home Ideas Job descriptions for a senior manager in a car service center. Job responsibilities of employees

Job descriptions for a senior manager in a car service center. Job responsibilities of employees

Appendix no. ___ to the employment contract

"APPROVED"
CEO
OOO ____________
"___" _______________

JOB DESCRIPTION
Head of service department
OOO "___________________".

1. GENERAL PROVISIONS

1.1. This job description defines the functional duties, rights and responsibilities of the Head of Service.
1.2. The head of the service department is appointed and dismissed in accordance with the procedure established by the current labor legislation by order of the General Director.
1.3. The head of the service department reports directly to the Chief Engineer of the organization.
1.4. A person with secondary or secondary specialized education and work experience in the specialty of at least 1 (one) year is appointed to the position of Head of the Service Department.
1.5. The head of the service department must have computer skills at the level of a confident user, including the ability to use computer programs for accounting for material assets.
1.6. The head of the service department must know:

laws, regulations, orders, orders, other normative and governing acts relating to administrative and economic services;
the structure of the enterprise, institution, organization and prospects for its development;
procedure for maintaining time sheets;
means of communication, computing and organizational technology;
procedure and deadlines for reporting;
means of mechanization of manual labor;
the procedure for purchasing equipment, furniture, inventory, office supplies and processing payments for services;
fundamentals of economics, labor organization, production and management;
labor legislation;
Internal rules labor regulations;
labor protection rules and regulations;
safety regulations, industrial sanitation and hygiene, against fire safety, civil defence.

1.7. The head of the service department must have organizational skills, communication skills, be energetic and have a positive attitude.

2. FUNCTIONAL RESPONSIBILITIES

2.1. Head of service department:

3. RIGHTS

3.1. The head of the service department has the right:

3.1.1. Give orders and instructions and take appropriate actions to eliminate the causes that created the conflict situation.
3.1.2. Make proposals to the enterprise administration to improve work related to functional responsibilities The head of the service department and the entire enterprise as a whole.

4. RESPONSIBILITY

4.1. The head of the service department is responsible for:

4.1.1. For failure to fulfill their functional duties.
4.1.2. For inaccurate information about the status of fulfillment of received tasks and instructions, violation of deadlines for their execution.
4.1.3. For failure to comply with orders and instructions of the General Director.
4.1.4. For violation of the internal labor regulations, fire safety and safety regulations established at the enterprise.
4.1.5. For disclosure of trade secrets.
4.1.6. For failure to preserve, damage, or shortage of material assets in accordance with the agreement on full financial liability concluded with the Head of the Service Department.

5. WORKING CONDITIONS

5.1. The work schedule of the Head of Service is determined in accordance with the Internal Labor Regulations established at the enterprise.

Chief Engineer _______________ __________________

I have read the instructions: _______________ __________________

Rights and responsibilities of a repair mechanic

Job responsibilities

1. Performs work in accordance with work orders. In order to achieve maximum productivity, he tries to comply with standards or even work faster.
2. Ensures that his work is performed flawlessly.
3. Provides service management with suggestions for improvement in the following areas:
- - quality of work;
- - labor productivity;
- - necessary equipment of the workplace;
- - special and special tools;
- - repair area equipment.
4. Ensures that company time and productivity tracking practices comply with directives.
5. Immediately informs the repair area foreman about interruptions in work as a result of carrying out the necessary additional work, difficulties in work, lack of spare parts, as well as exceeding time and deadlines.
6. Takes care of careful handling of tools, production equipment, work clothes, etc. and immediately informs the responsible supervisor about any detected defects. In addition, it ensures economical use of operating funds.
7. The dismantled and replaced warranty parts are handed over in their pure form to the workshop foreman.
8. He disposes of waste in accordance with current directives.
9. Complies with the rules for the prevention of accidents at work; he immediately reports any shortcomings to his superior.
10. Dedicates the students assigned to him to his work and uses them in proportion to their knowledge, taking into account the fact that the work must be completed flawlessly. He imparts knowledge in his field to his students and draws their attention to mistakes; Provides support to his supervisor in assessing students.
11. Must be willing to improve their skills. In particular, he must take part in training activities carried out within his company and in seminars on certain species products that are considered necessary by the enterprise.

The mechanic has the right:

1. Get acquainted with the draft decisions of the enterprise management concerning its activities.
2. Submit proposals for improvement of work related to the responsibilities provided for in these instructions for consideration by management.
3. Inform your immediate supervisor about all deficiencies identified in the process of performing your official duties. production activities enterprises (its structural divisions) and make proposals to eliminate them.
4. Demand that the management of the enterprise provide assistance in the performance of his official duties and rights.

Rights and responsibilities of the inspection master

Job responsibilities

1. Communication with clients.
2. Receiving orders for maintenance from clients.
3. Preparation of documents.
4. Making decisions on warranty cases.
5. Distribution of repairs by priority, planning the workshop load.
6. Distribution of work among mechanics (taking into account qualifications) after receipt of the application.
7. Monitoring the completeness and timeliness of work.
8. Ensuring interaction with other departments.
9. Monitoring compliance with the requirements for organizing a service station.
10. Maintaining a spare parts warehouse.
11. Participation in the formation of a spare parts warehouse.
12. Document management.
13. Reporting.

The service station master inspector has the right:

1. give instructions and tasks to his subordinate employees on a range of issues included in his functional responsibilities.
2. control the implementation of production tasks, timely execution of individual orders by employees subordinate to him.
3. request and receive the necessary materials and documents related to issues of his activities and the activities of his subordinate employees.
4. interact with other services of the enterprise on production and other issues included in its functional responsibilities.
5. get acquainted with draft decisions of the enterprise management concerning the activities of the Division.
6. propose to the manager for consideration proposals for improving work related to the responsibilities provided for in this Job Description.
7. submit for consideration by the manager proposals on rewarding distinguished employees, imposing penalties on violators of production and labor discipline.
8. report to the manager about all identified violations and shortcomings in connection with the work performed.

This job description defines the duties, rights and responsibilities of a car service technician.

Closed Joint-Stock Company"Alpha"

APPROVED by Director A.V. Lviv 2015-01-03

Job description No. 79 for a car service technician

Moscow 2015-01-03

1. GENERAL PROVISIONS

1.1. This job description defines the duties, rights and responsibilities of a car service technician.

1.2. A car service master belongs to the category of managers.

1.3. A car service master is appointed and dismissed by order of the director of the organization.

1.4. The car service master reports (receives orders, work orders, etc.) directly to the director of the car service.

1.5. A person with a higher professional (technical) education and work experience in the field of professional activity of at least 1 year or secondary vocational (technical) education and work experience in the field of professional activity of at least 3 years is appointed to the position of a car service technician.

1.6. The car service master in his activities is guided by:

– legislative and regulatory documents, teaching materials regulating issues Maintenance and repair of vehicles and equipment;

– Charter of the organization;

– rules technical operation cars;

– this job description.

1.7. A car service technician should know:

– laws and other regulatory legal acts Russian Federation, methodological and regulations related to control technical condition cars;

– rules of technical operation, technology and organization of vehicle maintenance and repair;

– device, purpose, design features, technical and operational characteristics of cars;

- safety requirements traffic and safety precautions on road transport;

– methods for identifying faults and criteria for assessing the quality of car repairs;

– requirements for secrecy, preservation of official, commercial and state secrets, non-disclosure of confidential information;

– fundamentals of economics, labor organization and management;

– basics labor legislation; security rules environment;

– labor protection and fire safety rules;

– internal labor regulations.

1.8. During the absence of a car service technician (vacation, illness, etc.), his duties are performed by a person appointed to in the prescribed manner, which acquires the corresponding rights and is responsible for the fulfillment of the duties assigned to it.

2. JOB RESPONSIBILITIES

Car service master:

2.1. Provides maintenance and repair of vehicles, units and tires, production and restoration of spare parts and components.

2.2. Ensures that planned tasks are completed on time, reducing the cost of repairs when high quality repair work.

2.3. Develops work plans for technical maintenance complexes, routine repairs, and vehicle diagnostics.

2.4. Monitors the proper condition lifting machines, removable load-handling devices, trestles, stops, safe work on moving loads with cranes.

2.5. Participates in the development of measures to improve the quality of maintenance and repair Vehicle, reducing costs for materials, spare parts, electricity and other resources, more effective use production capacity.

2.6. Promotes the introduction of advanced technologies and the development of innovation work. Prepares requests for spare parts, units, parts, materials, tools.

2.7. Monitors the supply of tires, fuel, lubricants and other operating materials.

2.8. Provides safe storage of fuels and lubricants, alcohols, acids. 2.9. Participates in the preparation of proposals for the write-off of used vehicles, machinery and equipment.

2.10. Arranges workers on the site, sets production tasks for them, and provides production instructions.

2.11. Provides correct and secure organization works, does not allow cluttering of workplaces, production premises, passages and passages, adjacent territories, warehouses.

2.12. Monitors workers' compliance with production and labor discipline and compliance with labor safety rules.

A car service technician has the right to:

3.1. Require specialists and other employees of the organization to perform their official duties.

3.2. Bring to the attention of the head of the repair shop information about all shortcomings identified in the process of activity and make proposals for their elimination, as well as make proposals for improving the work of the organization.

3.3. Request from the organization’s specialists information and documents necessary to perform their job duties.

3.4. Require the creation of all conditions for the performance of job duties provided for in this instruction, including the provision necessary equipment, inventory, funds personal protection, benefits and compensation for working in working conditions that deviate from normal.

3.5. Get acquainted with the decisions of the organization’s management regarding its activities.

3.6. Submit proposals to improve your work for management's consideration.

3.7. Request through your immediate supervisor information and documents necessary to perform your job duties.

3.8. Improve your professional qualifications.

3.9. Receive all social guarantees provided for by current legislation.

4. RESPONSIBILITY

1) General Director - organization, coordination and control of all actions of service station managers.

2) Chief Accountant performs the following job responsibilities:

-Manages the accounting staff of the organization.

-Coordinates appointment, dismissal and financial relocation responsible persons organizations.

- Heads the work on the preparation and adoption of a working chart of accounts, forms of primary accounting documents used to formalize business transactions for which there are no provisions standard forms, development of internal accounting document forms financial statements organizations.

-Coordinates with the director the direction of spending funds from the organization’s ruble and foreign currency accounts.

-Implements economic analysis economic and financial activities of the organization according to data accounting and reporting in order to identify intra-economic reserves, prevent losses and unproductive expenses.

3) Chief mechanic - ensures uninterrupted and technically correct operation and reliable operation of the equipment. Develops plans for repairs.

-Monitors the fast and high-quality acceptance of vehicles (unloading, transportation, placement).

-Determines, together with the director of the car dealership or the seller, the arrangement of cars offered for sale, awaiting pre-sale preparation, and in safekeeping.

- Monitors the timely delivery and issuance of necessary spare parts and consumables.

- Signs an application for the purchase of spare parts and fuels and lubricants.

-The chief mechanic monitors the mechanics’ compliance with the established work schedule.

-Keeps a time sheet for the use of working hours.

- Monitors the timely arrival and departure of mechanics from work.

-Controls the order of mechanics leaving for lunch breaks.

- Ensures constant monitoring of the timely delivery of cars for repairs and the putting up of repaired cars for sale.

-Conducts constant monitoring of the issuance of requests for spare parts and their implementation by the director of the car dealership.

- Forms a department team, recruiting employees with the necessary qualifications and human qualities.

-Equips mechanics’ workplaces to provide them with productive and high-quality work.

-Creates teams, appoints team leaders with approval from the director trading platform, divides employees into teams, determines the scope of work for each team.

-Determines the schedule of working days and weekends, the working hours of teams, the vacation schedule.

- Makes proposals on the distribution of bonuses to all employees of the department, as well as on dismissals and penalties.

4) Spare parts selection manager

-Manages the work of the warehouse for the reception, storage and release of inventory items, their placement, taking into account the most rational use warehouse space, facilitating and speeding up search necessary materials, inventory, etc.

-Ensures the safety of stored inventory, compliance with storage regimes, rules for registration and delivery of receipts and expenditure documents.

-Monitors the availability and serviceability of fire-fighting equipment, the condition of premises, equipment and inventory in the warehouse and ensures their timely repair.

-Organizes loading and unloading operations at the warehouse in compliance with norms, rules and instructions on labor protection.

-Ensures the collection, storage and timely return of loading items to suppliers.

-Participates in conducting inventories of inventory items.

-Controls the maintenance of records of warehouse operations and established reporting.

-Participates in the development and implementation of measures to improve operational efficiency warehousing, reducing costs for transportation and storage of inventory items, introducing into the organization of warehousing modern means computer technology, communications and communications.

5) Master receiver.

-Communication with customers.

-Accepting orders for maintenance from clients.

-Registration of documents.

-Making decisions on warranty cases.

-Distribution of repairs by priority, planning the workshop load.

-Distribution of work among mechanics (taking into account qualifications) after the receipt of the application.

-Monitoring the completeness and timeliness of work.

- Ensuring interaction with other departments.

-Monitoring compliance with the requirements for organizing a service station.

-Maintaining a spare parts warehouse.

-Participation in the formation of a spare parts warehouse.

-Document management.

-Drawing up reports.

6) Repairman.

- ensuring trouble-free and reliable operation of the enterprise’s vehicles, proper operation, timely repairs, monitoring of technical condition;

-carrying out scheduled preventive maintenance work;

-carrying out seasonal vehicle maintenance;

-conducting preventive inspections of vehicles and equipment;

-promptly take measures to eliminate breakdowns in the operation of vehicles;

-participate in the installation and replacement of spare parts and equipment;

-participate in the implementation of progressive methods of repair and restoration of equipment, measures to increase the service life of equipment, reduce downtime, -prevent accidents and industrial injuries;

-knowledge and compliance with work instructions on safety precautions, fire safety, industrial sanitation;

-report to the dispatcher-mechanic and the head of the motor transport department:
about detected vehicle malfunctions,

-participate in providing assistance to victims, eliminating an accident, fire or other incident (calling an ambulance, fire department);

-know first aid techniques;

-know the location and be able to use fire extinguishing equipment;

- know, skillfully and quickly perform the duties provided for in the emergency response plan in various emergency situations.

5. Media plan.

One of the main ways to promote services was the creation of groups in in social networks and distributing leaflets in different areas of the village of Chernyanka.

The cost of printing 1000 leaflets is 1500 rubles, distribution services are 500 rubles. The wording of the advertisement will be as follows: Autoworld service station - Your peace of mind while driving is the quality of our work! St. Stepana Razin 1b. Waiting for you!. A few days before the opening of the restoration salon, it is necessary to begin disseminating information about the services provided by the salon among potential clients. In the first two months of work, it is expected that the company will be most widely advertised. To indicate the location of the enterprise, a bright, attractive sign will be made at the entrance, and a duplicate sign will be installed on Lenin Street.

Distribution of advertising and non-advertising articles in the local press, highlighting the level and quality of the services and guarantees provided by the company, as well as securing advertising on billboard. In this case, it is planned to pay special attention to a carefully thought-out text of the appeal to consumers, a suitable design that attracts attention and emphasizes business qualities and the advantages of our company.

Personal contacts with consumers also play an important role in attracting the attention of consumers. Perhaps this measure will be no less effective than advertising.

The amount of funds spent on promoting the service ( advertising activities) must be adjusted monthly based on a comparison of the number of consumers attracted by each of the above methods.

Marketing plan.

Marketing plan

A marketing plan is a document underlying financial forecasts that accurately reflects the state of affairs in the company, areas of activity and ways to achieve the goal.

The marketing plan includes:

1. Market analysis.

The main clients of our car service will be people over 18 years of age and of varying income levels, which gives us the widest client base.

Due to the annual increase in the number of cars, the activity on quality repairs and maintenance will only increase. And the demand for high-quality components and materials will correspondingly grow with the increase in the number of cars.

Unfavorable climatic conditions, imperfect road surfaces and many other factors ensure rapid wear and tear of vehicle resources. And without proper repairs and maintenance, the entire car becomes unusable. Therefore, car repair and maintenance will be in very wide demand.

Our car service works only with high-quality components and consumables. We also employ high-class specialists, and the guarantee and quality of work performed gives us an advantage over other competitors.

2. Competitive Analysis and market niche selection.

IN this moment our competitors specialize in performing specific work and sometimes use substandard Consumables. The use of new equipment, only high-quality components and a wide range of services provided gives us an undeniable advantage over other competitors.

So we must, using our strengths, try to attract the attention of car owners to us, in whose interests it will be high-quality and inexpensive car service and repair. On the other hand, using advertising, we must attract a larger number of potential consumers of our services.

6.1 Company characteristics.

The purpose of the enterprise is construction, equipment, organization production process car maintenance, as fully functional as possible, combining the capabilities of a car service with the possibility of renting space for parking a car.

6.2 Description of clients and their needs.

The organization of the service station is designed for local motorists from garage cooperative, in the adjacent territory, after gaining a strong position in the market, it is planned to sign an agreement with the traffic police of the village of Chernyanka to carry out scheduled maintenance and repairs of company vehicles after the expiration of the warranty period at a lower price than that of official dealers.

In addition, provided that the center is well equipped with equipment, parts and highly qualified personnel, you can count on the fact that the services of the technical service center will also be used by motorists in other nearby settlements.

Everyone knows that the director of a car service center can be the owner or a person appointed by the owner of the business, that is, a protege. What is the difference between these two managers, and which director is better to be, I will tell you in this article, especially since I myself have been in the “shoes” of the boss.

Designated Director

The manager who is appointed to a position in a private enterprise is not the organizer of the business; usually this person is:

appointed from among the entrepreneur’s acquaintances, relatives, on someone else’s recommendation;
is hired for work through an advertisement in the media, or through advertising on the Internet.

Of course, the appointed manager is responsible for everything that happens in the car service center, but he is not as concerned about the business as the owner. Usually a director is appointed in a large enterprise, and in small organizations The company is managed by an individual entrepreneur himself. This should be so, but not in my case, I worked under the leadership of an appointed boss in a small car service center, and I will say more: I also happened to be a protege, although I did not stay in this position for long, about eight months. What were my responsibilities as director:

control the work process in a car service center, hire workers;
ensure that rent is paid on time;
find clients, thereby providing car mechanics with work;
report to the business owner about the work done, inform the owner about the situation in the company, financial situation business

At first, when I was not yet in office, the entrepreneur even financed an unprofitable enterprise, pinning hopes that it would soon become profitable. When I became the director, the owner said that it was time for him to get something from what he started, why was the car service created in the first place. So here are the most important differences between me, the protégé, and the organizer of the enterprise himself:

I am a subordinate of this person and depend on his mood;
I have to obey all the demands of the owner;
I can be fired at any time; there are many reasons for dismissal.

On the other hand, there are many advantages:

I don’t have as much of a headache as resolving a conflict with my landlord;
with firefighters, representatives of the city administration, tax office I have to talk, but it’s not up to me to decide the issues;
I sleep peacefully - there is no profit, well, in general, it’s not my concern.

It’s not good to boast, but I will say that I was not the worst protege; before me, the appointed director appeared at the car service center only twice a day - in the morning and in the evening. Every day he asked the accountant to give him a small advance towards his salary, and when the girl said that the boss had collected advances for a month in advance, he was very long and loudly indignant, saying that he was being shortchanged. That’s why that director didn’t stay long, rumors spread to the owner of the business that his friend wasn’t involved in service, he decided to work time your personal problems.

Small business owner

Eight months after my directorship, I was offered to become the owner myself; the owner wanted to return the money invested, and at the same time receive at least a small percentage. He understood perfectly well that we (me and my secret partner in the car service) had nowhere to get the necessary amount, and therefore offered to pay the money in installments, monthly: first in small shares, and then in larger amounts as the company developed.

In general, I am very grateful to that person, he acted very wisely - he did not forget himself and did not “strangle” us. They reissued all the papers in my name, opened a bank account, and I became the director of the LLC. At this time, we simultaneously opened a car dismantling shop, but it was an individual entrepreneur, and also in my name. I’ll say the feelings are twofold:

on the one hand, even pride (now it seems stupid to me);
on the other hand, responsibility has increased significantly.

We didn’t really need an LLC, and we immediately wanted to transfer the car service into private hands. But close the “Society with limited liability“In 2003-2004 it was much more difficult to open, and we simply did not know what to do. In addition, there were more taxes from two enterprises, and the demand from an LLC was much stricter than from an individual entrepreneur (then called a private enterprise). Nevertheless, in 2005 we managed to close the LLC - our accountant girl was quite experienced in paperwork, and everything fell into place.

Responsibility for your business

Becoming individual entrepreneur, I could not afford, like the previous owner, to appoint a director and visit a car service center once a week:

In any case, I didn’t have the right status, and I didn’t have any extra money;
we needed to pay off our debts as quickly as possible, which meant working hard.

This is where I fully understood the difference between the owner of the enterprise and the appointed director. I didn’t have the same connections as the former owner of the car service, so I had to:

settle issues with firefighters, visit the tax office;
stand on the “carpet” in the district administration;
undergo regular inspections by various regulatory organizations;
establish contact with the landlord.

Along the way, it was necessary to monitor what was going on in our service, but it’s good that I had a partner. While I was traveling to various authorities, my assistant commanded the car mechanics and kept an eye on how things were going at the car dismantling shop. By the way, due to the fact that we were dismantling emergency cars, every year, or even twice a year, the police visited the car service center (then there was the police) and checked all the car and engine numbers for theft.

From all of the above, I will conclude: being appointed as a director is much easier; there is no such responsibility as a private entrepreneur. By the way, lately individual entrepreneurs have not been tormented by inspections as much as before, but in the first decade of the 00s it was very difficult, inspections were simply exhausting and put a lot of moral pressure. Of course, you need to check, I’m not against it, and that’s right, but it’s not to the point of fanaticism, when they find fault with every little detail, and in a year you go through up to ten different checks.