Causes of incorrect work of the electronic signature and ways to eliminate problems. Electronic signature gives an error when signing documents

To sign up for the Supplier Portal today, there are a few important requirements that must be met. In particular, registration is possible only if potential participant qualified electronic digital signature(EDS) made for order placement participants in accordance with Federal Law No. 44-FZ dated 05.04.2013 “On contract system in the field of procurement of goods, works, services to meet state and municipal needs. (EDS according to 44 FZ). The EDS for the Supplier Portal must be issued by an authorized certification center of electronic trading platforms.

If you need a qualified electronic signature to participate in the Supplier Portal, please contact the National Certification Authority. Use the information from our catalog and fill out the appropriate application. Our specialists will check it and, in case of finding inaccuracies, will contact you as soon as possible.

What to do after receiving the EDS?

• After completing the registration procedure on the Suppliers Portal, you should install a cryptographic information protection system and a special cryptographic component located on the Portal website, as well as the Microsoft Silverlight software component.
• After logging in, you can start creating an offer in Personal account user. Each offer must be signed with your electronic signature.
• Then wait for the customer to appear on your placed offer.
• Each of the parties signs the draft contract with his signature.
• After signing the contract, the parties proceed to its implementation.

Thus, obtaining and using an EDS for the Supplier Portal does not require any special legal or technical skills.

Briefly about the electronic portal

In order to improve the interaction of participants in the placement of government orders in the implementation of purchases of "small volume", regulated by Art. 93 of the Federal Law, the Moscow Portal of Suppliers was created. We list its main tasks and advantages:

• Increasing demand public procurement On the market.
• Possibility to analyze the existing supply market.
• Attracting representatives of small and medium-sized businesses to the execution of Moscow state orders.
• Opportunity to place your offers (goods and services) free of charge for more than 8,000 Moscow government customers.
• Full automation and use of technology electronic document management. This ensures that all portal members have a single information space, the possibility of operational analytics of available data.
• Objective information allows you to choose a reliable partner for cooperation.

EDS for 44-FZ and 223-FZ

Optimal conditions for doing business

Having received an EDS according to 44 Federal Law, commercial organizations will be able to discover big market new clients. After all, all budgetary organizations of the capital must conclude contracts for the receipt of goods or services only through the Supplier Portal. An EDS under 44 FZ will be required for registration on this Portal, and will allow you to conclude direct contracts with state employees for an amount not exceeding 100,000 rubles. We pay attention to our potential clients to the fact that there are no auctions in the e-shop. The supplier portal is a chance to conclude a direct contract with budget organization and immediately begin cooperation.

Another law regulating procurement is 223-FZ ( the federal law dated July 18, 2011 N 223-FZ (as amended on June 29, 2015) "On the procurement of goods, works, services certain types legal entities").

It regulates purchases:

• state corporations,
• state companies,
• organizations operating in the field of power supply, gas supply, heat supply, water supply, sanitation, cleaning Wastewater, disposal (burial) of municipal solid waste,
• state (SUE) and municipal (MUP) unitary enterprises,
• autonomous institutions,
• business companies, authorized capital whose share Russian Federation, a subject of the Russian Federation, exceeds fifty percent,
• budgetary institutions when they make purchases at the expense of funds received from income-generating activities.

In accordance with 223-FZ, the following definitions of the parties to the procurement are used: the customer and the procurement participant.

For the purposes of registering Customers under 223-FZ, the Unified Identification and Authentication System (ESIA) is used on the Official Website Zakupki.gov.ru. To log in to unified system identification and authentication (ESIA), a qualified electronic signature 223 FZ issued by an accredited certification center is required. In order for an electronic signature under 223 FZ to be obtained strictly within the framework of the current legislation, we suggest contacting the managers of our company to obtain all the necessary information.

We draw your attention to some of the nuances of the procedure. EDS for 223 FZ differ from certificates, with the help of which activities are carried out on trading floors. Our specialists will be able to inform each customer in detail about the type of certificate electronic signature needed to carry out a particular activity. By contacting the National Certification Center, you can get both an EDS according to 223 FZ, and according to 44 FZ.

All replacement and issuance of new electronic certificates will be carried out as soon as possible. If you have any questions about registration on trading floors, or regarding the use of EDS, please call us. We have the most up-to-date information concerning work with certificates according to 44 FZ and according to other Federal laws.

Many users encounter error 0x800B010A that occurs when trying to register on public procurement sites, as well as when using an EDS to sign documents. This failure should not be confused with a similar code in Windows 7. Today we will briefly explain how you can fix this certificate chain issue.

Causes of a certificate conflict

Most often, such an error appears on the site zakupki.mos.ru, but its appearance does not depend on the resource visited, the problem is only related to the incorrect use of EDS keys and certificates. Among the main reasons it is worth highlighting:

• expiration of the certificate in use;
• The absence of all root certificates in the hierarchy chain (from the GCA to the CA) - often users forget to add them all;
• the need to update all nodes and software CryptoPro to the current version.

The completely problematic notification looks like this: "Unable to build a certificate chain for the trusted root authority. (0x800B010A)". There are also other descriptions - "Error calculating signature", for example.

Fixing crash 0x800B010A

Checking deadlines

Rarely, but it still happens that the user overlooked the need for an update and did not request new keys. Check their expiration date, it may have expired. In this case, you should choose the current this moment certificate.

Checking the presence of the main GTC

Check that the chain of the presented root certificates contains the key of the PAC "Head Certification Authority". It is the first link and the main one in the hierarchical chain of certificates.

CryptoPro Verification

1. If all of the above does not help, try uninstalling and completely reinstalling the CRYPTO-PRO program.
2. At the same time, update all associated certificates.
3. If you are running in test mode, check if the address of the TSP service is correct.

Conclusion

Check all the above points, the correct execution of them will solve the problem "An untrusted certificate was used (0x800B010A)". Most often, the error is solved by adding the keys of the "Head Certification Authority". If you have any comments or additional tips on the solution, please indicate them in the comments.

Many procurement participants, regardless of experience, are faced with the problem of correct work on electronic trading platform. These errors can be discovered at any time, including during the electronic trading process.

The consequences can be very different, namely:

• Not submitted in time application for participation in the competition
• Lost e-auction
• State contract not signed on time

The three most common problems in working with an electronic signature

1. The certificate of the procurement participant is not displayed on the electronic platform
2. Electronic signature does not sign documents

In fact, there can be much more errors, but we will analyze the main and their causes, and also designate possible ways troubleshooting.

The most important thing is to remember that for the electronic signature to work correctly, you must use Internet Explorer at least version 8 and, preferably, no higher than 11 (with version 11, there are no guarantees that the signature will work stable).

The signing key certificate is not visible on the site when trying to log in

In this case, the error is caused by several reasons at once, namely:

• Incorrect configuration of the signing key certificate
• Internet browser configured incorrectly
• Certification Authority Root Certificate Missing

How to solve a problem?

First of all, you need to make sure that you have correctly installed the public part of the certificate into the personal part through the CIPF (Crypto Pro). In this case, the version of the installed program is suitable for the type of your operating system.

Then, in the settings of the Internet Explorer browser, you need to add site addresses to trusted sites and enable all ActiveX controls.

Electronic signature gives an error when signing documents

Typically, this error occurs in a number of cases:

• CryptoPro license expired
• Inserted media with a different certificate

How to fix it?

To do this, you need to obtain a new license by contacting the Certification Authority. After the license has been successfully obtained, you need to launch CryptoPro and enter the license serial number.

In the second case, you need to check all closed containers (carriers) inserted into the computer's USB port and check that the correct certificate has been selected.

The system gives an error when entering the electronic platform

This error can be caused by a combination of the reasons listed above. As practice shows, such an error primarily appears due to an incorrectly installed Capicom library. We recommend that you check the presence of the installed library on your computer and pay attention to the need to copy 2 system files with the .dll extension to one of the Windows folders when using a 64-bit system.

In order for you to avoid such mistakes, before installing an electronic signature, read on installing and configuring an electronic signature or order an issue and configuration of an electronic signature in our company.

Thank you very much, Mikhail, everything was done promptly and, most importantly, it was clear to me ... Since we have found a common language. I would like to keep in touch with you in the future. I hope for fruitful cooperation.

Olesya Mikhailovna - CEO LLC "VKS"

On behalf of the State Unitary Enterprise "Sevastopol Aviation Enterprise" we express our gratitude for the professionalism and efficiency of your company! We wish your company further prosperity!

Guskova Liliya Ivanovna - manager. SUE "SAP"

Thank you Michael for your help with the design. Very qualified employee +5!

Nadiya Shamilyevna - Entrepreneur IP Anoshkina

On behalf of the company "AKB-Avto" and on my own behalf, I express my gratitude to you and all the employees of your company for productive and high-quality work, sensitive attitude to customer requirements and efficiency in the execution of ordered work.

Nasibullina Alfira - Senior Manager"AKB-Auto"

I want to thank the consultant Mikhail for the excellent work, timely and complete consultations. He is very attentive to the client's problems and questions, promptly solving the most difficult situations that would seem to me. It's a pleasure to work with Michael!!! I will now recommend your company to my clients and friends. Yes, and technical support consultants are also very polite, attentive, they helped to cope with the difficult installation of the key. Thank you!!!

Olga Sevostyanova.

Acquisition of the key turned out to be very easy and even pleasant. Many thanks for the assistance to the manager Michael. Explains things that are complex and massive to understand, concisely, but very clearly. In addition, I called the toll-free hotline and left a request online, together with Mikhail. I got the key in 2 business days. In general, I recommend it if you save your time, but at the same time you want to have an understanding of what you are buying and what you are paying for. Thank you.

Levitsky Alexander Konstantinovich Samara

Personal gratitude to the consultant Mikhail Vladimirovich for the prompt consultation and work on the accelerated receipt of the ES certificate. During the preliminary consultation, the optimal set of individual services is selected. The end result is immediate.

Stoyanova N.L. - Chief Accountant LLC "SITECRIME"

Thanks for the quick work and expert help! I was very pleased with the advice!

Dmitry Fomin

LLC "Expert System" thanks the consultant Mikhail for the prompt work! We wish your company growth and prosperity!

Sukhanova M.S. - AppraiserLLC "Expert System", Volgograd

Thanks to the consultant, who introduced himself as Mikhail, for the efficiency in working with clients.

Ponomarev Stepan Gennadievich

Many thanks to the consultant Michael, for the assistance in obtaining an EDS. For prompt work and advice on issues arising in the process of registration.

Leonid Nekrasov

The company, represented by consultant Mikhail, does the impossible! Speed ​​up accreditation in less than 1 hour! Payment upon rendering of the service. I thought this didn't happen. With full responsibility, I can advise you to contact the Center for issuing electronic signatures.