home Converter Basic methods of personnel assessment: positive aspects and disadvantages. Application of the comparative method, its advantages and disadvantages How to evaluate the advantages and disadvantages

Basic methods of personnel assessment: positive aspects and disadvantages. Application of the comparative method, its advantages and disadvantages How to evaluate the advantages and disadvantages

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The appearance of a person consists of a variety of advantages and disadvantages. In accordance with personal qualities, behavioral characteristics are formed by which others evaluate the inner world of the interlocutor. A proverb has long appeared in the Russian language, testifying to the importance of intellectual and spiritual components - “They are greeted by their clothes, but they are seen off by their minds.”

It is not surprising, because behind a well-groomed appearance, complemented by exquisite wardrobe elements, even a skillful flatterer and deceitful hypocrite will not be able to hide his own shortcomings. The shortcomings and advantages of a person are numbered in hundreds of names, so it is almost impossible to mention every character trait. However, there are typical images of people endowed with the most common qualities that are quite easy to recognize.

Common Benefits: Social Benefits

It is impossible without learning to harmoniously combine the strengths and weaknesses of character. Successful marriages are characterized by the compatibility of partners who have successfully accepted each other's strengths and weaknesses. The search for a “golden” mean that allows you to remain yourself and evoke sympathy from others is a life goal that appears on a subconscious level since childhood. The first step towards personal improvement can be taken by adding positive qualities to your image:

Mercy and compassion allow you to support in difficult times loved one, offering his “shoulder” in a comradely manner. Such qualities reflect the breadth of the soul, ready to share someone else’s grief.
Sociability – the ability to find a common language even with a stranger. It is easy to build a constructive dialogue with him, because he is ready to have a lively conversation about abstract things and share specialized knowledge on familiar topics.
Nobility, especially in demand in the Middle Ages, today becomes a rare artifact that complements the personal appearance. This quality embodies honesty and courage, selflessness and high moral concepts.
Loyalty is a thinning component of a person’s image, because the importance of the institution of family in the 21st century is decreasing every second. The number of divorces, which have become the logical conclusion of the breakup of couples, is growing exponentially. Loyalty to friend, parent, job, and romantic partner falls into a certain category of disappearing qualities.
Attention to current situations and unnoticed details is a useful trait that allows you to easily navigate the fast pace of life. People don't notice trivial things, passing them by important acquaintances and fateful events.
Foresight and insight become another virtue of personal appearance, allowing a stranger to prevent the betrayal of a loved one. This quality helps to timely identify the thoughts of the interlocutor, which he does not dare to say out loud.

In order to achieve desired result Having supplemented the inner world with the above qualities, you need to work diligently. The main principle on which self-improvement training programs are based is control of one’s own emotions, which provoke people to crazy and senseless actions.

Typical deficiencies: chronic problems

Having identified common advantages, it is impossible not to mention the typical shortcomings inherent in the moral character of people in the 21st century. Only after eliminating the following qualities from your own image can you count on a successful result, reaching a new stage in the process of personal self-development:

Selfishness and arrogance are messengers that are difficult for the owner of such traits to avoid. Inflated self-esteem interferes with building a dialogue with people, provoking the emergence of conflict situations.
Compliance and excessive responsiveness do not allow a person to say a meaningful “No” in time. Considering the competitive environment in which residents of developed cities have to exist today, the inability to refuse is a significant reason for cunning but lazy ill-wishers.
Need for help and control.
Commercialism is the sworn “enemy” of personal image, exposing the meager inner world of a wealthy person. Such people measure life and their environment in financial terms, asking the vital question: for happiness?

Lies come in different forms, so it is impossible to unequivocally attribute this quality to shortcomings of personal appearance. If a person is forced to lie in order to save the lives of loved ones, then it is unacceptable to condemn such an act. However, the lies that unfaithful husbands do not hesitate to use are the height of arrogance.
Cowardice is a sign of a weak-willed person who is unable to cope with emerging problems. It is difficult to get along with such a quality, because in the event of an emergency, unpleasant facets of one’s personality appear.
Cynicism is a quality that frightens others and presents a person’s inner world in a negative light. Such people can calmly talk about the consequences of a terrorist attack or calculate personal gain in a deal that involves the bankruptcy of a friend.
Unreasonable jealousy also deservedly belongs to the common shortcomings of people. Families are being torn apart due to reckless scrutiny and loss of trust.

In the first stages of self-development, try to succumb less to emotional impulses, subjecting your own thoughts to careful analysis. Do not be afraid to listen to, but remember the advisability of an objective assessment of the upcoming action. After a short period of time, certain “barriers” will be developed on a subconscious level that do not allow shortcomings to break out without your permission. Only after reaching such a stage can the procedure for improving personal appearance be considered a successful “event”.

If you do not learn to accept your shortcomings and appreciate your strengths, then there is a risk of occurrence. A person who is not ready for who he is is doomed to mental imbalance and mental instability. Having taken this fact for granted, it is easier to take the path of correction, improving and transforming your own disadvantages into advantages.

3 March 2014, 14:56

Advantages	Flaws
Graphic rating scale	Easy to use; provides a quantitative rating for each employee	Norms may be unclear; problems may also arise from halo effect, central tendency, softness, bias
Alternative ranking	Easy to use (but less simple than graphic rating scales). Avoids central tendency and other problems of rating scales	May cause disagreement among workers and is unfair if all workers really performed their duties perfectly
Forced distribution method	A fixed number of subordinates in each group	Assessment results depend on the adequacy of your initial choice of cut-off points
Critical Case Method	Helps explain to workers what “good” and “bad” performance of duties means; forces the tester to evaluate subordinates based on behavior	It is difficult to assign ranks to workers, distinguishing them from each other
	Provides behavioral “bindings”. BARS are very accurate	Difficult to develop
Management method by objectives	Linked to jointly agreed upon performance goals	Take a lot of time

Adequate protection of workers from inadequate assessment can be ensured through the following procedures:

Conduct job analysis to determine the characteristics (e.g., “on-time completion of the project,” etc.) required for successful performance of duties. Graphically:
Job analysis Performance standards Assessment of performance of duties and responsibilities

Ensure that specific performance standards are communicated to all test takers and test takers.

Use well-defined individual sets of performance (eg quantity or quality) rather than vague general measures of performance.

When using graphic rating scales, avoid abstract characteristics (eg, loyalty, honesty). Unless they have been defined in terms of observable behavior.

Train test takers to use rating tools carefully. This includes instructions on the application of performance evaluation standards (“outstanding” etc.) when making judgments.

Allow testers to have real contact with the employees being assessed on a daily basis.

If possible, have more than one assessor to administer the assessments and conduct those assessments independently. This process will help you avoid individual errors and the halo effect.

Use formal appeal mechanisms and review ratings on top level manuals

Document evaluations and reasons for termination decisions (if any)

Where necessary, provide appropriate guidance to help poor performers improve their performance.

Who should conduct the assessment?

Immediate supervisor's assessment

The core of many assessment systems.

Using ratings from other workers

May be effective in predicting future managerial success. One potential problem with such ratings is “mutual praise,” that is, everyone who works ranks each other highly.

The team consists of the employee's immediate superiors and three or four employees. Composite ratings are more reliable, fair and valid than individual ratings. Rankers observe various aspects of performance of job duties and their rating reflects all these differences.

Self-esteem

Ratings by subordinates

Subordinates anonymously evaluating the performance of their superiors is called directed feedback. Assists senior management in examining management styles, identifying potential people problems and, when necessary. Apply effective measures to individual managers. Such ratings are important not so much for the assessment itself, but for development purposes.

The first program is a survey, which is a standard anonymous questionnaire issued every year to each employee. Its points should identify aspects that help and hinder employees in their work. The second phase involves holding a feedback meeting between the manager and his work group. The purpose of the meeting is to identify specific problems, examine the causes of these problems and develop an action plan to solve them.

The third phase is the implementation of the action plan. The plan itself is a list of actions that the manager will take to solve the employee's problems and possibly improve results. This gives managers a four-column action plan table: What is the problem? What is your analysis of the problem? What is its reason? What needs to be done?

During the assessment, the employer compares the employee occupying a particular position with a specialist ideally suited for this position.

In the West, formalized assessment appeared in US companies at the beginning of the twentieth century.

In the 1960s, a new methodology appeared - management by objectives (MBO - Management by objectives) - the personal achievements of each employee were assessed.

Personnel assessment is a system that allows you to measure work results and the level of professional competence of employees, as well as their potential in the context of strategic objectives companies.

In the 1980s, a technique called Performance management (PM) was created - performance management. Not only the result is evaluated, but also the ways to achieve it. Involves extensive feedback from the employee. It can serve as a tool for predicting the further professional development of an employee and planning his career in the company.

In the 1980s and 1990s, the objectivity of assessment increased with the advent of new technology- “360 degrees”, which involves a systematic survey of people (manager, subordinates, colleagues and clients) with whom the employee works.

At the same time, it begins to gain popularity Assessment Center(Assessment Center), suggesting comprehensive assessment according to competencies. It was mainly used in the assessment of senior managers for the purpose of appointment to these positions and for inclusion in the personnel reserve of companies.

In Russia, the traditional method of assessment is certification.

Modern assessment methods in Russia appeared recently, with the advent of Russian market Western companies. The number of companies using RM, Assessment Center, including internal, “360 degrees” is growing, but not as fast as we would like. The main obstacle is the Russian mentality of continuity of Western technologies, distrust in them, as well as a craving for stability and conservatism.

Let's consider the main methods of personnel assessment used in Russian companies.

Certification

The procedure for conducting certification is set out in officially approved documents. If there are none, the organization must have an approved in the prescribed manner“Regulations on certification” of company personnel. The procedure and all regulations are agreed upon and approved by the top officials of the company.

Certification is a right of the company administration, which can be exercised in relation to all or certain categories of employees. Employees who have worked for less than one year, pregnant women or those with children under three years of age, and representatives of top management may be excluded from the assessment.

Certification is carried out once, twice or three times a year. It may be regular or extraordinary by decision of the administration.

Certification evaluates qualifications, work results (evaluation sheet or on recommendation from the manager), level of knowledge and practical skills (in the form of a standard exam), business and personal qualities.

Evaluation criterion - professional standard specialties and positions.

An attestation commission is created from representatives of middle management, employees personnel services, trade union members. The number is usually determined by an odd number of participants ranging from 5 to 11. The commission, in the presence of the employee, reviews all the data and makes a decision on the future fate of the employee in the organization.

The results may be grounds for dismissal of an employee in accordance with Art. 81 Labor Code of the Russian Federation. In case of disagreement with the decision certification commission, the employee has the right to appeal to the commission on labor disputes at the enterprise or go to court. The commission must provide reasons for its decision.

It consists of the joint setting of tasks by the manager and the employee and the assessment of the results of their implementation after the reporting period (usually the end of the financial year).

The assessment affects all categories and positions of the company.

1) A list of tasks is compiled:

a) the manager sets the tasks himself and then communicates them to the employees. Then adjustments take place taking into account the employee’s suggestions;

b) the manager and employee set tasks independently of each other, and then agree on them during the interview.

2) The criteria for completing tasks are determined (coefficient, weight as a percentage of overall success for each task) in accordance with the company's strategy.

3) The success of the task is determined. The opinion of the manager is considered priority or a higher manager is involved in the decision.

4) Measures are being outlined to improve the quality of work.

Evaluates the results, methods and competencies of employees, identifies areas of development, and plans the employee’s career. All categories and positions of the company can participate. The emphasis is on feedback manager and subordinate in the form of regular contacts once a year (formally) and more often (as needed, unofficially).

Interviews on setting tasks and a final interview (carried out jointly by the manager and subordinate) take place once a year, where the employee is provided with feedback on his work and ways to develop his success and quality of work are developed. The results of work on tasks and competencies are assessed, areas are identified and plans are drawn up for employee training and career development.

"360 degrees"

A competency-based assessment performed by people who regularly work with the employee.

It is used both for individual personnel tasks and as an addition to the main system. The employee himself can initiate this assessment method to identify his own areas of development.

Opinions about an employee are made by four parties: the manager, subordinates, colleagues and clients (above, below, next to and around) in the amount of 7 - 12 people. It is desirable that people evaluate not only positively, but also critically.

Competencies assessed:

Leadership

Teamwork

People management

Self-management

Communication skills

Vision

Organizational skills

Decision making ability

Professionalism

Initiative

Adaptability

Data from completed questionnaires and forms is collected and sent for processing to an external provider (to achieve complete confidentiality) or processed online (automatically). Only the manager can show his assessment, thus providing feedback.

The results of the assessment (usually on a five-point scale) are received by the employee and his supervisor.

Assessment Center

1) Preparatory stage:

— determination of assessment goals;

— development (updating) of a competency model. The model must match overall strategy company and include the competencies necessary to perform a specific task. To develop competencies, business leaders and preferably the top person of the company must be involved. Competencies are prescribed by level.

2) Development of the Assessment Center procedure:

— development of a scenario plan (timing and logistics of the event);

— modeling and/or adaptation of exercises;

— determination of the set and sequence of assessment methods;

— training of experts, training of observers;

— familiarization of assessed participants with the Assessment Center program.

3) conducting Assessment Center:

— conducting business games, cases, group discussions in which selected competencies are demonstrated. The topic can be anything, and does not necessarily have to correspond to the content of the employee’s work. Each case provides an opportunity to evaluate several competencies in different combinations. Exercises are performed in a group or in pairs. The behavior of employees is monitored by specially trained observers - external consultants, HR department employees, representatives of business units;

— individual interviews, tests (intelligence, personality) with each participant based on the results of the game;

- overall assessment of the game participant (integration session) - summary of assessments. All observers express their opinion about the person’s behavior during business games and discuss the overall assessment of each competency;

— drawing up a report based on the results of the Assessment Center;

— providing feedback to the participants of the Assessment Center.

It is very important that consultants/observers providing feedback be extremely tactful and careful. Ambitious employees with high self-esteem are often assessed in Assessment Centers. After giving feedback, they should be left with a positive impression.

Also, coaching can be informally associated with assessment methods, which is non-core, but provides more detailed information about the employee - his potential, motivations, intentions, aspirations, strengths and weaknesses. Coaching is a powerful method that motivates and initiates employee responsibility for their activities; therefore, at all stages of an employee’s work, it can be used as an assessment method, as a development method, and as a way to motivate an employee.

Comparative characteristics of various methods, stages of implementing an assessment system in a company, as well as difficulties arising in this case.

Determining the need for personnel assessment

The company must evaluate, and the consultant can help with this by informing (the pros and cons of each valuation method), which valuation method is acceptable for the company and whether it is necessary at all, based on an analysis of the following factors:

Date of the last assessment event.

Company age.

How financially prepared the company is to implement the assessment exercise.

Having a strategy and mission.

How developed corporate culture company and what are its features.

Company size.

The scope of the company’s activities, the nature of the products manufactured or services provided.

Social and psychological atmosphere in the company.

Stage of work of employees subject to evaluation and other factors.

To determine the actual need for assessment, the consultant and the customer need to understand the reason for contacting consulting company, because wishes for conducting an assessment can be very different, from the real need to identify the level of success of the company to conducting an assessment as a tribute to fashion. The last wish is not a need for an assessment, and its implementation may trigger an irreversible process of the company's collapse. Therefore, the process of determining true intentions, where a clear goal, result and specific objectives of the company are built, is the first and most important stage in conducting the actual personnel assessment.

Each stage of an employee’s work in the company involves the use of certain assessment methods

— - used only in combination with other methods

Can be used separately

At the end stage probationary period Apply assessment interviews and tests for knowledge of the subject of activity.

Benefits of conducting an assessment

Benefits of valuation for a company

1. Determination of work results, level of knowledge and skills of company personnel.

2. Possibility of personnel rotation and creation personnel reserve.

3. Creation of a targeted personnel development program.

4. Staff motivation.

5. Building a corporate culture.

6. Organizational development.

Benefits of assessment for an employee

1. Determining the place and role of each employee in the company - horizontally and vertically.

2. Clear understanding of the assigned tasks, criteria for the success of their implementation, size dependence wages and bonuses based on labor results.

3. The opportunity to receive feedback from your immediate supervisor.

4. Guarantee that achievements will not be ignored (if the system works effectively).

5. Opportunity for professional and career growth.

Place of personnel assessment in the personnel management process

Training. Personnel assessment helps to identify the training needs of employees, as well as determine the effectiveness of the training programs used.

Personnel planning. The assessment of performance indicators allows us to determine both current and future quantitative and qualitative personnel requirements.

Personnel selection. Information on performance assessment is used to improve the methods used to attract and select personnel.

Employee development and career planning. Assessing performance indicators allows you to assess an employee’s potential and outline ways to perform more complex and responsible work.

Stimulation and motivation of work. Performance appraisal helps improve the effectiveness of the motivation and incentive system by providing employees with feedback, assessing their contribution to achieving the goals of the organization and department.

Formation of a personnel reserve and work with it. Assessing the work and working behavior of employees is the basis for forming a reserve and determining the effectiveness of its training.

Implementation of a personnel assessment system in the company

The implementation of an assessment system in a company occurs in several stages:

1) Making a decision to create an assessment system in the company by top management and the company’s HR department. Actions at this stage:

Determine the goals of the assessment and its impact on employee motivation (preliminarily conduct a survey of employees).

The HR function should make a presentation to senior management on the advantages and disadvantages of various appraisal methods.

Making a decision on the implementation of an assessment system in the company as a whole and on its method of implementation.

The decision to create working group.

2) Creation of a working group, which will include representatives of middle management, HR department, legal and PR services, possibly external consultants and company employees. The Group provides senior management with detailed plan actions to create and implement the system, and a budget, if necessary.

3) Selection of assessment methods and development of the first version of the system.

a) development of a system of corporate competencies.

b) the organizational structure of the company and linear subordination are clarified to clarify the cascade of hierarchy.

c) the assessment system correlates with the company’s business planning system and KPIs

d) the assessment system must fit into the entire range of HR tools.

e) review and clarify job descriptions.

The result is a final decision on the assessment method, the structure of the assessment system, a set of competencies, a rating scale, options for forms and forms.

4) Finalization of the system and preparation of documents by the HR department: assessment regulations, assessment forms, instructions for the manager and employee.

5) Information support systems within the company, conducting training for managers (evaluators) according to the plan: explaining the benefits of evaluation for the company and employees, a clear description of the sequence of evaluation, the structure of evaluation forms and how to fill them out, training in setting tasks and correlating them with the business plan, a story about the consequences results for employees and the company, training skills for conducting evaluation interviews with employees.

6) Refinement of the system taking into account the wishes of middle managers.

7) Conducting training for staff.

8) Conducting an assessment.

9) Summing up, analyzing successes and failures.

Errors and difficulties in implementing an assessment system

Inconsistency in the method for assessing the company's maturity level.

Negative attitude of employees towards any assessment of their work.

Assessing the personal qualities of employees in isolation from job responsibilities and competencies.

The assessment system is not connected with the system of material and non-material motivation.

Managers believe that they do not have time to conduct assessments.

Employee participation in setting tasks is minimal.

Managers give bad feedback, and employees don't know how to take it.

Low or high self-esteem of employees.

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Ministry of Education and Science of Ukraine

Prydniprovsk State Academy of Construction and Architecture

Department of Management, Marketing and Project Management

TOCONTROLLEDMY JOB

On personnel management, on the topic:

“Advantages and disadvantages of personnel assessment methods”

Completed by: student of group 883

Zemlyannaya I.A.

Checked by: Shapa N.N.

Dnepropetrovsk 2009

Introduction

Organizations exist to achieve their goals. The degree to which these goals are achieved shows how effectively the organization operates, i.e. How effectively organizational resources are used. The profit indicator allows you to evaluate the efficiency of the organization as a whole, which consists of the efficiency of using all organizational resources, including each employee. Naturally, employees perform their tasks differently production duties- in any organization or division there are leaders, outsiders and middle peasants. However, in order to make this differentiation, it is necessary to have unified system assessing the effectiveness of each employee in fulfilling his or her job functions. Such a system increases the efficiency of human resource management of an organization through:

* positive impact on employee motivation. Feedback has a beneficial effect on employee motivation, allows them to adjust their behavior in the workplace, and achieve increased productivity.

* planning vocational training. Personnel assessment makes it possible to identify gaps in the competencies of each employee and provide measures to eliminate them.

* planning professional development and career. Employee assessment reveals their weak and strong professional qualities, which allows you to carefully prepare individual development plans and effectively plan your career.

* making decisions on remuneration, promotion, dismissal. Regular and systematic evaluation of employees provides the organization's management with the information necessary to make informed decisions about salary increases (rewarding the best employees has a motivating effect on them and their colleagues), promotion or dismissal. Upon dismissal, the presence of documented data on the systematic unsatisfactory performance by the dismissed employee of his job duties greatly facilitates the organization’s position in the event of litigation.

The benefits mentioned above do not automatically come to the organization at the time of implementation of the assessment system. They are implemented when a number of additional conditions are met.

* Firstly, the evaluation system and, most importantly, the actual evaluation of employee performance should be as objective as possible and perceived by employees as objective. To impart objectivity to the evaluation system, its criteria must be open and understandable to employees.

* Secondly, the assessment results must be confidential, i.e. known only to the employee, his manager, department human resources. Disclosure of results creates tension in the organization, promotes antagonism between managers and subordinates, and distracts employees from preparing and implementing a plan to correct deficiencies.

* The acceptance of the evaluation system by employees and their active participation in the evaluation process are also a condition for its effective functioning.

It is very difficult to create an assessment system that is equally balanced in terms of accuracy, objectivity, simplicity and understandability, therefore today there are several personnel assessment systems, each of which has its own advantages and disadvantages.

Personnel assessment methods

Biographical method of personnel assessment

The biographical method is the simplest; it consists of studying objective indicators of the employee’s personality based on his documents

Personal data analysis (or biographical data analysis) assumes that a person's biography is a fairly reliable indicator of his potential to successfully perform certain job functions. Using this method, the human resources department analyzes the information contained in the questionnaires filled out by candidates, comparing the actual data with its own model. Biographical information is obtained using two main methods: standard questionnaire forms and biographical questionnaires. The main difference between the two methods is the amount and types of information obtained. Standard questionnaire forms require a fairly limited amount of information, such as age, marital status and previous places work. The result of the biographical method is the logical conclusion of the person who performed the assessment.

Advantagesthis method are that:

Comprehensive and quick personality learning;

Predict the results of its activities;

Using this method you can find out about the level of professionalism

Disadvantages of this method are:

Does not provide complete information about the level of personal development - business qualities employee;

This kind of information tends to become outdated;

Some data from the biographical method may be subjective (for example, characteristics)

Interview

An interview is a conversation using a pre-designed or production form to obtain information about the employee. During the interview, the goal is clear: to determine the degree to which the candidate matches the portrait ideal employee, his ability to fulfill the requirements job description, potential professional growth and development, the ability to adapt to the organization, familiarity with the candidate’s expectations regarding the organization, working conditions, remuneration, etc.

The result of the interview is a logical conclusion.

Advantages this method of personnel assessment:

Allows you to find out new information about the employee;

Allows you to learn about work knowledge, communication, and the speed of problem solving.

Flaws this method:

Non-objective data about a person is provided;

It is formal in nature.

Questionnaire

Questioning is a survey using a special questionnaire for self-assessment of personality traits and their analysis. For this method, a questionnaire is developed that the employee fills out. The questionnaire may contain questions that require a one-word answer (yes or no) and questions that require a personal response from the employee. The survey questions may concern, as well as business qualities, personal qualities, business and professional ones.

The result of the survey is a completed questionnaire.

Advantages this method:

Determining the degree to which employees demonstrate certain qualities;

Presence in the profile open question allows you to find out the opinion of each employee;

Possibility of assessing the current state of the employee

Flaws this method:

High costs;

There is a frequent need to attract outside help;

Conventional and limited tests that do not give a complete picture of the employee.

Ranging

Ranking is a method of personnel assessment, with the help of which employees are compared with each other and their location according to a selected criterion in descending (ascending) order of rank; determining the degree of manifestation of certain qualities in employees by putting them on a certain scale and summing them up expert assessments. The result is a ranking of a ranked list of employees. There are several options - ranking, pairwise comparison. When ranking, the list first includes the employees whose activities are the best and the worst, then two employees are selected from the remaining ones in the same way, etc. Using the paired comparison method, the activities of each employee are compared in turn with the activities of the others. If the employee’s performance is better than the performance of the person with whom he is being compared, he receives a “1”; if worse, he receives an “O”. Next, the total points of each employee are calculated.

Advantages this method:

The best way to determine rewards for the best employees;

Allows you to track the employee’s activities and compare them in the past and in the future;

Flaws this method:

Limited number of comparable subjects;

Subjective comparison.

Score

Scoring is the determination of a set of evaluation indicators (quality, complexity, labor productivity) and comparison of them with the previous period or standards using weighting coefficients. For each employee, using a certain method, the coefficient of professionally qualified level is calculated, business qualities are assessed, an assessment of the complexity of the functions performed, labor productivity and, ultimately, a comprehensive assessment. main idea This method is to quantify, using points, the most important characteristics of both the employee himself and the work he performs. The result of the scoring method is a table with the scores of each employee.

Advantages this method:

Using this method, the totality of all important coefficients, indicators, and estimates is taken into account;

Allows you to quickly evaluate an employee and conduct comparative analysis performing functions;

Allows you to see the strengths and weak sides employee.

Flaws this method:

Subjectivity of importance coefficients;

An indicator such as labor productivity is the most dynamic, and usually changes monthly, but in general it can affect the comprehensive assessment.

Observation

Observation of the employee being assessed in an informal setting (on vacation at home) and in a work environment using the methods of momentary observations and photographs of the working day. The employee is studied from the outside, without interference in his activities. The result of this method is an observation report.

Advantages this method:

Allows you to see the speed of decision making;

You can see the employee’s attitude towards the team and work as a whole;

Allows you to evaluate his personal qualities.

Flaws this method:

Subjective opinion of the observer;

Does not provide an opportunity to assess the professional qualification level;

Requires a lot of time.

Exam

An exam is a control of professional knowledge and skills, which involves preliminary preparation of the person being assessed in a certain discipline (range of problems) and a presentation before the examination committee. Exam one of traditional forms testing professional knowledge. It can be written or oral. The result of the examination is an examination paper with marks.

Advantages this method:

Control over professional knowledge;

Testing skills in practice

By speaking before the examination committee, you can learn about the employee’s communication skills.

Flaws this method:

Fear of possible negative consequences;

The exam is conducted only for a certain range of tasks or functions;

Lack of opportunity to know personal qualities.

Expert review

Expert assessment - forming a group of experts, determining a set of qualities and obtaining expert assessments of an ideal or actual employee. For this method of personnel assessment, a group of experts is formed or invited to evaluate the personnel. The result of the expert assessment is a workplace model.

Advantages this method:

Objective opinion of experts;

Analysis of all employee qualities;

Creating a model of the “ideal” employee to strive for.

Flaws this method:

High costs for attracting experts;

If an expert group is created from employees of an enterprise, then either a biased attitude towards the person being tested is possible, or vice versa.

Self-report

Self-report is a written report or oral presentation by a manager or specialist to the workforce with an analysis of the implementation of the work plan and personal obligations. For self-report, an employee must list his abilities or competence, knowledge, skills, level professional qualities etc. The result of this method is a written report from the employee or structural unit generally.

Advantages this method:

Employees are asked to make direct assessments of their abilities or competence;

In this type of report, an employee can indicate those qualities that were not previously noticed by others.

Flaws this method:

Employees often overestimate their capabilities;

Does not provide an opportunity to learn about the employee’s personal qualities.

Certification

Certification is a comprehensive method of personnel assessment that uses other methods (interviews, questionnaires, observation, testing, expert assessments) to determine by the certification commission the employee’s suitability for the position held and subsequent analysis of the answers to determine the person’s potential. That is, certification is a set of methods for assessing personnel. The main purpose of certification is to help the manager and subordinate achieve mutual understanding and the greatest possible cooperation. The results of the certification are used to make decisions on the professional and qualification promotion of the employee; to enroll them in the reserve for leadership positions; for vocational training; for dismissal. The result of the certification is the “Certification” questionnaire, the protocol of the certification commission, the director’s order.

Advantages this method:

Shows superiors the capabilities of the person being assessed and management abilities;

Can be used for career planning or adjusting the activities of the person being assessed.

Flaws this method:

The need to simultaneously evaluate the performance of a structural unit and the personal results of the manager;

Difficulty in determining the contribution of each employee.

Conclusion

The problem of assessing and certifying an organization’s personnel exists in absolutely any organization, regardless of its size, scope of activity and other criteria. This is precisely what explains the constant relevance of this issue.

We must not forget the simple truth - the main potential of an enterprise lies in its personnel. What wonderful ideas Newest technologies, the most favorable external conditions did not exist, it is impossible to achieve high activity without well-trained personnel. It's the people who do the work, come up with the ideas, and keep the business going.

Without people there can be no organization; without qualified personnel, no organization can achieve its goals. Personnel management is concerned with people and their relationships within an enterprise (organization). It applies not only to areas material production, but also to all types of employment.

Therefore, in order to efficient work organization as a whole, when assessing or certifying personnel, the head of the organization is obliged to make informed and legal decisions and understand that there is nothing worse than ill-considered management decision. Unfortunately, unlike actions related to finance or equipment, when there is an opportunity to correct a mistake or there is a chance to start all over again, actions related to people are irreversible. It takes a lot of time to overcome mistakes that involve staff. more strength and means than to prevent them. But even if the mistakes can be corrected, the memory will remain forever.

Thus, when deciding on the assessment or certification of personnel, it is necessary to adhere to the principle of “do no harm.”

The greatest harm in personnel evaluation comes from its absence. Inaction is no less dangerous than ill-considered action. Every manager must remember that evaluating the performance of a subordinate is an obligatory component of his managerial activities.

Only improving the practice of selecting and placing personnel, stimulating their work, promoting employees, and improving their qualifications will help the organization carry out its activities effectively.

Personnel assessment and certification is a procedure carried out to identify the degree of compliance of an employee’s personal qualities, quantitative and qualitative results of his activities with certain requirements.

The person being assessed (certified) must meet the requirements imposed on him by job responsibilities, content and nature of work, as well as requirements due to the effective organization of production, the use of the most rational work methods, technical means etc.

Not only the employee’s potential capabilities and professional competence are assessed or certified, but also the implementation of these capabilities in the course of performing assigned duties, the compliance of the process of performing this work with a certain ideal model, specific production conditions, and the results of work with regulatory requirements, planned indicators, and set goals. .

Assessment and certification should concern all categories of workers, although its importance for individual categories is far from the same.

The assessment allows you to:

Ш Establish constructive working relationships with subordinates;

Ш Inform the subordinate about your expectations;

Ш Inform the subordinate about how his performance is assessed;

Ш Make adjustments if the activity is not satisfactory;

Ш Find out the reasons for unsatisfactory performance;

Ш Mark merits and achievements;

Ш Motivate a subordinate;

Ш Outline a development plan for the subordinate and his career prospects;

Ш Find out the work of a subordinate “from the inside”;

Ш Find ways to improve overall work efficiency;

Ш Timely prevent the development of conflict situations;

Ш Receive feedback and better understand the situation in the team;

Ш Draw up development plans taking into account available human resources;

Ш Correct your own behavior and more.

Receiving an assessment from a manager gives a subordinate the opportunity to:

Ш Feel like a full member of the team;

Ш Correct your shortcomings in a timely manner;

Ш Believe in your own strength;

Ш Have a serious conversation with the manager;

Ш Gain respect for the leader.

When evaluating personnel, it is very important to remember several rules:

It must definitely take place;

It should be regular (at least once a year, at the end of the probationary period, preferably upon completion of a project or specific work);

It should be work-oriented, i.e., address the key criteria for a given position;

When giving an assessment to an employee, it is necessary to focus it on further development;

The dismissed employee also needs to be assessed and the reason for the dismissal explained.

Certification is a more complex process than assessment, because it involves a certain formalization, the involvement of a larger number of participants, mandatory supervision by management and the personnel management service, and conclusions based on the results of certification. In addition, certification almost always causes fears and negative emotions among staff.

When conducting certification, several more rules must be taken into account in addition to the above rules.

Ш Attestation information should be prepared in a non-threatening manner.

Ш Management must clearly understand why certification is being carried out and be able to explain this to other participants in the process. This is not a formal procedure that just needs to be followed, it is not a whim.

Ш To carry out certification, a plan must be drawn up. The procedure must be limited in time, begin and end within the agreed time frame, so that its meaning is not lost.

Ш Certification should include a plan of action after its completion, only then will employees become convinced that certification is a useful and reasonable procedure.

Ш There is no need to be afraid of a negative reaction from the team to certification, especially if it has not been carried out before in the organization. This is always the case with innovation.

Ш Once a decision has been made, you cannot refuse it.

Based on the above, we can make a reasonable conclusion that assessment or certification of employees of any organization is necessary and important element in personnel management, and therefore the organization as a whole.

This is not only a test for the manager on the professional suitability of his employee, it is also a provision of feedback, that is, the employee knows directly from the mouth of the manager how and by what criteria the results of his activities are assessed, his desire for high-quality performance of his work by management. And this, you will agree, is an important factor for an objective assessment of oneself as an individual in all the diversity of its manifestations.

Practical part

Table 1

Number production staff =

T*(time to execute the production program,hour)

Working time fund

T p/p = ?(Ni*Ti + H)*Kv ,

where Ni - Labor intensity of the i-th product, hour; Ti - Production program for the i-th product, units; H - Time to change the balance of work in progress, hour; Kv - coefficient of fulfillment of time standards, Kv = Planned % of standards fulfillment, %/100.

Tpp type of work A = (0.6*6000+160)+(0.7*1200+170)+ (0.08*6100+180)/1.07 = 3760+1010+668 = 5438

Tpp type of work B = (0.07*6000+160)+(0.08*5900+170)+ (0.09*6100+180)/1.02 = 580+642+729 = 1951

Npp = 5438/432.5 = 12.5 = 13 people

NPP = 1951/432.5 = 4.5 = 5 people

Answer: for type of work A, 13 production personnel are required; for type of work B, 5 production personnel are required.

Task No. 2

Calculation of administrative and managerial personnel using the Rosenkrantz method.

table 2

The annual time fund of one employee (according to the contract) is 1920 hours.

Coefficient taking into account the time spent on additional work 1,3.

The coefficient taking into account the employee’s time spent on rest is -1.12.

Chn = ?(mi* ti/ T)*Knrv,

where n is the number of types of administrative and management work; mi is the average number of actions within the i-th type of work within a specified period; ti is the time required to perform one action within the i-th type of administrative and management work; T - work time one employee; Knrv is the coefficient of the required time distribution.

Chn = ((800*1.6+2600*1.1+1300*3.6)/1920)*1.8*1.1*1.08 = =(1280+2860+4680/1920)*1 .2*1.1*2.08 = 4.6*1.2*1.1*2.08 = 12.6 = 13 people

Answer: 13 administrative and management personnel are required.

Define scores professionally qualified level, business qualities, complexity of functions and achieved labor results for two workers - radio equipment adjusters A.P. Petrenko and V.M. Savchuk.

a) Assessment of professionally qualified level:

Petrenko A.P.. It has:

Education - vocational school (0.15);

Work experience in the specialty - 5 years (0.05)

Completed mid-term courses (0.05)

KP =(0.15+0.07+0.15) /0.85 = 0.29

Savchuk V.M.. It has:

Education - University (0.4)

Work experience in the specialty - 7 years (0.07)

Completed advanced training courses (0.15)

KP =(0.4+0.07+0.15)/ 0.85 = 0.73

b) Assessment of business qualities

For Petrenko A.P. the overall assessment of business qualities is:

D P = 0.34*0.17+0.30*0.15+0.280.14+0.26*0.13+ 0.300.15+0.30*0.15+ 0.22*0.11 = 0.288

For Savchuk V.M.:

D P = 0.34*0.17+0.30*0.15+0.28*0.14+0.26*0.13+ 0.30*0.15+0.45*0.15 + 0.33*0.11 = 0.322

Initial data for assessing business qualities

Table 3

c) assessing the complexity of the functions that are performed

The table presents the actual values of the characteristics that are taken into account when assessing the complexity of the functions performed by A.P. employees. Petrenko and V.M. Savchuk, are presented in table 4

Table 4

Name of features	Petrenko A.P.	Savchuk V.M.
The nature of the work that determines the content and complexity of the work and is displayed in the tariff and qualification directory
Variety of works
Leadership (team, unit)
Additional responsibility in technological process, work with self-control

The overall complexity estimate for the functions that are performed is:

at A.P. Petrenko

SF = (0.50*0.50+0.15*0.15+0.20*0.20+0.15*0.15)/8.3 = 1/8.3 = 0.04

at V.M. Savchuk

SF = (1.0*0.50+0.30*0.15+0.40*0.20+0.30*0.15)/8.3 = 2/8.3 = 0.08

d) Labor performance assessment

Table 5

Initial data for assessing labor productivity

The assessment of the labor results of employees is made by the total of the numerical values of the characteristics.

Thus for A.P. Petrenko’s general assessment of labor results is as follows:

For V.M. Savchuk

PP = 1.2*0.4+1.2*0.4+0.6*0.2 = 1.08

e) Comprehensive assessment of employees

Based on the calculations given above, for each of the assessment elements the value obtained (Table 6), which is data for a comprehensive assessment of the employee

Table 6

Comprehensive assessment (C.P.) will be important for A.P. Petrenko

K.P. = 0.5*0.29*2+0.12*3 = 0.65

For V.M. Savchuk

K.P. = 0.5*0.73*2.26+0.24*3 =1.54

Answer: by calculating the complex A.P. Petrenko and V.M. Savchuk, we can conclude that V.M. Savchuk has a great comprehensive assessment. And in such indicators as professionally qualified level, business qualities, complexity of functions performed by V.M. Savchuk has a great rating. A.P.’s performance Petrenko and V.M. Savchuk are equal to 3.

Task No. 4

As a result of modernization of existing equipment, the labor intensity of a unit of production decreased from 0.7 standard hours to 0.64. The plan provides for the production of 290 thousand units of products, the average fulfillment of standards by employees is expected to be 120%, the average annual working time per employee is 1860 hours, the conversion factor for the number of employees in accounting is 1.15. Determine the possible release of workers due to equipment modernization.

In order to determine the possible release of workers due to equipment modernization, we use the formula:

H release of work = (T release of work / average annual working time per employee) * conversion factor of the number of employees in the accounting records

But we don’t know T release of work, it is calculated using the formula

(Difference between labor intensity before and after modernization * Planned quantity of production) / average fulfillment of standards by an employee.

Thus:

T output of work = (0.06*290000)/1.2 = 14500 hours.

H release of work = (14500/1860)*1.15 = 9 people.

Answer: by upgrading the equipment, 9 workers can be released.

Basic methods of personnel assessment: positive aspects and disadvantages. Application of the comparative method, its advantages and disadvantages How to evaluate the advantages and disadvantages

Common Benefits: Social Benefits

Typical deficiencies: chronic problems

Adequate protection of workers from inadequate assessment can be ensured through the following procedures:

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