What is pao mgts. Mgtsmoskovsk city telephone network
On the exchange
Moscow City Telephone Network (MGTS)- Russian telecommunications company. Provides services broadband access Internet, digital television, mobile communications, local telephone connection, video surveillance, burglar alarms and others on the territory of Moscow and the Moscow region. Has the largest in Moscow backbone network data transmission with a total length of about 45 thousand km.
Full name - Public Joint Stock Company "Moscow City Telephone Network". The headquarters is in Moscow.
Story [ | ]
MGTS logo from 1991 to 2006
MGTS logo from 2006 to 2013
MGTS logo from 2013 to 2015
July 12, 1882- Foundation of the Moscow city telephone network. On this day, the opening of the first manual telephone exchange of the Gileland system of the Bell company took place in the house of the merchant Popov on Kuznetsky Most.
MGTS in 1890
December 31, 1898- the first intercity line Moscow - St. Petersburg was opened.
1909 - Installed the first payphones.
1932 - a free reference service "09" was created, in 1937 year - exact time service "100".
1970 - the first automatic international communication Moscow-Berlin-Prague-Warsaw was established.
1980 - MGTS provided telephone communications for the Olympic Games. About 80,000 telephones, 350 payphones were installed, more than 15,000 channels and direct communication lines were organized. Inquiry service "09" during the games served foreigners in English, French, German and Spanish.
1982 - opening of the MGTS museum, which is considered one of the best corporate museums on the history of communications in Russia. The unique exhibit is operating model the first machine exchange, put into operation in 1930. Listed in the Guinness Book of Records as the longest operating ATC in the world.
1986 - the first fiber-optic communication line 8.7 km long was laid.
1989 - two joint ventures were created: AMT (MGTS-Telenokiya, Finland) and Comstar (MGTS-GPT, Great Britain).
1992 - MGTS became a state enterprise. The first general director is VF Vasiliev. In memory of Vasiliev, an annual MGTS award named after him was established, which is awarded to the best innovators of the company.
1994 - State enterprise MGTS was transformed into an open joint stock company.
2002 - market launch of broadband Internet access services.
2004 - the beginning of the replacement of analog numbers with digital ones.
MGTS and CJSC MTU-Intel implemented a revolutionary project for the Moscow market called STREAM for connecting to the Grid via ADSL technologies, which replaced dial-up access and provided guaranteed Internet speeds with a free telephone line. During the year, more than 100,000 users connected to the STREAM Internet, which led to a decrease in the cost of Internet traffic and made the Internet an affordable mass service.
2006 - the Unified Contact Center began its work. Expansion of the range of services related to mobile communication systems: call forwarding from home to mobile phone, sending and receiving SMS messages from a landline phone.
Payphone MGTS in 2007
2007 - introduced unlimited tariffs for broadband Internet access.
2008 - MGTS has connected more than 400 special payphones for wheelchair users to its network.
2011 - As a result of the reorganization of COMSTAR-UTS OJSC in the form of a merger with MTS OJSC, the block of shares in MGTS OJSC, owned by COMSTAR-UTS OJSC and amounting to 55.7% of the authorized capital of MGTS OJSC, was transferred to MTS OJSC by way of universal succession ". The digitalization of the communication network has been completed, as a result of which Moscow has the opportunity to save a telephone number when changing its place of residence.
2012 - MGTS started construction of a new fiber-optic high-speed network for modern technology GPON and announced a strategy for transforming from a traditional telecom company into a multiservice operator through the development of new services based on Internet access.
2013 - the company received a virtual operator license (Mobile Virtual Network Operators, MVNO).
2014 - start of sales of mobile communication services with the provision of MGTS SIM cards on the basis of MTS. Package offers extended to four services: broadband Internet access, fixed telephony, digital TV, mobile communications. MGTS was the first among large operators to bring to the market an Internet tariff with a speed of up to 500 Mbps. The company's network is equipped with the Deep Packet Inspection (DPI) Internet traffic recognition system, which allows you to analyze various data transfer parameters and manage traffic of a certain type (for example, p2p traffic from torrent trackers).
2015 - the company completed the reconstruction of its own data transmission network by replacing copper communication lines with fiber-optic ones using GPON technology. According to the company, its GPON network covers 3.9 million or 95% of Moscow apartments. MGTS introduced new intelligent services for home, office and city management to the mass and corporate market: Video Surveillance and Burglar Alarm.
Owners and management[ | ]
The largest shareholder of MGTS PJSC is MTS PJSC (MTS PJSC’s share in authorized capital PJSC MGTS: 94.606%, share owned by PJSC MTS ordinary shares PJSC MGTS: 99.11%) . Chairman of the Board of Directors of the company - Andrey Dubovskov (President of MTS PJSC), General Director - Pavel Kuznetsov.
Activity [ | ]
MGTS provides services of local and intrazonal telephone communication, broadband Internet access, digital TV and mobile communications for individuals and legal entities.
Services based on internet access[ | ]
MGTS provides the following services based on Internet access: video surveillance, burglar alarm, intercom with a call to home phone. MGTS promotes the concept of building a "smart home" through Internet technologies.
CCTV[ | ]
Since 2015, it has been providing video surveillance services to private and corporate clients. Includes installation and maintenance of CCTV cameras and video archive (from 5 to 30 days)
Estimated goods and services, according to OKPD:
- Providing the possibility of a free round-the-clock call of emergency operational services
- Providing access to a communication network
- Provision of connections via a mobile radio network for receiving (transmitting) voice as well as non-voice information, ensuring continuity of communication when providing a service, regardless of the location of the subscriber, including when he is moving
- Provision of telephone connections for the transmission of voice information
- Provision of connections via a mobile satellite radio network for receiving (transmitting) voice as well as non-voice information, ensuring continuity of communication when providing a service, regardless of the location of the subscriber, including when he moves within the territory Russian Federation
- Telex services
- Mobile satellite radio services
- Other telecommunication services not included in other groups
- Provision of connections over a data network, with the exception of connections for the purpose of transmitting voice information
- Data communication services
Archival extract
| OGRN | 1027739285265 |
|---|---|
| TIN | 7710016640 |
| OKPO | 4856548 |
| OKATO | 45286560000 |
| Date of registration | September 30, 2002 |
| Registrar | Interdistrict Inspectorate of the Ministry of the Russian Federation on taxes and fees No. 39 for MOSCOW |
| Ownership type | Joint private and foreign ownership |
| Organizational and legal form | open joint-stock companies |
| Authorized capital | RUB 3,831,802,000 |
| CEO | Ershov Andrey Viktorovich |
Mini-information about OJSC "MGTS"
OJSC "MGTS", date of registration - September 30, 2002, registrar - Interdistrict Inspectorate of the Ministry of the Russian Federation for Taxes and Dues No. 39 for MOSCOW. Full official name - OPEN JOINT STOCK COMPANY "MOSCOW CITY TELEPHONE NETWORK". Legal address : 119017, MOSCOW, st. BOLSHAYA ORDYNKA, 25, building 1. The main activity is: "Activities in the field of telecommunications". The company is also registered in such categories as: "Other wholesale trade", "Development of projects of industrial processes and industries related to electrical engineering, electronic engineering, mining, chemical technology, mechanical engineering, as well as in the field of industrial construction, system engineering and safety, "Activity of children's camps during the holidays." General Director - Andrey Viktorovich Ershov. Organizational and legal form (OPF) - open joint-stock companies. Ownership type - joint private and foreign property.
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former general Director of PJSC Moscow City Telephone Network (MGTS) Andrey Ershov has been appointed Advisor to the President of MTS (Mobile TeleSystems PJSC).
The appointment of Andrey Ershov (pictured) became known to ComNews from a source in the telecommunications market. Relatively official duties, as well as the goals and objectives set for Andrei Ershov in his new post, the source of information did not provide. The press service of MTS confirmed the appointment of Andrey Ershov.
Recall that before his appointment at MTS, Andrey Ershov served as head of MGTS (part of the MTS group) from October 2012 to June 2018. Andrey Ershov left MGTS own will and, as stated, then had to do project activities outside of MGTS. At the same time, the position CEO At one time, he took over the company after only two months of work in the position of First Deputy General Director for Business Development of MGTS, before having worked in senior positions at MTS for eight years.
It should be noted that, according to TMT Consulting, by the end of the first quarter of 2018, the operator served 4.3 million fixed phones. By the end of Q3 2017, MGTS ranked first in Moscow in terms of the number of fixed Internet users, serving more than 1.4 million subscribers. At the end of 2017, the company was also in third place in terms of the number of pay TV subscribers in Moscow - there were about 570,000 of them.
At the same time, as follows from the MGTS report, the operator's revenue in 2017 compared to 2016 decreased by approximately 1.5% to 38.9 billion rubles. Mainly due to the reduction in income from fixed telephone service (the largest source of income). Revenue from wired Internet access (the second largest revenue item) increased by 36% to RUB 5.36 billion.
Note that, under the leadership of Andrey Ershov, MGTS, in particular, built a new fiber-optic network using GPON technology, designed for high-speed Internet connection (the operator's representatives previously estimated the budget for this project at 60 billion rubles). According to MGTS, 1.7 million subscribers are now connected to the GPON network.
Let's also pay attention to the fact that after Andrei Ershov left the post of head of MGTS in June of this year, several more reshuffles in leadership positions took place in the company. Almost immediately after the appearance of information about the change of the head of MGTS, Alexei Nazarov took the post of sales and service director for MGTS. Previously, this position was held for more than five years by German Yurtaev, who left the company of his own free will. Alexey Nazarov moved to MGTS from TransTeleCom Company JSC.
At the end of July 2018, Dmitry Kulakovsky, Director of Marketing and Business Development, left MGTS.
ComNews dossier
Andrey Ershov was born in 1974. In 1997 he graduated with honors from the Samara State Aerospace University. In 2000 he graduated from the Moscow State University Economics, Statistics and Informatics with a degree in Finance and Credit. In 2004, he joined MTS as head of the marketing department for the Volga Region - South-East macroregion. Worked as head of marketing department retail market MTS Corporate Center and director of the commercial department of MTS Russia, then - director of the Ural macro-region of MTS. In August 2012, he was appointed First Deputy General Director for Business Development at MGTS. From October 2012 to June 2018, he was CEO of MGTS. In July 2018, he was appointed Advisor to the President of MTS PJSC.
Mgts - lac west - " dead Souls"or how" from "yield" money from the company
Published: 8 h 42 min ago Lusha
I just think that it is useless to write about this, since the management of MGTS represented by Dimukhametov Sh., Kabatov P., as well as the immediate supervisor Tolstikhin K, did not react in any way, calling it a "minor violation", as well as the economic security system. But if the leaders consider the misappropriation of 2 million rubles "so-or-so", then what can be discussed and what theft and underwriting are hidden behind it. So, in 2012, Vladimir Vladimirovich Yegorov was appointed head of MGTS lac West (56/2, Fabritsius St.), with a salary of 120,000 rubles, on the recommendation of Arkady Golyshev. He has 2 drivers from the Elavius company Migunov and Baboshkin (and in 2013 Dronov will also join him). But they are also issued by manters in the same MGTS company, that is, people are both drivers and manters for the same work schedule, but without any education at all, the application log is maintained by Firsov and Grigoriev (which they are well aware of what is happening in Department), there is a violation of professional ethics. The salary of the manter at that time is 35 thousand rubles, which, of course, is entered in an envelope to Yegorov and divided between the driver and the "manter". That is, for the period from 2012 to February 2015 (Dronov's dismissal), Yegorov appropriated about 2 million rubles to himself, but I wonder how many such "dead souls" he has that live only on paper, what do you think? The employees were calls to the economic security service and higher authorities, but they probably have so much to hide that they left it as a "minor violation". All documents for these 3 people are in the accounting department, all this can be tracked and sorted out, but is 2 million for MGTS really money? Apparently not. Will such "subscriptions" of 35 thousand damage the company? And now the question is, why can't you find an honest and professional leader for a salary of 120 thousand? There are no such in MGTS? Probably not to be found, just like Yegorov until the end of the working day. You know, all this can be raised and checked if you wish, a year has passed, and Mr. Yegorov continues to take money, so the "dead souls" continue, but it means that such a person is beneficial to the leadership, or simply knows a lot about the machinations of others. Below are the official documents of two drivers, that is, their field of activity is taxis, but they are also "manters" in MGTS.
Why is it impossible to monitor the network without feedback from the subscriber, what is MGTS technical support today, and also what is the use of GPON technology for an ordinary subscriber? Today Nikolai Ilyushkin, Director of the Technical Service Department (TTS) of MGTS OJSC, answers these questions to the site correspondent.
The technical service department is exactly the place where the correct and uninterrupted provision of all company services is ensured. A necessary part of the Department's work is monitoring the network and IT infrastructure, as well as processing subscriber requests. JSC "Moscow City Telephone Network" technical service is concentrated in several departments, including the Technical Service Department, which is responsible for the level of service to customers.
Recall that in May 2012, in parallel with the start of a large-scale project to replace copper infrastructure with fiber-optic infrastructure using GPON technology in Moscow, MGTS combined all the monitoring services of its own network and networks of the former Comstar on the new site of the Unified Monitoring Center (EMC), climate and power equipment, security, engineering, fire and burglar alarms. Thanks to this centralization, MGTS has the opportunity to ensure the uninterrupted operation of communication networks, centrally develop management systems, monitoring the quality of services.
At the end of 2012, summing up the results of the first half of the ECM, Andrey Ershov, General Director of MGTS, called the monitoring center " key element» GPON network construction program, as the company, developing technologies, should not forget about the development of the quality of customer service. (See about this news section "" dated 11/19/2012).
The Technical Service Department is part of the MGTS technical unit headed by Alexander Trokhin. Today, more than 100 employees work in the monitoring center around the clock.
Details of the Department's activities are disclosed by Nikolai Ilyushkin.
What departments does the structure consist of, which can be conditionally called common word"technical support"?
The structure of the technical unit of MGTS consists of several departments responsible for the construction and planning of networks, their development and operation. The technical service department is entrusted with a controlling function: any emergency situations are detected by the TTS employees, or they come to us in the form of a subscriber's request, then we either resolve the incident on-line or coordinate its solution.
The Department has the following departments: Monitoring and Coordination Center (former ECM), departments technical support market segments: mass, corporate and telecom operators. The technical support department is also located here. government projects, such as the city security system (cameras at the entrances and in crowded places), intelligent transport system and others.
The Center for Monitoring and Coordination, in turn, is divided into areas of monitoring IP services, streaming services, and monitoring the infrastructure of objects. When developing a new organizational structure, we consciously moved from monitoring network elements or individual objects to comprehensive monitoring of all kinds of client services or services. Now in IP services we monitor the operation of transport networks, distribution and access networks, in streaming services - switching, in the facility infrastructure monitoring department - events of complex security systems for facilities, energy and climate. Additionally, several specialists have been allocated in the monitoring center who are engaged in the organization of scheduled preventive work: they make sure that the ongoing work will not affect subscribers, and all subscribers have been notified by responsible departments.
What's the Difference new system from the one before?
About a year and a half ago, technical support functions were still scattered across several operations departments, which were responsible only for the area of \u200b\u200bresponsibility of their department. Now, within the technical block, there is a single body responsible for all incidents and problems, for the full cycle of monitoring all the services provided by MGTS. Some of the functions that were not originally there were created from scratch, some of the functions were merged in the Technical Service Department.
In October-November 2014, we plan to gather all the employees of the department from disparate sites into a single technical service center, which will be located in a building on Khachaturyan Street, and the 6-year centralization process will be completed. Now we are at the final stage of the move: equipment is being adjusted, cozy conditions are being created for employees. Two video walls with a map of objects and their condition will be created on the floors, new jobs for technical support engineers will be equipped that meet all modern standards.
What does the transition “from networks to services” mean? What principles underlie the work of the Technical Service Department?
"Classic" monitoring is a constant monitoring of the health or the so-called availability of a particular network node, a particular server, the correlation of these failures with each other. When I talk about the transition to service monitoring, this means that every section of our network or a partner's network, every IT service, or application or system involved in organizing a user service - they are all under the control of monitoring systems, which are not only they check the performance of each, but also understand their interconnection, architecture, and the qualified engineering staff of the Center evaluates their impact on the subscriber.
Thanks to GPON technology and a modern equipment configuration system according to the TR-069 specification (this standard from the Broadband Forum allows remote configuration and monitoring of customer equipment - author's note), call center employees, technical support and monitoring engineers see the full picture and the status of services not only on the company's equipment, as well as on the subscriber component - up to ONT performance parameters, counters, triggers that characterize the quality of the service on client devices.
What we are doing in terms of developing monitoring systems allows us to see the situation with services deeper, directly in the subscriber's apartment - this is unique competitive advantage MGTS, which allows to reduce the time of customer service, unlike other companies, where in order to solve the problem it is often necessary to come to the apartment physically, which can take quite a long time. We are going to bring this approach to an ideal state and build an intelligent system on its basis. The subscriber will not need to contact the company - the system will adapt itself to his behavior, and in case of deterioration in quality indicators, it will determine the type of problem and issue it to the company employee or information system bug fixing task.
I am deeply convinced that it is impossible to provide a truly high-quality level of service without full feedback from the subscriber. That is why the department includes technical support departments that are directly involved in solving private applications, communicate with subscribers, hear their voices, and analyze their requests. This allows us to continue to develop and improve the company's products so that they better meet expectations.
That is the advantageGPON in terms of monitoring - technical specification support availableTR-069 (Technical Report 069)?
TR-069 is a worldwide standard for managing subscriber devices. Support for this specification was originally laid down during the implementation of the GPON project in MGTS in ONT terminals. By using modern system management TR-069, we can see the status of the subscriber's network online directly in the call center, and collect KPIs in the monitoring center ( key indicators efficiency), weigh them by PBX, regions, equipment manufacturers, in general, analyze how the service works across the entire subscriber base. Literally now we are completing a very serious step towards a large-scale upgrade of this system to a new version.
But if we talk about the advantages of GPON technology, then this is, of course, a multiple reduction in the number of network nodes, that is, potential points of failure, which positively affects the availability of the network and distinguishes this technology from VDSL or FTTB.
What is monitoring - as a process?
Monitoring processes are usually divided into three broad categories: fault management - identifying emergencies, failures with subsequent coordination of their elimination; performance management - understanding how and how well the network infrastructure works, whether it has enough resources and, more and more fashionable in recent times, service quality management - monitoring the quality of services. All categories are represented in one way or another in MGTS.
Our company has implemented the EMC Smarts monitoring system as a fault management system and Watch4Net as a performance. Their installation was carried out by NVision Group, most of a new optical network has already been built and monitored in these systems. A unique feature of EMC Smarts is that it is able to collect data from numerous monitoring systems that previously existed in MGTS. This allows you to display a complete picture of the status of all networks on one screen and, accordingly, make more accurate and verified decisions to quickly resolve problems that arise.
The professionalism of the MGTS team was appreciated, and the parent company MTS decided to transfer its fixed-line business in the Moscow region to MGTS earlier this year, and in August we integrated the AMT technical unit into our structure (the Moscow region operator of broadband access, digital TV and telephony - note auth.). AMT subscribers are already under the wing of EMC Smarts, which allows us to understand the consequences of the failure of one or another part of the network chain, correctly classify it, determine the impact, and prioritize it. So subscribers will notice the “transition to us” by a significant increase in the speed of response to requests. Of course, the network itself will change, and as a result, the product and tariffs.
Will the client feel like they are being "monitored"?
The best indicator of a truly high-quality service is when the client does not encounter problems at all and does not think about how the system for ensuring the operation of all services is arranged. Few people dream, for example, to start the morning with a call to a call center or a visit to the office. Therefore, the better the monitoring processes are built, the higher the speed of response to emergency situations, which leads to a reduction in subscriber calls to the company. This is the most important thing when our work is invisible. Therefore, the answer is no.
Are the benefits of implementing new solutions visible today, and what are these benefits expressed in? Are there, say, statistics on the reduction in the number of accidents? And what do you plan to do in the future?
Measuring the result in the number of accidents is not entirely correct. It is clear that the better and deeper the monitoring is configured, the more incidents are detected and resolved even before the subscriber notices them. There may be more such situations in quantitative terms, but at the same time, for example, the load on the call center will decrease, since the reaction to a deviation and the development of a solution will become faster. .
The transition to optical technology was deliberate, and the team that designed it understood that this was just a platform to launch additional innovative products. We go into the subscriber’s apartment with our piece of the network, we know everything about this piece, and with the help of TR-069 we will also see what is happening to it, understand whether it is convenient for the subscriber. On the this moment no operator in Russia has such a complete picture. This is a huge advantage that we will use for several more years.
Now we are ready to support full-fledged monitoring of m2m services on our systems and infrastructure - when new devices and sensors appear in the client's apartment. We are ready to work with them.
If we still talk about quantitative changes, then the “classic” of measuring the quality of the work of the technical block is the availability of the service, speaking in human language, how many percent of the time the service works. Globally, availability is generally considered excellent at 99.5% and above. On average, MGTS has a GPON service availability of 99.95%. It is clear that 100% of the result cannot be achieved - there will always be workers on an excavator who want to turn our optics inside out along with the sewage system, but from similar cases no one is safe.
The process of change does not stop, receiving subscriber requests, we understand how to prevent possible failures in the future. We summarize customer experience, analyze user scenarios: what led to the problem, what didn’t work as planned, etc. We study ourselves, develop solutions, teach our Nizhny Novgorod customer service center to solve new issues from “one contact”. This is an ongoing process.
Dossier site
NIKOLAI ILYUSHKIN, Director of the MGTS Technical Service Department since March 3, 2014:
Born on October 2, 1987 in Sergiev Posad. In 2010 he graduated from the Moscow Aviation Institute, Faculty of Control Systems and Informatics. He began his professional career in 2007 at Corbina Telecom. In 2008-2012, he held the positions of department head, head of the technical support service at Vympel-Communications OJSC. In 2013-2014, he led the development of fixed-line communication products at OJSC Rostelecom. In February 2014, he became an adviser to the Deputy General Director - technical director MGTS.
