home Sample Documents Rostelecom emergency telephone service. How can I call the operator Rostelecom

Rostelecom emergency telephone service. How can I call the operator Rostelecom

One of the largest and oldest companies providing communication services in the territory Russian Federation– public joint-stock company Rostelecom provides its customers with a full range of telecommunications services. Taking into account the needs of consumers and Newest technologies, society is constantly expanding the list of services provided.

Especially to improve the quality of service, which is given increased attention, a single support unit was created. The main task of this united division is the prompt solution of problems arising from subscribers, as well as professional advice to persons wishing to use the services of the operator. Subscribers, both current and potential, at any convenient time can contact the support service, or departments that specialize in solving specific problems.

If you have any questions, you can contact the support line by dialing the following numbers:

8-800-100-08-00 or 8-800-181-18-30

Persons using these phones will be able to solve general issues, and, if necessary, will be redirected to specialized units of the service.

For questions related to setup various systems and equipment, the operation and establishment of an Internet connection, as well as interactive television and telephone communication can be done by typing:

8 — 800 — 707 — 18 — 11

For questions regarding the registration of new services, you can contact the sales department by typing:

8 — 800 — 100 — 08 — 00

To get a certificate about the services provided to operators, current tariffs, as well as about the procedure for concluding contracts and considering claims, you will need to contact the information department:

8 — 800 77 — 18 — 00

Get access to service information and service rates in automatic mode you need to type:

8 — 800 — 707 — 33 — 33

For CDMA subscribers to receive support, please dial:

8 — 800 — 450 — 01 — 56

To resolve issues related to the Internet, you will need to dial:

8 — 800 — 300 — 18 — 03

Connect with the employees of the department dealing with claims and complaints received by the company.

8 — 800 — 300 — 18 — 17

All of the above numbers can be called around the clock.

How to call from cell

Note that calls to numbers starting from 8 - 800 are free of charge, both for cellular and fixed-line subscribers. At the same time, users cellular communication have the opportunity not to dial these long numbers, but to use short ones - three-digit ones.

By typing with cell phone short contact 111 you will be connected to the customer support service. In addition, a number of specialized services also have short numbers. You can get information about the operator's services in automatic mode by dialing 152. You can contact the technical support service by dialing 118 from your mobile phone. And subscribers using the CDMA standard will need to dial 159.

Separately, we emphasize that it is possible to call the above three-digit numbers only from a cell phone. The call will be free.

How to call from a landline. As noted above, telephone numbers starting with 8 - 800 can be dialed from both a cell phone and a landline phone. If you have any general questions, it is best to dial the following numbers:

8 - 800 - 100 - 08 - 00 or 8 - 800 - 181 - 18 -30

How to call while abroad

Users outside the Russian Federation often need to contact the operator's support service. Especially for them, the company has hot line for users staying outside the Russian Federation. Contact for this service:

+7 — 902 — 188 — 18 — 10

We emphasize that when typing it is necessary to follow the international format. A call to this number for the company's subscribers is not subject to billing.

Other ways to contact Rostelecom

In addition to the methods listed above, it is possible to establish contact with the operator's employees through the company's official website on the Internet. Having visited the official site, you must press the "Ask a question" button.

Users of the company registered on its official website have the opportunity to contact through their personal account. To do this, by going to your personal account, you need to go to the "Write in support" section. In addition, subscribers using a personal account can independently connect and disconnect services and options, manage the balance, find out the details of promotions held by the provider, and so on.

Note that the operator's employees may short time process all requests received through the official website. This allows you to quickly establish contact with the applied citizen and resolve the problem.

By going to https://rt.ru/service/, you can check the support service numbers for the region where you are located. The service automatically determines the location and gives the caller the necessary numbers. It is also acceptable to set the location yourself.

It happens that when using Rostelecom tariffs and equipment, situations arise when you need to contact the operator. There can be many reasons for this, for example:

the need to clarify the terms of the tariff or service;
to connect a new or disable an unnecessary service;
in case of problems with the speed of the Internet;
to change hardware settings;
to troubleshoot a router, etc.;
to call a team of repairmen in the event of a break in the line.

As you can see, you can contact technical support for any questions related to the services and use of Rostelecom equipment, as well as in case of any difficulties.

Below you will find information on where you can find the technical support number, how to call the Rostelecom operator and what to consider in order to get the most out of the conversation.

Find out the technical support number

Finding the support number is easy. Here are three simple steps to help you do just that:

Ways to call the operator Rostelecom

There are two of them - from the stationary and mobile phone. When calling from a landline phone, Rostelecom subscribers will not have any problems, since calls to help desk numbers are not charged, that is, they are free. To contact the operator, in this case, just dial the number that you found on the site using the instructions above.

In most cases, the site displays two numbers labeled "connect" and "support". To save time, both yours and the company's employee, dial the number that meets your needs. If you would like to connect to new service or learn about tariffs and promotions, call the first one, and if you have any difficulties, then choose the number marked "support".

How to call technical support for free?

In fact, there are several ways to call an operator from a mobile phone for free.

The first is to call the Rostelecom technical support number in your region, starting with the combination "8-800". The advantage of these numbers is that they are free from both mobile and home, regardless of the region of Russia where you are.

The second is to dial a short number on the mobile round the clock service technical support "000". Calls to it are free for all Rostelecom subscribers.

The third is to call a single technical support number - 8-800-100-08-00. Actual, in case it was not possible to find a free number in your region.

To save yourself the trouble of looking for technical support numbers for your region every time you need to, write them out in advance from the Rostelecom website or enter them into the phone book. This will not take much time, but will save it in the future, especially if you are faced with a situation where it will not be possible to punch numbers on the Internet.

How to communicate with the Rostelecom operator?

Of course, when contacting technical support, we want to get the answer to our question or solve the problem as fully as possible. However, whether this desire comes true depends largely on us. Below are a few points to consider.

Before calling:

Before calling the Rostelecom operator, try to solve the problem yourself. Do not call for nothing, because every call loads the line.
Remember the contract number, the name and brand of the equipment, and other data that the operator may need.
Formulate in your mind or write down on paper the essence of the question or problem. Describe it as fully as possible for yourself.
If you are annoyed - calm down and tune in a positive way. This will make the conversation much more successful.

During a call:

Immediately introduce yourself and describe the essence of the question or problem.
Take your time and listen carefully. Answer questions and follow his instructions. Remember, its purpose is to help you resolve the issue as soon as possible.
Don't get angry and don't be rude. Be polite and you will achieve more.
Do not bombard the operator with questions and do not hang up if he stops talking. To solve many problems, he needs to use a computer, and this takes time.

Following these simple tips, you will get an answer to your question quickly and without nerves.

Alternative ways to contact the operator Rostelecom

It happens that the telephone line is too busy, and you can not get through. In this case, you can use other methods of contacting Rostelecom technical support - the form feedback or personal office. Now more.

Feedback

The first thing to do is to enter the Rostelecom website - https://rt.ru/. Then follow the instructions:

Personal Area

If you have a personal account, then it will be easy to contact the operator. All you need to do is log in to your account, scroll to the bottom of the page and click on the "contact support" link.

Here are the main ways to call the operator and find out the Rostelecom technical support numbers. As we have seen, they are simple and accessible to everyone.

Internet access problems require them immediate solution. Otherwise, the use of the resources of the World Wide Web will be difficult. Especially for this, the provider Rostelecom has provided many help phones where you can get help on many issues. What is the phone number of the Rostelecom operator and how to get through to technical support if there are communication problems?

To call Rostelecom with a question incorrect work phone, you should use the number +7-495-727-49-77. Oral complaints about the quality of communication services are accepted at this number. Calls from Rostelecom numbers are free of charge, but if you call from a mobile phone, the call will be paid. Also, This number has an automatic caller. It allows you to clarify the balance, get a certificate on services, find out the codes of cities and countries. The room is open 24/7.

If you are not yet connected to Rostelecom, but want to use its services (in particular, connect home phone), then you can call 8-800-100-08-00. A free call to the operator will allow you to quickly apply for connection. You can call the specified number around the clock and seven days a week.

If you have any other questions about the services of Rostelecom, then you can use the feedback form located on the official website of the operator. You can't expect an immediate response using the form, so don't use it as a form of emergency contact with an operator.

Cellular communication from Rostelecom started to fail or you just have service questions? Then you should know that not so long ago subscribers mobile communications Rostelecom were transferred to the Tele2 network. In this regard, to get help with cellular communications, you need to call 611 - it has a technical support service for subscribers of this operator.

We solve problems with the Internet

How to call a Rostelecom operator from a home or mobile phone if there are problems with the Internet or digital TV? All subscribers know that these services in Moscow are provided under the Online brand. Technical support is here, so you need to write down or remember the following numbers:

8-800-707-80-00;
8-800-707-12-12.

The first phone is aimed at those who just want to use the services of Rostelecom and connect their home Internet or digital TV. Also This number connects home phones(work on IP-technology). By calling it, you will connect with the operator to receive background information and filing an application.

The next number, 8-800-707-12-12, is aimed at those who want to call Rostelecom about problems with the provision of communication services and digital interactive television. Calls from home and mobile phones to this number are free of charge. By calling technical support, you can ask consultants questions regarding the problems that have arisen.

How to call a Rostelecom operator from other regions

All the above numbers are valid for Rostelecom subscribers located in Moscow. If the subscriber belongs to another service area, for example, to the Rostov region or Novosibirsk, he should go to the Rostelecom website, select the name of his region there and go to the "Support" section. It is here that they will be indicated all operator numbers valid in the selected region.

Recently, the number 8-800-100-0800 has become the same for all regions. Also in some regions there are special short numbers for calls from city phones.

It is simply impossible to use the communication services of the Rostelecom provider, but not experience any problems at the same time (as is the case with any other provider). Problems arise infrequently, no one is immune from their appearance. The Rostelecom hotline, created to solve these problems, works for all subscribers using certain provider services - these are Internet, digital television and home telephone services. And in this review, we will consider all the phones you need to urgently solve problems and fix breakdowns.

Rostelecom Hotline

8-800-100-08-00

Technical support of Rostelecom in Moscow and the Moscow region is distributed to several phone numbers at once. Somewhere they can only give us general information about any services and products of the provider, and somewhere they can provide full technical support. The matter is further complicated by the fact that Rostelecom has a hotline on some numbers to help private customers, while others provide support. legal entities.

In addition, on the territory of Moscow and the Moscow region, the provision of services is carried out under the OnLime brand, and there are their own hotline phones. So that you do not get confused in the current numbering of call centers, we will tell you how and what phone numbers you need to call Rostelecom for help.

The main telephone hotline of Rostelecom for individuals is 8-800-100-08-00. There is a general reference for all regions. On this hotline they give advice on connecting a home telephone, Internet or digital television, and answer some other questions. In general, it is useless to look for specialists here who could suggest why ping has increased or access speed has dropped - completely different numbers work for this.

If you have questions related to connecting services, the Rostelecom hotline number 8-800-707-80-00 will help you. Call here if you want to find out if there is a connection in the house or if you need to leave a request for connection. Please note that you don’t need to call this number and say “I don’t have Internet access” - specialists of a completely different profile are sitting here, dealing with completely different issues.

But if you call the hotline at 8-800-707-12-12, then here you can ask questions about any technical issue:

Internet does not work;
Decreased speed;
The equipment is broken;
There were problems with the connection;
Communication periodically breaks;
Some TV channels do not work;
The modem has deteriorated or turned off;
Home phone stopped working, etc.

That is, it is at this number that the real hotline of Rostelecom is located.

Please note that this hotline number is only valid for subscribers from Moscow and the Moscow region. If you live in another region, go to the Rostelecom website and check the support number for regional users.

Numbers for legal entities

Service technical support Rostelecom for legal entities is located at 8-800-200-3000. Call here only if you are a corporate client of the operator. For calls on connection issues, dial the hotline 8-800-200-99-09. As for support and connection for OnLime business users, all questions should be addressed by phone 8-800-301-01-60 - there is a hotline of OnLime (but not Rostelecom) on the Internet and IP-telephony for corporate clients.

Now you know how to call Rostelecom technical support. Several hotlines operate here at once, designed for a variety of categories of clients - individuals and legal entities. When addressing here for any questions, try not to confuse the hotlines, otherwise it will be difficult to get qualified assistance.

Currently, there are several providers operating in Russia, and one of the most famous is Rostelecom. This company provides its customers with a fairly wide range of services and covers a huge audience. The provider regularly has new offers that not only attract the attention of subscribers, but also raise a lot of questions.

Rostelecom is well aware that despite the efforts to make its products as accessible and understandable as possible, many customers will still have questions, in connection with which the provider has organized a customer support center. Knowing how to call the Rostelecom operator, the subscriber will be able to get an answer to almost any of his questions. The operator has provided the possibility of contacting a contact center specialist in several ways, and below we will consider them all, but you will only have to choose the most suitable option for you.

brief information

Rostelecom single technical support number - 8-800-100-08-00 or 8-800-100-25-25;
Rostelecom contact center - 611 or 000;
When in roaming — +7 908 221 00 413;
From a landline phone - 8 800 300 18 01.

How to call a Rostelecom operator from a mobile and landline

Today, in almost every city in the country there are regional branches of support for Rostelecom subscribers, however, it takes time to visit the company's office, which not everyone is ready to allocate. Rostelecom understands this very well, so the possibility of remote customer service was created. The methods discussed below are available to all subscribers of the Rostelecom operator, regardless of their form of service. Rostelecom can be completely free of charge at any time and on any day of the week. There are several numbers for communication with the Rostelecom operator, which can be called from any phone, including when you are in international roaming. A separate number is provided for each case and they are all listed below.

It should also be noted that for each type of service, Rostelecom has provided individual hotlines that allow you to connect with a specialist who specializes in solving specific issues. Thanks to this, subscribers can receive high-quality support as quickly as possible.
Below are the most popular numbers of such services. We recommend that you familiarize yourself with them and if among them there is a number that is relevant to your question, it will be most convenient to use it.

8-800-300-18-02 or 118-02 - Technical support service for cellular subscribers. This also includes the previously given numbers 611 and 000, which are also accessible to mobile subscribers;
8-800-300-18-03 or 118-03 - Single Service technical support for Internet subscribers; 8-800-300-18-05 or 118-05 - Acceptance of applications for connecting services;
8-800-300-01-00 - Telephone system for customer service;
8-800-100-08-00 - Number of the sales service operator.

As you can see, the provider has put in a lot of effort to provide its subscribers with real-time support. high level. This is where we will end this article. Now you know how to call the Rostelecom operator, it remains only to choose the most suitable method for you. We hope the material prepared by us was useful to you.