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Why is the Internet speed slower than it should be. Slows down the Internet

Do you have low internet speed and want to increase it? Then read this article and learn how to increase the speed of the Internet.

I will not reveal a terrible secret if I say that the speed of the Internet depends on only two factors: on your Internet provider and on you. You may be asking: what about me? Good. I answer in order.

Factor One: Your ISP.

It provides Internet connection and is fully responsible for the serviceability and speed of the Internet connection. Often, providers treat their duties in bad faith and do not pay due attention to the development and maintenance of their communication lines and equipment. This leads to congestion of the lines, and as a result, a decrease in the speed of the Internet. As a rule, this situation can be observed during peak loads, in the evening.

Factor two: you. Or rather, not you, but your ability, and most importantly the desire to properly configure that part of the Internet, the responsibility for which lies with you. Because usually most of problems that prevent normal network operation occur not on the provider's side, but on the user's side.

There are many factors that affect low Internet speed that you can change.

The first, the most obvious, and the most common. Antivirus

Antivirus is truly a "double-edged sword". It's bad without him, and not very good with him. Do you have an antivirus installed on your computer? Then conduct a simple experiment: check the speed of the Internet with the antivirus turned on (you can check it with any one). Do not one, but at least 10 online tests. Calculate the average value of incoming and outgoing traffic.

What can be done?
Of course, the easiest option is to disable the antivirus completely. But it's probably not worth it. You never know what... It's better to carefully delve into its settings and change the traffic check mode to a softer one. In different antiviruses, this is done in different ways. Some have this opportunity, while others do not. This must be looked at in a particular case.

Second: There may be low Internet speed through the router (if you have one, of course)

Fifth: Browser

Sixth: Install the program to speed up the Internet Cfosspeed

How to use Cfosspeed is shown in this video

Detailed text instructions on how to use Cfosspeed are in the article. There is also a link to the official Cfosspeed website!

We live in an age when everyone has forgotten about carrier pigeons and messengers, and you can live comfortably without leaving your home at all. In an age when the word "teleportation" is no joke. I don't know why, but it's rather unfortunate that in the era high technology I have to watch how the video slows down on the Internet.

Users complain that the Internet freezes at the most inopportune moment

On the other hand, there is nothing terrible and unusual in the fact that from time to time your computer or laptop becomes dull, and the Internet speed drops. Why is this happening and what can be done about it? Let's try to figure it out.

So, if your Internet slows down, then do not rush to call the support service, because, most likely, you are the main culprit. Why? So after all, only you decide: what your computer should do and store.

First, we need to determine what speed we have now. To help you, specialized services that will help you quickly find out the current speed of your Internet connection. After measuring, leave yourself a note with the data - this will be the control result. After diagnosing each problem, take speed measurements and compare with the control result to find out for sure what is the cause.

TOP reasons for internet slowdown:

  1. Viruses:

Oh, those interesting links "download without registration." Why does everyone's hands itch to touch them? Most often, when you enter such a site or download files from them, you acquire POTS (diseases acquired via the Internet). They hide all sorts of trojans, adware, and much more, which not only slows down video on the Internet, but also slows down the speed of the computer.

The solution is simple - get yourself a set of anti-virus programs to clean your computer , and also install a stationary antivirus with real-time protection. Contrary to popular belief, cacti on the monitor no longer save you from new viruses.

  1. Antiviruses:

Put - put, set up - forgot. Yes, since this is protection - it can greatly reduce speed. And the stronger the "armor" - the more the Internet slows down.

It's all about network screens. They check all the information in real time, thereby trying to protect you from POTS and visiting suspicious sites.

Measure the speed of your Internet connection with the antivirus turned on and off. If the reason is in it, then you should either think about a new "blacksmith", whose protection will not burden you, or about high speed and the risk of being infected.

  1. Other software:

Let's not forget about what we use ourselves, without thinking that the "background mode" is the very reason why the video on the Internet once again slows down.

The Internet was created to communicate quickly and conveniently, to transfer information. But why does your computer and Internet channel have to take on an excessive load? Applications that work in minimized mode - ICQ, [email protected], Skype, Viber, RaidCall, and other messengers and talkers - also use Internet channels, even if you do not use them, and they are minimized. Therefore, if you crave high speed Internet, then do not forget to free yourself from "unnecessary passengers".

Add-ons and all sorts of bars are the trouble of those people who do not know how to refuse installer programs. As a result - surprise, why do they see only half the screen. All these add-ons, for your information, can be easily disabled and removed in the Extensions and Add-ons sections.

  1. WiFi

If your devices connect to the Internet via Wi-Fi, then it would be useful to look into the router settings by adding all your devices to the list of MAC addresses and turning on the filter.

One of the common reasons why the Internet slows down is multiple connections to WiFi networks. Why not encrypt the channel if you really want all the traffic and speed to go only to you?

Builds, builds, builds. Happiness for the homegrown geek who low price will reinstall your operating system, ignorant of computer matters. At the same time, in the kit you get a whole set of incredibly "useful" programs. But in such assemblies, even more “background” operations take place behind your back. Various services, performing their tasks, "suck" to the Internet, and significantly reduce the data transfer rate.

There are two ways out of here: the first is to independently disable services, you can find ways on our website. And the second is the installation of a clean OS, followed by the independent installation of the necessary software, and why not?

  1. Hardware configuration

Not the last issue is the modernity of your computer. After all, Internet technologies work to improve the quality of the material, and, therefore, to reproduce. Therefore, when your video on the Internet slows down, think about it, but does your Pentium Blu-ray pull?

The main efforts fall on the video card and RAM, so do not forget to calculate the strength of your iron "beast".

  1. Hardware malfunctions

Well, the last thing that depends on you is the quality of care for the equipment. Don't be surprised if your internet video slows down if your cat uses the internet cable like dental floss. Why not remove all the wires under the baseboard?

When was the last time you serviced your computer? And when did you clean the modem with the router from dust? All these are good reasons for Internet problems to start pestering you.

A faulty network card is checked by simply connecting the cable to another computer / laptop.

Internet connection problems that have nothing to do with you:

They can be explained by the technical and preventive work of the provider, wire breaks, heavy network load due to the large number of connections, and much more that you cannot do anything on your own. Therefore, when all the points are checked and checked, feel free to call the provider and demand the restoration of the declared speed (which, by the way, is always higher than the real one).

What do we end up with?

Not always slow Internet can be blamed on the provider. For the most part, the problem starts with the user. We figured out and found out the reasons why the Internet speed may decrease, and now you share your successes with us or ask questions!

Modern technologies make it possible to develop speeds up to one gigabyte for household users. But a slow connection does not allow you to fully enjoy all the benefits of the information age.

The Internet can slow down for many reasons, ranging from viruses to line problems. With proper skill, the user himself can cope with most problems. But first you need to find them.

Viruses

There are a number of prerequisites that allow you to determine the presence of virus software:

If you find any of the above during work, you need to check your computer for viruses. If you have an antivirus program, consider an alternative. Since the installed software module does not cope with the task.

Before scanning, you need to update the virus databases to the latest version. If you are interested in what programs can help in this situation, then the best curing utility is Cureit, developed by the dr.Web laboratory. It performs a deep scan and can eliminate the most dangerous viruses.

After completion of treatment best solution will change the antivirus utility. One of the best free apps is Avast. It has a minimal load on the system and provides decent protection. As an alternative, consider Kaspersky Internet Security.

You also need to check the firewall and configure it to work with programs that have an Internet connection. Not only that, it is important to avoid questionable sites. They are the most likely to contain malware.

Video: Internet slows down? Changing DNS settings

Operating system

Sometimes the reason that the Internet is very slow is the operating system itself. For example, such a situation is possible when the system disk is full and the OS cannot quickly access the desired entry. It is enough to delete part of the data from the system disk to get rid of this defect.

The best option will delete old restore points and temporary files. Be sure to empty your trash. Remember, the storage space for data sent there is reserved on the system hard drive.

Additionally, you need to take care of cleaning the registry. For this, it is better to use CCleaner. It will carefully erase obsolete entries without harming the operating system.

If, after carrying out preventive maintenance, the download speed remains the same, perhaps the reason lies in the poor-quality assembly of the OS. Unlicensed versions of Windows often cannot work properly with the network.

For example, the computer does not receive an IP, ping disappears, or unstable drivers were installed at the very beginning. In this case, the only way out is to reinstall.

Antiviruses and firewalls

In some cases, difficulties arise due to the antivirus. This is due to the fact that the program checks the information when loading web pages. If the verification algorithm is too complicated, and the information packets are large, the download will take a long time.

Turn off the firewall for a while to test this hypothesis. If the flow of data reception has increased, then the matter is in the antivirus. The best option would be to change the setting of the security utility by lowering the security level. Or you can find an alternative program that will use less system resources.

Misconfigured wireless equipment

Most users prefer wireless routers to connect devices to the network. Incorrect settings can lead to unauthorized access and slow down when downloading through a router.

Therefore, you need to set data encryption and related settings. It does not hurt to change the access password to a more complex one. In combination, it is best to use numbers and letters.

Router Limitations

To set limits, connect all devices to the network. Then go to the settings and turn on the MAC address filter. In the appropriate fields, write down the data of the connected gadgets. Make a couple of test visits to the Internet.

If nothing has changed, connect the computer directly to the cable. If changes are detected, we can conclude that the reason is in the router itself: its characteristics are not enough to ensure comfortable surfing on the network.

  1. go to the official website of the manufacturer;
  2. download the updated firmware;
  3. install.

Some operators are creating unique firmware for the routers they sell. Try installing it too. Also keep in mind that on most products only the ability to connect to a network designed for 100 Mbit / s (Ethernet 100 Mbit / s) is written. This does not mean that the device will work at the same speed.

When choosing a router, you need to pay attention to the following parameters:

  • static IP;
  • Dynamic IP;
  • PPtP;
  • L2TP;
  • PPPoE.

They indicate the real data transfer between WAN and LAN. These indicators are published on the pages of manufacturers or independent test laboratories. The last attempt to increase the speed of the router is to switch the device to bridge mode.

Video: speed up the Internet

Internet slows down after reinstalling Windows

Check if your laptop is responding system requirements new version of the installed OS. Test the network on other browsers. Make sure you are using latest version search engine. If it's not, do an update.

Do not write off the incorrect operation of the installed in automatic mode drivers. Go to the motherboard manufacturer's website and download the appropriate software. Then make a replacement.

Important! Sometimes, in order to achieve good network performance on a new OS, you need to increase the amount of RAM or make more radical modifications to the PC.

Network card malfunctions

A network card failure is hard to spot. The device can be normally detected by the system, respond to the connected cable, but this does not indicate its serviceability.

The best option would be to connect another PC and test the Internet on it. If everything is in order, reinstall the drivers on the first computer. Ideally, you need to install another network card and try to download data from some site.

Some cards have a Full Duplex feature. It is located in the Speed&Duplex or Connection Type sections. Set the download to within 10 Mbps. If the device is faulty, this will help stabilize the channel for a while until a replacement is made.

Cable defect in the apartment

With a broken cable, the system usually indicates that there is no network as such. Without specialized equipment, the break point can only be found manually. After detecting damage, it is necessary to twist the copper wires and insulate them.

Attention! If you decide to replace the cable yourself, consider not only the number of pairs, but also the presence of twisted pairs.

Otherwise, after replacement, the speed will be extremely low. It is logical to assume that you are interested in how to make the laid cable work stably?

There are a few simple rules to follow when laying wires in an apartment:

  • lay the cable in such a way as to exclude all possible influences on it - it is best to do this on top;
  • use a drill to create holes in the walls; interior doors should not break the wire;
  • use special protective plinths to protect the wire;
  • avoid twisting.

These simple precautions will ensure long and stable cable operation.

Problems on the line

After all the above methods for increasing the speed have been tried, it remains to test the speed of data exchange with the provider. To check the line, you need to run the Ping.exe file. It is usually located in the System 32 folder. To save time, use the search bar.

Replace 10.8.0.1 with your gateway. The data packet size is 1500 bytes. Run ping. If everything is in order, then a picture like the one above will appear. If you see the inscription "Request timeout exceeded" - contact technical support.

To restore the speed of downloading files, you will have to find the problem by exclusion. In most cases, the knowledge of an advanced user and the desire to receive information from the network at high speed are sufficient to troubleshoot a malfunction. In particularly difficult situations, you will have to contact technical support.

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It's no secret that the Internet is one of the most important places in our lives. Without it, it is difficult to imagine many things that have become familiar to us. With its help, we communicate in social networks, make video calls, download movies and TV shows, play games, pay our current bills, study, work. To satisfy all cognitive needs, a fairly high-speed access channel is needed.

How to restore the speed of Internet access.

To date, the average speed of access to the World Wide Web for residents of large cities reaches 100 Mbps. We are all so accustomed to a fast connection that we get nervous when something goes wrong. And modern websites are far from being as lightweight as they were 10 years ago. What are the reasons for slow internet speed? What can be done to improve it again? Let's look at the answers to these questions together.

All possible reasons can be conditionally divided into two groups: through the fault of the provider and related to your equipment. No matter how honest the provider is, the Internet speed can become much lower than stated or even completely disappear for various reasons. However, do not rush to call technical support, as the problem may lie in your equipment.

IMPORTANT. If in the case of a provider, absolutely nothing depends on you, then if your router or network card does not work correctly, you can fix the situation yourself. Therefore, all advice will relate specifically to your network equipment.

Incorrect operation of network equipment

If you use a Wi-Fi router at home, then very often the problem may lie precisely in it. One of the most popular reasons for incorrect work are overheating, dust on the chips, firmware failure. What to do in this case?


If even after resetting the Internet speed is low when connected through a router, there is only one way out - to buy a new device. If you live in an apartment, you can get by with an inexpensive device, it will serve you for more than one year.

Incorrect browser work

If you notice a drop in Internet speed when working through a browser, this may indicate that it is time to clear the cache or install new version. If you use the application very often, then over time a large number of temporary files accumulate in the system, which can significantly slow down the work.

After clearing the cache, check if the situation has changed for the better. If the Internet is still slow, try resetting your browser settings or using another program. Sometimes very in an efficient way will install the updated version.

Considering how much a user does over the Internet today, it is not surprising that the speed of your Internet connection may not be enough to perform several resource-intensive tasks at the same time. For example, if you watch the broadcast of your favorite match or series in high quality on a TV or computer and at the same time trying to download something voluminous, it may happen that either the video will slow down or the download speed will drop significantly.

ADVICE. This will be especially true if your tariff plan provides not the most high speed. In this case, you should decide what is for you in this moment more important, and if possible, disable the extra load on the Internet channel.

CPU and memory usage

If your computer is used to the maximum, it will directly affect the speed of all applications. Therefore, even if the connection speed is high, it will visually seem that the Internet is working very slowly. How to check if the computer is overloaded?

To do this, you need to simultaneously press the key combination Ctrl + Alt + Delete. This utility displays how busy the processor and RAM resources are, as well as hard drive. Ideally, there should be a small margin of power.

But it may happen that some parameter is loaded at 100% or close to it. In this case, the overall performance of the system will drop significantly. Check which processes load the system the most and disable them. In some cases, only a complete restart of the computer can help.

Sometimes the system is overloaded due to the fact that viruses have entered the computer. If you have such a suspicion, or the list of running processes displays the names of programs that you did not install, scan your system for viruses. This can be done using the built-in Windows Defender, as well as a third-party antivirus program or a regular antivirus scanner.

Conclusion

The speed of the Internet may drop, not necessarily due to the fault of the provider, it may also be in your equipment. Therefore, before you call technical support, check if everything is working as it should. In the comments, please indicate which of the tips helped you fix the problem.

    Yesterday I downloaded the game from the tarant, installed it but did not launch it, downloaded the WOT installer, everyone probably knows that this is a game about tanks, started downloading files, noticed that the speed is very low somewhere around 1.1 megabit, I think the dike will check through the torrent, the speed was put on the jump, the movie was downloaded before the size of the movie was 2giga in 5-10 minutes here I see a picture higher than 1.1 and less, since the game is downloading the installer, it has not become a stalemate, the anarchy of my computer has begun to blunt, everything has started to blunt, slow down, the speed of the Internet has generally fallen to 600kb I went into the task manager CPU is loaded at 100% the network is loaded at the top 50% in the middle 25% karochi maximum speed turned off the Internet a bit calmed down but everything also slowed down through monitoring in the memory or disk section I don’t remember exactly in the first place nipisono The system and it was loaded in red 58.000.000.000.000 a lot today began to look for what such a speed is but 1.1 does not rise higher, and so my speed is somewhere almost 10 migobits per second, almost everything is taken by someone and there was a nuance with antevir stait doctor web letsuha was blocked today found the key put and after a bit everything decreased in terms of the brakes on the computer they disappeared, but the speed and cut into the cmd line led the values ​​​​of ping -aon just popped up a dafigische of ip addresses and struck from where they are some of the USA some of MOSCOW are short from everywhere for sure I caught something like a miner help how on the video I didn’t get anything the packets don’t send the command not correctly I write a trip for mistakes excuse me with such a problem I encounter 2 times but at that time it is the current system loaded, and then it loads the system and the whole Internet takes karochi kakbutto without a PC at home, you yourself understand the nerves are walking

    The same problem! I don’t know how to solve it (I want to reset the settings on the router and on the computer), but it seems to me that this is a virus and I need to fight it

    I advise COMODO antivirus I have been using it for 2 months, it cleans my computer well

    Hello! I have money in my account, I called the operator and they said there are no problems with the Internet, but I can’t do anything except send SMS, I rebooted, I waited more than 30 minutes, the problem remained .. the laptop won’t be able to go into Settings as you say, but I don’t know and another way out how to return the speed !! what do you advise?

    1. IF THE SPEED DROPPED!? THE FIRST THING ALWAYS CHECK THE SPEED THROUGH THE WEBSITE (THE ARE FULL) BUT IN SAFE MODE WITH NETWORK SUPPORT! THIS WILL IMMEDIATELY UNDERSTAND YOUR THIS PROBLEM OR THE PROVIDER!
    2. IF YOU DO NOT HAVE AND THE SPEED IS SUCH LOW IN SAFE MODE - THEN IT'S ALL SIMPLE ... BEFORE CALLING SUPPORT, RESET THE ROUTER SETTINGS TO FACTORY AND CHECK AGAIN. IF EVERYTHING IS SO THEN CALL AND SAY THAT YOUR EQUIPMENT IS CHECKED IN DIFFERENT MODES AND EVERYTHING IS FUCKING. THEIR SPECIALIST WILL COME AND FIX THEM! YES THEY WILL SEE THAT THEY HAVE A TROUBLE!
    3. IF YOU HAVE THE MOST SIMPLE PRESS START - NEXT - FIND PROGRAMS AND FILES - AND THERE WRITE - msconfig /// go to the startup tab and uncheck all the boxes. restart and check the speed. if everything is also checked for viruses by itself! if there are no viruses, then either wait for heavenly mana))) as it helps many - or just reinstall Windows! And you can sit for days and guess it forever!!! I also downloaded the Tanki World of Tanks WoT client and you know they sew a miner there. after a couple of days of active play, I also noticed the speed dropped. I call the operator, he says we have reduced your speed because you are mining. Of course, I began to argue, but they say we have evidence. In general, they offered me to clean the computer, since I assured that I was not a miner at all and I don’t do this. They asked what clients are installed and I only have a torrent and a WoT client and that's it. So then it turned out that as soon as I launch the WoT client, mining starts. I removed these tanks to hell and the provider increased the speed, now everything is fine, there is no crime. It was sickening to play tanks anyway, and now having learned that they are doing such things through their client, they generally spat on this game, since at least they didn’t pour money into it.

    if anyone opened port/s for games (mlm not games) in the router.modem, then close it, in my case I opened port 26900 TCP/UDP for 7 days to die. when it closed the speed rose from 5 Mbps to 70 Mbps.

    Help.
    My outgoing speed drops.
    I turn on the online game. I've been playing well for a while.
    The speed is about in-10MB/s, and out-9MB/s
    But after some time, the characteristics change
    in-10MB/s, and out-1.5MB/s
    And lags begin and throws out of the game.

If you have problems with the speed of the Internet browser, then you need to read this post.

  • problems on the line connecting the user with the provider, or breakdown of network equipment;
  • low computer performance;
  • malfunctions in the browser itself.

If the tips to speed up the loading of sites do not help, you will have to contact the technical support of the provider. But first you need to determine the cause of the malfunction.

Internet browser works slowly, pages open for a long time

Slow browser speed is a consequence of the following network connection problems:

  • problems on the provider's side - in this case, the user will not be able to do anything;
  • interference on the line associated, for example, with bad weather;
  • if you are using a wireless modem from a mobile operator, the connection may be slowing down due to the congestion of the channel due to the large number of users - this problem occurs in the evenings;
  • too active use of the connection;
  • low rate rate.

Channel Release

Your computer is connected to the ISP by a network of cables carrying pieces of information - packets. In order for the speed to be high, the packets sent and received by the browser must freely pass through the channel provided to you.

If other programs use the channel in parallel, the channel becomes clogged, and there is no room for loading pages.

So the first thing you need to do is:

  • disable torrent clients and other programs for downloading files;
  • disable applications for watching TV and listening to music online;
  • stop software updates - often like to update, for example, Steam, antiviruses and Windows itself;
  • disconnect other users - laptops, tablets and smartphones connected via Wi-Fi, set-top box for IP-TV, etc.;
  • reboot the modem or router - this will disable the "extra" connections.

Do you have a problem?

It is also worth checking if the site is working normally - perhaps the problem is not with you at all. For this, different methods are used:


Hardware setup

If you are connecting to the Internet via a 3G, 4G or xDSL modem, you should check your network equipment settings.

xDSL modem or router:

  • reboot the device;
  • go to the settings by entering 192.168.0.1, 192.168.1.1 or 192.168.10.1 in the address bar;
  • check the connection status and compliance with the actual rate of the tariff - this data is located in the main menu of the device or in the WAN section;
  • check the connection settings using the instructions for your equipment model.

3G/4G modem:

  • disconnect the device from the USB port and connect again;
  • restart the modem software;
  • update the modem driver.

What to do if everything is in order on the part of the sites and the provider, the channel is free, but the sites take a long time to load?

Increasing PC performance

The lack of hardware resources affects all aspects of working with a computer - all programs slow down, the Internet starts to work slowly, and the browser takes a long time to open pages.

  • press the key combination Ctrl + Alt + Delete, in the menu that opens, click on the "Task Manager" button - this can also be done through the context menu, opened by right-clicking on the taskbar;
  • go to the "Performance" section (in Windows 10 - "Performance");
  • we look at the percentage of CPU and memory usage - if it exceeds 80%, then there are not enough resources.

The problem is fixed either by closing unnecessary tasks or by upgrading the computer.

Choosing a browser for a weak PC

If there are not enough resources, choose an undemanding browser according to your needs:

  • Internet Explorer / Microsoft Edge - requires the least resources, but cannot boast of rich functionality;
  • Mozilla Firefox is ideal;
  • Opera - more demanding, but has an Opera Turbo mode that speeds up work on a slow connection;
  • Google Chrome / Yandex.Browser are the most resource-intensive options.

If you are using little-known software (for example, Amigo from Mail.ru), delete it immediately.

Disk Cleanup

The browser saves temporary files to the system drive, and if there is not enough space on it, the Internet may slow down. To free up space, use:

  • program Ccleaner - removes unnecessary files and unnecessary entries in the registry;
  • standard cleaning tools - "Add or Remove Programs" in the control panel and "Disk Cleanup" in the properties of the system drive.

Defragmentation is the process of optimizing free disk space, rearranging clean clusters on a hard drive. This must be done at least once a month; if programs and files are written and deleted often, then defragmentation should be done more often - so the disk will work faster.

The required tool is located in the properties of the disk. Go to the "Service" section of the properties of the C: drive and run the defragmentation.

Cleaning and setting up the browser

Whatever browser you use, you need to constantly monitor it so that it does not clog. You need:

  • clean history;
  • clear cache (temporary files) and cookies;
  • delete unnecessary bookmarks;
  • do not install unnecessary plugins and extensions.

As a rule, all temporary files are deleted after the program is closed. Therefore, for timely cleaning, you just need not keep the program constantly running.

Management of all modern browsers is more or less standard, so it is difficult to get confused in the settings. To remove extra plugins:

  • go to the settings through the main menu (opens with the corresponding button on the taskbar);
  • go to the "Add-ons", "Plugins" or "Extensions" section;
  • remove the excess - in most cases it is enough to leave only AdBlock.

You can also clear the cache through the settings:

  • Chrome and Yandex.Browser: "Options" - "Advanced" - "Delete data";
  • IE: "Internet Options" - "Delete browsing history", check the box "Delete history on exit";
  • Firefox: "Settings" - "Advanced" - "Network" - "Cached content" - "Clear now";
  • Opera: "Settings" - "Delete personal data".

If the above tips do not help speed up page loading, call the wizard for a more thorough diagnosis and repair of your computer.