home Accounting Travel agency employees. How Much Does a Tourism Manager Make - Overview

Travel agency employees. How Much Does a Tourism Manager Make - Overview

Organizational and legal form of the enterprise and form of ownership

The company is registered in the form of LLP.

partnership with limited liability(TOO) is commercial organization, which is established by one or more persons (individuals and legal entities) to carry out entrepreneurial activities.

To date, a limited liability partnership or abbreviated LLP is the most common organizational and legal form of created legal entities.

The most important distinguishing feature of a limited liability partnership (LLP) from other types of legal entities is that the founders (hereinafter - participants) of a limited liability partnership are not liable for its obligations and bear the risk of losses associated with the activities of the partnership, within the value of the contributions made by them deposits.

The creation and subsequent activities of the LLP are regulated Civil Code of the Republic of Kazakhstan and the Law of the Republic of Kazakhstan "On Limited and Additional Liability Partnerships", as well as other legislative and subordinate regulations.

The total number of employees of the enterprise is 6 people. The experience of successful activity of the company's employees in the tourism business market is more than ten years.

operator tourist agency route

Job Descriptions travel agency employees

On the market tourism services allocate tour operators (firms engaged in the formation, promotion and sale of a tourist product), travel agents (firms engaged in the promotion and sale of a tourist product) and tour agencies.

Volume and character official duties and powers of tourism managers differ depending on which firm they work for.

Responsibilities of a Travel Director

The director of a travel agency must know:

Decrees, orders, orders and other guiding, methodological and regulations relating to activities in the field of tourism;

Organization of logistics;

Domestic and foreign experience of tourist services;

The procedure for compiling reports on the economic and financial activities of a travel agency;

The procedure for concluding and executing economic and financial contracts;

Forms and systems of remuneration;

Economics, organization of labor and management;

labor law;

Labor protection rules, industrial sanitation and fire safety;

Requirements for the secrecy regime, the preservation of official, commercial and state secrets, non-disclosure of confidential information.

The director of a travel agency is responsible for:

Managing the production and financial and economic activities of a travel agency.

Organization of the work of the personnel and services of the travel agency, directing their activities towards the development and improvement of the provision of services, taking into account social and market priorities, increasing the efficiency of the agency, the quality and competitiveness of the services provided in order to meet the needs of the population in tourist services.

Ensuring the safety and efficient use of the property of the travel agency in accordance with the rules and regulations of operation, sanitary and fire safety requirements. Ensuring the maintenance and timely submission of established reporting on the results of financial and economic activity travel agency.

Taking measures to provide the travel agency with qualified personnel, the rational use and development of their professional knowledge and experience, the creation of safe and favorable working conditions for life and health, and compliance with the requirements of environmental protection legislation.

Ensuring the right mix of economic and administrative methods leadership, unity of command and collegiality in discussing and resolving issues, material and material incentives for improving work efficiency, applying the principle of material interest and responsibility of each employee for the work entrusted to him and the results of the work of the entire team, payment wages within the stipulated time.

Solving issues related to the financial, economic and production and economic activities of the travel agency. Entrusts the conduct of certain areas of activity to other officials - deputy directors, heads of departments, as well as heads of functional and production divisions.

The director of a travel agency is responsible for:

Failure to fulfill their functional duties.

Inaccurate information about the status of the work.

Failure to comply with orders, instructions and instructions of the Head of the Organization.

Failure to take measures to suppress the identified violations of safety regulations, fire and other rules that pose a threat to the activities of the Organization and its employees.

Failure to enforce labor discipline.

The staff of the travel agency are:


booking agent	Destination manager	Director / Head of Department of the travel agency for:
Sales agent
Outbound travel agent	Marketing and sales
Inbound and domestic tourism agent		Tourist products
	Public Relations
Tour group formation assistant	Working with clients
Human Resources Manager
Referent	Tour group leader	Information technology
Secretary	Accountant	Finance

The main task of the staff of the tour desk is to provide clients with the services of a guide (guide) throughout the city, region, country. It is run by the following staff:

The tasks of the tour operator's staff are: planning and scheduling tours; calculation of the cost of tours; booking and sale of tickets; hotel reservations; preparation of excursion programs and other additional services; instruction of guides and drivers; registration of tourist documentation; visa support; marketing and advertising; interaction with travel agencies and other organizations; direct sale of tour packages; conclusion of agency and other agreements; performance of administrative functions.

The activities of the tour operator are provided by the following employees:

First qualification level	Second qualification level	Third qualification level
booking operator	Destination manager	Director / Head of Tour Operator Department for:
Sales operator	Booking and sales manager
Outbound tourism operator	Marketing
Operator for inbound and domestic tourism	Account Manager	Booking and sales;
Public Relations Manager	Tourist products;
Accompanying	Public Relations;
Referent	visa manager	Working with clients;
Secretary
	Human Resources Manager	Information technologies;
		Finance
	Accountant

In the staff lists of most tourist organizations there is no division into managers and heads of departments. This is due to the fact that, by assigning the title “manager” to the position, the organization’s management proceeds from the current job structure, according to which all managers, directors of enterprises and organizations, other line managers, bosses can be considered top and middle managers. structural divisions. The examples of job descriptions given in this section are designed for the average level of managers: a manager for the sale of tourist products in a travel agency; travel product manager at a travel agency; manager for the formation of a tourist product in a tour operator. If the manager is entrusted with the management of subordinate employees in a certain direction, then, as a rule, he is given the title "chief" or "leading".

Approximate job descriptions of managers can be converted into job descriptions for heads of departments of tourist organizations by introducing clauses establishing responsibilities for managing subordinate employees, planning the activities of departments and other provisions established for employees of the third qualification level, qualification requirements (professional standards) for the main positions tourism industry workers.

The activity of tourist organizations is based not only on managers of various levels, but also on other specialists. Thus, the leaders of tourist groups, organizers of travel and excursions, guides are the personnel of travel agencies who directly provide tourists with a package of services or coordinate its implementation by third-party organizations.

Depending on the nature of travel, there are two types of tour group leaders. The first is typical for outbound trips, which are based on all the institutions of the tourism industry - hotels, health-improving complexes. The task of the leaders of tour groups in organizing such trips is to coordinate the work of carriers, hotels, tour agencies, etc.

The second type of tour group leader is necessary in travels carried out by active means of transportation and aimed at active recreation, health improvement, training, and increasing physical fitness in nature. Specialists-organizers are needed for conducting hiking and horseback trips, mastering mountaineering and skiing routes. Often they are called leaders and organizers of travel. Their tasks include: providing tourists with information about routes, planning routes, direct participation in travel, providing travelers with housing or coordinating their actions to provide housing (setting up bivouacs, tents, etc.), resolving food issues, etc. Travel organizers or tour group leaders people engaged in active recreation should have sufficient experience, good knowledge of the area, master the basics of life support for people in natural conditions, etc.

The introduction of the positions of "tourism manager" and "tourism agent" into the staff is typical for small tourism companies that are trying to minimize their staff and universalize the functional responsibilities of their staff.

The sales manager of tourist products must know:

Normative legal documents regulating the implementation of tourism activities. Geography of the countries of the world. The procedure for drawing up contracts and concluding contracts for the implementation of tours. Principles for determining the cost of tours. Rules for booking tickets and services. Tourist insurance policy. The order of work of consular and visa services. Schemes of work with hotels, hotels, carrier companies (air, rail, bus, cruise, etc.), other organizations. Fundamentals of tourism law. Fundamentals of marketing and management. Fundamentals of grammar, vocabulary and phonetics, terminology and abbreviations adopted in the tourism industry. theory interpersonal communication. Foreign language. Reference books, periodicals and scientific publications on tourism, tourist catalogues. Rules for issuing tourist documentation (tourist vouchers, vouchers, insurance policies, etc.). Office work standards (classification of documents, procedure for registration, registration, passage, storage, etc.). Basics software(text editors and spreadsheets for working on a personal computer).

Information processing methods using modern technical means communication and connection, computer. Reporting methods.

Job Responsibilities

Tourist Sales Manager:

1. Searches for clients to purchase a tourist product, incl. via the Internet, by mail, by phone, etc.

2. Organizes activities to promote the tourist product ( advertising campaigns, presentations, including work at specialized exhibitions, distribution of promotional materials, etc.).

3. Examines the requirements of customers for the tourism product, offers services that meet the stated requirements.

4. Advises clients:

On the rules of entry into the country (place) of temporary residence and the rules of stay in it;

On the procedure and terms for issuing visas;

On currency and customs control;

About the customs of the local population;

On religious rites, shrines, monuments of nature, history, culture and other objects of tourist display that are under special protection;

On the state of the environment;

On the sanitary and epidemiological situation;

On the conditions for ensuring personal safety, observance of consumer rights and the safety of the client's property;

On the conditions for obtaining emergency medical care.

5. Provides clients with printouts, photocopies, catalogs and other promotional materials on the tourism product of interest to them.

6. Conducts pre-contractual negotiations with clients and agrees on the following terms of agreements (contracts):

Program of stay and travel itinerary;

Ensuring the safety of tourists;

Date and time of the beginning and end of the trip, its duration;

Procedure for meeting, seeing off and escorting tourists;

Retail price of the tourist product and the procedure for its payment;

The minimum number of tourists in the group;

The term for informing the tourist that the trip will not take place due to a shortage of the group; etc.

7. Concludes agreements on the implementation of the tourist product.

8. Prepares timetables, vouchers, guidebooks and other travel documents.

9. After paying for the tourist vouchers, the tourist issues a tourist voucher and other documents necessary for the trip (passports, air tickets, etc.) to the clients.

10. Coordinates the fulfillment of obligations:

Booking air tickets, hotels, hotels;

Accommodation, accommodation and meals for tourists;

For transport, visa, excursion, medical (treatment and preventive) services;

For the provision of: cultural and sports services; tourist insurance services during the tour; services of guides-interpreters and accompanying persons; etc.;

11. Provides insurance to clients in case of sudden illness and accidents.

13. Issues, under personal signature, to each tourist a memo “To citizens traveling to countries disadvantaged by especially dangerous infections (plague, cholera, yellow fever, HIV infection)”; "Prevention of Malaria".

14. Analyzes the motivation of demand for tourism products sold, organizes the study of the needs of buyers.

15. Prepares reviews, reports on the work done, ensures their submission to management, transfer to archives for storage.

16. Examines the reasons for sending complaints and claims by clients regarding the quality of the tourist product or other conditions of concluded contracts, prepares answers to them, takes measures to eliminate shortcomings in customer service.

17. Maintains contact with regular customers.

The sales manager of tourist products has the right to:

1. Require clients to provide the necessary documents.

2. Independently determine the forms of work with clients.

3. Get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.

4. Request personally or on behalf of the immediate supervisor from the heads of departments of the organization and specialists information and documents necessary for the performance of his duties.

5. Submit proposals for the management to improve the work related to the responsibilities provided for in this instruction.

6. Require the management of the organization to provide organizational and technical conditions and registration established documents necessary for the performance of official duties.

A responsibility

The Tourist Product Sales Manager is responsible for:

1. For improper performance or non-performance of their official duties provided for by this job description - within the limits established by the current labor law RK.

2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Republic of Kazakhstan.

3. For causing material damage to the organization - within the limits established by the current labor legislation of the Republic of Kazakhstan.

Instruction

Related videos

Managers are specialists who perform various production and management tasks for personnel. These employees are required in almost any company, so the demand for the profession is quite high.

Instruction

Decide for yourself in which area you would like to work as a manager. It can be both a company with an economic focus, and, for example, an institution Catering, after-sales service and others.

Decide what kind of manager you want to be. There is such a position as junior managers, who are junior employees, they regulate the activities of ordinary and other employees. These include sales managers, masters, heads of departments, etc. Mid-level managers include superiors of lower-level representatives - heads of departments, directors of branches, deans of faculties, and others. The smallest group of managers are top managers who manage the entire organization - the general director, the rector of the university, and others.

Get the education you need for your target position. For lower-level managers, secondary specialized education is usually sufficient. Managers of the middle class must necessarily have a higher education in the field of economics and management at the enterprise. To become a senior manager, you may need to obtain additional higher education, for example, in the field of jurisprudence, as well as the passage of special advanced training courses.

Explore available vacancies in your city on the Internet or in newspapers, contact employers and send them your resume, indicating your education, work experience and relevant skills. You will be asked to sign up for an interview, upon successful completion of which you will receive the desired position. Make a complete list of companies you would like to work for and follow their news to keep abreast of vacant vacancies.

Sources:

how to get a job as a manager without experience in 2019

Tourism Manager is an interesting and promising position. If you want to communicate with clients, learn more about other cities and countries, try to get a job in a travel agency.

Instruction

Keep in mind that a tourism manager must have a certain set of personal qualities. These include, for example, the ability to find contact with people, good memory, patience, responsibility, organization. It is desirable that you yourself have experience in . So it will be easier for you to advise other people on the choice of tours.

It is not mandatory, but desirable, to have a high school diploma. educational institution. Specialties such as tourism manager, hotel business or a foreign language are especially welcome. In general, knowledge of English, German, French or another language, albeit at an average level, will allow you to apply for a better position and a higher salary. You must also be proficient in office computer technology and major programs. After all, mostly booking tours and hotels occurs via the Internet.

Be prepared for the specifics of working as a tourism manager. First of all, it is worth noting the lack of a clear work schedule. 'Cause you can't leave workplace at the end labor day if you have a client who needs advice. Sometimes employees in the tourism industry need to go to work on Saturday or Sunday. Sometimes floating weekends are scheduled. It is advisable to always be on the phone, both before the start of the working day and after. After all, customers can call you, on the number of which your income depends.

Develop as a tourism manager. Study information on other countries, their features and traditions. Know how to advise clients on which hotel is better to choose, which attractions should be visited. Surely you will have to take an information tour from the agency in which you get a job. During it, you need to carefully examine the hotels in which you happen to visit, in order to then form your opinion before the buyer of the tour. Attend various lectures and introductory seminars to learn more about the areas in which your company operates.

The profession of a tourism manager is not just hard work, but also a way of life. You can be disturbed at any time of the day by personal phone excited tourists asking for help finding a voucher for accommodation or returning a plane that had departed a few minutes ago. If you love people, you are not embarrassed by sales, and tourism itself evokes good associations, then this profession will bring you good luck and success.

If you are new to, then try to get a job in a tour agency - a company that sells vouchers for tour operators. As a rule, these are small enterprises where 5 people work. Getting a job as a manager here is not difficult if there are vacancies, especially if you have your own travel experience. But even if you have not traveled anywhere, you can still interest the director of the company. The main thing is that you give the impression of a polite, competent and self-confident person who is able to tell interesting things. Earnings will be small, but learn how to sell well and gain valuable experience in tourism, which will be useful to you for further development career.

Mixed travel agencies - tour operator / tour agent - a great way to start small and achieve heights. Here it is possible to get a job as an assistant manager, as well as a manager for the sale of agency tours, that is, tours of other travel agencies. By selling tours of other companies, you are less responsible to tourists and your company. And this is only a plus at the initial stage of a career. When you begin to navigate well in each component of the tourist package - the main destinations, transfers, flights, hotels, and of course, documents for traveling abroad, you will be offered a more difficult, but interesting, in every sense, occupation and decent pay.

note

The old stereotype that a tourism manager's career starts as a courier has long since become obsolete. The courier is constantly on the road and is rarely in the office. So he does not have to observe the work of specialists. His work is completely different from that of a tourism manager.

Useful advice

Teach English language. It is necessary for business correspondence and communication with foreign partners of the travel agency.

Learn to use not only the Internet, but also basic office computer programs for working with documents.

Smile at the interview.

Organization tourism business: technology for creating a tourist product Mishina Larisa Alexandrovna

11.3. Regulation of labor relations in a travel company

Labor relations within a travel company are regulated by the provisions of the Labor Code of the Russian Federation.

Articles of the Labor Code of the Russian Federation fix the provisions on wages and labor protection, work and rest time, working conditions and much more.

Remuneration of employees of the travel agency. The level of training of domestic personnel travel companies and the quality of their services is inferior to Western standards. There are differences in the names of professions and positions of workers in the tourism business.

The appearance in a number of universities of special departments "Economics of international tourism", "Management of tourism and hotel industry" has changed the situation in positive side. Future specialists, studying at these departments, have the opportunity to get acquainted with the latest information technology in the field of tourism.

Unfortunately, labor productivity in the tourism sector remains quite low.

Several common characteristics have been identified for employment in the tourism industry.:

1) a large number of workers are employed part-time;

2) a large percentage of temporary (seasonal) workers.

There are several main types of wages:

1) payment based on share in sales;

2) stable (fixed) salary, which does not depend on the company's profit (minimum salary + percentage of sales).

For the formation successful system wages in a travel company makes sense:

1) develop a strategic plan for the work of the company and pay when the provisions of this plan are fulfilled;

2) to attract and retain the best employees apply different kinds rewards under the incentive program;

3) subordinate individual achievements to the overall goals of the organization, for which purpose systematically inform employees about the goals set and the criteria for remuneration for their achievement;

4) to create a flexible wage system that is well adapted to changes in the economic situation;

5) provide a written remuneration scheme based on individual and group achievements within this plan.

Wage also depends on the qualifications of the worker.

Labor standards are the main indicators that reflect labor costs.

Based on the technical equipment and organization of production, the administration of the enterprise establishes a set of standards for its employees.

Labor standards include:

1) the norm of time (the amount of spent working time required to perform a certain type of work);

2) the norm of the number of employees (determines the required number of employees to perform a certain type of work).

The remuneration system is a method of calculating the amount of remuneration that must be paid to the employee and correspond to the labor costs incurred. The amount of remuneration may directly depend on the results of work.

In the system of remuneration during its development, the main elements are laid that determine the types of remuneration: the form of remuneration, standard labor costs.

The enterprise must organize a payroll fund.

The payroll consists of:

1) pay for hours worked. The wage fund includes payments to employees who are not in the state, but are involved in the activities of the enterprise related to the performance of the main type of work;

2) pay for unworked time(holidays, sick days, etc.). The wage fund does not include various additional payments and payments that are designed to increase the income of the enterprise. This may be financial assistance, interest on shares, etc.

There are two types of labor costs:

1) the costs that are paid into the wage fund;

2) labor costs attributable to production costs.

Basic salary payments are considered for the hours actually worked, accrued in accordance with the remuneration system in the organization where the employee is officially registered.

Additional wages combine payments that are provided for by labor legislation and collective agreements for hours not worked (holidays, grace hours, etc.).

State structure. An approximate list of the main professions and positions of employees employed in the tourism business is compiled on the basis of current regulatory materials, both domestic and foreign.

AT all-Russian classifier the main working professions and positions of employees are listed in relation to the field of tourism business.

FROM The structure of the tour operator company consists of three departments:

2) production department;

3) distribution and sales department.

The structure of the travel agency also consists of three departments:

1) executive or general management;

2) Department for the promotion and development of the tourist product;

3) the department involved in the escort of tourists.

Taking into account the fact that domestic firms engaged in tourism services are usually small, departments are often represented by 1-2 staff units, and in total, from 3 to 10 people can work in a travel agency.

The main unit for classification is the profession, which is considered in the generality of the tasks and responsibilities assigned to one employee.

For tour operator firms, the classifier assumes the presence of professions in the state:

1) general manager firms;

2) manager for the implementation of tourism services;

3) referent, carrying out the production of tourism services;

4) a manager dealing with booking, transportation and sales of tourist services;

5) referent dealing with similar issues.

For travel agencies, the classifier assumes the presence of professions:

1) general manager;

2) head of the marketing department;

3) franchise consultant;

4) executive director;

5) a specialist in organizational matters;

6) tour manager;

7) staff representative;

8) accompanying person.

For employees of tour operators, it is mandatory to have not only higher education, but also, if the education is not specialized, passing specialized courses (or having at least 5 years of work experience in the tourism business). If the position is managerial, then all of the above should be mandatory.

For employees of travel agencies, education must be at least secondary specialized, and experience in similar work for at least 3 years.

The positions of employees are represented by a range of agents, inspectors and instructors, managers and directors. Jobs include:

1) bartender;

2) barman;

3) doorman;

4) maid.

Scroll official duties director of a travel company is very versatile (several dozen positions). This is recruitment, organization of production areas, settlements, handling complaints, monitoring the security service, etc.

Personnel working in travel companies in their daily work is aimed at solving the following tasks:

1) economists and managers strive to develop the tourism business;

2) administrative staff and managers of specialized services manage economic units within tourism companies;

3) production personnel oversees the work of service departments.

Jointly, the production and management personnel are engaged in maintaining the required quality level of the services provided.

The predominant number of employees involved in the tourism business refers to production personnel.

It is widely practiced to sign a contract with an employee, which specifies the term for the performance of work, job duties and form of payment (for seasonal workers, it is common hourly payment). Moreover, the cost of an hour of work depends on the position, which is indicated in the contract, and the length of service in this position.

At the legislative level, professional standards (qualification requirements) have been adopted that apply to the positions of employees employed in the tourism industry.

Job responsibilities and instructions . The job description is an organizational and administrative document that should determine the position of the employee in the field of organization management, his main functions, duties and rights. This document defines the responsibility of the employee in the performance of his duties within the framework of his position.

The provisions of the Labor Code of the Russian Federation do not oblige the application of job descriptions in order to resolve the internal situation that has developed in the organization.

On the basis of job descriptions, company managers have the opportunity to:

1) create an organizational and legal basis for the work of personnel;

2) conduct the selection of personnel and determine it in places;

3) allocate responsibilities among employees;

4) ensure the correctness of the assessment of the activities of the personnel;

5) to make penalties to the personnel adequately to the committed action;

6) encourage staff in accordance with the work done.

Job descriptions may contain such items as: corporate theses (or general provisions), functions, duties, respectively, of each position, service relationships, rights, performance evaluation indicators, possible incentives, level of responsibility.

The job responsibilities of the staff of travel agencies are often developed by the head of the enterprise based on his experience and qualifications or by an employee of the organization and remuneration department, but in practice this document is compiled by the HR manager or the head of the HR department.

There is a layout according to which most job descriptions are developed.

The name of the organization is indicated in the upper left corner. It must correspond to that specified in the statutory documents of the organization.

In the tourism business, the following names are distinguished for organizations:

1) an organization directly involved in the formation, promotion, and sale of a tourist product is a tourism operator (tour operator);

2) an organization engaged in the promotion and distribution of a tourist product is called a travel agency (travel agency);

3) an enterprise engaged in tourism business is a tour agency.

In the upper right corner it is written “I approve” and the officials who approve this document are listed.

Job descriptions are approved by the head of the enterprise or, at his request, by an official in charge of personnel (deputy director for personnel work).

Under the name of the organization, the details of the document are indicated, followed by the name of the position corresponding to the position indicated in the order for employment.

To name a position, you can use standard names from the classifier of professions.

Under the title of the position is a section of job descriptions titled " General provisions».

The section "General Provisions" is divided into several subparagraphs, the first of which indicates the category of position (head, specialist, technical contractor).

The following professions belong to the category of leaders in the tourism business::

1) director;

2) chief accountant;

2) a booking and sales manager;

3) a visa manager;

4) recruitment manager;

The category of specialists in the tourism business includes the following positions: office administrator, guide-interpreter, tourism methodologist, tourism consultant, tour organizer, marketing specialist, etc.

The category of technical performers in the tourism business includes the following positions: sales agent, tourism agent, cashier, assistant, operator of tourism services.

Paragraph 2 of the General Provisions section contains information on the procedure for appointment and dismissal.

Employment and dismissal from office is carried out in accordance with the provisions of the Labor Code of the Russian Federation. It is necessary to distinguish between such concepts as removal from office and suspension from work. Suspension from work occurs on the basis of Art. 76 of the Labor Code of the Russian Federation.

So, according to the article, the employer is obliged to suspend (not allow to work) the employee:

1) appeared at work in a state of alcoholic, narcotic or other toxic intoxication;

2) not passed in in due course training and testing of knowledge and skills in the field of labor protection;

3) not passed in the prescribed manner mandatory medical checkup(examination), as well as a mandatory psychiatric examination in cases provided for by Federal laws and other regulatory legal acts of the Russian Federation;

4) if, in accordance with a medical report issued in accordance with the procedure established by the Federal Laws and other regulatory legal acts of the Russian Federation, contraindications are revealed for the employee to perform work stipulated by the employment contract;

5) in case of suspension for a period of up to 2 months of an employee’s special right (license, right to drive a vehicle, the right to carry weapons, other special rights) in accordance with the Federal Laws and other regulatory legal acts of the Russian Federation, if this entails the impossibility fulfillment by the employee of obligations under the employment contract and if it is impossible to transfer the employee with his written consent to another job available to the employer (as vacant position or a job corresponding to the qualifications of the employee, and a vacant lower position or lower paying job), which the employee can perform taking into account his state of health;

6) at the request of bodies or officials authorized by federal laws and other regulatory legal acts of the Russian Federation;

7) in other cases provided for by the Federal Laws and other regulatory legal acts of the Russian Federation.

Clause 3 of the "General Provisions" section contains information on the qualification requirements that apply to an employee in accordance with his position. Qualification refers to the level of professional training. The presence of a certain qualification must be confirmed by the documents that the employee must provide to the personnel department when applying for a job.

Paragraph 4 of the section "General Provisions" contains information about the fundamental documents.

Clause 5 of the General Provisions section contains information on the procedure for replacing an employee during his absence (vacation, illness, etc.).

Chapter " General information» contains a description of the status of the employee, the conditions for providing him with wages, vacations, etc.

The section "Functions" is based on the provisions of the structural unit.

Section "Responsibilities". Job responsibilities are specific functions performed by an employee in the workplace.

Job responsibilities are listed following certain requirements: first, the main job responsibilities are listed, then the secondary ones. If there are many job responsibilities, they should be divided into groups, while being guided by the type of work performed.

When listing job responsibilities, it is necessary to determine the actions that will contribute to the fulfillment of the tasks assigned to the employee.

Job responsibilities of one employee should not repeat the job responsibilities of another or duplicate them.

Job responsibilities must correspond to the rights of the employee.

There are a number of mandatory job responsibilities enshrined in the Labor Code of the Russian Federation. These include: compliance with internal regulations, mandatory compliance with the rules of labor discipline, respect for the property of the organization, reporting to the management of the organization about situations that pose a threat to the life or health of employees and people around them.

The "Rights" section is divided into:

1) functional rights (realizing which the employee provides quality performance their duties);

2) labor, which the employee is endowed with in accordance with the Labor Code of the Russian Federation and regulations of a smaller scale.

The rights of the employee must be spelled out in the employment contract, but if desired, they can be detailed in the job descriptions.

The next section of job descriptions is “Responsibility”. It stipulates the responsibility that occurs if the employee performs his duties poorly. Most often in job descriptions there are such template phrases: “acts under his own responsibility”, “is responsible to a higher official for the work of his unit”. This section spells out the types of penalties (reprimand, remark and dismissal on appropriate grounds) enshrined in Art. 192 of the Labor Code of the Russian Federation. Also included in this section is liability. The level of responsibility of an employee is determined by the Labor Code of the Russian Federation, and on its basis, the manager can hold the employee accountable. When compiling job descriptions, he is able to make reference to the provisions of the Labor Code of the Russian Federation.

In addition to the above sections, the following sections can be included in the job description: "Interaction", "Evaluation of work", etc.

In the "Interaction" section, the scheme of service relationships is described in detail. This section is in the form of "receives" and "transmits". It can be a table.

Section "Link to Documents". Job descriptions for employees are written when entering the staffing table new position or when reorganizing official. When referring to documents, you must indicate the date and their serial number.

Then the job description is signed by the head.

Details of the "Signature" section:

1) the full name of the position of the person who signs the document (if the document is drawn up on a special form, you can shorten the name of the position);

2) personal signature, i.e. its transcript (initials, then surname);

3) it is desirable to endorse the job description by a lawyer, since this document is of an organizational and administrative nature and, along with Labor Code designed to regulate relationships within the group. The lawyer must evaluate the correctness of the preparation of the job description from a legal point of view and, indicating his position (legal adviser, head of the legal department, etc.), put his personal signature, decipher and indicate the date of signing the document.

The last section of the job description contains marks on familiarization with the job description.

The employee must be familiar with the job description. After familiarization, the employee signs the job description, after which it comes into force.

One copy of the job description is handed over to the employee, a footnote must be made about this (“One copy is handed out”). The employee puts his personal signature so that if disputes arise in the future, the manager can resolve them based on the provisions of the job description (the employee in this situation cannot refer to ignorance, since the document bears his personal signature).

The approved job description is given a serial number, it is sewn together and sealed. It must be kept by the Human Resources Department in accordance with the personnel office work. Copies of job descriptions are provided to managers.

Qualifications. The development of the tourism business directly depends on the degree of qualification of the personnel involved in it. So, the manager of a travel company should have the following skills: self-control, the ability to set realistic goals, while clearly knowing what he wants to achieve personally for himself, communication skills, the desire for constant personal growth, the ability to compromise, while he must have good organizational skills and knowledge of new economic approaches. Recently, when applying for a job in a travel company prerequisite became knowledge of a foreign language.

Requirements for the staff of a travel agency can be both advisory and mandatory.

Mandatory requirements are:

1) the availability of complete information from the employee about his job responsibilities;

2) knowledge of the provisions of laws relating to his type of activity;

3) for administrative staff - the presence of work experience in the field of tourism;

4) knowledge by the staff of all the formalities of the case, for certain employees - knowledge of a foreign language.

1) availability of special education;

2) systematic professional development;

3) knowledge of highly specialized materials.

Separately, the requirements for leaders of tourist groups and guides are noted, since they accompany the tourist group and can be both on the staff of the company and be employees under a civil law contract.

Leaders of tourist groups must have a certificate of completion of special courses for leaders. They must have knowledge of the order of filling financial documents and rules relating to their type of activity (transportation of tourist groups and luggage, passage customs control etc.), master the skills of first aid and the basics of psychology. For a guide, knowledge of a foreign language is required.

A separate unit of the state is the guide. He can also be both a full-time employee and perform duties on the basis of a contract. Travel company can hire for excursions individual entrepreneur, the scope of which is to conduct excursions.

The tour guide's duties are based on following documents, which are of a normative nature:

1) personal work plan;

2) the provision regulating wages;

3) job description and qualification characteristics.

Tour guides are required to:

1) the presence of a higher specialized education, if the education is not specialized, the specialization remains for the consideration of the head;

2) the presence of a document confirming the completion of special courses that are held for guides;

3) knowledge various ways excursions;

4) possession of first aid skills;

5) possession of the basics of psychology to find contact with a tourist group.

The employee must be professionally fit to perform this type of work, he must fully comply with the requirements for a particular position (availability of appropriate education and qualifications). The employee must have a certain state of health, have no transport problems.

The development and training of tourism business personnel is the basis for its positive development.

by Tellis Gerard

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Chapter 3. Competitiveness of a travel company 3.1. Preparation of a tourist product for sale Any result of the activity of travel companies, intended for sale on the market, is called a tourist product. Depending on the nature of the tourism

Functions and responsibilities of the staff of the travel agency "Venera-Tour"

Each employee of a travel agency performs a number of functional duties on which the implementation of the company's goals depends.

A position is a set of tasks, duties that an employee must perform, as well as the responsibility that he bears for his work.

A position is a set of activities that an employee performs in accordance with his duties and responsibilities. The job definition includes its analysis, description and evaluation.

Director. A key figure who solves a large number of issues, both economic and strategic.

The director of the travel agency performs the following duties:

1. Manages, in accordance with applicable law, the economic and financial and economic activities of the travel agency, bearing full responsibility for the consequences of decisions made, the safety and effective use the property of the travel agency, as well as the financial and economic results of its activities.
2. Ensures the achievement of the planned financial and economic indicators of the travel agency.
3. Leads the development of current and long-term plans sales of tourism products, the study of served areas and the volume of services provided.
4. Organizes the work and effective interaction of all employees, directs their activities towards the development and improvement of the activities of the travel agency, taking into account social and market priorities, increasing the efficiency of the travel agency, increasing the volume of services provided and increasing profits, the quality and competitiveness of the services provided, their compliance with international standards in in order to conquer the domestic and foreign markets and meet the needs of the population in tourism services.
5. Ensures that the travel agency fulfills all obligations to third parties, customers of services, buyers of tourism products, as well as economic, employment contracts and business plans.
6. Organizes activities for the provision of tourism services and the sale of tourism products on the basis of scientific forms of management and organization of labor, studying the market conditions for tourism services and tourism products in order to improve their quality.
7. Takes measures to provide the travel agency with qualified personnel, rational use and development of their professional knowledge and experience, creation of safe and favorable working conditions for life and health.
8. Together with labor collective provides on the basis of the principles social partnership development, conclusion and implementation of a collective agreement, compliance with labor discipline, contributes to the development work motivation, initiatives and activities of travel agency employees.
9. Resolves issues related to the financial, economic and economic activities of the travel agency, within the rights granted to it by law, entrusts the conduct of certain areas of activity to other officials.
10. Ensures compliance with the law in the activities of the travel agency and the implementation of its economic and economic relations, the use legal means for financial management and functioning in market conditions, strengthening contractual and financial discipline, regulation of social and labor relations.
11. Controls the results of work, the state of labor discipline in the travel agency.
12. Controls rational use material, financial resources, evaluates the results of the travel agency and the quality of services provided.
13. Issues orders (instructions) in all areas of the travel agency.
14. Approves the rules of the internal work schedule vacation schedule, job descriptions, manufacturing instructions and other organizational and legal documents.
15. Makes decisions on the admission, transfer and dismissal of subordinate employees; applies incentive measures to employees; imposes penalties on violators of labor discipline; resolves, in accordance with the established procedure, the issues of sending employees on business trips.

The Tourism Manager has the following responsibilities:

1. Collects, studies and analyzes the requirements of customers for tourism services.
2. Searches for the most profitable tour operators in terms of cost, terms and quality of services provided, providing accommodation and excursion services for tourists.
3. Establishes contacts with hotels and organizations providing excursions and transport services for the carriage of passengers; agrees with them the main terms of contracts for the provision of services and ensure their conclusion.
4. Provides the client with the necessary oral and written information and advises clients:
- - about the rules of entry into the country and stay in it;
- - on the procedure and terms for issuing visas;
- -- on currency and customs control;
- - about monuments of history and culture;
- -- about transport, visa, excursion service;
- - on accommodation and meals for tourists;
- - about the route of travel and the program of stay;
- - about the date and time of the beginning and end of the trip;
- - on the procedure for meeting, seeing off and escorting tourists;
- - on measures to ensure safety during travel.
5. Instructs tourists on safety measures, as well as on the rules of conduct on vehicles and about the rules of first aid.
6. Immediately inform the head of the organization and interested parties about emergency incidents with tourists during the incident, as well as about tourists who did not return from the trip.

The site administrator has the following job responsibilities:

1. In every possible way contributes to the promotion and popularization of the site on the Internet.
2. Develops and maintains the main concept of the site, makes proposals to improve the concept and content of the site, to introduce a new service for site visitors.
3. Monitors the text content of the site, constantly updating information.
4. Views all documents and materials published on the site, deletes and edits materials that do not comply with general concept and terms of use of the site.
5. Monitors the observance by visitors of the rules for using the site, as well as other mandatory requirements put forward by its creators.
6. Performs work on editing and proofreading materials and their structuring, including the design of texts, tables, etc.
7. Explores the needs and requests of site visitors.

The Venera-Tour travel agency employs three people: a general director (combining the functions of an executive director, a tourism manager and an accountant), a tourism manager and a site administrator. A maximum of two employees are regularly in the office: the general manager and the tourism manager. There is a shortage of personnel, namely, a tourism manager. Due to the fact that the general director (she is also a leading tourism manager) is often forced to leave for business issues of the company, one manager remains in the office to receive incoming calls, customer service, faxing, paperwork and online consultation, which reduces the level of quality of the services provided. Thus, it can be concluded that optimization is necessary staffing firms to reduce the risk of loss of quality of services in case of absence for any reason of one of the company's employees.

Job descriptions for employees of the travel agency "Laguna"

organizational structure travel agency tour package client

There are no job descriptions for agency employees at all. But the duties of, for example, a tourism manager include interaction with airlines, contacts with insurance and advertising agencies. This specialist should not only know, but also be able to tell the client in an interesting way about the country to which the trip is planned. For employees of the tourism business, not only organization and communication skills are important, but also high stress resistance, the ability to quickly resolve force majeure situations. Travel agency activities include activities to promote and sell a tourist product.

Organizations engaged in tour operator activities are called tour operators, and organizations engaged in travel agency activities are called tour agents. Under "tourism product" the federal law N 132-FZ understands the right to a tour intended for sale to a tourist, and under the promotion of a tourist product - a set of measures aimed at the implementation of a tourist product (advertising, participation in specialized exhibitions, fairs, organization of tourist information centers for the sale of a tourist product, publication of catalogs, booklets, etc.).

The main activities of the travel agency employees are:

- providing information to clients;
- work with clients;
- booking and issuing tickets;
- sale of the tour, marketing and advertising;
- work with tour operators;
- performance of administrative functions.

The staff of the travel agency consists of:

Director / Head of Department of a travel agency.

tourism manager

Job Description Tourism Manager

I. General provisions

1. The tourism manager belongs to the category of professionals.
2. A person with a higher (preferably special professional education) and / or additional training (higher; secondary) in the direction of "Management and marketing in tourism" and work experience in the tourism industry for at least 1 year.
3. The tourism manager must know:
3.1. Federal Law of November 24, 1996 N 132-F3 "On the basics of tourism activities in Russian Federation"; Decree of the Ministry of Labor of the Russian Federation of May 17, 1999 N 8 "On Qualification requirements (professional standards) to the main positions of employees of the tourism industry" (as amended on October 10, 2002); Regulations on licensing tour operator activities (approved by Decree of the Government of the Russian Federation of February 11, 2002 N 95 and currently in use as amended by the Decree of the Government of the Russian Federation of October 3, 2002 N 731); Regulation on licensing travel agency activities (approved by Decree of the Government of the Russian Federation of February 11, 2002 N 95); other regulatory legal documents governing the implementation of tourism activities, in particular, regulatory documents regulating the execution of exit and entry documentation, Regulations (other regulatory documents) on establishing the form of visas, the procedure and conditions for issuing and issuing them, extending their validity, restoring them in case of loss, as well as the procedure for canceling visas, the legislation of Russia and the countries of destination that regulates the procedure for crossing the border, concluded and acting consuls Russian conventions between Russia and countries of the world (in particular, countries of the corresponding direction), forms, filling patterns, terms of issuance and possible reasons for refusal to issue visas.
3.2. Geography of the countries of the world.
3.3. Tour planning techniques.
3.4. Transport systems in tourism (logistics and related formalities for issuing relevant visas).
3.5. Booking systems and services.
3.6. Schemes of work with hotels, hotels, carrier companies (air, rail, bus, cruise, etc.), other organizations.
3.7. The order of work of the consular and visa services of the countries of destination.
3.8. Tourist insurance policy.
3.9. Fundamentals of tourism law.
3.10. Contract law in tourism activities.
3.11. Fundamentals of marketing and management.
3.12. Tactics for conducting business negotiations.
3.13. Foreign language (countries of a certain direction) and features of the norms and rules of conduct in the countries of the direction.
3.14. background information on tourism (reference books, periodicals, scientific publications, etc.), tourist catalogues.
3.15. Rules for issuing tourist documentation (tourist vouchers, vouchers, insurance policies, etc.).
3.16. Office work standards (classification of documents, procedure for registration, registration, passage, storage, etc.).
4. Appointment to the position of a tourism product manager and dismissal is made by order of the General Director of the Company.
5. Tourist product manager reports directly to CEO Companies.
6. During the absence of the tourism product manager (business trip, vacation, illness, etc.), his duties are performed by a person appointed in the prescribed manner. This person acquires the relevant rights and is responsible for the proper performance of the duties assigned to him on the basis of the relevant order.

II. Job Responsibilities

Tourism manager:

1. Studying any sources of tourist information in order to form their own information bases tours and tour operators.
2. Study customer requirements for tourism products, analyze marketing research demand for tourism services.
3. Establishes contacts with tour operators in order to study tour programs, identify tours that are most in demand among customers.
4. Develops proposals for the coordination of tourism products, taking into account individual and special requirements clients (diet, medical conditions, disability, etc.).

If it is impossible to change the components of the tourist product, it organizes the search for the most suitable tours for customers.

5. Searches for the most profitable tour operators in terms of payment, terms and quality of service.
6. Concludes contracts with clients (tourists) for the sale of tourism products.
7. Takes part in planning activities to promote tourism products (advertising campaigns, presentations, etc.).
8. Provides customers with catalogs, brochures, guides and other promotional materials for information about tourism products.
9. Organizes the preparation and execution of relevant documentation (contracts; vouchers) and controls the correctness of the package of tourist documentation.
10. Ensures the booking of services, their confirmation and execution.
11. Implements control over the fulfillment by tour operators of obligations under concluded agreements (services for accommodation, accommodation and meals for tourists; for transport, visa, excursion medical (treatment and preventive) services; for the provision of: services of a cultural and sports nature; services for insurance of tourists during the period tour of the trip; services of guides-translators and accompanying persons; etc.).
12. Examines the complaints and claims of tourists to the quality of tourist services, identifies those responsible, keeps a statistical record of complaints and claims, takes measures to eliminate deficiencies in customer service, sends requests to tour operators to explain the reasons for the violation of concluded agreements, prepares proposals for filing claims against tour operators, and also on the suspension or complete cessation of work with tour operators that systematically violate the terms of the concluded agreements.
13. Prepares reviews, reports on the work done, ensures their submission to management, transfer to the archives for storage.

The tourism manager has the right to:

1. Act on behalf of the Company, represent its interests in relations with other organizations, state and local authorities on issues within its competence and within the framework of a special power of attorney.
2. Get acquainted with the draft decisions of the Company's management relating to the scope of its activities.
3. Submit proposals to improve the Company's activities for consideration by the Company's management.
4. Interact with the heads of all structural divisions of the Company.
5. Request personally or on behalf of the Company's management from the heads of departments and specialists information and documents necessary for the performance of their duties.
6. Sign and endorse documents within their competence.

IV. A responsibility

The Tourism Manager is responsible for:

1. improper performance or non-performance of their official duties provided for by this job description - to the extent determined by the current labor legislation of the Russian Federation.
2. infliction of material damage - within the limits determined by the current labor and civil legislation of the Russian Federation.
3. mistakes made in the process of work, which led to the failure to comply with the established by the management of the Company targets- within the variable part of wages.

V. Performance evaluation criteria

- The criteria for evaluating the activities of the Tourism Manager are:
- Achievement of targets for the share of the regional market.
- Achievement of targets in terms of sales volume, revenue and active client base.
- Implementation of the plan to open new directions.
- Lack of substantiated claims from customers.
- Accuracy, timeliness and accuracy of reporting and working documentation.
- Absence of substantiated claims from other structural divisions of the Company.