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New offers from Cellcom TV

Original taken from IPayLess

The company is taking a new strategic move to eliminate the duopoly YES-HOT to premium sports channels.

T The Cellcom TV TV platform has been expanded with new offerings for sports fans.

T Now the sports channels of the RGE group, including Sport 5, Sport +5, Sport +5 LIVE, Sport +5 Gold, Sport i5 and Sport 5 HD, will delight fans with sports events.

D During this time, Cellcom offered Israelis the only One HD sports channel.

P According to the company, the basic package will include 2 sports channels (55 and 56) at no extra charge. Payment for premium channels will be monthly 52 shekels.

R Previously, sports TV channels were broadcast only for cable and satellite TV subscribers.

H Please remember that Cellcom Israel Ltd. offers television services over the Internet (OTT TV technology), which are fundamentally different from other television service providers.

T Cellcom TV offers viewers only a few public channels (1, 2, 9, 10, 23, Knesset channel, educational TV) that are broadcast live. The package from Cellcom does not include Russian-language channels.

It is important to emphasize that only these channels are broadcast live, all other content is provided to the consumer in VOD format, that is, in the archive library of recorded films and TV shows.

When choosing TV from Cellcom, you do not need to pay for a subscription for a year, and equipment can be rented with a subscription fee. Like any Internet TV, its minus is depending on the Internet line.

So far, unfortunately, the Israeli viewer is waiting for the broadcasts of Russian-language channels on the Cellcom TV platform.

All about television in Israel with its advantages and disadvantages: Russian-language television in Israel.

The latest news from the Israeli communications market:

In the context of the radical transformation of the Israeli telecommunications market, the key problematic point for users remains disconnection from the services of the telecom operator.

Customers of telecommunications companies spend a lot of time, effort and nerves to get through and disconnect communication services. In turn, service providers in every possible way prevent their subscribers from disconnecting from the company's services.

In order to properly perform the shutdown process, the company IPayLess advises to send official letter telecom company by e-mail and dub it to a fax.

Mandatory details of such a letter: customer's teudat zeut number, the last four digits of the means of payment with which you pay this service, First and last name of the client, actual address of residence, valid contact number(preferably several).

REMEMBER A: Incorrect or incorrect data releases the company from disconnecting the subscriber who cancels the service.

Below are the data of all companies providing communication services in Israel (fax numbers and e-mail addresses) for the client's request to disconnect from telecommunication services:

Bezeq: [email protected], 03-6118221
YES: [email protected], 09-7616193
Bezeq Benleumi: [email protected], 03-9285014
Pelephone: [email protected], 03-5728045
cellcom: [email protected], 052-9980277
netvision: [email protected], 03-5201960
Partner Cellular: [email protected]
Partner Internet: [email protected], 074-7392261
HOT(television and tashtit): [email protected], 1801-700-701
HOT Mobile (Cellular): [email protected], 077-3335000
hotnet(sapak): [email protected], 077-3306901
Golan Telecom: [email protected], 072-2220058
018 : [email protected], 03-9254433
019 : [email protected], 03-907369
Triple C: [email protected], 03-9201231
YouPhone: [email protected], 03-9284215
Rami Levy: [email protected], 076-888 8666
Home Cellular: [email protected], 03-6094914
Rimon: [email protected], 03-5327666

The second way to disconnect from communication services in Israel is the Netek electronic service.

Netek website - free service, which allows you to send an application to disconnect the communication provider in accordance with the law, from which it follows that within three working days from the date of the application, the company is obliged to stop providing its services to the client and withdrawing money for services.

If the company continues to withdraw money from the client after this period, the client can file a claim against this company and receive compensation from it in the amount of up to 10,000 shekels.

How it works?

The Netek Internet Service provides an opportunity to formally request the termination of the services of most telecom providers in Israel. This request is made by the client by filling out a specific form on the site, after which the created application is sent to the official fax of the company from which you disconnect.

For its part, Netek provides the user with a notification that a fax is received by the company from whose services you want to disconnect. A copy of the sent document is also provided to the client himself on email.

1. Select the logo of the desired company.
2. Fill out the form in accordance with some rules:
- number of the client's teudat zeut;
- the last 4 digits of the means of payment with which you pay for this service;
- Name and surname of the client;
- actual address of residence;
- valid contact number;
- in the "Type of service" section, it is important to select the item of the type of service that you need to disable;
- enter a valid e-mail.
After filling out the application, you need to click the "I was disconnected" button.
3. The client receives an email with a "I've been disconnected" button to click on.
4. Netek then faxes your completed form to the company you wish to disconnect from. After the company receives your fax, the Netek website will send to your email address notice of delivery to the company of your application and a copy of this document.

IMPORTANT understand that the failure to receive a second letter from Netek with a copy of the document in it means that the addressee (the company from which you are disconnecting) did not receive your request to disconnect the communication service and you will have to do these steps again!!!

The same is true in the opposite case: the letter you received from the Netek website indicates 100% delivery of your application.

1. The first thing to do is to save a copy of the document in the second letter from the Netek service.
2. Wait up to 3 working days for a call from a representative of the company being disconnected.
3. When you are contacted, in the conversation you need to insist on disconnecting and get the number of the appeal in which you were disconnected from the service, and write it down for yourself in case the telecommunications company continues to charge money for "provided services".

If you were not contacted within 3 working days, this means one thing - the telecom company ignored your fax and you were not disconnected!!!

In this case, you need to call the service department of this company, ask the operator to disconnect from the company's services retroactively (when your application is submitted), name the appeal number that is in the fax confirmation copy from Netek.

IMPORTANT TO REMEMBER: without a conversation with a representative of the company, the disconnection cannot be made !!!

It would seem that the market cellular services on the territory of Russia has long been fully completed. Many people have not yet had time to get used to such participants as Yota and Tele2, and it is already replenished with a new “character”. Meet a completely new mobile operator - Atlas.

Of course, today it is quite difficult to count on success and popularity in the cellular communication market if you do not have a whole list of advantages and innovative proposals in stock. And "Atlas" is the one who is ready to flip the sphere mobile communications in Russia. And more on that below.

What kind of operator is this, Atlas?

Atlas is a fundamentally new mobile operator, which differs from all the “giants” of the sphere operating today in that it is not required to pay money directly for using communication services.

The company offers subscribers to pay for communication services with the so-called "Atlas" - conditional monetary units that subscribers earn for using communication services, as well as the operator's official application.

How to connect to the tariffs of the operator "Atlas"

In order to become a subscriber of this operator at the current stage of its existence, potential clients the company needs to do only one thing - download the official Atlas app for your smartphone. To date, you can download the app for gadgets running:

After downloading the application, users need to go through a short registration procedure, after which it remains to wait for a response from the company's employees, who will inform you about where and when you can get the coveted SIM card.

Atlas operator tariffs (communication packages): detailed description

Having finally received a SIM card, subscribers can start setting up their tariff plan. Fortunately, for this you do not need to go to the company's office, look for the corresponding USSD requests on the official website or third-party information portals all you need to do is open the app on your smartphone. It is in it that the tariff plans are configured, of which 6 are currently offered: five free packages, the activation of which is available for Atlases, as well as one package for subscribers with conservative views who are used to paying for cellular communication rubles.

The tariffs of the Atlas operator, available for connection for "points", are valid on the territory of Moscow and the Moscow region, and it is within these limits that you can use the services of calls and sending messages. As for mobile internet, then it can be used throughout the country.

So, what do the current tariff plans:

1. Tariff (package) "10" offers subscribers to connect 50 megabytes of Internet traffic, 3 minutes for making outgoing calls, as well as 50 text messages for 1 day for 10 atlases.
2. Tariff "50" offers subscribers to connect 300 megabytes of Internet traffic, 15 minutes for making outgoing calls, as well as 100 text messages for 1 week for 50 atlases.
3. Tariff "150"- 750 megabytes of Internet traffic, 50 minutes of outgoing calls, as well as 150 text messages for 1 month for 150 atlases.
4. Package "300"- 2000 megabytes of Internet traffic, 100 minutes of outgoing calls, as well as 200 text messages for 1 month for 300 atlases.
5. Tariff "430" offers subscribers to connect 5000 megabytes of Internet traffic for 1 month for 430 atlases. The offer is designed for subscribers who need only a large package of high-speed mobile Internet.

Atlases, when connecting tariffs through the official smartphone application, are equated to rubles at the rate of 1 to 1.

Connected and use the connection from the operator Atlas! Is everything okay or not? Are there any wishes? Describe your impressions about the work of the new operator and help other subscribers make a choice whether to connect or not.

Annual savings for each Israeli family - NIS 3,500.
Internet (provider + infrastructure), home phone and television - from one company.

The "Selcom TV" package includes popular channels in Russian.
Celcom is the first and only one in the Israeli communications market that offers its customers Triple - three types of services from one company: television, home telephone line, internet provider and internet infrastructure.

Unprecedented price - only 149 shekels per month.

The package includes internet at speeds up to 40 MB and unlimited domestic calls to mobile and landline phones in the country.

As it was before:
Before Celcom introduced new service, customers in the communications market had to pay hundreds of shekels per month for various telecommunications packages, the average price of which reached 439 shekels per month.
Customers wishing to join the triple package also had to add the services of an ISP, which incurs additional costs.
According to a study by Geocartographia, 96% of Israelis would prefer to have the entire range of Internet services and infrastructure at home from one company and be serviced in a single service center.

How it is now:
For the first time, customers can choose a full package of communication services with the most attractive price in the country. All services: home phone + internet (provider and infrastructure) + "Celcom TV" - from one company and with a single customer service center.

"Celcom TV" - the formula for success
Recall that "Celcom" made a revolution in the television market when it offered a price of 99 shekels. per month. In a market that used to pay an average of 320 NIS for television. per month, customers "voted with their feet": more than 122 thousand families have joined Selcom TV in the past - they all save serious sums in year. Only in the fourth quarter of 2016, 12,000 new customers joined Celcom TV.

Recently, the number of Russian-speaking Israelis who wished to have access to the quality, comfort and price of Celcom TV has grown significantly. Meeting the desires of Russian-speaking customers, the company has expanded its package with channels in Russian.
"Celcom TV" now includes 20 channels in Russian: "Channel One World Wide Web", "RTR-Planet", RTVi, "Russia-24", "1+" 1. The package includes movie channels - "Bestseller", "Dom Kino", "Teleclub", "Our Cinema". Entertainment: "Humor TV" , "Planet HD" and "Telecafe", nostalgic channel Vremya, Children's channels - "Carousel" and "Mult". Musical - Music Box Russia, "Music of the First", Music Box, "Chanson TV".
Channel 9 is also included in the Celcom TV package.

The content of "Celcom TV" is constantly expanding.
Channels in Russian will be free for the first six months, then they can be viewed for an additional fee of 29 NIS per month.

What does the "Celcom TV" package for 99 shekels include?
"Celcom TV" for 99 shekels per month includes a decoder (mimir) with the ability to record Catch up channels (this option automatically records and saves in the "Last week" subsection best programs 2 and 10 channels that you did not have time to watch - at no extra charge) and a complete catalog of VOD channels. There is also a direct access to social networks and youtube with a simple push of a button on the remote. The service package also includes the use of the Selcom TV application for two users of portable mobile devices (smartphones or tablets). Thus, with the help of "Selcom TV" you get a set-top box (decoder) with a built-in streamer that turns your TV into a smart TV, with the ability to view both regular programs and all Internet content, series and films from any sites on the screen, youtube video etc. Technical support is provided around the clock.

Channels for everyone: The most popular channels in Israel are available live on "Celcom TV" among them the Hebrew-language channels "Idan Plus" - 1, 2,10, 23, 99, 33, as well as sports channels: Channel 5, Channel 5 Gold, 5 channel Live, channel 5 Sport HD and channel 5 plus, One HD, as well as channels such as channel 9, channel 24, channel 20, Israeli series channel, marathon channels (movie marathon, series marathon, children's program marathon, marathon for the most small, a marathon of Israeli TV shows, a marathon of HD live concerts) - all in HD quality.

Additional sports channels: sports channels 1 and 2: English, Spanish and Italian Leagues, Israeli Premier League and more are available as premium HD channels for an additional fee.

International Channels: High-quality international channels such as National Geographic, Sony, BBC Worldwide, CBS, Fox Business HD, Travel Channel, Food Network, Fine Living One HD, CNN HD, Viva, Viva+ and so on are available on Celcom TV. .
Free VOD library: with thousands of hours of popular films, series (including Russian) and programs, international and Israeli - at no extra charge, in HD quality. All new films entering the library have the option of professional dubbing into Russian.

"Celcom has revolutionized prices in every Israeli home," says CEO"Celcom" Nir Stern, - after the great success of "Celcom TV" in the television market, which was "ruled" by the duumvirate for a long time, we changed the situation with prices in the communications market as well. The Israeli consumer has finally waited for the competition in this market - and can now save thousands of shekels a year on information services that he needs.

"Celcom Triple" service for 149 NIS. per month includes: Internet speed up to 40 MB plus "Selcom TV" plus a home phone with an unlimited number of internal calls to mobile and landline phones of the country - additional charges in 20 nis. per month, starting from the second year. Internet (provider + infrastructure), home telephone and television - from one company and with one service center.

Which companies in the communications market are the most satisfied customers?
Market research shows that Celcom TV's customers are completely satisfied with the level of services provided. And since its launch, more than 122,000 families have joined Celcom TV.

What causes dissatisfaction among customers in the communications market?
1. High price (80,2%)
2. Service in different service centers (76.4%)
3. Having to sign contracts with an ISP and an infrastructure provider in two different companies (74.5%)
4. In the event of a breakdown, it is not clear who should make repairs - the Internet provider or the infrastructure provider (70.9%)

High price:
91.9% of customers think they pay too much for their TV
Payments are not transparent:
54% of "HOT" and "Yes" customers are unaware that they pay extra for VOD service
71% of "HOT" and "Yes" customers are unaware that they are paying extra for a decoder