How long does the Rostelecom hotline work. Rostelecom Hotline

It is unlikely that there is a person all over the world who uses the services of any telecom operator and has never encountered various kinds of problems. Breakdowns occur for everyone - infrequently, of course, but they do happen. For their prompt elimination and consultation on issues of concern to subscribers, technical support centers have been created. AT this material we will give recommendations to Rostelecom users - we will list all the numbers that can be contacted in case of incorrect provision of services.

Rostelecom hotline phone

Where to call individuals

It should be said right away that technical support for Rostelecom users is carried out at different numbers. Only for calls from residents of Moscow and the Moscow Region, several numbers are allocated. Each of them has its own function: somewhere we can only get general information(often introductory) about the provider's services; employees of other call centers provide comprehensive advice and help to sort out a specific case of breakdown. By the way, there are separate telephone numbers for servicing private, that is, individuals, and legal.

For residents of the capital and the region, the process is complicated by the fact that Rostelecom exists in this territory under the name OnLime - the brand has its own hotline.

8-800-100-08-00 - Rostelecom's hotline, where technical support is provided for users in all regions of the Russian Federation. By calling here, you can get advice on how to connect a landline phone, Internet or set up digital TV and answers to other general questions. However, the employees of this line will not help in particular situations of breakdown or any malfunction. There are other services for this.

The issues of connecting Rostelecom services are dealt with by the number: 8-800-707-80-00. The operators will accept your application and also clarify whether there is a connection in your house, apartment or office. Please note that the employees of the line do not deal with problems related to the absence of the Internet for some reason.

To resolve such issues, please call 8-800-707-12-12. This will help you if:

• the speed of the Internet connection has suddenly decreased;
• the Internet does not work - finding out and eliminating the causes;
• broken equipment;
• impossibility or some difficulties of connection;
• the connection is unstable and interrupted;
• some TV channels disappeared;
• bugs, glitches in the modem;
• landline phone not working.

This is where you need to look for full-fledged, comprehensive technical support for Rostelecom subscribers.

Note: the specified number is intended to serve only users of services from the capital and the Moscow region. A complete list of telephone hotlines by region is available on the official website of Rostelecom.

Where to call legal entities

Hot line Rostelecom to provide technical support to legal entities: 8-800-200-3000. It is intended exclusively for corporate users of the provider's services. The issues of connecting various options are dealt with by the call center employees by phone 8-800-200-99-09. If you are interested in questions related to OnLime, you can get advice and support by calling: 8-800-301-01-30. Please note that this is the hotline of OnLime.

These are the basic telephone numbers of Rostelecom technical support. As you can see, several hotlines of a certain specialization and focus operate in parallel, which makes the process of providing assistance prompt and efficient. In order not to experience irritation once again when communicating with operators, be careful when dialing the hotline number.

Rostelecom's Personal Account provides an opportunity to check the balance on the account and clarify the balance of package offers. If necessary, you can disable or restrict access to a particular service. Thanks to this service, the operator's subscribers have the opportunity to fully control and change personal settings. This allows you to save time by not waiting for a response from the company's service department, or frequent visits to the operator's branded stores. Having learned how to use this tool, the subscriber performs all the necessary operations independently and at any convenient time.

Login to the Rostelecom Personal Account

To use this service, you need any device with Internet access and a browser installed on it. Pass on the link https://lk.rt.ru/. Then enter your username and password. When using the service for the first time, you need to go through a simple registration procedure and log in. Read below on how to do this.

The registration procedure does not require any special data, and therefore everyone can go through it, even if you do not use the company's services yet, you can register in a single personal account of Rostelecom. So, registration will take no more than 5 minutes, let's go through the steps:

1. Follow the link https://lk.rt.ru/?action=reg. You will need to come up with a unique login (it will always be used to enter your Rostelecom personal account) and a password (it must consist of upper and lower case letters, there must also be a number and some special character, otherwise the system will not accept the password).
2. The next step is to fill in your personal data. Enter your Surname, First Name, Patronymic, date of birth and the region in which you are located (you must select it from the list provided)
3. Next, you need to enter the information to which Rostelecom's personal account will be linked. Enter address Email and your contact number. Choose which type of confirmation you want to use and click next.
4. The last step is to activate your account. If you chose the email confirmation method in the previous one, then you will receive an email with a link that you need to follow. If the phone, then you will receive a code in an SMS message, which will need to be entered in the confirmation form that opens.

If you have an IMPORTANT or very An urgent question, ask!!!

Additional features of the Rostelecom personal account

Registration in this service provides the subscriber with a wide range of actions that are performed by him independently. For example:

• Internet tariff plan management;
• connection or disconnection of tariff packages;
• selection of optimal offers of communication services;
• view account balance;
• make replenishment of the account without commission at any time;
• view statistics of waste and ordered services;
• enable or disable the necessary services;
• take part in bonus programs and promotions.

All this can be done after registration. The main advantage is that this system is absolutely free and works 24 hours a day, so you can use the services of your personal account at any convenient time.

IMPORTANT: The information on the site is provided for informational purposes only and is current at the time of writing. For more accurate information on certain issues, please contact the official operators.

Rostelecom is the largest Russian provider of broadband Internet access. For 12 years, this company has served more than 11 million subscribers in Russia. Of course, any client may have questions about the work of the provider. For this purpose, Rostelecom created a service technical support.

The Rostelecom technical support service is one of the most responsible and efficient. You can call the Rostelecom technical support service for free at any time of the day - the operator will listen to the subscriber with due attention and answer his questions. Rostelecom technical support service contains many phone numbers specializing in a particular service.

— 8 800 707 18 11.

• Help Desk - personal account status, tariff plans, "Promised Payment" service - 8 800 707 18 00.

• Rostelecom technical support service
  

for mobile connection subscribers - 8 800 300 18 02.

• Rostelecom support phone

for subscribers of mobile connection CDMA — 8 800 450 01 56.

• Rostelecom technical support phone number

connection questions different countries and cities - 8 800 300 18 01.

issues related to access to broadband Internet - 8 800 300 18 03.

• Rostelecom technical support phone

for receiving complaints and claims - 8 800 300 18 19.

Internet speed measurement

For Rostelecom subscribers, there is an interesting service - Rostelecom Internet speed testing.
This is very useful, since providers are not always conscientious about subscribers and can limit the speed of the Internet. For this reason, the provider decides to create a speed test. In order for subscribers to be able to test the speed of Rostelecom, the provider has created a special website that measures connection speed - Speedtest. To start the test, you need to click "Start testing". Rostelecom's testing speed is quite fast: verification will take only a couple of minutes from the subscriber.
If the Rostelecom Internet test showed disappointing results, contact Rostelecom support.

One of the popular companies that provide subscribers with communications and the Internet is Rostelecom.

Since users often have questions related to the use of equipment or other problems, it is imperative to know how to get through to Rostelecom technical support.

Some technical issues of Rostelecom subscribers can be resolved remotely.

So, by contacting technical support, subscribers have the opportunity to contact operators who can quickly and professionally answer all their questions.

As a rule, the work of technical support should be fast, clear and accessible. The final work of the operator is the elimination of the subscriber's problem.

Attention! To improve the level of technical support work, communication with the technical support operator is recorded.

Also, the subscriber can make an assessment of the quality and work of the operator from technical support.

Since the company is all-Russian, subscribers can contact technical support both in their region and on a common hot number.

The company also provides customer service abroad.

Its useful to note, that the work of Rostelecom operators takes place around the clock and at the same time customers do not need to pay for calls. This mode of operation is necessary in order to quickly and efficiently provide services to subscribers.

Technical support is also convenient in the sense that the company's phones are multi-channel and subscribers do not have to wait in line to contact the operator.

Technical support hotline

One of simple ways to find out the technical support number from Rostelecom is to go to the official website of the company, at the link:.

Attention! On the official website you can find short numbers, they are intended for mobile phones, you cannot contact the service from a landline phone.

You can call a number starting at 8800 by any phone around the clock and free of charge.

Its useful to note, that if, nevertheless, it was not possible to solve the problem remotely using the hotline, then subscribers can call the number: 8800 707 18 11 .

On it you can call the master to the house. Such a specialist will help solve the problem with communication, telephone or Internet. The call of the master is free, but you will have to pay for his work.

If an individual wants to solve a small technical problem, then you can dial the number 8800 181 18 30 .

It works around the clock and under the guidance of an operator, you can easily solve a simple problem.

Separately, it is worth considering a technical support hotline for subscribers who only wish to join Rostelecom.

The number works for them: 8 800 707 18 00 . At this number, you can call the help desk and find out detailed information on the tariffs and services provided by Rostelecom.

Also by this number you can find out about the status of your personal account, problems with payment and reissuing a package of services.

A mobile technical support short number works separately, by which you can freely find out the answers to your questions.

Just keep in mind that an answering machine will work, which will ask leading questions.

You can call this mobile support service at: 111 .

For individuals, there is a special autoinformer, which can be called by the number 8800 707 33 33.

Here, individuals can find out information (from a mobile or landline phone) on how to change the tariff or connect another service from Rostelecom.

For example, it can also connect to the Internet if the subscriber uses a telecom operator from Rostelecom.

Its useful to note, that Rostelecom provides services for both international and long-distance communications.

Therefore, subscribers may have questions about these services provided. You can solve them quite easily with the help of technical support by number: 8 800 300 18 01.

Since Rostelecom provides various services to customers, various technical support hot numbers work according to this.

For example, if you have problems with the Internet, you need to contact the number: 8 800 300 18 03 .

Do not forget that conversations on all numbers are monitored, so you should not worry about poor service or other interference with the operator.

Even if the subscriber has any claims against Rostelecom or the support service, they can be easily resolved by calling the number: 8 800 300 18 17 .

The problem is registered by the operator and will be resolved in the near future. As a rule, the user should be made aware of her decision.

How to contact the regional technical support?

If the subscriber wants to contact technical support in his region, then for this you also need to follow certain rules.

First you need to go to the official website of Rostelecom, and then the menu, where the numbers of local services will be provided.

As a rule, the numbers work for free and they start from 8800.

In any case, in order to find out the local technical support number, you will need to turn to the Internet, namely to the official website of Rostelecom.

The work of local operators is not separated from the work of general technical support. The only thing to pay attention to is that waiting for the operator can take some time, since the number of attendants in small towns is small.

How else to contact technical support?

Often, subscribers are looking for other ways to contact Rostelecom, without using the telephone hotline.

One of the easiest ways to find out the necessary information on the services provided is to contact the nearest branch of the company.

This method may be inconvenient because the smaller the city, the fewer Rostelecom companies will be.

In some cities there are no companies at all, so the only way to ask for help is the hotline or the official website of Rostelecom.

On the official website, customers can find out the information they need, in order to find out the status of the account and other nuances, the subscriber must register in the system.

Registering on the site is quite simple, since you only need to indicate the subscriber number that is indicated in the contract concluded with Rostelecom and other data requested by the system.

After registering in a personal account, customers can find out about the status of their account, about available tariffs and promotions that the company provides.

Also, through a personal account, customers can replenish their accounts, for example, through Sberbank, an electronic wallet.

Does technical support work for legal entities?

Rostelecom provides an opportunity to contact the hotline for questions of interest to both individuals and legal entities.

After all, for example, in Moscow many services from Rostelecom are connected corporate companies. The difference between their technical support and the usual one is that it deals with large and small businesses.

They use communications and the Internet from Rostelecom for financial and other purposes.

Thus, the following technical support numbers work for corporate clients:

8-495-181-17-66 .

This technical support number is intended for those legal entities that are just about to connect to Rostelecom for the first time.

In general, here you can find answers to all questions related to the connection of a particular package and equipment in general;

8-800-301-02-60 . This technical support number is intended for those legal entities that have been working with Rostelecom for a long time.

Here you can find out information about technical problems with the company, as well as about all the nuances with the work of a particular package connected from Rostelecom.

Both the first number of technical support and the second number are staffed by specialists who can answer almost any technical questions that corporate clients have.

Attention! For large businesses and other large companies, there is a separate technical support number: 8-800-200-3000 . Here problems with connection and technical problems of legal entities are solved.

It is worth noting that if individuals call technical support numbers for legal entities, they will not be able to answer anything here.

The only way out in this case is to wait for the operator to answer the technical support for individuals or find out the answer to the question on the official website of Rostelecom.

How to get support via international roaming?

Separately, it is worth considering the issue of communication between subscribers and a company that is in roaming.

In this case, customers also have the opportunity to contact the technical support hotline, at the number: +7 902 188 18 10.

Attention! It is worth noting that dialing occurs through +7, which means that the client is leaving through international roaming.

This number is also free, so subscribers will not have to pay anything for the technical support received from the company.

Thus, subscribers can get answers to questions different ways and it's practically free. There are many numbers from the Rostelecom company, which customers can call around the clock.

Such a number of numbers indicates that the company is always ready to help its customers in a difficult situation.

If the subscriber does not have the opportunity to contact the hotline, then he can easily find out the answer to his question at the company's branch or on the official website of Rostelecom.

The company also works separately with legal entities, who have their own two technical support phones to solve problems.

Self-service tools provided by service providers help manage telephony, internet, and home television. One of these tools is the personal account of Rostelecom. This is a convenient online service management system, without going to service offices. Personal Area subscriber is provided to users free of charge. To get started, you need to register an account.

All actions are performed at lk.rt.ru - here are the authorization and registration forms. The old versions of the LC operating in some regions are gradually being turned off, as they do not meet the current needs of the provider and users. If it was possible to enter the old personal accounts by the contract number, now you need to register with your personal data.

To create an account for individuals, follow these steps:

• Go to the registration page;
• Enter your email address or mobile phone number in the form;
• Come up with a strong password that meets the requirements of the system;
• Select a service region.

Click on the "Continue" button and complete the registration process. For example, when specifying an e-mail, you must follow the link from the confirmation letter. Immediately after that, you will be taken to the personal account of an individual.

You can log into your personal account using your social media accounts. To do this, you need to enter the settings of the Rostelecom personal account, in the "Link to social networks" section. Link your account to Yandex, Mail.ru, Odnoklassniki, Google+ or Vkontakte - now you don't have to remember your personal account password. For convenient access to the self-service system, use Rostelecom's social network applications - links to them are affixed in your personal account.

If during the registration process you indicated your mobile phone, log in using your phone number, indicating it in full international format (with +7).

Authorization of personal accounts

The next task is to link a personal account desired service. In the old personal accounts, this was not required, the binding under the contract worked there. Let's start by tying home Internet- you need to authorize a personal account in your personal account. Click on the "Link a personal account" button, specify the region and account number. After finding the account, enter your login and password for accessing the Internet and confirm your intentions.

In the same way, we are trying to connect Rostelecom's digital television to our personal account. Select a service, enter the TV account number, enter the service login and confirm your intentions. Tie in the same way home phone(if any) and number mobile communications Rostelecom (if you use this service). Registration by personal account number will take you just a few minutes.

Do not forget to fully configure the service for work by filling out personal information- Name, home address, phone number.

How to use

1. It only takes a few minutes to get ready to work with the LC.
2. The first step is to register and activate a single personal account of Rostelecom.
3. The second step is to add invoices to "My Services" (displayed on the main page of the service).
4. The third step is directly working with services.

A personal account on the Rostelecom website opens up the following opportunities:

• Payment for all related services bank cards, Yandex.Money, Webmoney and other methods. For more convenient payment, set up auto payment;
• Independent disconnection / connection of services;
• Independent change of the tariff plan at Rostelecom online;
• Viewing detailed information on consumed services;
• Participation in bonus program Rostelecom.

A personal account is a convenient and modern self-service tool. If you are still working in the old system and logging in using your personal account number, register in the new personal account. It is more convenient to work.