Tariffs Online cash register service Cash register service centers

1. Service maintenance

No departure

350 rub./month

Maintenance autonomous cash register with on-site ECLZ

450 rub./month

No departure

450 rub./month

On-site maintenance of the fiscal registrar with ECLZ

600 rub./month

Maintenance of POS systems (including cash register software)

600 rub./month

150 rub./month

300 rub./month

Planned replacement of ECLZ

Hologram installation Service

Installation of a set of stamps-seals

Deregistration of cash registers

2. Putting the cash register into operation

3. Central service center services by proxy

4. Additional services CTO

Departure of a technical specialist in response to a false call

Document recovery

Minor repairs

Medium renovation

Complex repair

By agreement

Preparation of documents for registration

FirstBIT

Technical preparation of cash register machines for commissioning

FirstBIT

FirstBIT

Registration of KKM

(takes place with the participation of a service engineer at the Federal Tax Service)

FirstBIT

FirstBIT

Registration of cash register with the Federal Tax Service

(carried out with the participation of a service engineer)

FirstBIT

Delivery and installation of cash registers

FirstBIT

Cost, rub:

Technical support of CCP:

Cost per month (including VAT) RUB.

ASPD

CCT with ECLZ

Autonomous cash registers

Fiscal registrars

Cash registers not assigned to electricians, subject to their delivery to the hospital by the Customer:

75% of the vehicle rate according to the place of registration of the KKM

Remote points

100-00 to the vehicle rate

ONE-TIME SERVICES:

Registering a cash register with the Tax Inspectorate without the participation of the Customer (drawing out the KM4 journal, submitting and receiving documents by proxy)

Commissioning of autonomous cash registers, programming, fiscalization, training of one cashier

Commissioning of Fiscal Registrars

Activation of ECLZ

Replacing ECLZ

Retrieving a fiscal report

Consultation on application of cash registers

Cashier training without issuing a certificate

Registration of the certificate

Registration of a duplicate KKM passport

Departure of the master to the customer within settlement

Insect cleaning

Installation of the “Service” hologram

Installation of a stamp-seal

Certification of KKM:

Registration of passport version:

Including the cost of the passport form

Does not include the cost of the passport form

decor additional sheet to the version passport

MODERNIZATION OF KKM with installation of ECLZ:

Upgrade kit with ASPD F-print 55

KKM REPAIR:

Checking for compliance with specifications

Those. Inspection of KKM (cleaning, lubrication, adjustment)

Low complexity repairs

Repair of medium complexity

Repair high degree difficulties

1. Service

Maintenance of autonomous cash register with ECLZ

420 rub./month*

Maintenance of the fiscal registrar with ECLZ

495 RUR/month**

Maintenance of cash registers for UTII

250 rub./month

Maintenance of the Receipt Printer for UTII

300 rub./month

Planned replacement of ECLZ

Technical examination of CCP (annual, with installation of SVK SO)

Deregistration of cash registers

* - the price is indicated when paying for an annual contract (in case of monthly payment, the service price is 490 rubles / month)

** - the price is indicated when paying for an annual contract (in case of monthly payment, the service price is 550 rubles/month)

2. Putting the cash register into operation

Putting an autonomous CCP into operation (commissioning)
Includes: preparing the cash register for operation, preparing a full package of documents for registering the cash register with the Federal Tax Service, installing a hologram, after-sales service, installing a set of stamp seals, issuing cashier-operator logs (KM-4) and recording the call of technical specialists (KM- 8)

Commissioning of the Fiscal Registrar (commissioning)
Includes: preparing the cash register for operation, preparing a full package of documents for registering the cash register with the Federal Tax Service, installing a hologram, after-sales service, installing a set of stamp seals, issuing cashier-operator logs (KM-4) and recording the call of technical specialists (KM- 8)

3. Central service center services by proxy

Registration of cash register with the Federal Tax Service by power of attorney

Replacement of EKLZ with the Federal Tax Service by power of attorney (+1000 rubles for each additional unit of cash register*)

Removal of a cash register from registration with the Federal Tax Service by power of attorney (+1000 rubles for each additional unit of a cash register*)

Urgent (1-2) days registration of cash registers with the Federal Tax Service by the Central Service Center by proxy

4. Additional services of the central service center

Engineer visit on weekends and holidays

Unscheduled inspection of the cash register (carried out when it is discovered that the cash register has been opened by third parties)

Document recovery

Minor repairs

Only the cost of spare parts is paid.

Medium renovation

Complex repair

* - Prices are indicated subject to simultaneous registration of several cash register units with one Federal Tax Service within one working day

1. Service

Maintenance of autonomous cash register with ECLZ

230 rub./month*

Maintenance of the fiscal registrar with ECLZ

(Quarterly maintenance of CCP and repair of CCP on weekdays, response time 24 hours)

350 rub./month**

Maintenance of cash registers for UTII

150 rub./month

Maintenance of the Receipt Printer for UTII

200 rub./month

Planned replacement of ECLZ

Emergency replacement of EKLZ (taking readings from a blocked cash register, entering amounts on the new EKLZ block)

Technical examination of CCP (annual, with installation of SVK CO)

Deregistration of cash registers

* - the price is indicated when paying for an annual contract (in case of monthly payment, the service price is 300 rubles/month)

** - the price is indicated when paying for an annual contract (in case of monthly payment, the service price is 450 rubles/month)

2. Putting the cash register into operation

Putting an autonomous CCP into operation (commissioning)
Includes: preparation of the cash register for operation, preparation of a full package of documents for registering the cash register with the Federal Tax Service, installation of a hologram, after-sales service, installation of a set of stamps and seals

Commissioning of the Fiscal Registrar (commissioning)
Includes: preparation of the cash register for operation, preparation of a full package of documents for registering the financial institution with the Federal Tax Service, installation of a hologram, after-sales service, installation of a set of seal stamps.

3. Central service center services by proxy

Representing the interests of the customer in the Federal Tax Service (by power of attorney)

4. Additional services of the central service center

Engineer visit on weekends and holidays

Unscheduled inspection of the cash register (carried out when it is discovered that the cash register has been opened by third parties)

Document recovery

Minor repairs (repairs that are carried out without replacing spare parts and equipment, and do not require significant disassembly of the equipment)

Medium repair (repair that requires replacement of equipment parts and significant disassembly of equipment)

We, Fiji-Service LLC, are an ASC (accredited/authorized service center) for all major CCP manufacturers.
According to the requirements of most Manufacturers cash register servicing must be carried out in accordance with the ETD (Operational Technical documentation).
The responsibility for timely maintenance of the cash register and repairs lies with the user of the cash register.

To service the CCP, the manufacturer recommends contacting the ASC, since regular qualified maintenance
will allow you to maintain the functionality, safety and reliability of cash register equipment in accordance with the parameters set out in the ETD.
Failure to comply with the conditions for conducting periodic serviceability checks, maintenance and repairs gives the manufacturer and (or) ASC the right to limit the warranty period and (or) refuse the user free repair of the CCP.

As part of the Maintenance Contract we:

• 
  We carry out warranty/non-warranty repairs
• 
  Technical support 24/7
• 
  
  We control the transfer of data to the OFD
• 
  Full range of services for registration, setup and training
• 
  
  We promptly replace the fiscal drive
• 
  
  We carry out on-site routine maintenance of online cash registers
• 
  
  We work under a contract for the maintenance of cash register machines
• 
  
  Updating cash register software

If technically possible, we connect the cash register to the manufacturer’s electronic service, which allows us to remotely and, accordingly, quickly resolve a lot of issues regarding the operation of the cash register.

Advantages of CCP servicing in Fiji-Service:

The work and services listed above are carried out by highly qualified professional specialists who have the latest technological advances in the field of servicing cash registers, and who periodically undergo training/retraining at the manufacturer’s base;

We have necessary tool and equipment designed to correctly and quickly carry out the work and provide the services listed above;

We have the latest information on CCP maintenance and repair;

We have the ability to promptly contact the manufacturer if any additional information is needed;

We use original spare parts, guaranteed by the manufacturer and have the necessary stock.

How will KKM maintenance change in 2019? Does an entrepreneur need to enter into an agreement with a central service center? How much do the services of the largest technical centers? In this article, we answered in detail these and other popular questions about working with CCP.

Additional services of the central service center

Central Service Center: registration and maintenance of cash registers

TsTO stands for technical service center for cash register machines (KKM).

Such centers are engaged in sales, installation and further maintenance cash registers(KKT).

Modern CCP has universal form: it represents the cash register itself (with or without the function of printing receipts) and its virtual component, which accumulates data on financial transactions. Subsequently, data on financial transactions comes under the jurisdiction of the Federal tax service using fiscal data operators.

The use of online cash registers significantly helps the tax office track the level of income received by the entrepreneur and control the amount of taxes paid in accordance with this level.

Discover more possibilities with the online cash register Business.Ru and appreciate its advantages:

• Registration of sales and printing of fiscal receipts;
• Work in EGAIS;
• Distribution of electronic checks;
• Compliance with 54-FZ;
• Discount and bonus cards;
• Compatible with more than 50 models of fiscal recorders, barcode scanners, scales;
• No constant connection to the Internet is required.

According to Law No. 54 “On the use of cash register equipment”, all enterprises retail(Individual entrepreneurs, LLCs) are required to install cash registers and connect an online cash register (some categories of entrepreneurs by mid-2018, others - no later than 2019).

Details about the transition to online cash registers

In this regard, many businessmen have many questions about the operation of cash registers, central service centers, etc. Let’s try to figure this out.

54-FZ allows you to abandon the central heating center

According to the amendments to this law introduced by Federal Law 290, an entrepreneur may not use the services specialized center(TsTO), and contact any other service that provides similar services.

If earlier this norm (the existence of an agreement with the central service center) was mandatory, now only the existence of an agreement with the fiscal data operator (an organization that has received permission to process fiscal data) is mandatory.

The entrepreneur has the right to maintain, repair and carry out other manipulations with the cash register without the involvement of central service center employees.

How the work of the central service center has changed with the transition to online cash registers

Modernization and high tech leave their mark on the work of all technical centers, forcing them to keep up with the times.

Professional automation of goods accounting in retail. Organize your store

Take control of sales and track indicators for cashiers, points and organizations in real time from any convenient place where there is an Internet connection. Formulate the needs of outlets and purchase goods in 3 clicks, print labels and price tags with barcodes, making life easier for yourself and your employees. Build a customer base with finished system loyalty, use a flexible system of discounts to attract customers during off-peak hours. Operate like a big store, but without the expense of specialists and server equipment today, and start earning more tomorrow.

The very essence of the work center has not changed. However, now in order to service online cash registers, which have become much more complex and require special knowledge and skills, the central service center must have highly qualified specialists on its staff ( system administrators, programmers, IT specialists, etc.).

Therefore, many technical centers KKM service began to actively attract similar employees to their staff, as well as modernize their equipment and introduce a new service.

It was also noted that some entrepreneurs refused the services of a central service center, preferring IT companies or adding a new unit to their staff - a system administrator.

What can the CTO offer?

Competition in the central heating market is currently quite high. Especially after entrepreneurs were allowed to refuse their services altogether.

Each KKM technical service center is looking for the most beneficial solutions for itself and its clients in order to distinguish its company and gain its own place in the market.

Today, KKM technical service centers offer a wide range of different services in the KKT service segment. Let's take a closer look at them.

Central service center services for installation of new cash registers

There are situations when it is not possible for an entrepreneur to modernize an existing cash register equipment due to its strong obsolescence, then the need for new cash registers arises.

Central service center employees provide services for installation, connection, adjustment and configuration of the cash register, and registration of a new cash register.

The cash register itself is essentially an online cash register, since all data on transactions performed (checks issued, received Money etc.) are immediately visible on the Internet.

Many entrepreneurs use a prefabricated structure as a cash register: the cash register monoblock itself and a printer, because it is much cheaper than purchasing a cash register on an “all-in-one” basis.

Central service center employees can also provide installation services for this prefabricated structure.

Consulting to the central service center on the transition to new rules

Many entrepreneurs have encountered serious difficulties caused by a simple misunderstanding of existing laws. TsTO specialists provide information and advisory assistance to such businessmen.

They provide clients with answers to questions:

• what is an online cash register for, how does it work,
• how to register it,
• what sanctions to expect from the tax authorities in case of non-compliance with the law,
• how to connect and how to work at the cash register and much more. etc.

With an online cash register from Business.Ru, you will not lose profit in the store during refurbishment and setup of new software.
Our specialists will promptly deliver and set up the equipment and teach you how to use the program in 1 hour.

Specialists of the KKM technical service center explain to their clients the legal norms and legal justifications for the mandatory use of KKT.

Also, the consulting services of the central service center may include collection necessary documents for further registration of the cash register on the Federal Tax Service website.

KKM technical service center support

Consists of constant technical maintenance of the cash register:

• ensuring the stability of the Internet connection (not to be confused with the services of telecom operators or Internet providers; the central service center maintains stability only through its own strengths and capabilities),
• timely processing and transmission of data to the fiscal data operator,
• troubleshooting technical problems and failures,
• repair and replacement of equipment in accordance with the terms of the contract,
• conducting briefings and demonstrating equipment in operation,
• constant consultation of users on the operation of cash register systems,
• replacement of the fiscal drive,
• assistance in preparing fiscal reports,
• regular diagnostics to identify and eliminate operational irregularities.

If necessary, the central service center carries out work to modernize the cash register: changes the firmware and installs an update.

Additional services of the central service center

To attract additional clients or increase the loyalty of existing ones, service centers can offer their clients:

• training in skills and principles of working with online cash registers (very convenient for those entrepreneurs who have never worked with cash registers at all before or are accustomed to the “old” ones);
• for other central service centers – assistance in carrying out accreditation for the assignment of the right to provide a range of services for servicing cash registers;
• provision of services for the repair or replacement of cash registers on weekends and holidays, or even round-the-clock work and technical support for users;
• sale and repair of additional equipment and components for organizational purposes. equipment (printers, routers, modems, etc.);
• trade automation services, namely: selection and installation of software, selection of automation schemes;
• diagnostics and examination of CCT;
• registration of all documentation accompanying cash registers (cash register passports and ECLZ);
• cash register diagnostics;
• Internet provision (selection of a provider that provides services based on the optimal balance of prices, quality and technical capabilities);
• connection of an online cash register on a turnkey basis (full range of services from providing Internet to outlet and up to monthly maintenance and technical support for the user on any issues);
• examination of cash register equipment (possible only if you have the appropriate licenses and certificates confirming the right to engage in this activity).

Insurance of cash registers of central service centers

The central insurance company can also act as an intermediary if the owner decides to insure his property, in this case KKT.

Comprehensive trade automation at minimum costs

We take a regular computer, connect any fiscal registrar and install the Business Ru Kassa application. As a result, we get an economical analogue of a POS terminal like in a large store with all its functions. We enter goods with prices into the cloud service Business.Ru and start working. For everything about everything - maximum 1 hour and 15-20 thousand rubles. for the fiscal registrar.

CCP insurance provides for reimbursement of the cost of equipment as a result of the occurrence of such insured events as: fire, explosion, natural disaster, breakdown as a result of disruption of the stability and correct operation of the Internet connection.

Unfortunately, no data center can provide insurance in case of data loss or failure. Only careful and very scrupulous work on diagnosing software and network equipment can help here, but even this is not a guarantee of protection from malfunctioning of the Internet itself or shortcomings in the development of equipment.

Suffice it to recall the sad incident with the cash registers of the Shtrikh-M Group of Companies, which occurred in Russia in December 2017, when the cash register malfunction was widespread and spread throughout the country.

Everywhere, in all cities, in stores, gas stations, service stations, and cellular network retailers, online cash registers simply stopped functioning.

It should be noted that the cash registers of this manufacturer are far from “bad” or “faulty”, because they were used by entrepreneurs throughout the country.

However, even major manufacturer GC "Shtrikh-M" turned out to be powerless in the face of a technical failure of such a scale, because the breakdown also affected cash registers from other manufacturers: LLC "Electro-RR" and LLC "Trinity".

To conclude an agreement with the central service center in 2019 or not

There are no legal requirements or regulations obliging an entrepreneur to enter into an agreement with the TSC.

You can choose a company that will provide repair, maintenance, and installation services for cash register machines yourself.

An entrepreneur can even hire an advanced IT specialist or programmer who is well versed in the specifics of servicing cash registers, who will ensure the proper functioning of the online cash register.

• timely elimination of breakdowns and technical malfunctions (delay or trading without receipts can result in a fine of 30,000 rubles for the entrepreneur);
• the KKM technical service center sells only licensed equipment (listed in the register of cash register equipment), which meets all the requirements of the Federal Tax Service (when working with an unknown intermediary, there is a risk of running into defects or counterfeits);
• availability of all necessary spare parts and components for each CCP sold by them;
• the likelihood of encountering an unscrupulous or unqualified specialist is much less in the central service center, since the organization is responsible for its employees, as well as for the prestige and good name of the company;
• significant time savings: in the event of a breakdown or technical problem, there is no need to frantically call all centers and invite specialists; the service center will provide a specialist within the time period specified in the contract;
• Regular prevention of malfunctions, ensuring a long service life for the equipment.

Of course, there will always be opponents of the central heating service and those who consider the above reasons to be unimportant and, after calculating and comparing the cost, decide to turn to a non-specialized center or an individual specialist.

That is why Law No. 54 leaves the right to choose a service company at its own discretion. After all, there are those who do not enter into any contracts at all, they simply connect the cash register, set it up and work.

However, it is worth remembering that in case incorrect operation CCP may experience irreparable errors or financial losses.

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