home Business GOST accommodation facilities general requirements. Tourist services

GOST accommodation facilities general requirements. Tourist services

FEDERAL AGENCY

FOR TECHNICAL REGULATION AND METROLOGY

NATIONAL

STANDARD

RUSSIAN

FEDERATION

Official edition

Standard form 2015

Foreword

1 DEVELOPED by the Open Joint Stock Company All Russian Research Institute for Certification (JSC VNIIS) with the participation of the Department of Tourism and Regional Policy of the Ministry of Culture of the Russian Federation

2 INTRODUCED by the Technical Committee for Standardization TC 199 " Tourist services and services of accommodation facilities»

3 APPROVED AND PUT INTO EFFECT by Order No. 1542-st of November 11, 2014 of the Federal Agency for Technical Regulation and Metrology

4 INSTEAD OF GOST R 51185-2008

The rules for the application of this standard are established in GOST R 1.0-2012 (section 8). Information about changes to this standard is published in the annual (as of January 1 of the current year) information index "National Standards", and the official text of changes and amendments is published in the monthly information index "National Standards". In case of revision (replacement) or cancellation of this standard, a corresponding notice will be published in the next issue of the information index "National Standards". Relevant information, notification and texts are also placed in information system general use - on the official website of the Federal Agency for Technical Regulation and Metrology on the Internet (gost.ru)

This standard cannot be fully or partially reproduced, replicated and distributed as an official publication without the permission of the Federal Agency for Technical Regulation and Metrology

NATIONAL STANDARD OF THE RUSSIAN FEDERATION

Tourist services ACCOMMODATION FACILITIES General requirements

Tourist servoes.

Means of accommodation. General requirements

Introduction date - 2016-01-01

1 area of use

This standard establishes general requirements for accommodation facilities and the services provided in them.

The provisions of this standard apply to accommodation facilities of various types intended for temporary accommodation of tourists (hereinafter referred to as accommodation facilities) and the services provided in them.

This standard is intended for use by legal entities, individual entrepreneurs and individuals providers of accommodation services.

Note - Individuals provide services of accommodation facilities in accordance with applicable law.

On the basis of this standard, regulatory documents can be developed that establish requirements for various accommodation facilities, and standards for organizations providing services to accommodation facilities.

2 Normative references

This standard uses Normative references to the following standards:

GOST R 50644-2009 Tourist services. Requirements for ensuring the safety of tourists GOST R 53423-2009 (ISO 18513:2003) Tourist services. Hotels and other tourist accommodation facilities. Terms and Definitions

GOST R 53997-2010 Tourist services. Information for consumers. General requirements GOST R 54599-2011 Services of accommodation facilities. General requirements for the services of sanatoriums, boarding houses, recreation centers

GOST R 54603-2011 Services of accommodation facilities. General requirements for service personnel

GOST R 54606-2011 Services of small accommodation facilities. General requirements GOST R 55319-2012 Services of accommodation facilities. General requirements for specialized accommodation facilities

GOST R 55699-2013 Accessible accommodation facilities for tourists with disabilities. General requirements

GOST R 55817-2013 Services of accommodation facilities. General requirements for individual accommodation facilities

GOST R 56184-2014 Services of accommodation facilities. General requirements for hostels

GOST 30494-2011 Residential and public buildings. Indoor microclimate parameters

Official edition

Note - When using this standard, it is advisable to check the validity of reference standards in the public information system - on the official website of the Federal Agency for Technical Regulation and Metrology on the Internet or according to the annual information index "National Standards", which was published as of January 1 of the current year, and on issues of the monthly information index "National Standards" for the current year. If the reference standard to which the undated reference is given is replaced, it is recommended to use the current version of this standard, taking into account all the changes made to this version. If the reference standard to which the dated reference is given is replaced, then it is recommended to use the version of this standard with the year of approval (acceptance) indicated above. If, after the approval of this standard, a change is made to the referenced standard to which a dated reference is given, affecting the provision to which the reference is given, then this provision is recommended to be applied without regard to this change. If the reference standard is canceled without replacement, then the provision in which the reference to it is given is recommended to be applied in the part that does not affect this reference.

3 Terms and definitions

8 of this standard, the terms are used in accordance with GOST R 53423. GOST R 54599, GOST R 54606, GOST R 55319. as well as the following terms with the corresponding definitions.

3.1 accommodation facility: An object of the tourism industry, which includes a building/buildings/part of a building/structure/structure, in which one or more equipped living rooms/premises are located, intended for the accommodation and temporary residence of tourists.

3.2 accommodation: Providing tourists with conditions/facilities for rest, sleep and hygiene.

3.3 temporary residence: Accommodation of tourists for a period of less than six months.

3.4 provider of services of accommodation facilities: Organization / legal entity,

an individual entrepreneur or an individual providing services of accommodation facilities on their own or rented material base.

Note - Physical accommodation provides services of individual accommodation facilities in accordance with the current legislation of the Russian Federation.

3.5 consumer of services of accommodation facilities: Tourist, guest, client, resident, guest, visitor and other consumers of services who intend to receive or use the services of accommodation facilities.

3.6 collective accommodation facilities: Accommodation facilities (buildings, part of a building, premises) used for the provision of accommodation facilities services by legal entities or individual entrepreneurs.

3.7 individual accommodation facilities: Accommodation facilities (buildings, part of a building, premises) used by individuals who are not individual entrepreneurs for temporary residence and provision of accommodation facilities services.

3.8 small accommodation facilities: accommodation facilities with no more than 50 rooms.

3.9 specialized accommodation facilities: Objects of the tourist industry,

which are accommodation facilities that provide accommodation services and additional services in accordance with the purpose, specialization, work profile and/client line of business, namely tourism, health, sports, fitness. educational and others.

3.10 hotel (hotel): An object of the tourism industry, which is a collective accommodation facility with a certain number of rooms, having a single management, providing a certain set of services and grouped into categories depending on the equipment of rooms and other premises and the level of service.

Note - In the hotel, the minimum set of services is making beds, cleaning the room and bathroom, providing breakfast or conditions for cooking.

3.11 hostel: A collective accommodation facility, specially built or converted, intended for temporary residence of certain categories of the population, such as students, students, workers, employees and military personnel, during their work, service or training.

3.12 number of rooms: The total number of rooms (living rooms for living) in the accommodation facility.

3.13 room in an accommodation facility: One or more living rooms/premises with furniture, equipment and inventory necessary for temporary accommodation.

3.14 category of accommodation facilities: The category assigned to the accommodation facility in accordance with the current procedure for classifying hotels and other accommodation facilities "(without stars, one. two. three. four, five stars) or another category (symbols, numbers, letters, etc.). l.) assigned to the accommodation facility in accordance with the requirements of the Voluntary Certification System.

4 Types of accommodation facilities

4.1 There are various types of accommodation facilities. Types of accommodation facilities are shown in Table 1.

Table 1 - Accommodation facilities of various types

Types of accommodation facilities
Collective accommodation	Hotels and similar accommodation	Hotels (hotels), aparthotels. suig hotels. otvli-harnm. , park hotels, boutique hotel, motels
	Specialized accommodations	Sanatorium-resort accommodation facilities: sanatoriums, boarding houses, dispensaries, mud baths with accommodation. Balneological clinics with accommodation, spa hotels, etc. Specialized accommodation facilities for recreation and leisure activities: homesteads with accommodation, houses / recreation centers / recreation centers, health camps, recreation centers, recreation villages, sports camps / bases, labor and recreation camps, hunter (fisherman) houses, etc. Accommodation facilities for recreation, health improvement and leisure activities for children and youth: Children's health resorts, mountain and recreational organizations - sanatoriums, boarding houses with treatment, dispensaries, health-improving and health-improving centers / camps for children; Children's recreation and health centers / camps / recreation centers, recreation centers for children and adolescents; Specialized or professional / other camps / tourist centers, health centers. sports, local history, language, local computer. educational. ecological. physical education, educational, etc.); Tourist (centers for children and youth tourism, local history and excursions, stations for young tourists, children's tourist bases, camps, etc.): Summer school camps, day camps (in schools, gymnasiums, colleges and other educational organizations) Tourist specialized accommodation facilities: tourist bases, tourist shelters, tourist villages (holiday villages), tourist shelters, parking lots, campsites, etc. Transport specialized means of accommodating public passenger transport (railway trains and wagons, motor ships, ships, ferries). ground and water transport area of equipment for overnight accommodation, cruise river and sea vessels. yachts, boats, floating hotels / pleasure boats, flotels. aquatelg^botels. rotels, etc.). liners, flytels. motorhomes and vans, etc. Congress hotels: congress centers with accommodation, congress and hotel complexes, business hotels, non-specialized congressional properties with accommodation, etc.
	Other collective accommodation facilities	capsule hotels. timeshare apartments. codominima. concept hotels, ice hotels, hotels for women, hotels for nudists; Hostels; dormitories, furnished rooms, service apartments: Individual residential buildings, including club houses, villas / mansions. cottages, country houses, guest houses, rural guest houses, rural huts, huts, yurts, chalets, bungalows; tenement houses, rooms in residential buildings and other accommodation facilities

End of table 1

Types of accommodation facilities

individual

facilities

accommodation

Residential buildings, including: club houses, villas / mansions. cottages, profitable □ohm. country houses, rooms in residential buildings, apartments in multi-family residential buildings, privately owned furnished rooms, apartments and service apartments, including timeshare apartments. guest houses, rural guest houses, rural huts. huts, yurts, chalets, bungalows_

Note - Accommodation facilities certain types, for example, furnished rooms, (bedrooms, guest houses, tourist vans, motorhomes and others, can be classified as both collective: accommodation facilities and individual, depending on who is the subject of the activity, the provision of accommodation services.

4.2 Accommodation facilities are divided into types and categories according to the following criteria:

By appointment:

By location/location:

By operating time:

According to the level of technical equipment:

As of material base and number stock:

By capacity;

The level of service and the quality of the services provided;

According to the contingent of residents;

On other parameters that are important for the provision of services of accommodation facilities and / or informing consumers of services of accommodation facilities.

In accordance with the Procedure for the Classification of Accommodation Facilities (1), categories are indicated by the star symbol (category compliance mark). Accommodation facilities can be assigned categories - mini-hotel, no stars, one. two. three. four, five stars.

Note - In systems of voluntary certification of accommodation facilities, in order to avoid violating the law, it is recommended to use other marks of conformity to the category to designate the category of accommodation facilities, for example, letters of the Russian or Latin alphabet, Arabic or Roman numerals, other symbols (herringbones, cranes, leaves, etc.).

4.3 By location / location, accommodation facilities are divided into urban, suburban, rural, mountain, forest, river, etc.

4.4 According to the operating time of the accommodation facility, they are divided into:

For year-round action;

Seasonal action:

day off;

24/7, day or limited time stay/activity.

4.5 Depending on the number of rooms, accommodation facilities are divided into:

For large (over 200 rooms);

Medium (from 51 to 200 numbers):

Small (from 16 to 50 numbers):

Mini (from five to 15 rooms).

4.6 According to the contingent of residents and specialization, accommodation facilities are divided into:

For tourist, sports, health-improving, children's, youth, student, family, for the elderly, for tourists with disabilities, for children in difficult life situations, for business travelers, etc.

4.7 According to the type of buildings (premises) used, accommodation facilities are divided into located:

In detached buildings (except for individual residential buildings);

In individual residential buildings;

In apartments of multi-apartment residential buildings:

In other buildings, parts of buildings and premises.

Note - The location of accommodation facilities in residential buildings is regulated by the legislation of the Russian Federation.

4.8 According to the method and form of organization of work / activities, accommodation facilities are divided into:

For independents:

Network (hotel chains, associations) and others.

5 General requirements for accommodation facilities

5.1 Accommodation facilities must comply with the requirements of regulatory legal acts of the Russian Federation, normative documents federal executive bodies | 2). (3). (4). . (6).

5.2 In accommodation facilities located on the territory of cultural and historical sites, in buildings that are historical and cultural monuments, it is necessary to comply with the legislation of the Russian Federation for historical and cultural monuments.

5.3 In accommodation facilities located in protected natural areas (therapeutic and recreational areas and resorts, natural parks, reserves, natural monuments, botanical gardens, etc.). it is necessary to comply with the relevant legislation of the Russian Federation (8).

5.4 Accommodation facilities must comply with the requirements established by the relevant industry standards and current regulations.

5.5 When designing, constructing new and reconstructing buildings of accommodation facilities that were previously put into operation, it is necessary to provide for conditions for living and servicing tourists with disabilities in accordance with the requirements of the current legislation of the Russian Federation and GOST R 55699.

5.6 Accommodation facilities that have a category in accordance with the current procedure for classifying objects of the tourism industry, including hotels and other accommodation facilities, must comply with established requirements.

Note - Accommodation affinities that have confirmed the category in voluntary certification systems must comply with the requirements established by these Systems.

5.7 In accommodation facilities, it is necessary to comply with the legislation of the Russian Federation in the field of protecting the health of citizens from the effects of second hand tobacco smoke and the consequences of tobacco consumption. For smokers, specially equipped smoking areas may be provided.

5.8 Requirements for information support in accommodation facilities

5.8.1 Information about the service provider of accommodation facilities, the mode of operation and the services provided

services must comply with the established requirements | 6), . GOST R 53997 and

be communicated to consumers in accessible and visible ways.

5.8.2 Information for tourists is provided in the appropriate artistic performance in Russian, and, if necessary, in foreign languages.

5.8.3 Information for consumers of services should contain the following information:

Company name (name) of the service provider ( legal entity or an individual entrepreneur) and a higher organization:

Rules for granting hotel services In Russian federation:

The order (rules) of accommodation in a particular accommodation facility:

Information about the classification of the accommodation facility (copy of the category certificate, if available):

Information on licensing certain types of activities (copies of licenses for medical activity, for sale (sale) alcoholic products, medicines etc.), on voluntary certification of the services provided (copies of certificates of conformity for the services of tourist accommodation facilities, catering, physical education and sports services, tourist services, etc.);

The list of services provided, included in the cost of living or in the cost of the tour:

The list of additional paid services, their cost and payment procedure:

The list of services of the hosting facility and their mode of operation:

The list of documents required for registration of residence:

The procedure for settlements with consumers of services and other useful information.

5.8.4 The premises of the accommodation facility for consumers shall be provided with means of visual information and navigation.

6 Requirements for hotels and similar accommodation

6.1 Hotels and similar accommodation facilities (hereinafter referred to as hotels) and services.

provided in them. must comply with the requirements given in appendices A. B and C.

6.2 Hotel services must be provided in accordance with the Rules for the provision of hotel services in the Russian Federation ”as amended by the Federal Laws

(8] (91 (U) (11) (12)

Housing Code of the Russian Federation of December 29, 2004 No. 188-FZ as amended by the Federal Laws

the federal law dated December 30, 2009 No. 384-FZ "Technical regulations on the safety of buildings and structures"

Federal Law of July 22, 2008 No. 123-FZ “Technical Regulations on the Requirements fire safety» with changes and additions

Law of the Russian Federation of February 07, 1992 No. 2300-1 "On Protection of Consumer Rights" with amendments and additions

Federal Law of June 25, 2002 No. 7E-FZ “On Cultural Heritage Objects (Historical and Cultural Monuments) of the Peoples of the Russian Federation” as amended by the Federal Laws

Federal Law of March 14, 1995 No ZZ-FZ "On Specially Protected Natural Territories" as amended by the Federal Laws

Federal Law of February 23, 2013 No. 15-FZ "On protecting the health of citizens from the effects of second hand tobacco smoke and the consequences of tobacco consumption"

"Rules for the provision of hotel services in the Russian Federation", approved by the Decree of the Government of the Russian Federation of April 25, 1997 No. 490, with amendments and additions

Code of rules SP 42.13330.2011

SanPiN 42-128-4690-88

Set of rules

SP 118.13330.2012

Sanitary and epidemiological

rules and regulations. SanPiN

Set of rules

SP 30.13330.2012

Set of rules

SP 60.13330.2012

Sanitary regulations

SanPiN 2.2.1/2.1.1.1076-01

Set of rules

SP 52.13330.2011

Set of rules

SP 51.13330.2011

Set of rules

SP 1.13130.2009

Urban planning. Planfoek and development of urban and rural settlements

Sanitary rules for the maintenance of territories of populated areas

Public buildings and structures

Sanitary and epidemiological requirements for conditions

living in residential buildings and premises

Internal water supply and sewerage of buildings

Heating, ventilation and air conditioning

Hygiene requirements to insolation and salt protection of premises of residential and public buildings and territories Natural and artificial lighting

Noise protection

fire protection. escape routes and

UDC 658.386:006.354 OKS 03.080.30 OKSTU 0131

Keywords: accommodation facility, services of accommodation facilities, number, types of accommodation facilities, requirements

Signed for publication on May 25, 2015. Format 60x84V".

Uel. oven l. 2.33. Circulation 44 copies. Zach. 1148.

Prepared on the basis of the electronic version provided by the developer of the standard

FSUE "STANDARTINFORM"

123995 Moscow. Grenade ler.. 4.

National standard of the Russian Federation GOST R 51185-2014

"TOURISM SERVICES. ACCOMMODATION. GENERAL REQUIREMENTS"

(approved by order of the Federal Agency for Technical Regulation and Metrology dated November 11, 2014 N 1542-st)

tourist services. Means of accommodation. General requirements

Instead of GOST R 51185-2008

Foreword

1 Developed by the Open Joint Stock Company "All-Russian Scientific Research Institute of Certification" (JSC "VNIIS") with the participation of the Department of Tourism and Regional Policy of the Ministry of Culture of the Russian Federation

2 Introduced by the Technical Committee for Standardization TC 199 "Tourist services and services of accommodation facilities"

3 Approved and put into effect by order of the Federal Agency for Technical Regulation and Metrology dated November 11, 2014 N 1542-st

4 Instead of GOST R 51185-2008

1 area of use

This standard establishes general requirements for accommodation facilities and the services provided in them.

This standard is intended for use by legal entities, individual entrepreneurs and individuals providing accommodation services.

Note - Individuals provide services of accommodation facilities in accordance with applicable law.

2 Normative references

This standard uses normative references to the following standards:

GOST R 50644-2009 Tourist services. Requirements for ensuring the safety of tourists

GOST R 53423-2009 (ISO 18513:2003) Tourist services. Hotels and other tourist accommodation facilities. Terms and Definitions

GOST R 53997-2010 Tourist services. Information for consumers. General requirements

GOST R 54599-2011 Services of accommodation facilities. General requirements for the services of sanatoriums, boarding houses, recreation centers

GOST R 54603-2011 Services of accommodation facilities. General requirements for service personnel

GOST R 54606-2011 Services of small accommodation facilities. General requirements

GOST R 55319-2012 Services of accommodation facilities. General requirements for specialized accommodation facilities

GOST R 55699-2013 Accessible accommodation facilities for tourists with disabilities. General requirements

GOST R 55817-2013 Services of accommodation facilities. General requirements for individual accommodation facilities

GOST R 56184-2014 Services of accommodation facilities. General requirements for hostels

GOST 30494-2011 Residential and public buildings. Indoor microclimate parameters

Note - When using this standard, it is advisable to check the validity of reference standards in the public information system - on the official website of the Federal Agency for Technical Regulation and Metrology on the Internet or according to the annual information index "National Standards", which was published as of January 1 of the current year, and on issues of the monthly information index "National Standards" for the current year. If an undated referenced reference standard has been replaced, it is recommended that the current version of that standard be used, taking into account any changes made to that version. If the reference standard to which the dated reference is given is replaced, then it is recommended to use the version of this standard with the year of approval (acceptance) indicated above. If, after the adoption of this standard, a change is made to the referenced standard to which a dated reference is given, affecting the provision to which the reference is given, then this provision is recommended to be applied without taking into account this change. If the reference standard is canceled without replacement, then the provision in which the reference to it is given is recommended to be applied in the part that does not affect this reference.

3 Terms and definitions

This standard uses the terms according to GOST R 53423, GOST R 54599, GOST R 54606, GOST R 55319, as well as the following terms with the corresponding definitions:

3.1 means of accommodation: A facility of the tourism industry, which includes a building/buildings/part of a building/structure/structures in which one or more equipped living rooms/premises are located, intended for the accommodation and temporary residence of tourists.

3.2 accommodation: Providing tourists with conditions/facilities for rest, sleep and hygiene.

3.3 temporary residence: Accommodation of tourists for a period of less than six months.

3.4 provider of services of accommodation facilities: An organization/legal entity, an individual entrepreneur or an individual providing services of accommodation facilities on their own or rented material base.

Note - Individuals provide services of individual accommodation facilities in accordance with the current legislation of the Russian Federation.

3.8 small accommodation facilities: accommodation facilities with no more than 50 rooms.

3.9 specialized accommodation facilities: Objects of the tourism industry, which are accommodation facilities that provide accommodation services and additional services in accordance with the purpose, specialization, work profile and / or activity, namely tourism, health, sports, sports and recreation, educational other.

Note - In the hotel, the minimum set of services is making beds, cleaning the room and bathroom, providing breakfast or conditions for cooking.

3.12 number of rooms: The total number of rooms (living rooms for living) in the accommodation facility.

3.13 room in an accommodation facility: One or more living rooms/premises with furniture, equipment and inventory necessary for temporary accommodation.

3.14 category of accommodation facilities: The category assigned to the accommodation facility in accordance with the current procedure for classifying hotels and other accommodation facilities "(without stars, one, two, three, four, five stars) or another category (symbols, numbers, letters, etc.). assigned to the accommodation facility in accordance with the requirements of the Voluntary Certification System.

4 Types of accommodation facilities

4.1 There are various types of accommodation facilities. Types of accommodation facilities are shown in Table 1.

Table 1 - Accommodation facilities of various types

Types of accommodation facilities
Collective accommodation#	Hotels and similar accommodation	Hotels (hotels), aparthotels, suite hotels, garni hotels, park hotels, boutique hotels, motels
	Specialized accommodations	Sanatorium-resort accommodation facilities: sanatoriums, boarding houses, dispensaries, mud baths with accommodation, balneological clinics with accommodation, spa hotels, etc. Specialized accommodation facilities for recreation and leisure activities: homesteads with accommodation, houses / bases / recreation centers, health camps, recreation centers, recreation villages, sports camps / bases, labor and recreation camps, hunter's (fisherman's) houses, etc. Accommodation facilities for recreation, health improvement and leisure activities for children and youth: Children's sanatorium-improving organizations - sanatoriums boarding houses with treatment, dispensaries, sanatorium and health-improving and health-improving centers / camps for children; Children's recreation and health centers / camps / recreation centers, recreation centers for children and adolescents; Specialized or specialized camps / centers for tourism, health, sports, local history, language, dance, computer, educational, environmental, fitness, educational, etc.); Tourist (centers for children and youth tourism, local history and excursions, stations for young tourists, children's tourist bases, camps, etc.); Summer school camps, day camps (in schools, gymnasiums, colleges and other educational organizations) Tourist specialized accommodation facilities: tourist bases, tourist shelters, tourist villages (holiday villages), mountain shelters, parking lots, campsites, etc. Transport specialized accommodation facilities: public passenger transport (railway trains and wagons, motor ships, ships, ferries), land and water transport converted into overnight accommodation facilities, cruise river and sea vessels, yachts, boats, floating hotels/hotels pleasure ships, flotels, aquatels/boats, rotels, etc.), liners, flytels, motorhomes and vans, etc. Congress hotels: congress centers with accommodation, congress and hotel complexes, business hotels, non-specialized objects of congress accommodation with accommodation, etc.
	Other collective accommodation facilities	Capsule hotels, timeshare apartments, condominiums, concept hotels, ice hotels, hotels for women, hotels for nudists; Hostels; hostels, furnished rooms, service apartments; Individual residential buildings, incl. club houses, villas/mansions, cottages, country houses, guest houses, rural guest houses, rural huts, huts, yurts, chalets, bungalows; tenement houses, rooms in residential buildings and other accommodation facilities
Individual accommodation facilities		Residential buildings, including: club houses, villas/mansions, cottages, tenement houses, country houses, rooms in residential buildings, apartments in apartment buildings, privately owned furnished rooms, apartments and service apartments, incl. .h. timeshare apartments, guest houses, rural guest houses, rural huts, huts, yurts, chalets, bungalows
Note - Accommodation facilities of certain types, for example, furnished rooms, hostels, guest houses, tourist vans, motorhomes and others, can be classified as both collective accommodation facilities and individual ones, depending on who is the subject of the activities for the provision of facilities services. accommodation.

4.2 Accommodation facilities are divided into types and categories according to the following criteria:

By appointment;

By location / location;

By the time of operation;

By the level of technical equipment;

According to the state of the material base and the number of rooms;

By capacity;

The level of service and the quality of the services provided;

According to the contingent of residents;

On other parameters that are important for the provision of services of accommodation facilities and / or informing consumers of services of accommodation facilities.

In accordance with the Procedure for the Classification of Accommodation Facilities, categories are denoted by the symbol "star" (a mark of conformity to the category). Accommodation facilities can be assigned categories - mini-hotel, no stars, one, two, three, four, five stars.

4.3 By location / location, accommodation facilities are divided into urban, suburban, rural, mountain, forest, river, etc.

4.4 According to the operating time of the accommodation facility, they are divided into:

For year-round action;

Seasonal action;

day off;

24/7, day or limited time stay/activity.

4.5 Depending on the number of rooms, accommodation facilities are divided into:

For large (over 200 rooms);

Medium (from 51 to 200 rooms);

Small (from 16 to 50 rooms);

Mini - (from five to 15 rooms).

4.6 According to the contingent of residents and specialization, accommodation facilities are divided into:

For tourist, sports, health-improving, children's, youth, student, family, for the elderly, for tourists with disabilities, for children in difficult life situations, for business travelers, etc.

4.7 According to the type of buildings (premises) used, accommodation facilities are divided into located:

In detached buildings (except for individual residential buildings);

In individual residential buildings;

In apartments of multi-apartment residential buildings;

In other buildings, parts of buildings and premises.

Note - The location of accommodation facilities in residential buildings is regulated by the legislation of the Russian Federation.

4.8 According to the method and form of organization of work / activities, accommodation facilities are divided into:

For independents;

Network (hotel chains, associations) and others.

5 General requirements for accommodation facilities

5.1 Accommodation facilities must comply with the requirements of regulatory legal acts of the Russian Federation, regulatory documents of federal executive authorities, , , , .

5.3 In accommodation facilities located in protected natural areas (healing and recreational areas and resorts, natural parks, reserves, natural monuments, botanical gardens, etc.), it is necessary to comply with the relevant legislation of the Russian Federation.

5.4 Accommodation facilities must comply with the requirements established by the relevant industry standards and current regulations.

Note - Accommodation facilities that have confirmed the category in voluntary certification systems must comply with the requirements established by these Systems.

5.8 Requirements for information support in accommodation facilities

5.8.1 Information about the service provider of accommodation facilities, the mode of operation and the services provided must comply with the established requirements,, GOST R 53997 and be communicated to consumers of services in accessible and visual ways.

5.8.2 Information for tourists is provided in the appropriate artistic performance in Russian, and, if necessary, in foreign languages.

5.8.3 Information for consumers of services should contain the following information:

Company name (name) of the service provider (legal entity or individual entrepreneur) and the parent organization;

Rules for the provision of hotel services in the Russian Federation;

The procedure (rules) of accommodation in a particular accommodation facility;

Information on the classification of the accommodation facility (copy of the category certificate, if available);

Information on licensing certain types of activities (copies of licenses for medical activities, for the sale (sale) of alcoholic products, medicines, etc.), on voluntary certification of the services provided (copies of certificates of conformity for the services of tourist accommodation facilities, catering, physical education and sports, tourist services, etc.);

The list of services provided, included in the cost of living or in the cost of the tour;

List of additional paid services, their cost and payment procedure;

List of services of the accommodation facility and their mode of operation;

List of documents required for registration of residence;

The procedure for settlements with consumers of services and other useful information.

5.8.4 The premises of the accommodation facility for consumers shall be provided with means of visual information and navigation.

6 Requirements for hotels and similar accommodation

6.1 Hotels and similar accommodation facilities (hereinafter referred to as hotels) and the services provided in them must comply with the requirements given in Annexes A, B and C.

6.2 Hotel services must be provided in accordance with the Rules for the provision of hotel services in the Russian Federation.

6.3 Hotels may be located in separate buildings or occupy a part of a building with a separate consumer/tourist entrance.

6.4 Hotels that are members of international, Russian, regional associations, networks, chains must additionally comply with the requirements of the standards adopted in these organizations that do not contradict the legislation of the Russian Federation.

6.5 Requirements for the surrounding area

6.5.1 The area adjacent to the hotels must be landscaped and lit at night.

6.5.2 Hotel buildings should have convenient access roads for a car and / or bus with the necessary road signs, a hard surface area for short-term parking of vehicles and the necessary reference and information signs.

6.5.3 Approaches and driveways to hotels should have a hard surface. It is recommended to equip paved footpaths in the adjacent territory. When arranging hard surfaces, platforms and footpaths on the adjacent territory, drains for melt and rain water should be provided.

6.5.4 The entrance to the accommodation facility must be provided with free access to special vehicles: ambulance, service of the Ministry of Emergency Situations of Russia.

To the sites with garbage collectors located in the adjacent territory, free access of special vehicles for garbage removal should be provided.

6.5.5 The surrounding area must comply with applicable building codes and sanitary and hygienic requirements, .

6.5.6 Cleaning of the adjacent territory should be carried out regularly and include watering the territory and plants in the warm and hot seasons and anti-icing measures in winter time(de-icing, sanding or de-icing agents, removing snow and icicles, etc.)

6.5.7 Hotels occupying part of the building use existing roads, entrances, sidewalks, as well as objects of the local area (car parks, playgrounds, sports facilities), in agreement with the municipality, management company or the owners of the building and land.

6.6 Requirements for buildings, technical equipment and equipment of hotels and similar accommodation facilities are given in Appendix A.

6.6.1 Architectural and planning, building elements and design solutions of hotels must comply with the requirements established by the legislation of the Russian Federation and regulatory documents. The layout of buildings and all premises of accommodation facilities must comply with aesthetic, technical, sanitary, environmental standards and requirements.

6.6.2 It is not allowed to use basement floors and basements of accommodation facilities for tourists.

Note - In the basement and basement floors of accommodation facilities, it is allowed to install non-residential premises in accordance with .

6.6.3 The common premises must be equipped with furniture, inventory and other equipment corresponding to the functional purpose of the premises.

6.6.4 In the absence of a full bathroom in each room of the accommodation facility, public bathrooms are equipped on the floors (showers, washrooms, toilets), separate for men and women.

6.6.5 In large and medium-sized accommodation facilities, rooms for staff, rooms for storing and processing cleaning equipment, preparing disinfectant solutions, storing clean and dirty linen, etc. should be equipped.

6.6.6 Sanitary facilities (showers, toilets, hygiene rooms, etc.) for the staff of the accommodation facilities should be located in a separate area isolated from the living tourists.

6.6.7 Catering facilities should be provided in hotels various types(restaurant, cafe, bar, snack bar, buffet, etc.)

In the absence of catering establishments, kitchens, canteens, rooms for self-service meals and cooking should be equipped, which are recommended to be equipped with the necessary equipment for cooking, tableware and tea utensils, cutlery, food storage containers and detergents.

6.6.8 If there is no TV set in each room, it is necessary to equip a room/part of the room in the accommodation facility for watching TV programs, rest and leisure activities.

6.6.9 When designing and building new accommodation facilities in multi-storey buildings above five floors, it is necessary to provide for passenger elevators with round-the-clock operation.

6.6.10 Water supply, heating, sanitation, ventilation and air conditioning systems must ensure water quality, lighting and microclimate parameters in residential rooms and public premises in accordance with GOST 30494 and the requirements of sanitary norms and rules, , .

Illumination in residential and public premises, bathrooms should be sufficient for a comfortable stay, including:

In residential, public premises and corridors, lighting should be sufficient for free and correct orientation during the movement of residents and staff;

Rooms should have primary (ceiling, wall and/or floor lighting) and additional lighting (bedside lamps, table lamps, floor lamps, etc.) that allow reading at night.

6.6.11 Materials used for interior decoration, flooring, upholstered furniture from synthetic materials, should not be sources of harmful substances and create unfavorable conditions for tourists.

Coatings and surfaces of walls, partitions, equipment and furniture installed in rooms and public spaces must be non-traumatic (without sharp corners and edges). Surfaces should be smooth, easy to clean, wet-cleanable and resistant to detergents and disinfectants.

The floors in all rooms must be flat, free of gaps and defects, and have skirting boards that fit snugly against the walls and floor.

6.6.12 Walls and floors of bathrooms, bathrooms and shower rooms, hygiene rooms and other sanitary facilities are recommended to be lined with moisture-resistant materials that are resistant to disinfectants.

6.6.13 Light openings in living rooms/rooms and public spaces are recommended to be equipped with sun protection devices (blinds, curtains, curtains, etc.).

6.7 Requirements for rooms of hotels and similar accommodation facilities

6.7.1 Requirements for hotel rooms and similar accommodation facilities are given in Appendix B.

6.7.2 Requirements for rooms of hotels and similar accommodation facilities with a category are given in.

7 Requirements for other accommodation facilities

7.1 Specialized accommodation facilities must comply with the requirements of GOST R 55319.

7.2 Sanatoriums, boarding houses, recreation centers must comply with the requirements of GOST R 54599.

7.3 Specialized accommodation facilities for children and youth must comply with the requirements of the current legislation of the Russian Federation and regulatory documents.

7.4 Small accommodation facilities must comply with the requirements of GOST R 54606.

7.5 Hostels must comply with the requirements of GOST R 56184.

7.6 Individual accommodation facilities must comply with the requirements of GOST R 55817.

7.7 Rural guest houses, huts, huts, etc. must comply with the requirements of the current legislation of the Russian Federation and regulatory documents.

7.8 Business hotels (congress hotels) must comply with the requirements of the current legislation of the Russian Federation and regulatory documents.

7.9 Estates must comply with the requirements of the current legislation of the Russian Federation and regulatory documents.

8 Requirements for services provided in accommodation facilities of various types

8.1 Services provided in hotels and similar accommodation facilities must comply with the requirements specified in Annex B.

Note - General requirements for hostel services - in accordance with GOST R 56184, for the services of furnished rooms in accordance with GOST R 54606.

8.2 Services provided in other accommodation facilities must comply with the requirements of regulatory documents for specific types of accommodation facilities (see section 7).

8.3 List of provided additional services is established by the provider of services of accommodation facilities (owner, administration) independently, depending on the specialization of activity, location of the accommodation facility, climatic conditions, contingent of residents, tourist requests, etc.

9 Safety requirements

9.1 The accommodation facilities must provide safe conditions for the life and health of living tourists, the safety of their property and comply with the rules and requirements established by the regulatory legal acts of the Russian Federation and the regulatory documents of federal executive authorities,,, regional legislative acts in terms of security, and GOST R 50644.

9.2 All sanitary, technological and other equipment, appliances, furniture and inventory must comply with and be operated in compliance with the requirements of regulatory and technical documents.

9.3 In accommodation facilities, sanitary and hygienic, anti-epidemiological rules and norms must be observed, including:

Cleaning of rooms/living rooms and public spaces;

Cleaning and processing of bathrooms, premises for self-cooking;

Laundry processing (washing, ironing, storage);

Waste disposal and protection from insects and rodents;

Lighting and microclimate conditions in rooms/living rooms and public spaces.

9.4 Drinking water must be epidemiologically safe and chemically harmless. In the absence of quality assurance drinking water accommodation facilities should be equipped with additional water purification equipment, coolers or bottled drinking water should be provided.

9.5 The noise level on the territory and in residential premises should not exceed the norms established by the legislation of the Russian Federation.

9.6 Preparations used for disinfection, disinsection, deodorization, detergents must be safe for the health of tourists, have documents confirming their safety, and be accompanied by shipping documentation that ensures their traceability.

9.7 Accommodation facilities must comply with fire safety requirements.

9.7.1 The building must be provided with escape routes and exits, stairs, well-marked information signs to ensure free orientation in both normal and emergency situations.

9.7.2 Accommodation facilities must be equipped with fire protection systems, warning systems and fire protection equipment.

9.7.3 In the accommodation facilities, plans for evacuation during a fire, instructions on the actions of personnel and tourists in emergency situations (natural disasters, fires, etc.), including interaction with the Russian Emergencies Ministry, should be placed in an accessible place for viewing.

10 Environmental requirements

10.2 Accommodation facilities must operate in accordance with the provisions of the security legislation environment.

In accommodation facilities it is not allowed:

Use of equipment that does not meet environmental safety requirements;

Discharge into open water bodies of polluted industrial and domestic wastewater without appropriate preliminary treatment;

Discharge of sewage directly to the adjacent territory and water area;

Emission of harmful substances into the atmosphere, exceeding the indicators established for settlements sanitary standards.

11 Personnel requirements

11.1 The staff of accommodation facilities must have education or professional training and work experience in accordance with the position held and the requirements of GOST R 54603.

11.2 The staff of accommodation facilities with a category must comply with the established requirements.

11.3 Personnel, depending on the specialization of accommodation facilities, must have additional skills and abilities.

11.4 The staff of the accommodation facilities must be prepared to act in emergency situations and provide first aid to tourists and residents if necessary.

11.5 Personnel must comply with job descriptions and carry out work in accordance with standards containing functional responsibilities and established rules for working in accommodation facilities.

Annex A
(mandatory)

Requirements

to the buildings of hotels and similar accommodation facilities, their technical equipment and equipment

Table A.1 - Requirements for buildings of hotels and similar accommodation facilities, their technical equipment and equipment

Requirements	Aparthotels, suite hotels	Hotels/hotels, park hotels, garni hotels	Resort accommodation	boutique hotels
building requirements

illuminated or luminous

Entrance for guests
separate from service entrance
air-thermal curtain or vestibule (depending on the climatic zone)
availability of a ramp availability of an accessible environment according to GOST R 54699(1)
Availability of parking(2)
Availability of disabled parking (or designated parking spaces in a public car park)
Requirements for technical equipment and equipment
Emergency lighting and power supply
stationary generator or batteries and lights
Natural and artificial lighting in residential and public buildings
Natural and/or artificial lighting in corridors and stairs around the clock
Water supply (round the clock)
cold
Potable water treatment plant or bottled drinking water in the room (free of charge)(3)
Sewerage (water disposal) or local treatment facilities (in the absence of the possibility of connecting to centralized networks)
Heating that ensures the air temperature in residential and public premises is not lower than 18.5 ° C (for year-round and seasonal winter premises)
Ventilation (natural or forced) or air conditioning that ensures normal air circulation and excludes the penetration of foreign odors into living rooms and public spaces
Domestic broadcasting
A television
Telephone connection from the room:
internal; City, intercity, international; Service call button
Public telephones in the lobby / reception and accommodation service
Security alarm: Electronic locks or video cameras in the corridors; Security service and/or panic button
Soundproofing for a sound pressure level of less than 35 dB
Requirements for public sanitary facilities
Toilets near public premises (reception and accommodation services, conference rooms, fitness and spa centers, etc.)
Toilet equipment: toilet cubicles, washbasin with mirror, electric socket, toilet paper, soap or dispensary with liquid soap, terry or paper towels (or electric towel), coat hooks, wastebasket
public space requirements
Reception and accommodation service with a seating and waiting area
Decorative gardening, artistic compositions
Safe or individual safe boxes for storing valuables of residents
Requirements for premises for the provision of additional services
Catering company (restaurant, cafe, bar, snack bar, buffet)
Room / part of the room for self-catering with conditions for self-service (in the absence of a catering facility)
Room / part of the room or area for watching TV (if there is no TV in the living rooms)
Room household services(washing, ironing)
Playroom(5)
Room or place to store luggage
(1) For newly built and reconstructed accommodation facilities. (2) For motels, the number of beds is not less than 50% of the number of rooms. (3) In areas where there is no guarantee of drinking water quality. (4) Room / part of the room for self-catering in the rooms of the accommodation facility. (5) For hotels, boarding houses and accommodation intended for parents with children.

Annex B
(mandatory)

Requirements

to hotel rooms and similar accommodation facilities

Table B.1 - Requirements for hotel rooms and similar accommodation facilities

Requirements	Aparthotels, suite hotels	Hotels/hotels, park hotels, garni hotels	Resort hotels, accommodation clubs	boutique hotels
Availability of single and double rooms: Not less than 100%
Availability of superior rooms at least 100% rooms(1)
Availability of multiple rooms or rooms that can be connected
Room size (excluding the area of the bathroom, loggia, balcony, terrace): one-room single Not less than 9 m 2
Not less than 25 m 2 (2) one-room double
Not less than 12 m 2 Not less than 25 m 2 (2)
Rooms intended to receive a larger number of residents must have an area per each resident, not less than:
6 m 2 for accommodation facilities for year-round operation;
4.5 m 2 - for accommodation facilities for seasonal operation
Room ceiling height: Not less than 2.5 m 2
Bathroom area in the room, not less than 1.5 m2
Technical equipment of rooms
Doors and locks with internal safety catch or latch
Acoustic insulation to meet residential requirements
Heating that maintains the air temperature in the room at least 18.5 ° C (for year-round and seasonal winter rooms)
Lighting
Natural
Artificial (from ceiling/wall/floor lamp)
Bedside lamp
Lamp above the washbasin
Table lamp
Light switch at the entrance to the room
TV in the room
Refrigerator/mini-fridge/mini-bar in the room
Shared refrigerator (on the floor or in the self-catering room)
Electrical sockets with voltage indication
Furnishing and equipment
Kitchen equipment(3)
Bed (minimum dimensions) - single 80x190(4)
Single bed 90х200(5)
Double bed 160х190(6)
Double bed 160х200(7)
Double bed 200х200(8)
Children's bed (at the request of the resident)
Bedside table / table for each resident
Thick curtains (curtains, blinds) on the windows, providing darkening of the room
A set of bedding and linen according to the number of residents:
Mattress with mattress pad, pillow, blanket, bedspread, sheet, duvet cover, pillowcase;
Extra pillow;
Extra blanket
Bed linen made from natural fabrics (linen, cotton, silk)
Bedside mat (or rugs, carpeting) by each bed
Wardrobe (built-in wardrobe) with shelves, hangers (5 pieces per guest)(9)
Hanger for outerwear and hats
Chairs at least one for each resident
Table/vanity table or coffee table
Mirror in full height or large in the hallway and / or in the room
Paper waste bin
Decanter, glasses
A set of dishes in the rooms of the highest category
Brushes: clothes, shoes
Bottle opener
Telephone set (if available) telephone communication from room)
Information materials in the room
phonebook
list of services provided

Fire instruction, evacuation plan during a fire
Instructions for residents on actions in case of fire and in extreme situations typical for the area (landslides in the mountains, earthquakes, etc.)
Inventory and items of sanitary and hygienic equipment of the room
Rooms with full bathroom
washbasin, toilet, bathtub or shower

over the washbasin
large or mirror wall
Toiletry shelf
Toilet table
Rug (terry) for feet for each resident
hair dryer
Towel holder, clothes hooks
Towels, incl. bath for every resident
at least two
at least three
Bathrobe (at the request of the resident)
Bath cap (for each resident)
Toiletries per resident (change as needed): shampoo, gel, toilet soap
toilet soap (replace as needed) or liquid soap dispenser
Toilet paper:
with reserve roll
Toilet paper holder
Toilet cover
Toilet brush (in case)
Trash can
Hygiene bags
Packages for laundry, dry cleaning (if there is a laundry, dry cleaning or a contract with a laundry / dry cleaning)
In the absence of a full bathroom in the room
Shared bathroom or shower at the rate of one per 20 people staying in rooms without a bath or shower (except for small accommodation facilities)
Shared bathroom or shower at the rate of one per 10 people staying in rooms without a bath or shower (for small accommodations up to 50 rooms)
Bathroom/shower equipment: bathtubs, shower cabins, toilet cubicle, washbasin with mirror and shelf for toiletries, clothes hooks, waste basket
Public toilet at the rate of one cabin for 10 people living in rooms without a toilet (at least two on each floor)
Toilet equipment: toilet cubicles, washbasin with mirror, electrical socket, toilet paper, soap, cloth or paper towels (or electric towel), coat hooks, waste basket
(1) In aparthotels - 100% of the rooms of the category "studio" and "apartment", in suite hotels - 100% of the rooms of the higher category: suite, apartment, deluxe, junior suite, studio. (4) For rooms 1 - 5 categories. (5) For higher category rooms. (7) For rooms 1 - 5 categories. (9) The absence of shelves in the closet is allowed if there is a chest of drawers and / or a mobile open hanger. Note - The sign "+" means that the requirement is mandatory, the sign "-" means that the requirements are not presented.

Annex B
(mandatory)

Requirements

to the services of hotels and similar accommodation facilities

Table B.1 - Requirements for the services of hotels and similar accommodation facilities

Requirements	Aparthotels, suite hotels	Hotels/ hotels, park hotels, garni hotels	Resort hotels, accommodation clubs	boutique hotels
Reception and accommodation services - round-the-clock reception of tourists Administrator (on duty at night)
Delivery of correspondence to residents
Postal and telegraph services
Baggage Service
Morning wake-up call (upon request)
Daily cleaning of the maid's room
Maid cleaning on arrival
Bed linen change: once every five days daily
Change of towels: once every three days daily
Washing and ironing: execution within a day
Provision of an iron, ironing board
Providing thread and needles
Luggage storage services
Business services (faxing, Email, internet connection)
Organization of meetings and seeing off (at the airport, train station, etc.) at the request of the guest
Taxi call
Booking and/or sale of tickets for different kinds transport, sports, entertainment events
Tourist and excursion services: organization of excursions, services of guides-interpreters
Wellness and/or sports services
Call an ambulance, use first aid kit
Leisure and entertainment services
(1) for rooms of the highest category. (2) for resort hotels. (3) for residential clubs. Note - The sign "+" means that the requirement is mandatory, the sign "-" means that the requirements are not presented.

Bibliography

	Order of the Ministry of Culture of the Russian Federation of December 3, 2012 N 1488 "On approval of the classification procedure for objects of the tourism industry, including hotels and other accommodation facilities, ski slopes and beaches, carried out by accredited organizations" Federal Law of November 24, 1996 N 132-FZ "On the basics of tourism activities in the Russian
	Federation" in the wording of the Federal Laws with amendments and additions
	Housing Code of the Russian Federation of December 29, 2004 N 188-FZ as amended by Federal Laws
	Federal Law of December 30, 2009 N 384-FZ "Technical Regulations on the Safety of Buildings and Structures"
	Federal Law of July 22, 2008 N 123-FZ "Technical Regulations on Fire Safety Requirements" with amendments and additions
	Law of the Russian Federation of February 07, 1992 N 2300-1 "On Protection of Consumer Rights" with amendments and additions
	history and culture) of the peoples of the Russian Federation" as amended by the Federal Laws
	Federal Law No. 33-FZ of March 14, 1995 "On Specially Protected Natural Territories" as amended by the Federal Laws
	Federal Law No. 15-FZ of February 23, 2013 "On Protecting the Health of Citizens from Exposure to Secondhand Tobacco Smoke and the Consequences of Tobacco Consumption"
	"Rules for the provision of hotel services in the Russian Federation", approved by the Decree of the Government of the Russian Federation of April 25, 1997 N 490, with amendments and additions
	Code of rules SP 42.13330.2011	Urban planning. Planning and development of urban and rural settlements
	SanPiN 42-128-4690-88	Sanitary rules for the maintenance of populated areas
	Code of rules SP 118.13330.2012	Public buildings and structures
	Sanitary and epidemiological rules and regulations. SanPiN 2.1.2.2645-10	Sanitary and epidemiological requirements for conditions living in residential buildings and premises
	Code of rules SP 30.13330.2012	Internal water supply and sewerage of buildings
	Code of rules SP 60.13330.2012	Heating, ventilation and air conditioning
	Sanitary regulations SanPiN 2.2.1/2.1.1.1076-01	Hygienic requirements for insolation and sun protection premises of residential and public buildings and territories
	Code of rules SP 52.13330.2011	Natural and artificial lighting
	Code of rules SP 51.13330.2011	Noise protection
	Set of rules SP 1.13130.2009	Fire protection systems. Escape routes and exits

GOST R 51185-98. Approved by the Decree of the State Standard of Russia dated July 9, 1998 N 286 Date of introduction 01.01.99.

Foreword

1. Designed joint stock company open type"ATIS". Introduced by the Technical Committee for Standardization TC 199 "Tourist activities and services of accommodation facilities".
2. Adopted and put into effect by the Decree of the State Standard of Russia of July 9, 1998 N 286.
3. Introduced for the first time.

1 AREA OF USE

This standard applies to accommodation facilities intended for tourists (hereinafter referred to as accommodation facilities). The standard establishes types of accommodation facilities, general requirements for accommodation facilities and services of accommodation facilities. The provisions of this standard are applied by organizations and individual entrepreneurs providing accommodation services. Based on this standard, normative documents can be developed that establish requirements for specific types accommodation facilities. Safety requirements are set out in sections 6 and 7.

2. REGULATORY REFERENCES

GOST 12.1.004-91 SSBT. Fire safety. General requirements
- GOST 12.1.036-81 SSBT. Noise. Permissible levels in residential premises and public buildings
- GOST 17.1.3.13-86 Nature protection. Hydrosphere. General requirements for the protection of surface waters from pollution
- GOST 17.4.3.04-85 Nature protection. Soils. General requirements for control and protection against pollution
- GOST 2874-82 Drinking water. Hygiene requirements and quality control
- GOST R 50644-94 Tourist and excursion services. Requirements for ensuring the safety of tourists and sightseers
- GOST R 50645-94 Tourist and excursion services. Hotel classification
- GOST R 50646-94 Public services. Terms and Definitions
- GOST R 50762-95 Catering. Enterprise classification
- GOST R 50764-95 Services Catering. General requirements
- SanPiN 42-121-4719-88 Rules for the arrangement, equipment and maintenance of hostels for workers, students, students of secondary, special educational institutions and professionally technical schools
- SanPiN 42-128-4690-88 Sanitary rules for the maintenance of populated areas
- SNiP 2.04.01-85 Internal water supply and sewerage of buildings
- SNiP 2.04.05-91 Heating, ventilation and air conditioning
- SNiP 2.07.01-89 Urban planning. Planning and development of urban and rural settlements
- SNiP 2.08.02-89 Public buildings and structures
- SNiP 3.05.01-85 Internal sanitary - technical systems
- SNiP 3.05.04-85 External networks and water supply and sewerage facilities
- SNiP 23-05-95 Natural and artificial lighting
- PPB 01-93 Fire safety rules in the Russian Federation
- VSN 62-91 Designing the living environment, taking into account the needs of people with disabilities and people with limited mobility.

3. DEFINITIONS

In this standard, the following terms are used with their respective definitions:

3.1. Accommodation facilities for tourists - any facility intended for temporary accommodation of tourists (hotel, camp site, camping site and others according to 4.1.1.1, 4.1.1.2, 4.1.2).

3.2. Tourist - a citizen visiting the country (place) of temporary stay for recreational, educational, professional, business, sports, religious and other purposes (without engaging in paid activities) for a period of 24 hours to 6 months. in a row or carrying out at least one overnight stay.

3.3. Service provider of accommodation facilities - an organization, an individual entrepreneur, providing services of accommodation facilities.

3.4. Services of accommodation facilities - the activities of the contractor for the accommodation of tourists and the provision of hotel, specialized (health-improving, sanatorium, sports, tourist and other) services.

3.5. Terms for quality management in the service sector (service conditions, quality of service, etc.) - according to GOST R 50646.

4. CLASSIFICATION OF TOURIST ACCOMMODATION

4.1. Accommodation facilities are divided into collective and individual.

4.1.1. Collective accommodation facilities include those given in 4.1.1.1 - 4.1.1.2.

4.1.1.1. Hotels and similar accommodation facilities:

Hotels (including apartment type);
- motels;
- clubs with accommodation;
- boarding houses;
- furnished rooms;
- hostels.

4.1.1.2. Specialized accommodation facilities:

Sanatoriums;
- dispensaries;
- labor and recreation camps;
- rest houses;
- tourist shelters, parking lots and others;
- tourist, sports bases, recreation centers;
- hunter's (fisherman's) houses;
- congress centers;
- public means of transport (trains, cruise ships, yachts);
- land and water transport, converted into accommodation facilities for overnight stays;
- campsites (camping sites, caravan sites).

4.1.2. Individual accommodation facilities:

Apartments, rooms in apartments, houses, cottages for rent.

5. GENERAL REQUIREMENTS FOR ACCOMMODATION FACILITIES

5.1. Tourist accommodation facilities must comply with the requirements of this standard, SNiP 2.08.02 and VSN 62 (during design) and SNiP 2.07.01 (during planning and development).

5.2. General requirements for hotels and motels - in accordance with GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

5.3. Rules for the arrangement, equipment and maintenance of hostels - according to SanPiN 42-121-4719.

5.4. Public means of transport (trains, cruise ships, yachts), land and water transport converted into overnight accommodation facilities must comply with the requirements established by the relevant industry (departmental) rules and regulations.

5.5. Accommodation facilities should have convenient entrances with the necessary road signs, paved walkways.

5.6. The territory adjacent to the accommodation facilities should be landscaped, well lit in evening time; should have a platform with a hard surface for short-term parking of vehicles and the necessary reference and information signs. Information about the provider of services of accommodation facilities, the mode of operation and the services provided must comply with the requirements of Art. 8, 9 of the Law of the Russian Federation "On Protection of Consumer Rights" .

5.7. Accommodation facilities must have:

Lighting in residential and public premises - natural and artificial, in corridors - around the clock natural or artificial according to SNiP 23-05;
- cold and hot water supply and sewerage according to SNiP 2.04.01, SNiP 3.05.04 and SNiP 3.05.01. In areas with interruptions in water supply, it is necessary to ensure a minimum supply of water for at least a day and water heating;
- heating, maintaining the air temperature in residential premises not lower than 18.5 degrees. C;
- ventilation (natural or forced), providing air circulation and excluding the penetration of foreign odors into residential premises according to SNiP 2.04.05;
- telephone connection;
- passenger lift (if necessary) according to SNiP 2.08.02.

5.8. The minimum area of a living room is at least 9 square meters. m according to SNiP 2.08.02. The minimum area of a living room per one resident in buildings: year-round operation - not less than 6.0 sq. m; seasonal (summer) operation - at least 4.5 sq. m.

5.9. The living room should have:

Furniture (bed, bedside table, table, chair, wardrobe), inventory (bedside rug, mirror, etc.) and bedding according to the number of residents;
- thick curtains or blinds to darken the room;
- broadcasting network (connection to all living rooms);
- ceiling (wall) and bedside lamps, electrical outlets with voltage indication;
- door locks with internal fuse.

5.10. The bathroom in the room should be equipped with a washbasin, toilet, bath or shower. In the absence of a bathroom in the room, accommodation facilities must have sanitary facilities for common use (at the rate of one toilet bowl, one washbasin and one shower for no more than 10 people, separate for men and women).

5.11. Collective accommodation facilities for tourists should provide for:

Household self-service room, a place for washing and drying clothes with the necessary equipment and inventory;
- a room for the provision of catering services in accordance with GOST R 50762 and / or a kitchen for self-cooking;
- a room or part of a room for watching television programs and other cultural events;
- luggage storage;
- devices for convenient access for disabled people: inclined ramps at the entrance doors for the passage of a wheelchair, elevators, specially equipped rooms and toilets, etc. according to SNiP 2.08.02 and VSN 62 (subject to local conditions).

5.12. Service personnel providing services to accommodation facilities must have qualifications appropriate for the work performed. The staff should create an atmosphere of hospitality, comfort, show goodwill and courtesy.

6. REQUIREMENTS FOR ACCOMMODATION SERVICES

6.1. Tourists living in collective accommodation facilities should be provided with a minimum range of services:

24/7 reception;
- catering services in accordance with GOST R 50764 or conditions for self-catering (5.11);
- daily cleaning of the living room (including making beds) and bathrooms (except for hostels, labor and recreation camps, tourist shelters, parking lots, camping);
- change of bed linen - at least once a week, change of towels - at least once every three days;
- sending, receiving and delivering letters and telegrams;
- storage of valuables, luggage;
- medical assistance: calling an ambulance, using a first aid kit;
- tourist information.

6.2. Hotel services must comply with the requirements of GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

6.3. Tourists living in personal means accommodation, the following services should be provided:

Cleaning of the living room (including making the bed) for each arrival of tourists;
- change of bed linen - at least once a week, change of towels - at least once every three days (or provision of a change of bed linen and towels);
- use of electric (gas) stove and refrigerator.

6.4. Depending on the type of accommodation facilities, the range of services may be supplemented.

6.5. Specialized accommodation facilities, in addition to providing accommodation services, provide health-improving and medical services, sanatorium and resort services, tourist, sports, etc., in accordance with their specialization.

7. SAFETY REQUIREMENTS

7.1. In accommodation facilities for tourists of any kind, the safety of life and health of tourists, the safety of their property must be ensured.

7.2. The safety requirements for tourist services must comply with GOST R 50644.

7.3. Accommodation facilities should be located in favorable environmental conditions.

7.4. Accommodation facilities must comply with fire safety requirements according to PPB 01 and have a fire safety certificate*.

7.5. The building must be provided with emergency exits, stairs, clearly visible information signs to ensure free orientation in both normal and emergency situations (SNiP 2.08.02).

7.6. In accommodation facilities, action plans for personnel and tourists in emergency situations (natural disasters, fires, and others) should be posted in an accessible place, including interaction with local governments involved in rescue operations.

7.7. Accommodation facilities must be equipped with fire protection systems, warning systems and / or fire protection equipment in accordance with PPB 01.

7.8. All sanitary, technological and other equipment, appliances, furniture and inventory must comply with the requirements of regulatory documents and be operated in compliance with their requirements.

7.9. In accommodation facilities, sanitary-hygienic and anti-epidemiological rules and norms must be observed in terms of:

7.10. When operating electrical and gas equipment, the requirements of PPB 01, GOST 12.1.004 and the operating rules established by the manufacturer in normative documentation for specific equipment.

7.11. Permissible level sound pressure and sound level in the premises must comply with the requirements of GOST 12.1.036.

7.12. Organizations and individual entrepreneurs providing catering, dry cleaning, hairdressing and other services in accommodation facilities according to the List of works and services subject to mandatory certification must have certificates of conformity of the GOST R Certification System.

7.13. Drinking water must be epidemiologically safe, harmless in chemical composition and comply with GOST 2874. In the absence of a guarantee of good quality drinking water, special water treatment plants must be equipped.

7.14. Used preparations for disinfection, disinfestation, deodorization, detergents included in the list of goods subject to mandatory certification must have a certificate of conformity and be used in accordance with regulatory requirements.

7.15. The service personnel of accommodation facilities must be prepared to act in emergency situations. The head of the accommodation facilities is responsible for the preparedness of the staff.

7.16. Service personnel must undergo a medical examination in accordance with the requirements of the sanitary and epidemiological services.

8. ENVIRONMENTAL REQUIREMENTS

8.1. Accommodation facilities must function in accordance with the requirements of environmental protection (for the maintenance of the territory, technical condition and maintenance of premises, ventilation, water supply, sewerage in accordance with GOST 2874, SNiP 2.08.02, SNiP 2.07.01, SNiP 2.04.05, SNiP 23-05, SNiP 2.04.01, SanPiN 42-128-4690, GOST 17.1.3.13, GOST 17.4.3.04.

8.2. The accommodation facilities should provide for a system of sanitary cleaning and cleaning of the territory (rational collection, quick removal, reliable disposal, appropriate disposal of household waste) according to SanPiN 42-128-4690.

8.3. The organization of a rational system for the collection, temporary storage, regular removal of solid and liquid household waste and cleaning of the territory must comply with the requirements of SanPiN 42-128-4690.

8.4. During the operation of accommodation facilities and the provision of their services, there should not be harmful effects on the environment. 8.5. Accommodation facilities must have an environmental passport or the conclusion of environmental services confirming the absence of harmful effects on the environment.

Annex A (informative)

BIBLIOGRAPHY

Federal law "On the basics of tourism activities in the Russian Federation" . Adopted by the State Duma on October 4, 1996
Rules for the provision of hotel services in the Russian Federation. Approved by Decree of the Government of the Russian Federation on April 25, 1997 N 490
Law of the Russian Federation "On Protection of Consumer Rights". Adopted by the State Duma on December 5, 1995
List of works and services subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 N 1013
List of goods subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 N 1013.

* After the introduction of certification for fire safety.

GOST R 51185-98. Tourist services. Accommodation facilities. General requirements

GOST R 51185-98

TOURIST SERVICES

ACCOMMODATION FACILITIES

GENERAL REQUIREMENTS

GOSSTANDART OF RUSSIA

Moscow

Foreword

1 DEVELOPED by ATIS Open Joint Stock Company

INTRODUCED by the Technical Committee for Standardization TC 199 "Tourist activities and services of accommodation facilities"

2 ADOPTED AND INTRODUCED BY Decree of the State Standard of Russia dated July 9, 1998 No. 286

3 INTRODUCED FOR THE FIRST TIME

GOST R 51185-98

STATE STANDARD OF THE RUSSIAN FEDERATION

Tourist services

ACCOMMODATION FACILITIES

Generalrequirements

Tourist services
Means of accommodation
General requirements

Introduction date 1999-01-01

1 AREA OF USE

This standard applies to accommodation facilities intended for tourists (hereinafter referred to as accommodation facilities).

The standard establishes types of accommodation facilities, general requirements for accommodation facilities and services of accommodation facilities.

The provisions of this standard are applied by organizations and individual entrepreneurs providing accommodation services.

Based on this standard, regulations can be developed that establish requirements for specific types of accommodation facilities.

Safety requirements are set out in sections 6 and 7.

2 REGULATORY REFERENCES

GOST 12.1.004-91 SSBT. Fire safety. General requirements

GOST 12.1.036-81 SSBT. Noise. Permissible levels in residential premises and public buildings

GOST 17.1.3.13-86 Nature protection. Hydrosphere. General requirements for the protection of surface waters from pollution

GOST 17.4.3.04-85 Nature protection. Soils. General requirements for control and protection against pollution

GOST 2874-82 Drinking water. Hygiene requirements and quality control

GOST R 50644-94 Tourist and excursion services. Requirements for ensuring the safety of tourists and sightseers

GOST R 50645-94 Tourist and excursion services. Hotel classification

GOST R 50646-94 Public services. Terms and Definitions

GOST R 50762-95 Catering. Enterprise classification

GOST R 50764-95 Catering services. General requirements

SanPiN 42-121-4719-88 Rules for the arrangement, equipment and maintenance of hostels for workers, students, students of secondary, special educational institutions and vocational schools

SanPiN 42-128-4690-88 Sanitary rules for the maintenance of populated areas

SNiP 2.04.01-85 Internal water supply and sewerage of buildings

SNiP 2.04.05-91 Heating, ventilation and air conditioning

SNiP 2.07.01-89 Urban planning. Planning and development of urban and rural settlements

SNiP 2.08.02-89 Public buildings and structures

SNiP 3.05.01-85 Internal sanitary systems

SNiP 3.05.04-85 External networks and water supply and sewerage facilities

SNiP 23-05-95 Natural and artificial lighting

PPB 01-93 Fire safety rules in the Russian Federation

VSN 62-91 Designing a living environment taking into account the needs of people with disabilities and people with limited mobility

3 DEFINITIONS

In this standard, the following terms are used with their respective definitions:

3.1 Tourist accommodation facilities- any facility intended for temporary accommodation of tourists (hotel, hostel, campsite and others according to 4.1.1.1, 4.1.1.2, 4.1.2).

3.2 Tourist- a citizen visiting the country (place) of temporary residence for recreational, educational, professional, business, sports, religious and other purposes (without engaging in paid activities) for a period of 24 hours to 6 months. in a row or carrying out at least one overnight stay.

3.3 Accommodation provider- an organization, an individual entrepreneur, providing accommodation services.

3.4 Accommodation services- activities of the contractor for the accommodation of tourists and the provision of hotel, specialized (medical, health, sanitary, sports, tourist and other) services.

3.5 Terms for quality management in the service sector (service conditions, quality of service, and others) - according to GOST R 50646.

4 CLASSIFICATION OF TOURIST ACCOMMODATION

4.1 Accommodation facilities are divided into collective and individual.

4.1.1 Collective accommodation facilities include those listed in 4.1.1.1 - 4.1.1.2.

4.1.1.1 Hotels and similar accommodation:

Hotels (including apartment type);

Clubs with accommodation;

boarding houses;

furnished rooms;

Dormitories.

4.1.1.2 Specialized accommodation facilities:

Sanatoriums;

Dispensaries;

Work and rest camps;

rest houses;

Tourist shelters, parking lots and others;

Tourist, sports bases, recreation centers;

Houses of the hunter (fisherman);

Congress centers;

Public means of transport (trains, cruise ships, yachts);

Land and water transport, converted into accommodation for the night;

Campsites (camping sites, caravan sites).

4.1.2 Individual accommodation facilities:

Apartments, rooms in apartments, houses, cottages for rent.

5 GENERAL REQUIREMENTS FOR ACCOMMODATION FACILITIES

5.1 Tourist accommodation facilities must comply with the requirements of this standard, SNiP 2.08.02 and VSN 62 (during design) and SNiP 2.07.01 (during planning and development).

5.2 General requirements for hotels and motels - in accordance with GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

5.3 Rules for the arrangement, equipment and maintenance of hostels - according to SanPiN 42-121-4719.

5.4 Public means of transport (trains, cruise ships, yachts), land and water transport converted into overnight accommodation facilities must comply with the requirements established by the relevant industry (departmental) rules and regulations.

5.5 Accommodation facilities should have convenient entrances with the necessary road signs, paved walkways.

5.6 The area adjacent to the accommodation facilities should be landscaped, well lit in the evening; must have a hard-surfaced parking lot for short-term parking of vehicles and the necessary reference and information signs.

Information about the service provider of accommodation facilities, the mode of operation and the services provided, must comply with the requirements of Art. 8, 9 of the Law of the Russian Federation "On Protection of Consumer Rights" .

5.7 Accommodation facilities must have:

Lighting in residential and public premises - natural and artificial, in corridors - around the clock natural or artificial according to SNiP 23-05.

Cold and hot water supply and sewerage according to SNiP 2.04.01, SNiP 3.05.04 and SNiP 3.05.01. In areas with interruptions in water supply, it is necessary to ensure a minimum supply of water for at least a day and water heating;

Heating that maintains the air temperature in residential premises at least 18.5 °C;

Ventilation (natural or forced), providing air circulation and excluding the penetration of foreign odors into residential premises according to SNiP 2.04.05;

telephone connection;

Passenger lift (if necessary) according to SNiP 2.08.02.

5.8 The minimum area of a living room is not less than 9m 2 according to SNiP 2.08.02.

The minimum area of a living room per one occupant of the buildings:

year-round operation - not less than 6.0 m 2;

seasonal (summer) operation - not less than 4.5 m 2.

5.9 The living room should have:

Furniture (bed, bedside table, table, chair, wardrobe), inventory (bedside rug, mirror, etc.) and bedding according to the number of residents;

Thick curtains or blinds to darken the room;

Broadcasting network (connection to all living rooms);

Ceiling (wall) and bedside lamps, electrical sockets with voltage indication;

Door locks with internal fuse.

5.10 The bathroom in the room must be equipped with a washbasin, toilet bowl, bathtub or shower. In the absence of a bathroom in the room, accommodation facilities must have sanitary facilities for common use (at the rate of one toilet bowl, one washbasin and one shower for no more than 10 people, separate for men and women).

5.11 In collective accommodation facilities for tourists, the following should be provided:

Household self-service room, a place for washing and drying clothes with necessary equipment and inventory;

Premises for the provision of catering services in accordance with GOST R 50762 and / or a kitchen for self-cooking;

A room or part of a room for watching TV shows and other cultural events;

Luggage storage;

Devices for convenient access for the disabled: inclined ramps at the entrance doors for the passage of a wheelchair, elevators, specially equipped rooms and toilets, etc. according to SNiP 2.08.02 and VSN 62 (subject to local conditions).

5.12 Service personnel providing services to accommodation facilities must have qualifications appropriate for the work performed.

The staff should create an atmosphere of hospitality, comfort, show goodwill and courtesy.

6 ACCOMMODATION SERVICE REQUIREMENTS

6.1 Tourists living in collective accommodation facilities should be provided with a minimum range of services:

24/7 reception;

Catering services in accordance with GOST R 50764 or conditions for self-catering (5.11);

Daily cleaning of the living room (including making beds) and bathrooms (except for hostels, labor and recreation camps, tourist shelters, parking lots, camping);

Change of bed linen - at least once a week, change of towels - at least once every three days;

Sending, receiving and delivering letters and telegrams;

Storage of valuables, luggage;

Medical assistance: calling an ambulance, using a first aid kit;

Tourist information.

6.2 Hotel services must comply with the requirements of GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

6.3 Tourists living in individual accommodation facilities should be provided with the following services:

Cleaning of the living room (including making the bed) for each arrival of tourists;

Change of bed linen - at least once a week, change of towels - at least once every three days (or provision of a change of bed linen and towels);

Use of electric (gas) stove and refrigerator.

6.4 Depending on the type of accommodation facilities, the range of services may be supplemented.

6.5 Specialized accommodation facilities, in addition to providing accommodation services, provide services of a health-improving and medical nature, sanatorium and resort services, tourist, sports, etc., in accordance with their specialization.

7 SAFETY REQUIREMENTS

7.1 In accommodation facilities for tourists of any kind, the safety of life and health of tourists, the safety of their property must be ensured.

7.2 Safety requirements for tourist services must comply with GOST R 50644.

7.3 Tourist accommodation facilities should be located in favorable environmental conditions.

7.4 Accommodation facilities must comply with fire safety requirements according to PPB 01 and have a fire safety certificate *.

* After the introduction of certification for fire safety.

7.5 The building must be provided with emergency exits, stairs, clearly visible information signs to ensure free orientation in both normal and emergency situations (SNiP 2.08.02).

7.6 In accommodation facilities, action plans for personnel and tourists in emergency situations (natural disasters, fires, etc.) should be posted in an accessible place, including interaction with local authorities involved in rescue operations).

7.7 Accommodation facilities must be equipped with fire protection systems, warning systems and / or fire protection equipment in accordance with PPB 01.

7.8 All sanitary, technological and other equipment, appliances, furniture and inventory must comply with the requirements of regulatory documents and be operated in compliance with their requirements.

7.9 In accommodation facilities, sanitary-hygienic and anti-epidemiological rules and norms must be observed in terms of:

Conditions of the territory, common areas, premises of the building, beaches and various structures for tourists;

Processing (washing, ironing, storage, etc.) of linen.

7.10 When operating electrical and gas equipment, the requirements of PPB 01, GOST 12.1.004 and the operating rules established by the manufacturer in the regulatory documentation for specific equipment must be observed.

7.11 The permissible sound pressure level and the sound level in the premises must comply with the requirements of GOST 12.1.036.

7.12 Organizations and individual entrepreneurs providing catering, dry cleaning, hairdressing and other services in accommodation facilities according to the List of works and services subject to mandatory certification must have certificates of conformity of the GOST R Certification System.

7.13 Drinking water must be epidemiologically safe, harmless in chemical composition and comply with GOST 2874. In the absence of a guarantee of good quality drinking water, special water treatment plants must be equipped.

7.14 The preparations used for disinfection, disinfestation, deodorization, detergents included in the list of goods subject to mandatory certification must have certificates of conformity and be used in accordance with regulatory requirements.

7.15 The service personnel of accommodation facilities must be prepared to act in emergency situations. The head of the accommodation facilities is responsible for the preparedness of the staff.

7.16 Service personnel must undergo a medical examination in accordance with the requirements of the sanitary and epidemiological services.

8 ENVIRONMENTAL REQUIREMENTS

8.1 Accommodation facilities must function in accordance with the requirements of environmental protection (in terms of territory maintenance, technical condition and maintenance of premises, ventilation, water supply, sewerage in accordance with GOST 2874, SNiP 2.08.02, SNiP 2.07.01, SNiP 2.04.05, SNiP 23- 05, SNiP 2.04.01, SanPiN 42-128-4690, GOST 17.1.3.13, GOST 17.4.3.04.

8.2 The accommodation facilities must provide for a system of sanitary cleaning and cleaning of the territory (rational collection, quick removal, reliable disposal, appropriate disposal of household waste) according to SanPiN 42-128-4690.

8.3 The organization of a rational system for the collection, temporary storage, regular removal of solid and liquid household waste and cleaning of the territory must comply with the requirements of SanPiN 42-128-4690.

8.4 During the operation of accommodation facilities and the provision of their services, there should be no harmful effects on the environment.

8.5 Accommodation facilities must have an environmental passport or the conclusion of environmental services confirming the absence of harmful effects on the environment.

Annex A

(informational)

BIBLIOGRAPHY

[ 1] Federal law "On the basics of tourism activities in the Russian Federation". Adopted by the State Duma on October 4, 1996

[ 2] Rules for the provision of hotel services in the Russian Federation. Approved by Decree of the Government of the Russian Federation on April 25, 1997 No. 490

[3] Law of the Russian Federation "On Protection of Consumer Rights". Adopted by the State Duma on December 5, 1995

[ 4] List of works and services subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 No. 1013

[ 5] List of goods subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 No. 1013

1 AREA OF USE

This standard applies to accommodation facilities intended for tourists (hereinafter referred to as accommodation facilities).

The standard establishes types of accommodation facilities, general requirements for accommodation facilities and services of accommodation facilities.

The provisions of this standard are applied by organizations and individual entrepreneurs providing accommodation services.

Based on this standard, regulations can be developed that establish requirements for specific types of accommodation facilities.

Safety requirements are set out in sections 6 and 7.

2. REGULATORY REFERENCES

GOST 17.4.3.04-85 Nature protection. Soils. General requirements for control and protection against pollution

GOST 2874-82 Drinking water. Hygiene requirements and quality control

SanPiN 42-121-4719-88 Rules for the arrangement, equipment and maintenance of hostels for workers, students, students of secondary, special educational institutions and vocational schools

SanPiN 42-128-4690-88 Sanitary rules for the maintenance of populated areas

VSN 62-91 Designing the living environment taking into account the needs of people with disabilities and people with limited mobility.

3. DEFINITIONS

In this standard, the following terms are used with their respective definitions:

3.1. Accommodation facilities for tourists - any facility intended for temporary accommodation of tourists (hotel, camp site, camping site and others according to 4.1.1.1, 4.1.1.2, 4.1.2).

3.3. Service provider of accommodation facilities - an organization, an individual entrepreneur, providing services of accommodation facilities.

3.5. Terms for quality management in the service sector (service conditions, quality of service, etc.) - according to GOST R 50646.

4. CLASSIFICATION OF TOURIST ACCOMMODATION

4.1. Accommodation facilities are divided into collective and individual.

4.1.1. Collective accommodation facilities include those given in 4.1.1.1 - 4.1.1.2.

4.1.1.1. Hotels and similar accommodation facilities:

Hotels (including apartment type);

Clubs with accommodation;

boarding houses;

furnished rooms;

Dormitories.

4.1.1.2. Specialized accommodation facilities:

Sanatoriums;

Dispensaries;

Work and rest camps;

rest houses;

Tourist shelters, parking lots and others;

Tourist, sports bases, recreation centers;

Houses of the hunter (fisherman);

Congress - centers;

Public means of transport (trains, cruise ships, yachts);

Land and water transport, converted into accommodation for the night;

Campsites (camping sites, caravan sites).

4.1.2. Individual accommodation facilities:

Apartments, rooms in apartments, houses, cottages for rent.

5. GENERAL REQUIREMENTS FOR ACCOMMODATION FACILITIES

5.1. Tourist accommodation facilities must comply with the requirements of this standard, SNiP 2.08.02 and VSN 62 (during design) and SNiP 2.07.01 (during planning and development).

5.2. General requirements for hotels and motels - in accordance with GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

5.3. Rules for the arrangement, equipment and maintenance of hostels - according to SanPiN 42-121-4719.

5.5. Accommodation facilities should have convenient entrances with the necessary road signs, paved walkways.

5.6. The area adjacent to the accommodation facilities should be landscaped, well lit in the evening; should have a platform with a hard surface for short-term parking of vehicles and the necessary reference and information signs.

Information about the provider of services of accommodation facilities, the mode of operation and the services provided must comply with the requirements of Art. , Law of the Russian Federation "On Protection of Consumer Rights" .

5.7. Accommodation facilities must have:

Lighting in residential and public premises - natural and artificial, in corridors - around the clock natural or artificial according to SNiP 23-05;

Heating that maintains the air temperature in residential premises at least 18.5 degrees. C;

Ventilation (natural or forced), providing air circulation and excluding the penetration of foreign odors into residential premises according to SNiP 2.04.05;

telephone connection;

Passenger elevator (if necessary) according to SNiP 2.08.02.

5.8. The minimum area of a living room is at least 9 square meters. m according to SNiP 2.08.02.

The minimum area of a living room per one occupant of the buildings:

year-round operation - not less than 6.0 sq. m;

seasonal (summer) operation - at least 4.5 sq. m.

5.9. The living room should have:

Furniture (bed, bedside table, table, chair, wardrobe), inventory (bedside rug, mirror, etc.) and bedding according to the number of residents;

Thick curtains or blinds to darken the room;

Broadcasting network (connection to all living rooms);

Ceiling (wall) and bedside lamps, electrical sockets with voltage indication;

Door locks with internal fuse.

5.11. Collective accommodation facilities for tourists should provide for:

Household self-service room, a place for washing and drying clothes with the necessary equipment and inventory;

A room for the provision of catering services in accordance with GOST R 50762 and / or a kitchen for self-cooking;

A room or part of a room for watching TV shows and other cultural events;

Luggage storage;

5.12. Service personnel providing services to accommodation facilities must have qualifications appropriate for the work performed.

The staff should create an atmosphere of hospitality, comfort, show goodwill and courtesy.

6. REQUIREMENTS FOR ACCOMMODATION SERVICES

6.1. Tourists living in collective accommodation facilities should be provided with a minimum range of services:

24/7 reception;

Catering services in accordance with GOST R 50764 or conditions for self-catering (5.11);

Daily cleaning of the living room (including making beds) and bathrooms (except for hostels, labor and recreation camps, tourist shelters, parking lots, camping);

Change of bed linen - at least once a week, change of towels - at least once every three days;

Sending, receiving and delivering letters and telegrams;

Storage of valuables, luggage;

Medical assistance: calling an ambulance, using a first aid kit;

Tourist information.

6.2. Hotel services must comply with the requirements of GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

6.3. Tourists living in individual accommodation facilities should be provided with the following services:

Cleaning of the living room (including making the bed) for each arrival of tourists;

Change of bed linen - at least once a week, change of towels - at least once every three days (or provision of a change of bed linen and towels);

Use of electric (gas) stove and refrigerator.

6.4. Depending on the type of accommodation facilities, the range of services may be supplemented.

7. SAFETY REQUIREMENTS

7.1. In accommodation facilities for tourists of any kind, the safety of life and health of tourists, the safety of their property must be ensured.

7.2. Safety requirements for tourist services must comply with GOST R 50644.

7.3. Accommodation facilities should be located in favorable environmental conditions.

7.4. Accommodation facilities must comply with fire safety requirements according to PPB 01 and have a fire safety certificate<*>.

<*>After the introduction of fire safety certification.

7.5. The building must be provided with emergency exits, stairs, clearly visible information signs to ensure free orientation in both normal and emergency situations (SNiP 2.08.02).

7.7. Accommodation facilities must be equipped with fire protection systems, warning systems and / or fire protection equipment in accordance with PPB 01.

7.9. In accommodation facilities, sanitary-hygienic and anti-epidemiological rules and norms must be observed in terms of:

Conditions of the territory, common areas, premises of the building, beaches and various structures for tourists;

Processing (washing, ironing, storage, etc.) of linen.

7.10. When operating electrical, gas equipment, the requirements of PPB 01, GOST 12.1.004 and the operating rules established by the manufacturer in the regulatory documentation for specific equipment must be observed.

7.11. The permissible sound pressure level and the sound level in the premises must comply with the requirements of GOST 12.1.036.

7.15. The service personnel of accommodation facilities must be prepared to act in emergency situations. The head of the accommodation facilities is responsible for the preparedness of the staff.

7.16. Service personnel must undergo a medical examination in accordance with the requirements of the sanitary and epidemiological services.

8. ENVIRONMENTAL REQUIREMENTS

8.1. Accommodation facilities must function in accordance with the requirements of environmental protection (for the maintenance of the territory, technical condition and maintenance of premises, ventilation, water supply, sewerage in accordance with GOST 2874, SNiP 2.08.02, SNiP 2.07.01, SNiP 2.04.05, SNiP 23-05 , SNiP 2.04.01 , SanPiN 42-128-4690, GOST 17.1.3.13, GOST 17.4.3.04.

8.4. During the operation of accommodation facilities and the provision of their services, there should be no harmful effects on the environment.

8.5. Accommodation facilities must have an environmental passport or the conclusion of environmental services confirming the absence of harmful effects on the environment.

Goods subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 N 1013

GOST accommodation facilities general requirements. Tourist services

Foreword

1 area of ​​use

2 Normative references

3 Terms and definitions

4 Types of accommodation facilities

5 General requirements for accommodation facilities

6 Requirements for hotels and similar accommodation

1 area of ​​use

2 Normative references

3 Terms and definitions

4 Types of accommodation facilities

Table 1 - Accommodation facilities of various types

5 General requirements for accommodation facilities

6 Requirements for hotels and similar accommodation

7 Requirements for other accommodation facilities

8 Requirements for services provided in accommodation facilities of various types

9 Safety requirements

10 Environmental requirements

11 Personnel requirements

Table A.1 - Requirements for buildings of hotels and similar accommodation facilities, their technical equipment and equipment

Table B.1 - Requirements for hotel rooms and similar accommodation facilities

Table B.1 - Requirements for the services of hotels and similar accommodation facilities

Foreword

1 AREA OF USE

2. REGULATORY REFERENCES

3. DEFINITIONS

4. CLASSIFICATION OF TOURIST ACCOMMODATION

5. GENERAL REQUIREMENTS FOR ACCOMMODATION FACILITIES

6. REQUIREMENTS FOR ACCOMMODATION SERVICES

7. SAFETY REQUIREMENTS

8. ENVIRONMENTAL REQUIREMENTS

Annex A (informative)

BIBLIOGRAPHY

GOST R 51185-98. Tourist services. Accommodation facilities. General requirements

1 AREA OF USE

2 REGULATORY REFERENCES

3 DEFINITIONS

4 CLASSIFICATION OF TOURIST ACCOMMODATION

5 GENERAL REQUIREMENTS FOR ACCOMMODATION FACILITIES

6 ACCOMMODATION SERVICE REQUIREMENTS

7 SAFETY REQUIREMENTS

8 ENVIRONMENTAL REQUIREMENTS

Annex A

2. REGULATORY REFERENCES

3. DEFINITIONS

4. CLASSIFICATION OF TOURIST ACCOMMODATION

5. GENERAL REQUIREMENTS FOR ACCOMMODATION FACILITIES

6. REQUIREMENTS FOR ACCOMMODATION SERVICES

7. SAFETY REQUIREMENTS

8. ENVIRONMENTAL REQUIREMENTS

1 area of use

1 area of use