than non-original ones, which guarantees a long service life after repair.

Warranty terms

The warranty period is 24 months from the date of purchase*. The seller guarantees proper operation of the product for a period of given period subject to full compliance with the requirements described in the operating instructions and warranty card and provided that the product is used only for personal needs (not related to professional or entrepreneurial activity) and for its intended purpose. During this period, product defects that arose through the fault of the manufacturer will be eliminated free of charge upon presentation of the product, this coupon and a document confirming the fact of purchase to the service centers specified in this warranty coupon. If there is no service center listed in the warranty card in the region where the product is sold, the product may be transferred to the store for further transfer to service. The period for eliminating product defects is determined by the service center individually and is no more than 45 days from the date of acceptance of the product from the buyer. The warranty is extended while the product is in the service center. Opening the product or attempting repairs for any reason outside of warranty service will clearly void this warranty.

Sample warranty card:

During the warranty period the following is allowed and is not a defect (GOST 10733-98, 26272-98, 23350-98):
1. Discharge of the battery installed in the product by the manufacturer. Replacement of the battery during the warranty period must be carried out only at the warranty service center at the expense of the buyer; Warranty terms
2. Wear (breakage) of the strap, bracelet, clasp, watch case (full or partial), buttons, heads or watch coating (gilding, metallization, etc.) during operation;
3. The discrepancy between the hour and minute hands is less than 0.5 minute divisions (when combined at the 12-00 position);
4. Deviation of the second hand from the scale division strokes is less than 0.5 second division;
5. Play of the hour and minute hands quartz watch within 0.5 second division;
6. Deviation of average daily running accuracy mechanical watch less than -20/+40 seconds per day. Deviation in the average monthly accuracy of quartz watches is less than +/-20 seconds per month. You can find out more accurately the accuracy of your watch in the instructions.

The warranty does not apply to:
1. Products that show signs of violation of operating rules:
. traces of impacts and mechanical damage: dents, nicks, bounced hands, missing or deformed watch crown, etc.;
. traces of unauthorized opening outside the warranty service center (scratches on the case at the junction with the back cover, damaged screw slots, fingerprints inside the mechanism, non-standard batteries, etc.);
. traces of exposure to high temperatures (more than +50 degrees Celsius) or low temperatures(less than - 20 degrees Celsius);
2. Damage (internal or external) caused by any external mechanical impact, shock or vibration loads, application of external force to parts of the product: broken or fallen glass, cracks, scratches, scuffs, chips, deformation of materials and parts, breakage or bending of the transfer head axis , curvature of the wheel axes and balance, deformation of the plates, rupture or stretching of parts, tearing of the case lugs for fastening the bracelet, etc.;
3. Damage to the watch by water as a result of violation of operating rules. Watches marked “Water resistance” and “Water resistance 30 m” are not intended for swimming. Do not operate the crown or buttons of the watch while the watch is in water;
4. Damage caused by contact with the product of caustic chemicals or solvents: alkalis, acids, mercury and its vapor, plastic solvents, etc.;
5. Damage to products due to foreign objects, substances or insects getting inside;
6. Damage to the calendar mechanism due to the user changing the date or week between 23.00 and 04.00 hours (when the automatic date change mechanism is activated).
7. Other damage caused by intentional or careless actions of the buyer or violation of operating rules.

Service center "Timecode.Service"Moscow, Krasnoprudnaya 30/34 building 1 tel.:8 800 500 9421

User manual

Extended warranty Time Code.

In addition to everything listed in the warranty card, the extended warranty also includes replacement of the battery with replacement of the back cover gasket and subsequent testing for water resistance.

Additional warranty for 1 year (12 months) – 1500 rub.

1. Replacing the battery
2. Leak test

Additional warranty for 2 years (24 months) – 2900 rubles.

The additional warranty includes the following routine maintenance:

1. Watch diagnostics, checking for accuracy
2. Replacing the battery
3. Checking for leaks, replacing gaskets

Purchase returns

The watch is a multifunctional device. As a time measuring device, they provide several functions - measuring the current time in hours, minutes and seconds, and also have a waterproof function (within varying limits). In addition to these functions, a watch is an accessory and serves the function of demonstrating the status and style of the owner.

All our products are completely original and come with an official warranty from the manufacturer. The warranty period from the manufacturer depends on the watch brand (from 1 to 3 years), the exact period is indicated in the warranty card.

In addition to the standard manufacturer's warranty, we provide an additional 3-year warranty on our entire range. The warranty from our store cannot be combined with the warranty from the manufacturer. For example, if the manufacturer's warranty is 2 years, then you will receive an additional 1 year of warranty from our store, so the warranty period for you will be 3 years. An additional 3-year warranty from our store is valid on a cash register or sales receipt.

Terms of warranty service:

1) The warranty period for watches purchased in our store is 36 months from the date of sale.

2) You can use the warranty at any service center in Russia during the warranty period specified in the warranty card (the list can be found in the warranty card).

3) After the period specified in the warranty card has expired, you can take advantage of an additional warranty from our store. To do this, you will need to contact us and send the watch to us in St. Petersburg at your own expense (if you are from another city) or bring it to our warehouse yourself (if you are from St. Petersburg) for further transfer to the service center.

4) If the service center confirms that the watch is defective, we will fully compensate for the cost of shipping the watch in BOTH directions, if you are not from St. Petersburg.

5) The guarantee from our store is carried out according to a document confirming the purchase from us. This could be a delivery note or cash receipt, depending on your method of payment and delivery.

6) Please note that repairs will be carried out by employees of an authorized service center in the same way as during the warranty period. Thus, our additional warranty from the store is no different from the manufacturer’s warranty; it is an extended version of it.

7) The warranty is valid if the warranty card and the defective product are presented. The warranty covers product defects caused by the manufacturer. Replacement of faulty parts and related work is carried out free of charge. The warranty period is extended while the product is under repair.

During the warranty period is allowed and is not a defect:

1. Discharge of the battery installed in the product by the manufacturer. The battery can be replaced at the service center free of charge during the warranty period. Do not change the battery yourself or in workshops not authorized by the manufacturer! This deprives you of the right to further warranty service and leads to damage to the watch, because Watches with water resistance require special tools to restore it.

2. Wear of the strap, bracelet, case, buttons, watch heads, or abrasion of their coating (gilding, metallization, etc.) during operation.

3. The discrepancy between the hour and minute hands is less than 0.5 minute divisions (when combined at the 12.00 position).

4. Deviation of the second hand from the scale division strokes is less than 0.5 second division.

5. Backlash of the hour or minute hand of the clock within 0.5 second division.

6. Deviations technical characteristics products from those specified in technical documentation limit parameters, the causes of which can be eliminated by adjustment and configuration in a service center without replacing parts.

The warranty does not apply to:

1. Products with traces of improper use: traces of impacts and mechanical damage: dents, nicks, bounced hands, marks, numbers, missing or deformed watch crown, etc.; traces of unauthorized opening or attempted repair by unauthorized service centers.

2. Damage (external and internal) caused by any mechanical impact, shock or vibration loads, application of external force to parts of the product, broken or fallen glass, cracks, chips, scratches, scuffing of surfaces, deformation of materials and parts, breakage or bending of the transfer axis heads, tearing off the case lugs for attaching a bracelet, etc.

3. Damage to the product by water as a result of violation of operating rules. It is prohibited to operate the head and buttons of watches that are in water (except for special watches for scuba diving, marked “Diver’s”).

4. Damage to the calendar mechanism due to the user moving the hands between 23.00 and 04.00 hours (when the mechanism for automatically changing the date and day of the week is activated).

5. Damage caused by the penetration of foreign objects, substances or insects into the product.

6. Damage caused by exposure to caustic chemicals or solvents.

Warranty repairs are not provided in the following cases:

1. Violation of operating rules or use of the product for other purposes.

2. There is no warranty card.

All watches presented in our online store are genuine, serviced in official service centers of manufacturers. Watches (for service and warranty repairs are taken to our store at the address: Moscow, Pererva 43, shopping center "Equator", Pav - A5) - Repairs are carried out only at the Manufacturer's Service Centers!

The warranty period for watches is from 2 to 5 years, depending on the watch brand:

Casio - 2 years.

Fossil - 2 years.

Diesel - 2 years.

DKNY - 2 years.

Appella - 2 years.

Boccia - 2 years.

Skagen - 3 years.

Q&Q - 1 year.

Citizen - 5 years.

East - 2 years.

Orient - 2 years.

Seiko - 2 years.

Returns are possible within 7 d her from the moment of purchase, if the product has not been used, its consumer properties have been preserved, marketable condition, packaging, seal, labels and documentation.

note !!! Any questions regarding the return and exchange of goods NOT of proper quality are decided upon availability official conclusion warranty service center.

Guarantee period- the period during which the seller or manufacturer guarantees the proper functioning of the purchased product, subject to full compliance with the requirements described in the operating instructions and warranty card. During the warranty period, the seller or manufacturer is obliged, at his own expense, to eliminate defects in the product that arose through the fault of the manufacturer.

The LOZPP establishes that the warranty comes into force from the moment the watch is sold to the buyer and the warranty card is filled out.

Important! The following are not considered a malfunction or defect:

• . Discharge of the battery installed by the manufacturer

• . natural wear and tear of the strap, case, buttons, watch heads, abrasion of the coating during operation
• . discrepancy between the hour and minute hand readings when the minute hand is aligned with the 12-hour (with a 12-hour dial scale) or with the 24-hour (with a 24-hour scale) mark by less than half a minute division. (clause 4.24 of the Interstate Standard *)
• . deviation of the second hand from the scale division strokes in sizes exceeding half of the second division (clause 4.27 of the Interstate Standard *)
• . play of the hour and minute hands within the limits specified in the instructions, warranty card or regulations

• . deviation of the average daily running accuracy within the value specified in the instructions, warranty card or standards

*Interstate standard 26272-98 for electronic-mechanical quartz wrist and pocket watches dated July 1, 1999.

Although battery discharge is not considered a malfunction; to replace it, you should contact only the service centers indicated in the warranty card (authorized). Otherwise, the watch may not be opened properly and a full range of services will not be provided (for example, a leak test, which is extremely necessary for waterproof watches), which may result in a breakdown and the loss of the right to repair under warranty.

It is important to note that the warranty applies ONLY to defects in goods, caused by the manufacturer.
The warranty does not apply to:

1. Battery life
2. Products showing signs of abuse:
   - traces of impacts and mechanical damage - dents, nicks, bounced hands, marks, numbers, missing or deformed crown, broken or cracked glass and any violation of the integrity of the design
   - traces of unqualified opening or attempted repair: scratches on the case at the junction with the back cover, damaged screw slots, fingerprints inside the mechanism, non-standard battery, incorrectly installed back cover gasket, etc.)
   - traces of exposure of the product to high (above +50 degrees Celsius) or low (below -20 degrees Celsius) temperatures.
3. Damage (internal or external) caused by any external mechanical impact, shock or vibration loads, application of external force to parts of the product: broken or fallen glass, cracks, scratches, scuffs, chips, deformation of materials and parts, breaking or bending of the transfer head axis, curvature of wheel axes and balance, deformation of plates, rupture or stretching of parts, tearing off of case lugs for attaching a bracelet, etc.;
4. Damage to the watch by water as a result of violation of operating instructions. Watches marked "Water resistance" and "Water resistance 30m" are not intended for swimming. Do not operate the crown or buttons of the watch while the watch is in the water (except for special scuba diving watches marked on the case with the word “DIVER”);
5. Damage caused by contact with the product of caustic chemicals or solvents: alkalis, acids, mercury and its vapors, plastic solvents, etc.;
6. Damage to products due to foreign objects, substances or insects getting inside;
7. Damage to the calendar mechanism due to the watch owner moving the hands between 23.00 and 04.00 (when the mechanism for automatically changing the date and day of the week is activated)
8. Other damage caused by intentional or careless actions of the buyer or violation of operating rules.

Cases not covered by warranty are described in detail in the warranty card.

Warranty card - a document on the basis of which the seller is obliged to carry out repairs or other warranty obligations to the buyer.

What information should be indicated in the warranty card, who should fill out the document, and is it possible to demand from the seller an obligation to service the product he sells if the consumer does not have a warranty card in hand?

If the device fails and there is no warranty card, then the consumer has the right:

Unfortunately, the technology is short-lived, and Cell phones In general, they often fail. What to do if the phone was purchased recently, but has already broken down. And the problem is that the buyer has neither a warranty card for the phone nor a receipt.

Does he have the right to contact the seller with a request to exchange the purchased phone for a new one or send it to the service department for repairs at the seller’s expense?

Yes, the absence of a warranty card is not a reason for denial of warranty. This norm is prescribed in Art. 18, paragraph 5 of the Law “On Protection of Consumer Rights”.

The buyer's absence of a receipt or warranty card is not a basis for refusal to satisfy the buyer's demands to repair or replace a phone that is under warranty.

In this case, the buyer must provide other compelling arguments and evidence that confirm the fact of purchasing the phone in a specific store.

The following may serve as evidence of purchasing a phone in a particular store:

• a phone box with a barcode, as well as a booklet or any other operational documentation;
• contract of sale;
• witness's testimonies. If the phone was purchased in the presence of third parties, then you need to ask them to testify, that is, to confirm the fact that the phone was purchased in a specific store.

But how can you prove that the phone’s warranty has not yet expired? If the date of purchase cannot be determined, then the warranty period is calculated from the date of manufacture of the product.

On your phone you can check this date using a unique digital code. It is from this that you can find out the production date of a mobile phone.

What to do if a store employee refuses to accept a broken phone that is under warranty, but the buyer does not have any documents for it?

If the management does not respond to the complaint in any way, then the buyer can file an application with the court.

If you have lost your warranty card, but you have a receipt, then you can contact the director of the store where you bought the product. You must submit an application in writing.

The application should ask the seller to provide a new warranty card due to the lost old card.

In general, there is no need to restore this document.. The warranty card does not in any way affect the rights and obligations of the buyer and seller.

Because the Law “On the Protection of Consumer Rights” clearly states that in case of any problems with the purchased product, the buyer has the right to contact the seller with demands, even without having documents for the product in hand.

Yes you can. Again, you need to rely on the law “On Protection of Consumer Rights”, on Article 18.

In this case, the buyer has the right to demand from the seller:

• exchange the product for another one that is the same but in good working order;
• return money for the goods.

If a consumer bought, for example, a refrigerator or a TV, but the equipment broke down before the warranty period, then he has the right to file a claim with the seller.

In this case, the seller must accept the goods poor quality, if necessary, check the quality of the goods sold.

In this case, the buyer has the right to participate in checking the quality of the purchased refrigerator (TV, etc.).

If the seller claims that the goods were not purchased from him, then he can conduct an examination of the goods, but he must do this only at his own expense.

The warranty card must be filled out by the store employee selling the product. This document must contain the following information:

• description of the product (product);
• series, product number, modification;
• Name point of sale where the product was purchased;
• seller’s details – store address, phone number;
• date of purchase of the product;
• store seal.

In addition to the fact that the seller must fill out a warranty card form, the document itself must also contain information about the terms of service, the repair procedure, and the conditions for replacing the product.

The cases in which the seller is obliged to repair the product free of charge must also be listed.

There are situations when the seller enters incorrect data into the warranty card. Therefore, before you buy a product, no matter which company: Samsung, Canon, and so on, you need to check that the warranty card is filled out correctly.

The most common mistakes sellers make are:

Let's look at an example of drawing up a warranty card for household appliances Bosch:

• The following information is indicated on the front side of the warranty card: name of the seller, date of sale of household appliances, signature responsible person, store seal, full name of the seller. Also on the front side of the document, the consumer is provided with information about where he can contact if he has questions regarding warranty and post-warranty service. The addresses of service centers, the cities where they are located, and contact information are indicated. At the very bottom, in large letters, it is indicated that when contacting the service department, the consumer must indicate the model and production date of the device.
• The following information is placed inside the warranty card for Bosch equipment: batch number of the goods delivered to the Bosch representative office in Russia: model, date of manufacture, LSS code, manufacturer. The “Information about the seller” column must be filled in manually by a store employee when selling equipment. He must indicate the following data: name of the store, its address and telephone number, date of sale of the goods, cost (in numbers and letters), payment document, full name of the responsible seller selling the goods, signature, seal.

When buying a domestically produced Lada Vesta car, the dealer must provide the buyer with a warranty card, which must reflect the following information:

Warranty service for Lada cars is 3 years.

In large bold letters, the LADA warranty card indicates that if the buyer loses this document or damages it, the car will not be serviced under warranty.

A furniture warranty allows the owner to make demands for defects to be corrected at the expense of the furniture seller.

The warranty period for furniture depends on the type of furniture - office, household or for home use. This period can be 12, 18 and 24 months. If the furniture is imported and expensive, then guarantee period can reach 5 years.

The warranty period begins to count from the moment the furniture is delivered to the buyer during the signing of the goods acceptance certificate.

The buyer has the right to demand a refund for the product or replacement of furniture with another one in the following situations:

• if there is a discrepancy between the furniture material and the tone of the sample;
• if the furniture is made poorly: the upholstery is wrinkled, there are folds, the buyer is dissatisfied with the smell of leather and other materials.

In the warranty card for furniture, the seller must fill in the following fields:

The warranty card for furniture must provide information to the buyer about the rules for operating the furniture, so that the consumer knows in which cases he has the right to apply for warranty obligations and in which he does not.

If you decide to install new double-glazed windows, we recommend contacting sellers and installers who provide an official guarantee on PVC windows.

The presence of a warranty card allows the consumer to contact the window seller, if necessary, with a request to carry out free warranty repairs during the warranty period.

For PVC windows the warranty period is as follows:

• on plastic PVC profiles – 5 years;
• for accessories – 1 year;
• for window installation work – 1 year;
• for double glazed windows – 7 days.

Please note that the warranty does not apply to external and internal slopes, as well as to the mosquito net.

The law does not provide for a standard sample warranty card for PVC windows; this document is different for each company.

However, it must include the following information:

A warranty card can be provided not only for goods, equipment, household appliances, but also for services, for example, dental.

In each dental clinic There is a list of services for which a guarantee is given, for example:

• filling;
• prosthetics;
• surgical dental treatment.

In this case, warranty obligations are valid only if the following important conditions are met:

• the patient complies with the recommendations described in the warranty card or annex to it;
• The patient regularly undergoes preventive and control examinations at the dentist.

The warranty card for dental services must contain the following information:

Reflex company, selling equipment, spare parts for various systems: heating, water supply, fire extinguishing, etc., provides a guarantee for service on the following points:

• for Reflex membranes – 1 year;
• for water heaters, heating, tanks, pressure maintenance installations - 2 years.

The warranty card for the equipment must contain the following information:

• product name;
• product serial number;
• name and address of the trading company;
• seal of the organization, signature of the seller, date of sale/installation of equipment.

Information about the warranty service of the equipment must be displayed, as well as the addresses of service centers where the consumer can contact.

In 2019, there were no changes in the law “On the Protection of Consumer Rights,” namely, in Article 18.

It says that regardless of whether a person has a warranty card in hand or not, he has the right to contact the seller of a product or service with a demand to replace the product if it turns out to be of poor quality, return the money or make repairs at the store’s expense.

A warranty card is required to contact the service center, and for the store it is enough to present a receipt for the purchased product.