home Business GOST draft services for estate accommodation facilities. Tourist services

GOST draft services for estate accommodation facilities. Tourist services

GOST R 51185-98

TOURIST SERVICES

ACCOMMODATION FACILITIES

GENERAL REQUIREMENTS

GOSSTANDARD OF RUSSIA

Moscow

Preface

1 DEVELOPED Joint stock company open type"ATIS"

INTRODUCED by the Technical Committee for Standardization TC 199 “Tourist activities and accommodation services”

2 ADOPTED AND ENTERED INTO EFFECT by Resolution of the State Standard of Russia dated July 9, 1998 No. 286

3 INTRODUCED FOR THE FIRST TIME

GOST R 51185-98

STATE STANDARD OF THE RUSSIAN FEDERATION

Tourist services

ACCOMMODATION FACILITIES

Are commonrequirements

Tourist services
Means of accommodation
General requirements

Date of introduction 1999-01-01

1 AREA OF USE

This standard applies to accommodation facilities intended for tourists (hereinafter referred to as accommodation facilities).

The standard establishes the types of accommodation facilities, General requirements to accommodation facilities and services of accommodation facilities.

The provisions of this standard are applied by organizations and individual entrepreneurs providing accommodation services.

Based on this standard, regulatory documents can be developed that establish requirements for specific types of accommodation facilities.

Safety requirements are set out in and.

2 REGULATORY REFERENCES

3.2 Tourist- a citizen visiting the country (place) of temporary stay for health, educational, professional, business, sports, religious and other purposes (without engaging in paid activities) for a period from 24 hours to 6 months. consecutively or with at least one overnight stay [ ] .

3.3 Accommodation service provider- organization, individual entrepreneur, providing accommodation services.

3.4 Accommodation services- activities of the contractor in accommodating tourists and providing hotel, specialized (medical and health, sanitary, sports, tourist and other) services.

3.5 Terms for quality management in the service sector (conditions of service, quality of service, etc.) - according to GOST R 50646.

4 CLASSIFICATION OF TOURIST ACCOMMODATION FACILITIES

4.1 Accommodation facilities are divided into collective and individual.

4.1.1 Collective accommodation facilities include those listed in -.

Cold and hot water supply and sewerage according to SNiP 2.04.01, SNiP 3.05.04 and SNiP 3.05.01. In areas with interruptions in water supply, it is necessary to ensure a minimum supply of water for at least a day and heating of the water;

Heating that maintains the air temperature in residential premises at least 18.5 ° WITH;

Ventilation (natural or forced), ensuring air circulation and excluding the penetration of foreign odors into residential premises in accordance with SNiP 2.04.05;

Telephone communication;

Passenger elevator (if necessary) according to SNiP 2.08.02.

5.8 The minimum area of a living room is at least 9m2 according to SNiP 2.08.02.

Minimum living room area per resident in buildings:

year-round operation - at least 6.0 m2;

seasonal (summer) operation - at least 4.5 m2.

5.9 The living room should have:

Furniture (bed, bedside table, table, chair, wardrobe), equipment (bedside rug, mirror, etc.) and bedding according to the number of residents;

Thick curtains or blinds to darken the room;

Radio broadcasting network (connection to all living rooms);

Ceiling (wall) and bedside lamps, electrical sockets with voltage indication;

Door locks with internal safety lock.

5.10 The bathroom in the room must be equipped with a washbasin, toilet, bath or shower. If there is no bathroom in the room, accommodation facilities must have sanitary facilities for common use (at the rate of one toilet, one washbasin and one shower for no more than 10 people, separate for men and women).

Daily cleaning of the living room (including making the beds) and bathrooms (except for dormitories, labor and recreation camps, tourist shelters, parking lots, camping);

Change of bed linen - at least once a week, change of towels - at least once every three days;

Sending, receiving and delivering letters and telegrams;

Storage of valuables and luggage;

Medical assistance: calling an ambulance, using a first aid kit;

Tourist information.

6.2 Hotel services must comply with the requirements of GOST R 50645 and the Rules for the provision hotel services V Russian Federation.

6.3 Tourists residing in individual means accommodation, the following services must be provided:

Cleaning the living room (including making the bed) for each tourist arrival;

Change of bed linen - at least once a week, change of towels - at least once every three days (or provision of a replacement set of bed linen and towels);

Use of electric (gas) stove and refrigerator.

6.4 Depending on the type of accommodation facility, the range of services may be supplemented.

6.5 Specialized accommodation facilities, in addition to providing accommodation services, provide health and medical services, sanatorium and resort services, tourism, sports, etc., in accordance with their specialization.

7 SAFETY REQUIREMENTS

7.1 In tourist accommodation facilities of any kind, the safety of life and health of tourists and the safety of their property must be ensured.

7.2 Safety requirements for tourist services must comply with GOST R 50644.

7.3 Tourist accommodation facilities must be located in favorable environmental conditions.

7.4 Accommodation facilities must meet the requirements fire safety according to PPB 01 and have a fire safety certificate*.

_______________

* After the introduction of fire safety certification.

7.5 The building must be provided with emergency exits, stairs, and clearly visible information signs to ensure free orientation in both normal and emergency situations (SNiP 2.08.02).

7.6 In accommodation facilities, action plans for staff and tourists in emergency situations (natural disasters, fires, etc.), including interaction with local authorities departments involved in rescue operations).

7.7 Accommodation facilities must be equipped with fire protection, warning systems and/or fire protection systems in accordance with PPB 01.

7.8 All sanitary, technological and other equipment, instruments, furniture and inventory must meet the requirements regulatory documents and be operated in compliance with their requirements.

7.9 Accommodation facilities must comply with sanitary, hygienic and anti-epidemiological rules and regulations in terms of:

Condition of the territory, public areas, building premises, beaches and various structures for tourists;

Processing (washing, ironing, storing, etc.) of linen.

7.10 When operating electrical and gas equipment, the requirements of PPB 01, GOST 12.1.004 and the operating rules established by the manufacturer must be observed. regulatory documentation for specific equipment.

7.11 Acceptable level sound pressure and sound level in the premises must comply with the requirements of GOST 12.1.036.

7.12 Organizations and individual entrepreneurs providing food services, dry cleaning, hairdressing salons and others in accommodation facilities according to the List of works and services subject to mandatory certification [ ] , must have certificates of conformity with the GOST R Certification System.

7.13 Drinking water must be epidemiologically safe, harmless in chemical composition and comply with GOST 2874. If there is no warranty good quality drinking water special water treatment plants must be equipped.

7.14 Preparations used for disinfection, disinfestation, deodorization, detergents included in the list of goods subject to mandatory certification [ ] , must have certificates of conformity and be used in accordance with regulatory requirements.

7.15 The maintenance staff of accommodation facilities must be prepared to act in emergency circumstances. The manager of the accommodation facility is responsible for the preparedness of the staff.

7.16 Operating personnel must undergo a medical examination in accordance with the requirements of the sanitary and epidemiological services.

8 ENVIRONMENTAL REQUIREMENTS

8.1 Accommodation facilities must operate in accordance with security requirements environment(according to the content of the territory, technical condition and maintenance of premises, ventilation, water supply, sewerage in accordance with GOST 2874, SNiP 2.08.02, SNiP 2.07.01, SNiP 2.04.05, SNiP 23-05, SNiP 2.04.01, SanPiN 42-128-4690, GOST 17.1.3.13, GOST 17.4.3.04.

8.2 Accommodation facilities must have a system for sanitary cleaning and cleaning of the territory (rational collection, quick removal, reliable neutralization, expedient disposal of household waste) in accordance with SanPiN 42-128-4690.

8.3 Organization of a rational system for collection, temporary storage, regular removal of solid and liquid household waste and cleaning of the territory must comply with the requirements of SanPiN 42-128-4690.

8.4 The operation of accommodation facilities and the provision of their services should not have any harmful effects on the environment.

8.5 Accommodation facilities must have an environmental passport or a conclusion from environmental services confirming the absence of harmful effects on the environment.

Appendix A

(informational)

BIBLIOGRAPHY

[ ] the federal law“On the basics of tourism activities in the Russian Federation.” Adopted by the State Duma on October 4, 1996

[ ] Rules for the provision of hotel services in the Russian Federation. Approved by Decree of the Government of the Russian Federation on April 25, 1997 No. 490

[ ] Law of the Russian Federation “On the Protection of Consumer Rights”. Adopted by the State Duma on December 5, 1995

[ ] List of works and services subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 No. 1013

[ ] List of goods subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 No. 1013

Key words: tourist services, accommodation facilities, general requirements, safety requirements

Services. GOST R 51185-98 - Tourist services. Accommodation facilities. General requirements. OKS: Services. Organization of companies, management and quality. Administration. Transport. Sociology, Services. GOST standards. Tourist services. Accommodation facilities. Are common.... class=text>

GOST R 51185-98

Tourist services. Accommodation facilities. General requirements

GOST R 51185-98
Group T50

STATE STANDARD OF THE RUSSIAN FEDERATION

Tourist services
ACCOMMODATION FACILITIES
General requirements
Tourist services. Means of accommodation.
General requirements

OKS 03.080.30
OKSTU 0131

Date of introduction 1999-01-01

Preface

1 DEVELOPED by Open Joint Stock Company "ATIS"
INTRODUCED by the Technical Committee for Standardization TC 199 "Tourist activities and accommodation services"

3 INTRODUCED FOR THE FIRST TIME

1 AREA OF USE

This standard applies to accommodation facilities intended for tourists (hereinafter referred to as accommodation facilities).
The standard establishes types of accommodation facilities, general requirements for accommodation facilities and services of accommodation facilities.
The provisions of this standard are applied by organizations and individual entrepreneurs providing accommodation services.
Based on this standard, regulatory documents can be developed that establish requirements for specific types of accommodation facilities.
Safety requirements are set out in sections 6 and 7.

2 REGULATORY REFERENCES

This standard uses references to the following standards:
GOST 12.1.004-91 SSBT. Fire safety. General requirements
GOST 12.1.036-81 SSBT. Noise. Permissible levels in residential premises and public buildings
GOST 17.1.3.13-86 Nature conservation. Hydrosphere. General requirements for the protection of surface waters from pollution
GOST 17.4.3.04-85 Nature conservation. Soils. General requirements for control and protection against pollution
GOST 2874-82 Drinking water. Hygienic requirements and quality control
GOST R 50644-94 Tourist and excursion services. Requirements for ensuring the safety of tourists and excursionists
GOST R 50645-94 Tourist and excursion services. Hotel classification
GOST R 50646-94 Services to the public. Terms and Definitions
GOST R 50762-95 Public catering. Classification of enterprises
GOST R 50764-95 Services Catering. General requirements
SanPiN 42-121-4719-88 Rules for the design, equipment and maintenance of dormitories for workers, students, secondary and special education students educational institutions and vocational schools
SanPiN 42-128-4690-88 Sanitary rules maintenance of populated areas
SNiP 2.04.01-85 Internal water supply and sewerage of buildings
SNiP 2.04.05-91 Heating, ventilation and air conditioning
SNiP 2.07.01-89 Urban planning. Planning and development of urban and rural settlements
SNiP 2.08.02-89 Public buildings and structures
SNiP 3.05.01-85 Internal sanitary systems
SNiP 3.05.04-85 External networks and water supply and sewerage structures
SNiP 23-05-95 Natural and artificial lighting
PPB 01-93 Fire safety rules in the Russian Federation
VSN 62-91 Design of the living environment taking into account the needs of people with disabilities and low-mobility groups of the population

3 DEFINITIONS

The following terms with corresponding definitions are used in this standard:

3.1 Tourist accommodation facilities - any facility intended for temporary accommodation of tourists (hotel, tourist center, camping ground and others according to 4.1.1.1, 4.1.1.2, 4.1.2).

3.2 Tourist - a citizen visiting a country (place) of temporary stay for health, educational, professional, business, sports, religious and other purposes (without engaging in paid activities) for a period from 24 hours to 6 months in a row or spending at least one overnight stay.

3.3 Provider of accommodation services - an organization, individual entrepreneur providing accommodation services.

3.4 Accommodation services - the activities of the contractor in accommodating tourists and providing hotel, specialized (medical, health, sanatorium, sports, tourist and other) services.

3.5 Terms for quality management in the service sector (conditions of service, quality of service, etc.) - according to GOST R 50646.

4 CLASSIFICATION OF TOURIST ACCOMMODATION FACILITIES

4.1 Accommodation facilities are divided into collective and individual.

4.1.1 Collective accommodation facilities include those listed in 4.1.1.1-4.1.1.2.

4.1.1.1 Hotels and similar accommodation:
- hotels (including apartment type);
- motels;
- clubs with accommodation;
- boarding houses;
- furnished rooms;
- dormitories.

4.1.1.2 Specialized accommodation facilities:
- sanatoriums;
- dispensaries;
- labor and recreation camps;
- holiday homes;
- tourist shelters, parking lots and others;
- tourist, sports, recreation centers;
- hunter's (fisherman's) houses;
- congress centers;
- public means of transport (trains, cruise ships, yachts);
- ground and water transport, converted into overnight accommodation;
- campsites (sites for camping, caravans).

4.1.2 Individual accommodation facilities:
- apartments, rooms in apartments, houses, cottages for rent.

5 GENERAL REQUIREMENTS FOR ACCOMMODATION FACILITIES

5.1 Tourist accommodation facilities must comply with the requirements of this standard, SNiP 2.08.02 and VSN 62 (for design) and SNiP 2.07.01 (for planning and development).

5.2 General requirements for hotels and motels - in accordance with GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

5.3 Rules for the design, equipment and maintenance of the dormitory - according to SanPiN 42-121-4719.

5.4 Public means of transport (trains, cruise ships, yachts), land and water transport converted into overnight accommodation must comply with the requirements established by the relevant industry (departmental) norms and rules.

5.5 Accommodation facilities must have convenient entrances with the necessary road signs, paved pedestrian paths.

5.6 The area adjacent to the accommodation facilities must be landscaped, well lit evening time; must have a hard-surfaced area for short-term parking of vehicles and the necessary reference and information signs.
Information about the provider of accommodation services, its mode of operation and the services provided must comply with the requirements of Articles 8, 9 of the Law of the Russian Federation "On the Protection of Consumer Rights".

5.7 Accommodation facilities must have:
- lighting in residential and public premises - natural and artificial, in corridors - natural or artificial around the clock according to SNiP 23-05;
- cold and hot water supply and sewerage according to SNiP 2.04.01, SNiP 3.05.04 and SNiP 3.05.01. In areas with interruptions in water supply, it is necessary to ensure a minimum supply of water for at least a day and heating of the water;
- heating that maintains the air temperature in residential premises at least 18.5 °C;
- ventilation (natural or forced), ensuring air circulation and excluding the penetration of foreign odors into residential premises in accordance with SNiP 2.04.05;
- telephone communication;
- passenger elevator (if necessary) according to SNiP 2.08.02.

5.8 The minimum area of a living room is at least 9 m according to SNiP 2.08.02.
Minimum living room area per resident in buildings:
year-round operation - at least 6.0 m;
seasonal (summer) operation - at least 4.5 m.

5.9 The living room should have:
- furniture (bed, bedside table, table, chair, wardrobe), equipment (bedside rug, mirror, etc.) and bedding according to the number of residents;
- thick curtains or blinds to darken the room;
- radio broadcasting network (connection to all living rooms);
- ceiling (wall) and bedside lamps, electrical sockets with voltage indication;
- door locks with internal safety locks.

5.11 Collective accommodation facilities for tourists must provide:
- a household self-service room, a place for washing and drying clothes with necessary equipment and inventory;
- a room for providing food services in accordance with GOST R 50762 and/or a kitchen for self-cooking;
- a room or part of a room for watching television programs and other cultural events;
- luggage storage;
- devices for convenient access for disabled people: inclined ramps at the entrance doors for wheelchair passage, elevators, specially equipped rooms and toilets, etc. in accordance with SNiP 2.08.02 and VSN 62 (taking into account local conditions).

5.12 Service personnel providing services to accommodation facilities must have qualifications appropriate to the work performed.
The staff must create an atmosphere of hospitality, comfort, show friendliness and politeness.

6 REQUIREMENTS FOR SERVICES OF ACCOMMODATION FACILITIES

6.1 Tourists living in collective accommodation facilities should be provided with a minimum range of services:
- 24-hour reception;
- catering services in accordance with GOST R 50764 or conditions for self-cooking (5.11);
- daily cleaning of the living room (including making the beds) and bathrooms (except for dormitories, labor and recreation camps, tourist shelters, parking lots, camping);
- change of bed linen - at least once a week, change of towels - at least once every three days;
- sending, receiving and delivering letters and telegrams;
- storage of valuables and luggage;
- health care: calling an ambulance, using a first aid kit;
- tourist information.

6.2 Hotel services must comply with the requirements of GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

6.3 Tourists living in individual accommodation facilities must be provided with the following services:
- cleaning of the living room (including making the bed) for each arrival of tourists;
- change of bed linen - at least once a week, change of towels - at least once every three days (or provision of a replacement set of bed linen and towels);
- use of an electric (gas) stove and refrigerator.

6.4 Depending on the type of accommodation facility, the range of services may be supplemented.

7 SAFETY REQUIREMENTS

7.1 In tourist accommodation facilities of any kind, the safety of life and health of tourists and the safety of their property must be ensured.

7.2 Safety requirements for tourist services must comply with GOST R 50644.

7.3 Accommodation facilities must be located in favorable environmental conditions.

7.4 Accommodation facilities must comply with fire safety requirements according to PPB 01 and have a fire safety certificate*.
_______________
* After the introduction of fire safety certification.

7.5 The building must be provided with emergency exits, stairs, and clearly visible information signs to ensure free orientation in both normal and emergency situations (SNiP 2.08.02).

7.7 Accommodation facilities must be equipped with fire protection, warning systems and/or fire protection systems in accordance with PPB 01.

7.8 All sanitary, technological and other equipment, instruments, furniture and inventory must comply with the requirements of regulatory documents and be operated in compliance with their requirements.

7.9 Accommodation facilities must comply with sanitary, hygienic and anti-epidemiological rules and regulations in terms of:
- maintenance of sanitary equipment and inventory, waste disposal and protection from insects and rodents;
- condition of the territory, common areas, building premises, beaches and various structures for tourists;
- processing (washing, ironing, storage, etc.) of linen.

7.10 When operating electrical and gas equipment, the requirements of PPB 01, GOST 12.1.004 and the operating rules established by the manufacturer in the regulatory documentation for specific equipment must be observed.

7.11 The permissible sound pressure level and sound level in the premises must comply with the requirements of GOST 12.1.036.

7.12 Organizations and individual entrepreneurs providing catering services, dry cleaning, hairdressing salons and others in accommodation facilities according to the List of Works and Services Subject to Mandatory Certification must have certificates of conformity with the GOST R Certification System.

7.13 Drinking water must be epidemiologically safe, harmless in chemical composition and comply with GOST 2874. If there is no guarantee of good quality of drinking water, special water treatment plants must be equipped.

7.14 Preparations used for disinfection, disinsection, deodorization, detergents, included in the list of goods subject to mandatory certification, must have a certificate of conformity and be used in accordance with regulatory requirements.

7.15 The maintenance staff of accommodation facilities must be prepared to act in emergency circumstances. The manager of the accommodation facility is responsible for the preparedness of the staff.

7.16 Operating personnel must undergo a medical examination in accordance with the requirements of the sanitary and epidemiological services.

8 ENVIRONMENTAL REQUIREMENTS

8.1 Accommodation facilities must function in accordance with environmental protection requirements (in terms of territory maintenance, technical condition and maintenance of premises, ventilation, water supply, sewerage in accordance with GOST 2874, SNiP 2.08.02, SNiP 2.07.01, SNiP 2.04.05, SNiP 23- 05, SNiP 2.04.01, SanPiN 42-128-4690, GOST 17.1.3.13, GOST 17.4.3.04.

8.4 The operation of accommodation facilities and the provision of their services should not have any harmful effects on the environment.

8.5 Accommodation facilities must have an environmental passport or a conclusion from environmental services confirming the absence of harmful effects on the environment.

APPENDIX (informational). BIBLIOGRAPHY

APPLICATION
(informational)

Federal Law "On the Fundamentals of Tourism Activities in the Russian Federation". Adopted by the State Duma on October 4, 1996
Rules for the provision of hotel services in the Russian Federation. Approved by Decree of the Government of the Russian Federation on April 25, 1997 N 490
Law of the Russian Federation "On the Protection of Consumer Rights". Adopted by the State Duma on December 5, 1995
List of works and services subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 N 1013
List of goods subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 N 1013

GOST R 51185-2008 Group T50

NATIONAL STANDARD OF THE RUSSIAN FEDERATION

Tourist services

ACCOMMODATION FACILITIES

General requirements

Tourist services. Means of accommodation. General requirements

OKS 03.080.30

Date of introduction 2009-07-01

Preface

The goals and principles of standardization in the Russian Federation have been established Federal Law of December 27, 2002 N 184-FZ "On Technical Regulation", and the rules for applying national standards of the Russian Federation - GOST R 1.0-2004"Standardization in the Russian Federation. Basic provisions" Standard information

1 DEVELOPED by Closed Joint Stock Company "Hotel Expert"

2 INTRODUCED by the Technical Committee for Standardization TC 199 "Tourist services and accommodation services"

3 APPROVED AND PUT INTO EFFECT By Order of the Federal Agency for Technical Regulation and Metrology dated December 18, 2008 N 518-st

4 IN REPLACE GOST R 51185-98 Information about changes to this standard is published in the annually published information index "National Standards", and the text of changes and amendments is published in the monthly published information index "National Standards". In case of revision (replacement) or cancellation of this standard, the corresponding notice will be published in the monthly published information index "National Standards". Relevant information, notices and texts are also posted in information system for general use - on the official website of the Federal Agency for Technical Regulation and Metrology on the Internet

1 area of use

This standard applies to accommodation facilities intended for tourists (hereinafter referred to as accommodation facilities). The standard establishes general requirements for accommodation facilities and the services provided in them. This standard is intended for use by organizations and individual entrepreneurs providing accommodation services. Based on this standard, regulatory documents may be developed that establish requirements for accommodation facilities specific types, including standards of organizations providing accommodation services. Safety requirements are set out in section 7.

2 Terms and definitions

The following terms with corresponding definitions are used in this standard:

2.1 accommodation facility: Premises used by organizations of various legal forms and individual entrepreneurs to provide accommodation services.

2.2 collective accommodation facilities: Premises with at least five rooms and used by organizations of various legal forms and individual entrepreneurs to provide accommodation services.

2.3 individual accommodation facilities: Accommodation facilities with total area sleeping premises no more than 500 m2, used by organizations of various legal forms and individual entrepreneurs to provide accommodation services.

2.4 number of rooms: The total number of rooms (beds) of accommodation facilities.

2.5 number in the accommodation facility: One or more rooms with furniture, equipment and supplies necessary for temporary residence.

2.6 suite: A room consisting of several adjacent-separate living rooms, including sleeping places and a separate room/rooms for relaxation and/or work. Note - This category includes rooms consisting of three or more living rooms (living room/dining room/office and bedroom) and having an additional guest toilet.

2.7 apartment: A room consisting of several living rooms, including sleeping places and a separate room with a kitchenette, intended for cooking and relaxing. Note - This category includes rooms consisting of two or more living rooms (living/dining room and bedroom) with kitchen equipment.

2.8 luxury: A room consisting of two or more living rooms.

2.9 Junior Suite: A room that has, in addition to a bed, additional space for rest/work. Note - This category includes one-room rooms designed for one or two people, with a layout that allows part of the room to be used as a living room/dining room/office.

2.10 Studio: A room consisting of one room with a kitchenette.

2.11 Single Room: A room with a sleeping place for one person.

2.12 double room: A room that can accommodate two people on one double bed or on two single beds pushed together. Note - A double room can be used to accommodate one person or a married couple.

2.13 twin room: A room that can accommodate two people on two separate beds. Note - A twin room can be used to accommodate two people in the same group or a married couple.

2.14 family apartment: A room that can accommodate three or more people, at least two of whom are adults. Note - A family room can be used to accommodate a family consisting of parents with children or children with two adult accompanying persons (nanny, grandmother, grandfather, teacher, etc.).

2.15 multi-bed room: A room with sleeping places for three or more people. Note - A multi-occupancy room can be used to accommodate three or more people in the same group.

2.16 connecting numbers: Rooms with sleeping places, connected by internal doors.

2.17 duplex: A room consisting of several connecting rooms located on different floors. Note - This category includes rooms consisting of two or more rooms located on different floors and connected by an internal staircase.

2.18 Kitchen Area: A small kitchen, equipped in a separate room or occupying part of the room.

2.19 provider of accommodation services: An organization or individual entrepreneur providing accommodation services on its own or rented facilities.

2.20 classification of accommodation facilities, classification system: A system that allows for the assessment of the quality standards of an accommodation facility, as well as its equipment, equipment and services provided by it.

Appendix 23. GOST R 51185-98 “Tourist services. Accommodation facilities. General requirements" (Extract)

3. DEFINITIONS

The following terms with corresponding definitions are used in this standard:

3.1. Tourist accommodation facilities- any facility intended for temporary accommodation of tourists (hotel, tourist center, camping area, etc.).

3.2. Tourist- a citizen visiting the country (place) of temporary stay for recreational, educational, professional, business, sports, religious and other purposes (without engaging in paid activities) for a period from 24 hours to 6 months. in a row or spending at least one overnight stay.

3.3. Accommodation service provider- organization, individual entrepreneur, providing accommodation services.

3.4. Accommodation services- activities of the contractor in accommodating tourists and providing hotel, specialized (medical and health, sanatorium, sports, tourist and other services).

3.5. Terms for quality management in the service sector (conditions of service, quality of service, etc.) according to GOST R 50646.

4. CLASSIFICATION OF TOURIST ACCOMMODATION FACILITIES

4.1. Accommodation facilities are divided into collective and individual.

4.1.1. Collective accommodation facilities include those listed in subclauses 4.1.1.1-4.1.1.2.
4.1.1.1. Hotels and similar accommodation:
- hotels (including apartment type);
- motels;
- clubs with accommodation;
- boarding houses;
- furnished rooms;
- dormitories.
4.1.1.2. Specialized accommodation facilities:
- sanatoriums;
- dispensaries;
- labor and recreation camps;
- holiday homes;
- tourist shelters, parking lots and others;
- tourist and sports centers, recreation centers;
- hunter's (fisherman's) houses;
- congress centers;
- public means of transport (trains, cruise ships, yachts);
- land and water transport converted into overnight accommodation;
- campsites (sites for camping, caravans).
4.1.2. Individual accommodation facilities:
- apartments, rooms in apartments, houses, cottages for rent.

5. GENERAL REQUIREMENTS FOR ACCOMMODATION FACILITIES

5.1. Tourist accommodation facilities must comply with the requirements of this standard, SNiP 2.08.02 and VSN 62 (for design) and SNiP 2.07.01 (for planning and development).

5.2. General requirements for hotels and motels (GOST R 50645) and Rules for the provision of hotel services in the Russian Federation.

5.3. Rules for the design, equipment and maintenance of dormitories - according to San PIN 42-121-4719.

5.4. Public means of transport (trains, cruise ships, yachts), land and water transport converted into overnight accommodation must comply with the requirements established by the relevant industry (departmental) norms and rules.

5.5. Accommodation facilities must have convenient entrances with the necessary road signs and paved pedestrian paths.

5.6. The area adjacent to the accommodation facilities should be landscaped and well lit in the evening; must have hard-surfaced areas for short-term parking of vehicles and the necessary reference and information signs.

Information about the provider of accommodation services, its operating mode and the services provided must comply with the requirements of Article 8 and Article 9 of the Law of the Russian Federation “On the Protection of Consumer Rights”.

5.7. Accommodation facilities must have:

Lighting in residential and public premises - natural and artificial, in corridors - natural or artificial around the clock according to SNiP 23-05;
- cold and hot water supply and sewerage according to SNiP 2.04.01, SNiP 3.05.04 and SNiP 3.05.01. In areas with interruptions in water supply, it is necessary to provide: a minimum supply of water for at least a day and heating of water;
- heating that maintains the air temperature in residential premises at least 18.5°C;
- ventilation (natural or forced), ensuring air circulation and excluding the penetration of foreign odors into residential premises (SNiP 2.04.05);
- telephone communication;
- if necessary, a passenger elevator (SNiP 2.08.02).

5.8. The minimum area of a living room is at least 9 m2 (SNiP 2.08.02). The minimum area of a living room per person living in buildings: year-round operation - at least 6.0 m2; seasonal (summer) operation - at least 4.5 m2.

5.9. The living room should have:

Furniture (bed, bedside table, table, chair, wardrobe), equipment (bedside rug, mirror, etc.) and bedding according to the number of residents;
- thick curtains or blinds to darken the room;
- radio broadcasting network (connection to all living rooms);
- ceiling (wall) and bedside lamps, electrical sockets with voltage indication;
- door locks with internal safety locks.

5.10. The bathroom in the room must be equipped with a washbasin, toilet, bath or shower. If there is no bathroom in the room, accommodation facilities must have sanitary facilities for common use (at the rate of one toilet, one washbasin and one shower for no more than 10 people, separate for men and women).

5.11. Collective accommodation facilities for tourists should provide:

A self-service room, a place for washing and drying clothes with the necessary equipment and supplies;
- a room for providing food services (GOST R 50762) and/or a kitchen for self-cooking;
- a room or part of a room for watching television programs and other cultural events;
- luggage storage;
- facilities for disabled people: inclined ramps of entrance doors for wheelchair passage, elevators, specially equipped rooms and toilets, etc. (SNiP 2.08.02 and VSN 62, taking into account local conditions).

5.12. Service personnel providing services to accommodation facilities must have qualifications appropriate to the work performed.

The staff must create an atmosphere of hospitality, comfort, show friendliness and politeness.

6. REQUIREMENTS FOR SERVICES OF ACCOMMODATION FACILITIES

6.1. Tourists living in collective accommodation facilities should be provided with a minimum range of services:

24-hour reception;
- catering services (GOST R 50764) or conditions for self-cooking (clause 5.11);
- daily cleaning of the living room (including making the beds) and bathrooms (except for dormitories, labor and recreation camps, tourist shelters, parking lots, camping);
- change of bed linen - at least once a week, change of towels - at least once every three days;
- sending, receiving and delivering letters and telegrams;
- storage of valuables and luggage.
- medical assistance (calling an ambulance, using a first aid kit);
- tourist information.

6.2. Hotel services must comply with the requirements of GOST R 50645.

6.3. Tourists living in individual accommodation facilities must be provided with the following services:

Cleaning the living room (including making the bed) for each tourist arrival;
- change of bed linen - at least once a week;
- change of towels - at least once every three days (or provision of a replacement set of bed linen and towels);
- use of an electric (gas) stove and refrigerator.

6.4. Depending on the type of accommodation facility, the range of services may be supplemented.

6.5. Specialized accommodation facilities, in addition to providing accommodation services, provide health and medical services, sanatorium and resort services, tourism, sports, etc. in accordance with their specialization.

7. SAFETY REQUIREMENTS

7.1. In tourist accommodation facilities of any kind, the safety of life and health of tourists and the safety of their property must be ensured.

7.2. Safety requirements for tourist services must comply with GOST R 50644.

7.3. Accommodation facilities must be located in favorable environmental conditions.

7.4. Accommodation facilities must comply with fire safety requirements (PPB 01) and have a fire safety certificate 15.

7.5. The building must have emergency exits, stairs, and clearly visible information signs to ensure free orientation in both normal and emergency situations (SNiP 2.08.02).

7.6. In accommodation facilities, action plans for staff and tourists in emergency situations (natural disasters, fires, etc.), including interaction with local authorities involved in rescue operations, must be posted in a visible place.

7.7. Accommodation facilities must be equipped with fire protection, warning systems and/or fire protection systems in accordance with PPB 01.

7.8. All sanitary, technological and other equipment, instruments, furniture and inventory must comply with the requirements of regulatory documents and be operated in compliance with their requirements.

7.9. Accommodation facilities must comply with sanitary, hygienic and anti-epidemiological rules and regulations in terms of:

7.10. When operating electrical and gas equipment, the requirements of PPB-01, GOST 12.1.004 and the operating rules established by the manufacturer in the regulatory documentation for specific equipment must be observed.

7.11. The permissible sound pressure level and sound level in the premises must comply with the requirements of GOST 12.1.036.

7.12. Organizations and individual entrepreneurs providing catering services, dry cleaning, hairdressing salons and others in accommodation facilities according to the List of works and services subject to mandatory certification must have certificates of conformity with the GOST R Certification System.

7.13. Drinking water must be epidemiologically safe, harmless in chemical composition and comply with GOST 2874. If there is no guarantee of good quality of drinking water, special water treatment plants must be equipped.

7.14. Preparations used for disinfection, disinfestation, deodorization, and detergents included in the list of goods subject to mandatory certification must have a certificate of conformity and be used in accordance with regulatory requirements.

7.15. Maintenance personnel of accommodation facilities must be prepared to act in emergency situations. The manager of the accommodation facility is responsible for the preparedness of the staff.

7.16. Operating personnel must undergo a medical examination in accordance with the requirements of sanitary and epidemiological services.

15 After the introduction of fire safety certification.

1. Developed by the Open Joint Stock Company "ATIS".

Introduced by the Technical Committee for Standardization TC 199 "Tourist activities and accommodation services."

5.8. The minimum area of a living room is at least 9 square meters. m according to SNiP 2.08.02.

Minimum living room area per resident in buildings:

7.3. Accommodation facilities must be located in favorable environmental conditions.

7.4. Accommodation facilities must comply with fire safety requirements according to PPB 01 and have a fire safety certificate<*>.

<*>After the introduction of fire safety certification.

7.8. All sanitary - technical, technological and other equipment, instruments, furniture and inventory must comply with the requirements of regulatory documents and be operated in compliance with their requirements.

7.9. Accommodation facilities must comply with sanitary, hygienic and anti-epidemiological rules and regulations in terms of:

Condition of the territory, public areas, building premises, beaches and various structures for tourists;

Processing (washing, ironing, storing, etc.) of linen.

7.10. When operating electrical and gas equipment, the requirements of PPB 01, GOST 12.1.004 and the operating rules established by the manufacturer in the regulatory documentation for specific equipment must be observed.

7.11. The permissible sound pressure level and sound level in the premises must comply with the requirements of GOST 12.1.036.

7.12. Organizations and individual entrepreneurs providing catering services, dry cleaning, hairdressing salons and others in accommodation facilities according to the List of Works and Services Subject to Mandatory Certification must have certificates of conformity with the GOST R Certification System.

8.2. Accommodation facilities must have a system for sanitary cleaning and cleaning of the territory (rational collection, quick removal, reliable neutralization, expedient disposal of household waste) in accordance with SanPiN 42-128-4690.

8.3. The organization of a rational system for collection, temporary storage, regular removal of solid and liquid household waste and cleaning of the territory must comply with the requirements of SanPiN 42-128-4690.

8.4. The operation of accommodation facilities and the provision of their services should not have any harmful effects on the environment.

8.5. Accommodation facilities must have an environmental passport or a conclusion from environmental services confirming the absence of harmful effects on the environment.

Applications

Appendix A
(informational)

BIBLIOGRAPHY

Federal Law "On the Fundamentals of Tourism Activities in the Russian Federation". Adopted by the State Duma on October 4, 1996

Rules for the provision of hotel services in the Russian Federation. Approved by Decree of the Government of the Russian Federation on April 25, 1997 N 490

Law of the Russian Federation "On the Protection of Consumer Rights". Adopted by the State Duma on December 5, 1995

List of works and services subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 N 1013

List of goods subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 N 1013

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